“Paid extra for parcel to be collected from my home address and for a certain time been waiting 2 hours of the time slot and still not been collected emailed to complain and was told I have to wait 4 working days for a reply!!!! Not happy at all!”
“Absolute joke of a company. They can't even manage to pick up a parcel from a clearly marked building, their customer call handling is terrible with wrong information and unfulfilled promises of calls back. Would actually leave zero stars if that was possible.”
“No Card left, delivered to wrong house person signed for my package and customer service is a complete utter £$%£%34ing joke. What is worse I was awake for the delivery. I live on a main road... utter morons DO NOT USE”
“This company is a joke . I had 2 parcel ordered from the united states as soon as they get in to Parcel force the problem started. One of the parcel is still missing , nobody knows where is it they telling me to call customs because is with them i call them customs telling me thay have nothing to do with this parcel . Parcel force are washing there hands with customs , and i my missing parcel is with them since 18 of sepmteber today is 28 so yeaaa. About my second parcel again problems .... the website saying that there is wrong address so they can't delivered it. I was calling them every day since 1 week ago , to repeat the address every day because the message in the website never change. And the most funny thing is that when someone answer the phone from customer service they aways have a different answer !! 7 days every day different answer it was a joke seriously , this company is absolutely horrible and losing peoples time. And look all this reviews i am not surprised at all , this is happening all the time , you need to be ashamed as a company , and the managers of these place need to train the staff. So rude , and so don't know what they are doing. The most horrible experience i ever had in my life with a delivery company . What a shame !”
“Various problems, from driver's not bothering to leave a card, to putting wrong collection details on the card, rudeness when delivering a damaged parcel, asking me to sign for damaged good, poor customer services when I tried to complain.”
“I sent a parcel to Florida, 17th of July . Today is the 26th of September, the battered box was delivered back to me today !!!! Disgusted !!!! I can tell someone has been rummaging in it !!! I paid £43.00 delivery !!!! For what !!!! So angry!!!!”
“The service provided is a appalling!!!! I have waited days for my item which they tried to deliver once, then kept going to the wrong address to try to deliver. The management is in it to as they could not be bothered to call me back. Some of their staff tried to help but could do very little. They even lie that they tried to deliver only for their complaints depart to confirm twice that the parcel never left the depot. All lies, very shoddy service. Please use another company as they also make you feel they a doing you a favour even though you paid for the service. NEVER, EVER USE THIS COMPANY!!!! SHAME ON YOU PARCELFORCE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
“Second delivery from this company in three weeks and exactly the same problems exsist.
Waited at home all day for a delivery of central heating radiators - heating engineer left in total frustration after waiting some five hours for radiators to arrive. Calls made to supplier and Parcelforce asking for delivery time - unable to give time even down to AM or PM, told it could be up to 8.00pm. Call back promised but as usual, no call received.
In these days of advanced technology, just why is this company unable to give an approximate delivery time??
Why is it possible for Courier companies such as DPD to supply a one hour time slot and a meaninful tracking system where you can actually track the driver on a map and yet Parceforce can not!!
Simply awful service, can not understand why businesses use them.”
“I paid for next day delivery. The parcel was dispatched on Wednesday the 20th of September and now it's the 25th and the parcel has still not arrived after being sent to the wrong delivery depot (at the other side of the country). i would advise everyone to steer clear of using parcelforce as the service is shocking. I will be getting back the money I spent on next day delivery.”
“Waited in 10 hours no parcel , no contact, nothing . Turns out they didn't put it on the van yet the tracking number said it was on the van . Completely useless”
“i'm in kenya, normally import goods under a reshipping agent to the uk, who then ships them to me in kenya, bought item on ebay from seller in hong kong and had it sent to uk, seller used parcelforce, they received the package and held it since the 13th of September citing need to clear custom fees, as of this time i had severed relationships with my shipper (kotecargo), i contacted parcelforce asking whether there was a way i could pay for the duty, since kote wasn't willing to help, parcelforce said their policy barred them from accepting payments from me, and if kotecargo (consignee) didn't claim/pay duty package would be resent to sender after 21days. this was despite me proving that in fact the item belonged to me, they insisted on me contacting kote and request them to avail payment information conveyed to them via a letter, they might just as well have sent a raven or pigeon.
it's only after close to 5 days of constant email correspondence did i manage to get the item reference number, that has allowed me to pay for the duty and get my item released.
the manner in which this case was handled and the amount of agony it caused is completely hideous and an acceptable of such a company, the level of bureaucracy and indifference to customers is appalling. i really hope no one else has to go through this.
guys, just walk and deliver your packages, say from hong to the uk yourself, i bet you'd encounter far less pain than parcelforce is capable of causing you.
Alex”
“I received a e-mail from parcel force that my delivery was out from 5 in the morning but did arrive the next day, I played 8 pound for next day delivery and this is the second time its happened. It the day after now and there telling me that I still might have to wait all day. I havnt been able to work and it has stressed me out and made me I'll thank you parcel force for being the worse parcel delivery in the world”
“Extremely slow delivery! The parcel just sits in their depot for weeks without being checked! The parcel tracking online is of no help. If I can avoid using Parcelforce, I will! I've been waiting for a month just to receive my package and it still has not come!”
“I loving prepared a parcel for my friend in Florida ,,,,, I paid £43 to get it there !!! It never arrived, I'm disgusted with this company, I will never ever use them again . I'm so disappointed. I don't suppose I can claim my money back as it was untracked, who ever stole my parcel,,,, your s disgusting individual !!!!!!!!”
“Absolutely useless! Paid over £30 for Global Value service to deliver a small parcel to Cape Town. Was advertised as a 7 day turnaround. When I tried to track the parcel using the tracking number they sent me, I was told that there was 'no tracking for this service'. I phoned them and was passed to the international desk where they gave me the number of the Cape Town depot. my recipient has tried to call them several times, but there is never any answer. We have now waited for over a month and the parcel has still not been delivered. I tried to claim but the claims process is extremely complex and obviously designed to make it impossible. I will never use this company again.”
“My sons uni boxes should have been with him on Friday, it's now Monday evening & they seem to still be @ the Depot. He has no duvet, sheets or pillow, no clothes left ,no cooking utensils etc. Operators were useless apart from Ashley in Aldershot" who went on a mission to get me answers from the Bristol Depot. Never again, this is a Mickey Mouse operation unfit for purpose”
“Item held in by customs, paid customs fee and Parcelforces 'handling fee' which is about £11 and they offered a delivery date. Waited in all day and no delivery. Waited next day no delivery. Threee separate calls and eventually delivered a few days later.
No compensation for wasted days and when complaint made, the only recourse is an apology by email.
Pathetic response”
“I got a call from a rude lady called Lizzie/lizzy, who was very arrogant asking for my details since I requested for a redelivery/pick up for my parcel. That lady just said "whatever" or however you pronounce your name, whilst collecting fees for redelivery.”
“Stressful and unpleasant experience..
Luckily my parcel wasn't lost nor stolen or damaged.
Nice and polite assistants and driver but...
The problem was with the lack of information about the delivery time and its progress.
My parcel was supposed to come on the 12 of September. For the whole day I was literally standing by the window, waiting to see the car, since the parcel was extremaly important for me. However, the parcel did not come.
I had no phonecall, no information/card left by the driver.
At 9PM I read the update on the tracking website, that my parcel is back in the depot, because of problems with the address identification.
Next day I called the office and heard, that the previous day, the driver "run out of time" - so unprofessional.
I got the parcel on the next day.
If there is too many parcels and the delivery cannot be done, then the customer should be informed.
If you can see, that you have too many parcels in the depot, inform the customer about it and promise next day delivery or even later, but be sure to have it done. It is better than giving some false information and causing people lose their important time.- Lack of the respect toward the client.
The lack of contact with the driver is scandalous to me. Even the assistant in the office whom I called said, that they have no way of contacing the driver.
I believe that Parcelforce Worldwide has a chance to become a trustworthy company. I suggest starting with improving the communication within the firm.
So basic, yet so crucial for the prosperity of every firm.”
