“Absolute joke of a company, paid for a 'Next Day' service, but the parcel took 3 days to be delivered. Pathetic response when I emailed to complain and ask what happened. No apology, no refund, just appalling, don't use these guys!!”
“I had sent 2 parcels with personal belongings (aquarium + accessories, guitar, sports gear) from the UK to Austria and then received an SMS saying I needed to pay taxes+import duties+admin fee of € 127, otherwise my items would be sent back.
When making the booking and declaring my items with ParcelCompare, there was no information on the extra fees at all.
After having refused to pay, both parcels were returned to the UK, with only one of them being delivered and the other one (fishtank + accessories) missing.
Then ParcelCompare sent me a fake email saying the missing parcel was delivered to the recipient, and it obviously wasn’t.
After talking to multiple customer service agents, I accidentally find out that in their system my parcel is under ‘BROKEN AND DISPOSED’. No one notified me about that!
You can't speak to anyone on the phone, their ‘Live Chat’ does not work, there is no email address either. Their website appears to be actually designed to take you round in circles. It's impossible to make an appeal because you can’t submit it (you can only cancel it, how convenient), to which they keep saying it’s a technical error…
As my parcel was insured and I wanted to get a refund, I sent an Excel spreadsheet with a list of items and prices, a PDF document with the invoices, as well as a couple of pictures of the parcel prior to its collection, which in total amounted to over £360 as well as £70 for shipping.
ParcelCompare are unwilling to refund, saying it’s all my fault - that my items were not professionally packed, that they are on the compensations exclusions list etc.”
“I booked a parcel from UK to USA. At the end of the payment, it returned to the main site and indicated it was processing the paperwork which it did for several hours before it cut off. They took £66 from my credit card and are prevaricating on repayment saying they have no record of anything. But they have my money. At least I still had my parcel which I sent by UPS and it arrived 2 days later. Parcelcompare are untrustworthy.”
“This company is a scam. Avoid. Go straight to the courier company. Parcelcompare will lure you into thinking that you are paying your chosen courier for a service but they will keep your money, not provide the service. I had to wait a whole day for no one to come and pick up my parcels and they will then offer you to either repeat the experience or cancel your order with a CHARGE. THis is the scam.”
“Said I owed money for oversize parcel when I didn’t send an oversized parcel. It was checked before sending . Blocked them demanding money getting nothing from me”
“You have taken my money and not provided any part of the service promised. I cannot send the parcel I paid for as you have refused to send a label. You have committed a corporate criminal offense and unfortunately parcel compare will pay heavily for this. I feel sorry for your employees who will no longer have a job soon and you will not care. I contacted by email and chat. There is no phone number. You have not got back to me with anything near to helping with me. Absolute downright thieves.”
“Just got an email from them saying I didn't get the parcel weighed correctly. But I checked the size and weight of the parcel many times before I sent it. The parcel was sent in April. That's 2 months ago! They charged me the extra payment (£23.14) using my original payment method without my consent!! Looks like they can take whatever amount they like from your bank. They are deeply dishonest. Stay away from this company!!”
“never collected parcel from home so had to drive it to UPS point, then as they had not supplied digital invoices it was stuck in US customs warehouse for days & they added surcharge for ‘residential address … it wasn’t.
Been going back & forth for ages with Customer service, who do not appear to understand, be able to speak to couriers or other members of their team, or able to provide any help at all! When initially contacted them was told I needed to rebook it & still no one can tell me why it was cancelled.
Did manage to get an incorrect surcharge refunded but still do not know why they did not collect or provide ‘digital invoices’ - have lost faith that they have the resources to provide services they are promising”
“Scam artists, signed up and paid, went to print labels and they would not print, went on next morning and my request had been cancelled, had to use another courier and trying to get my money back with no luck so far, will end up in court. DO NOT use this company.”
“I should have read the reviews - Parcel was collected and lost - 2 weeks later still chasing them for what should have been a courier next day delivery for an item I forgot at a hotel.
- no proactive updates or compensation - shocking service - Avoid!!”
“I wish i'd read the reviews before using Parcel Compare! One week after my parcel was delivered, I received and email saying I'm going to be charged an additional £10.51! They said that my parcel was either over weight or the measurements were wrong. I over estimated both because I wanted to ensure my daughter's Birthday present reached her in Australia without delay. When I challenged it, they asked for photographic evidence of me weighing and measuring it with the labels on it. Absolute scammers.”
“20 may 2024 wanted to send a parcel to England from tenerife, cost was 74euros,they didn't collect it tried to contact them,they haven't replied, cancelled collection, and asked for my money back, no response, do not deal with this company, you will lose your money”
“Over a month ago we have booked collection of 4 parcels to be delivered to one of our customers in France (3 to his main site and one to another site, about 100km away). Three parcels have been delivered within 7 days without any problems, the other one booked separately as the address was different, never arrived to its destination. Both services have been booked via Parcel Compare service, we are registered with them for international deliveries. After contacting Customer Service with question where this parcel is, the tracking info wasn’t too clear, we were informed that parcel is due to be returned to us as the customs charges and duties have to be paid by customer. This isn’t correct as parcel contained all necessary paperwork, what’s more this wasn’t our first time when we sell goods to French customers. Every email we got from Parcel Compare Customer services contained different reason for this failed delivery. Every time I proved that their answer was wrong they gave me different reason. Conversation with them is still ongoing and today after nearly two months, parcel neither arrived to customer in France or back to us. Parcel Compare is not willing to solve this constantly giving us some strange reasons, we cannot be blamed for their services not being adjusted to post Brexit trade reality, and customer services lack of knowledge about it. Now they have charged us for the return saying:
"Unfortunately, our depot is not a storage facility and due to this the billing team charged your account with the return fee and shipped the goods back to you "
Level of customer Service : 0
Level of knowledge : 0”
“ABSOLUTE SCAM! AVOID AT ALL COSTS. This company will not payout. We had an adequately packaged parcel sent to Singapore which arrived completely battered and damaged. The company did not entertain offering any compensation even though we purchased the additional 'parcel protect'. Complete fraudsters and not sure how they are able to get away with carrying out business. Will be complaining to trading standards as they need to cease trading.”
“Like others on here, gave measurements / weight as supplied by manufacturer. Given quote of £31. Via UPS. Over a week after delivery, bank sent me notice Parcelcompare were taking another £68 on behalf of UPs. The invoice, explaining why, didn’t arrive until 2 hours later, by which time they had taken the payment, which said the charge was for ‘oversize’. Trying to open an online dispute is a nightmare. The courier has cost me more than the item. Will never use these again as it seems common practice to ‘after-charge’ anything they can.”
“Do not use this company, they don't reply to any correspondence, no phone number, I paid for same day collection which was £100 more, parcel not collected, no contact whatsoever,. Avoid at all costs.
!!!!!!!! Emailed several times not 1 response
I cant respond to your response, yet I still have not heard from yourselves, yet you can reply to a review🤣🤣🤣 absolute joke of a company,
Date of experience”
