“The worst experience I have occurred, The customer service is appalling, you can’t talk to them, and when you book your parcel they don’t give you all of the details that is required for the pick up not happy would never use them again”
“A dreadful service I would NEVER use them again . No way of speaking to them . I have been trying to get a parcel to Australia for a month now . Keep sending emails that they must send out to everyone just changing the numbers . I wonder if it will ever get there .Probably better to go straight to the carrier .
Do not use them”
“I regret using this “service it’s absolutely ridiculous...awful!!
I lost my parcel just like that with no proper reason everything was correct 😡😡😡feeling annoyed 😒 customer service should improve bit more...please!!!”
“Shocking company avoid at all costs. No one answers what you ask. Still waiting for return parcels after 3 weeks of saying they on the way back. Ask a question and get answered with a question.”
“Absolutely appalling service.😡😡 I only wish I had read reviews before I used Parcelcompare. I honestly thought using a carrier service rather than Royal Mail would have been far better but how wrong I was. I meticulously read through all the instructions on the website, going through each step carefully and printing off numerous customs forms and other documents.
I paid £79 for express shipping from UK to Finland - due to be delivered within 3 days. On day 3, my own doorbell rang and I was greeted by the sight of my own returned parcel with absolutely no explanation. After numerous calls and emails, I still had no explanation why it was returned, other than 4 possible generic reasons. After complaining bitterly, I was finally refunded £49.50 but it is absolutely not good enough. They have taken £19.50 for a parcel to be collected and delivered back to the same address. I have lost out financially and still have my parcel. Ridiculous. Go to a carrier directly, they know what they are doing. DO NOT USE PARCELCOMPARE.”
“Steer clear absolutely no point in paying for enhanced compensation as they wriggle out of any claim putting the blame on you. They lost half of my shipment and said I wasn't covered for it. The value of the items lost was over £300. I was offered a £15 credit as a "good will" gesture.”
“Absolutely appalling the booking of totally confusing an difficult to navigate. I paid £28 to send a parcel to my daughter in Canada they then asked her for more 28 Canadian dollars which she didn’t see as it went into her junk mail. They have now said they are returning it back to my address. Disgraceful do not use”
“Wouldn’t recommend. Use website to find cheapest service and then buy direct on the parcel website else you aren’t covered. I’ve been stung despite DPD accepting fault. DO NOT USE”
“I used Parcel Compare to book TNT to collect 3 boxes on 5/1/21 and deliver to Portugal on 8/1/21. Two boxes were delivered after many chasing emails on 26/1/21 but one was missing. Again after many frustrating emails it was finally delivered today. I will never use either TNT or Parcel Compare again as you are not given any explanation. They do not have a phone number so you are left angry and frustrated with email. TNT wouldn’t help as I went through Parcel Compare. My advice book direct with a courier so they are responsible and can be held to account. The whole experience was frustrating and unsatisfactory and I wanted to ring their bloody necks.”
“Sent a parcel, was returned to me 10 days later, saying that the delivery address was wrong, which is untrue, as I sent many parcels before to that address without any problems. They told me that it was my responsibility to check where the parcel was and they're asking for return fees on top! There was my phone number and the recipient and no one called, and it's still my fault? I keep emailing the person in charge of my case and he doesn't listen. Really annoyed, terrible service, will never use again and I don't know how to get my money back.”
“DO NOT USE THIS COMPANY.
Unbelievable stress from no collection being told I payed for drop off when I paid for collection which never happed, I gave in in the end after 4 days of arguing . Went to drop shop only to be told this parcel is collection I can’t take it, as I said I paid for a collection, the man in the email said I’m refunding you go with a different company 😡😡😡 so angry , would nit own up to there mistake 😡 again do not use !!!!!!!”
“The parcel should have been delivered to my daughter who lives a 45 minute drive from airport. They marked it as a 'non-shipper' broker which meant the company who shipped it- who were excellent and helped us a lot to understand and resolve what was going on- couldn't deliver it. My daughter during a pandemic had to drive to customs with 2 toddlers in tow to collect it. Parcel compare offered no advice, lots of platitudes (and an incorrect phone number for the shipping company got off the internet- not even having that to hand!!)via e-mail but nothing concrete. No phone number so you can't contact them. Please don't use as it causes so much stress! We have sent parcels quite a lot over the last year and this has never happened before. Cowboys! Seems a scam company with operatives not in the UK. I'd like to give them 0 stars.....we are taking this further!!”
“Booked a collection service , was informed by email it would be collected Monday between 9 and 5 . Never happened , didn’t happen Monday didn’t happen Tuesday , didn’t happen Wednesday ! I was then told I would need to pay an additional £10.50 to get it collected after they failed to do so !”
“I wouldn't give this company 1 star but that's not an option. Appalling service, we sent a parcel on the 5th Jan and its still not been delivered and no one to help or phone, PLEASE, PLEASE, PLEASE never use this company.”
“This site is a scam. It fails to display legally required details and therefore you cannot find anywhere to complain. ROGER SUMNER RIVERS is the owner/director and the company is registered at 160 Kemp House, City Road, London, England, EC1V 2NX. These are the details I am using for a small claims court case for failure to deliver a parcel and failure to refund or pay compensation. I suggest everyone else with a complaint does. it costs £25 online.”
“As with so many others, my package was lost and Parcelcompare has failed to submit a claim to the courier and provide me a refund. Their poor service has resulted in me contacting Trading Standards and I have made a formal complaint.”
“Hello to everyone,
I had super bad experience with this company. The lost my parcel, it was a very big box with christmas presents and from the 10 of December.... finally they confirmed me that they lost it (well someone stolen it). Until now I'm still waiting the compensation and the money that I spent to use this horrible company.”
