“The last 3 times have not been delivered on time. Absolutely NO information on their 'so called' tracking site link, and no attempt to deliver to anyone else, just let me travel the 10 miles to Dartford. I really don't know how it stays in business or the CEO still has a job!
DPD are fantastic !”
“I imagine that people come here to give bad reviews after having had a terrible experience. The everyday successful delivery stirs no such emotion or need to rant.
Here is my story. I sent a package from the USA to the UK. I went to the tracking page. My package was guaranteed to be delivered on February 11. The package was delivered February 5.
Yes! 6 full days EARLY!
So, CHEERS to you ParcelForce. Your company and employees impressed us beyond belief. Great job.”
“Parcelforce = Despair.......you've actually paid them to go and get it yourself at your "local?" Post Office, and then only possible after 24hrs further delay........and judging by the racks of undelivered parcels there you do wonder about the meaning of effort?”
“On the parcel tracking, the item has not left the depot. However, they have attempted delivery at the home address and left me a card to collect at the local post office which I need to pick up 24 hours after the attempted delivery. This is after 24hour delay. Hence 3 days to wait for the delivery which I have to collect.”
“Whenever I order something and the delivery service is parcel force I know it won’t be delivered , and I have to pick it up from the local post office . You wait in all day and no delivery. The excuse they use is insufficient address . They then send me a hand written letter to the insufficient address which arrives the next day , delivered by the post man , for you to pick up the parcel . So clearly they have made no attempt to deliver the parcel . This happens on a regular basis .”
“If I could put a minus I would! They can see by the photo's I've sent them that it's a miss-handling issue not packaging as they had completely flattened the parcel I was sending my sister.
We sent it early December and we did not receive it back until 29th December in pieces!
They will not accept any responsibility because it was glass, even though it was still in the M&S professional packaging. At no point when I was sending it via Parcelforce did anyone say it would not be covered!
Their service from beginning to end was dreadful!
Will NEVER use them again and would urge you all to use other more successful companies!”
“Always the same scenario, getting a card that no one was home and trying to rearrange delivery, waiting for my parcel for over a week, absolutely useless customer service. The worst service out there.”
“THEY ARE STEALING PARCELS. My big parcel was not delivered in today, but in the tracking page I can see that my parcel was given for somebody who's named J GORE. Nobody with this name living in my house. I was waitting for delivery all day and nobody come and knock in my doors, nobody even was in my front garden. I was calling to customer service TWICE and they told me they will call me back after they talk with driver. Nobody called me back. After 1 hour I was calling again and I heard the same thing. I was calling in Liverpool depot, they told me the same thing, I have to wait. Until now, no one even try to call me and let me know about my stolen parcel. It was very important parcel for me from my family. The box was not small and couldn't lost. Can anyone answer where is my parcel?? Are your company stealing from clients whos paying for you? I will call again, and again in your company. I will call in other institutions until i'll get my parcel from your company.”
“Absolutely disgusted at the service from Parcelforce. Pacakge containing jewellery was delivered, as was the jewellery box, but the items had been taken from inside. Parcelforce will accept no responsibility for this, even though they have stated the item was in the parcel upon it's arrival at their depot.
What kind of company turns a blind eye to their employees stealing from customers?”
“Atrocious service.
If you could work out how to create the worst service possible you still wouldn't be close to as bad as Parcel force. If you want it delivered to your local post office they charge £1 if you want a delivery at the weekend they charge an extra £12. If you want to change the address they charge £5.50 by the way these costs are all cumulative. So want it to a different address on a Saturday it's £17.50.
We have had to deal with this failure of a company twice now both disastrous. So if you are a seller thinking of using these fools be clear we will not buy from you.”
“It's hard to imagine the accident that must have happened to cause such catastrophic damage to my parcel. Both guitar and hard case, tough enough to withstand my weight, arrived late at their destination, completely destroyed! Parcelforce do not provide cover for musical instruments over the value of £100 but were happy to sell me the additional cover when I booked online despite the fact that I had stated what was in the package in the appropriate field.
So much for the service, how about customer care? When you book online you can't make your complaint over the telephone but instead have to tap out your frustrations on your keyboard to Live Chat. It was after a couple of attempts at this that I had the strong suspicion that I was being assessed by a chatbot before being connected to someone in the Claims department.
Having uploaded all the requested files proving value, showing the packaging used and the damage, I still had to argue and argue hard, to convince Claims that I was at least entitled to the minimum £100 for the destruction of my guitar.
I would advise, avoid at all costs!”
“If I could give 0 I probably would. Sent a redelivery to the wrong address, never contacted me when this was fixed and acted as though it never happened and that my concern / confusion was unwarranted. AVOID”
“Remain the worst courier even after all these years. No text updates. No real time tracking. And farcical handling.
Door buzzer goes off for two milliseconds. By time I get to the door, PF have vanished. No card left. Arrange re-delivery to my home on 18th Jan. Redelivery in theory needed that card. Try entering the 'REDxxxxxxx' redelivery confirmation number in tracking; doesn't recognise it. Enter the original number. See that they claim to have tried to redelivery on the 16th. I requested the 18th! They then take my parcel to the local PO for pickup which a) requires the further non-existent card b) costs me £ AND of course, no notification they dumped the parcel at the PO. Abysmal. Avoid at all costs.”
“Absolutely disgusted!! Sent a really expensive package to my Father, in plenty of time to be there way before Christmas.
They broke my parcel. I saw this in tracking and they just sent it directly back to the post office I used.. not advising me on this either, just sent it back and I took the initiative to check and see.
The website is appauling. They lady on the phone advised she was unable to help me and to do it online, despite me telling her I am having trouble doing it online.
I constantly have to chase my claim for my money back and it has been way over a month. I still have not received any compensation.
Not only did they not deliver their service, as my item never even reached their destination, they broke my package. The state I received my package in, is absolutely outrageous!!
They have lost paper work I have sent in and claiming I never sent it. My items were worth well over £100 and they can only offer me £50, this does not even cover the cost for the items, which they broke, let alone the sending fees.
My Father ended up with nothing for Christmas from myself and is a poorly man. There were also documents inside which have been completely destroyed. Any compensation for that? Nothing.
The customer service is appauling and I am so disgusted with the service, if you can call it that, that I have received!!! I still have no resolution from this company, when I do, the emails are illiterate with incorrect spelling. Lazy writing with no willing to listen.
Do not use this service!!!! Use DPD instead.”
“Falsely claimed that they had attempted multiple deliveries before finally claiming that they had succesfully delivered the parcel - provinding a falsified signature as ”proof”.
Will avoid them and any business/operative that uses them as courier service.
Literally the worst service I have ever had the misfortune of having to deal with.”
“Parcel arrived on time with good tracking info. Think most people will only write a review if they have a problem and not leave a good review if everything goes to plan..
Reviews can be misleading!”
