“Booked for a work computer to be shipped from UK to Philippines. They claimed it was with UPS. In fact used numerous carriers. ETA 4th September. Still waiting. Their customer helpline though responsive expect me to chase it. Do yourself a favour and book direct.”
“Do NOT use these amateurs
Do NOT use these amateurs. Sent parcel to ibiza it included kitchen utensils, sauce pan, hoodie & a towel. Paid for it to go, no bother. The parcel was returned back & was charged £133 for the privilege. They stated the reason was UPS sent back because it contained "Personal effects (suitcases or personal belongings)" So how do you get anything abroad? How is a towel ever going to hurt or contaminate?
So basically do not use them as you can send NOTHING at all!
Emailed for an explanation, received 20 emails all saying the same, "Personal effects (suitcases or personal belongings)"no explanation, no apology nothing. Didn't even bother to read my formal complaint, just sent demands for payment. They do not care and hide behind terms that are nonsense.”
“Avoid at all costs. Returned an item I bought from eBay worth 90.00 and weighed approx 6kg and once they picked up item and sent it received an invoice of £541.00. Even though I provided all the proof still they charged me this stupid amount I didn’t calculate the ‘volumetric weight’”
“PARCEL COMPARE ARE A SCAM PLEASE DO NOT USE THEM 😡😡😡
They are awful fraudulent company who deserve no stars I don’t know how they are able to still get away with stealing peoples money.
They twist things around when you are trying to resolve an issue they lie about the whereabouts of your parcel and upload fake/incorrect tracking information.
There is no wig contacting them so save your self a headache and stay away from this fraudulent scamming company 😡😡😡😡😡😡😡😡😡😡😡😡😡
Please see the fake tracking information I uploaded with this review.
My parcel didn’t even arrive to its destination and I was charged £76 lucky my bank refunded me”
“They forgot to tell the dhl when they were supposed to pick up my boxes. Since my collection wasn't picked up Friday and Monday was bank holiday I had to wait 3 days to send my parcel”
“Absolutely a SCAM company. Once they have your payment details they will take money from your account as they please and without your knowledge or concent. They will make up and excuse that the parcel was over weight to justify, but will provide no proof. I was able to provide proof of both the weight and size of my parcel , they just ignored it. Avoid at all costs .”
“I would have loved to rate this very unreliable company zero stars. This is the worst and most unreliable company in the world. Posted a parcel via express delivery on the 5th of April to Nigeria from the UK for my mum's 70th birthday celebration on the 14th and the parcel is still in transit. I am absolutely livid at the moment. First of all, they sent me to the wrong shop to drop of my item and made me go to a different place. Their customer service is atrocious, with a particular agent, H Wilson sending me the same responses from a template. Avoid this bizarre company at all cost unless you want to be disappointed. They are completely useless.
Date of experience: 05 April 2023”
“Avoid at all cost , paid £22.00 to send a package to Austria, then when it arrived the owner had to pay an additional 37:50 Euros despite the amount that I paid”
“Appalling con! My package was to return an item weighing 20kgs. They adjusted to 40kgs plus surcharge. Quote £28, 2 payments taken amounting to £102!! Avoid this company at all costs.”
“SENT 3 DIFFERENT PARCELS OVER 3 WEEKS AND ALL WERE SUBJECT TO PRICE ADJUSTMENTS AS THEY SAID IT WASNT MEASURED OR WEIGHED CORRECTLY.
I WEIGHED THEM VERY ACCURATLY EVERY TIME, I NEVER HAD THIS SCAM OCUR WITH PARCEL2GO IN 5 YEARS.
THE SCAM APPEARS TO BE THAT THEY PRICE LOW TO GET YOU IN AND THEN ADD ADDITIONAL CHARGES AFTERWARDS.
A TOTAL SCAM AND THIS COMPANY SHOULD BE AVOIDED AT ALL COSTS.”
“Horrific company. Lost my parcel and refused to look into it's location, telling me it was past the 30 day period allotted to start complaints or investigations. My international parcel was due to arrive 24 days after pick up, so in fact they were only allowing 6 days for me to lodge a complaint. Like many others here, I have been totally ripped off by these scammers. Avoid at all costs.”
“Sent 2 parcels that I weighed and measured, four weeks later took money out of my account without warning. Will be contacting
https://www.deliverylaw.uk/terms to stop them doom this continously to others”
“The IT system ParcelCompare ask customers to complete does not provide an accurate price for delivery. The system is seriously flawed and when an extra charge is demanded and taken automatically, ParcelCompare refuse to take responsibility and blame the delivery company. Do not trust Parcel Compare or the price they quote.”
“No label not even a refund took my21£ .
Not trustworthy.no contact number extremely hard to message them they had made it near impossible to contact .I want my refund !”
“I sent a passport to Japan wrapped in thin card. They took an extra charge from my bank account of £30 claiming it weighted 4.8 kilos. It's blatant THEFT.
THERE IS NOBODY TO CALL OR ANSWER ON EMAIL.
Do not use these or the main company: FAST LANE COURIERS”
“I paid £200.00 to return 1 of 5 boxes which was a piece of gym equipment to be sent back. All marked correctly, each photographed and even photos of them in the van. I have taken finance out of £1300 for this equipment hence why I paid £200 for the cover for it. They have lost parcel number 4 and have told me I can only claim for the 1 parcel . I tried to explain that if one part was missing the whole machine was of no good. Customer Service is terrible, please do not use this company. You can't even call them as I eventually tracked a number and it said mail box full (wonder why!) 2 months on and still no further foward, lost all my money”
“For everyone curious for more information on this scammers, their warehouse is located at Norsk Wholesale Ltd, 2 Willow road. Colnbrook. Slough SL3 0BS. That’s where your stolen parcels are being kept. The company registration address is 160 Kemp House, City Road. London. EC1V 2NX. Roger Sumner Rivers and Jackie Hart are their executives/directors. I’m gonna be a thorn in their side till they return my parcel they stole and took my money and failed to deliver. Parcel hero own 75% majority shares of Parcel compare and they have conveniently disconnected their phone numbers.
Here is the phone number for the warehouse 01753 800800”
“Totally incompetent. Sent my parcel to my daughter in Japan to Hong Kong by mistake. Had no idea it had been misdirected and 3 weeks later told by recipient UPS picked up and they had no idea. Irreplaceable personal items for my grandsons first birthday which have now been lost. DONT USE THIS COMPANY PLEASE.”
