“I,m trying to deliver a package for 3 days, they took my money twice but no collection trying to contact them , they could not help operator, customer service even dow I have provided everything. Really bad company , please choose different options.”
“Yet another poor service from Parcelfarce. Unable to deliver as we were out, so a card was left to collect from the local Post Office. As it was for recipient only I couldn't collect it, as it was for my wife. The card didn't include my wife's name. I don't do clairvoyance.”
“SHAMBLES !! Parcel travels from Glasgow PO to Glasgow hub.. to Birmingham who sent it back to Glasgow.. who advised it was on its way back to Birmingham, only to find they had delivered it back to the POST OFFICE where it was posted !! - THEN, they sent ANOTHER PF van to pick it back up, and now its back in Glasgow awaiting despatch to Birmingham !! You could not make it up - utter shambles - 48hr delivery (GUARANTEED ?) to customer, who will have waited since 24th Nov ?? will be using courier in the future.. customer service not interested at all, waste of time contacting them as I appear to know more about PF than they do ! will avoid like the plague in future.”
“You are an absolute shambles one day from Wigan to Ipswich 7 days to deliver 16 miles from depot. My house is on main A12 with front door within 10 metres of the road
It shown on google and gps systems
You can not get any satisfaction on your web site or by telephone then you have the cheek to ask for an extra pond to drop it off at the local post office, if the driver had any thing between his ears he could ask the local post office where the house is
I have instructed my supplier not to use your service any more as you are total waste of time”
“Parcelforce have been very good and helpful when I contacted them about my parcel I needed very quickly.... It was sent quickly through customs and upto the depot in Liverpool,where I went to collect it after paying my fee. Cannot fault them in any way.....”
“Said they tried to deliver a parcel twice for my daughter and left a card , no card came throu door i will not order from a company that uses parcelforce”
“Sent a parcel with parcelforce 24 on the Thursday at 4.30pm did not get to the delivery address until Monday at 9.30pm. Unless my calculations are wrong that is 101 hours NOT the agreed time of 24 hours that cost me £21. Absolute disgrace!!!! Will not ever use them again!!!”
“They just pail into comparison...failed delivery (despite being at home), incomplete failed delivery note so no idea what they're planning to do next, website didn't recognise my tracking no. (might be wrong due to appalling hand writing), eventually got through on automated phone call, and finally managed to rearrange delivery...to the same address! This is something Amazon and others do automatically!”
“Customs charges are stupidly over priced when its a item for yourself. If i was someone reselling or a shop selling stuff i wouldnt be charged . no one should use parcelforce when buying stuff in from outside the UK”
“Parcel delivery attemted, called helpline to rearange delivery to the post office for the next day and next day they still deliver to my address, called helpline again and been told that i can pick the parcel up from besingstoke ir pay extra 12£ to get it delivered when i'm at work anyway... worst company to deal with. Avoid them.”
“Sent a message that an item will be delivered between 3-4pm. Left job early to receive it. On the way home got another message that it has been attempted to deliver at 14.25. Sk what is the point of those silly messages. Tried to call customer service but everybody just trying to get rid of you instead helping it. One of the worst delivery companies”
“Do not use this courier! Save yourself the effort and stress! Terrible customer service! Items out for delivery arrived 3 days late with 2 of the boxes being damaged boxes. After contacting customer service and claims team multiple times and spending an hour and a half on the online chat with them. I have been told that they are 'sincerely sorry for any inconvenience but I am not entitled to a refund'. I am also out of pocket due to expenses due to their error! Don't waste your time, there are so many negative reviews for a reason!”
“Twice missed
The expected delivery time is not reliable.
When they say they have tried (in my cases) they found it to difficult or planned their route not taking into consideration road works.
I know they did not show up on one occasion as I was there all day and evening. Yet they say they attempted and to read the instruction card that has been left. I have had NO CARD was left from any attempt.”
“Parcelforce seem to have a new policy now, where after the first delivery attempt, they will just drop your parcel at a Post Office of their convenience.
They tried to deliver a parcel during the 15min time window when there was no-one at home - sod's law. They left a card stating that the parcel could now be collected from a Post office on the high rd leading into town. This is a post office, with 3-4 parking spaces outside which are almost permanently occupied during the day and double yellow lines in the surrounding area.
There is a Post Office about 3 minutes walk from my house - but they chose not to leave the parcel there. There is also another post office about 5 mins drive away which is open late most evenings and also has reasonable parking nearby - again they chose not to leave the parcel there.
Never-mind I thought, just arrange a next day re delivery. I rang then up and was told a minimum of 72hrs is required for a re delivery and due to the weekend that would mean a minimum of 5 days wait!!
A joke - maximising their profits at the inconvenience of their customers.”
“My children live in Gothenburg Sweden and I live in London. I did winter shopping for my children, necessary items for blistering cold weather and sent to Sweden using parcelforce’s global priority which I was told would take 4 days. It’s been 3 weeks and still not delivered! This is an absolutely useless service. I guess it’s back to using DHL.”
“The absolute joke of carriers!!
They said they came to deliver and I was sitting waiting in the house (third attempt) and they didn’t even leave a note ! Meaning they never even came even though I received a message saying it was an attempted delivery (never happened) But most of all I would like to highlight the incompetence of all the ladies at the end of the phone (one even hung up on me while I was repeating the tracking number for the 3rd time) clueless to the maximum especially after speaking to an automated robot for 20 minutes you end up speaking to people who don’t care at all about their job or the people at the end of the line! Both myself and the sender (very big television company) have removed them from ever having anything to do with such delicate and expensive objects! Wish there was a 0 I could put !!”
“I would like to express my feeling with Parcelforce UK they are disgusting they are so unreliable they even can't find my postcode my friend to take legal action I told them that I was recording their conversation of the phone to see a solicitor which I would have done so fortunately for me the parcel arrived today after three attempts they told me my address was unrecognisable even when the postcode was there on their tracking system they had to fans yesterday and today if my parcel was on one van why would I need to have another tracking van going unbelievable I told them that I was recording their conversation which witch what I was doing because they with withheld in all of my package I used to work for the Citizens Advice Bureau I know my rights and believe me if I would have took it further they would have ordered me compensation because I had to take time off work on Friday and guess what they never delivered I have phoned them several times about the 5th time and I told him that if it's not delivered on this date with just tonight that I would take legal action against them which I would have done so I am not happy with their service they have line upon line upon line they've kept on saying they would phone me back and they never did so I have to phone them so people on eBay who are selling stuff do not get Parcelforce to deliver to their destination because believe me that person has to get on the phone maybe 5 or 6 times in a row to actually sort it out so from now on I will be catching eBay providers before I actually make a payment to them if they are sending it to from Parcelforce if they do I will not be buying from them they are a Bad Company they don't know what a tracking system is like they're tracking system is like in the dark ages I might as well have sent smoke signals in the dark ages all those parcels that are never been delivered they may as well sell them on eBay and get new technology on their tracking system this is so wrong it's lies upon lies upon lies if it was up to me and it's not my decision it's up to you lot to enforce Parcelforce to deliver on time it's very stressful when you have to take time off work and nothing gets delivered I am absolutely appalled from their service eventually as I told them that I was recording the conversation and I told them that I was going to see my solicitor on Friday no soon as that they turn up lucky for me no sorry lucky for them if I order anything off eBay I was seriously contact them first and ask them who they provide it is before you send any money out to them because Parcelforce is this seriously bad mistake”
“Your Parcelforce employment did not recognise my address even though I give my postcode I cannot believe I had three attempts for these people to recognise me I even threaten to legal action because I used to work for the Citizens Advice Bureau I know my rights if anybody who fires from eBay goes to Paris office I would really not recommended at all they are liars they are understanding and they are incapable of tracking your order your order is like the Dark Ages white eyes ages I had to threaten to take this to my solicitor to get my delivery on time on their tracking system they had two people on my tracking system twice that didn't recommend me at all anyone from eBay I was seriously doubt to recommend Parcelforce for delivery I am quite disgusted which the way I was dealt with I had to threaten them with solicitors I told them I was recording the messages that was on the phone because I had enough they're tracking the system is totally in Ice Age believe me I will not recommend this company to deliver my package any longer soon as I mentioned solicitors they delivered on time isn't that a coincidence anyone who sells on eBay please please do not give Parcelforce any opportunity to deliver because they do not deliver I had to threaten legal actions and that's what I would have done if I hadn't got it”
“If I could give them less than 1 star I would.
I wasn't in when my parcel was delivered and they sent it to a post office 50mins away from my house. I arranged for it to be redelivered to my work instead, but 3 weeks later it still had not been redelivered! I called and emailed several times and was always told it would be re-delivered in a couple of days. Eventually I called for a 4th time and was told that my parcel had been returned to sender. The worst service of any parcel delivery company, which is saying a lot!”
