“Parcelforce received my package on 28 May and has been sending to different depots around London and customer service unhelpful and unwilling to assist. This is day 3 and the package is still not out for delivery yet delivered to another depot why not just deliver to me! That would be helpful!”
“Terrible company!!!!it's been twelfth days how I have been waiting for my parcel and I'm still waiting- unbelievable!!!!My parcel everyday leaves depot and can't get to me.Why?They don't know!!!!”
“Parcel Farce would be a more appropriate name for this shambles of a company.
Paid for 48hour delivery, it was posted to me on a Tuesday morning. It arrived a week and two days later on a Thursday evening.
Driver claimed delivery was attempted after one week, we were home all day and can safely say that this was a falsehood.
I will not be using this company again.”
“Absolute rubbish. No communication, no updates, no parcel in several weeks, even though they've promised to deliver it now three times. All I got was an invoice that I instantly paid. Fool me once...”
“UNRELIABLE AND DISHONEST!!!
If I could leave no stars I would... One star is far too generous! Paid for 4 parcels collection from my house. They never turned up. First time they lied and said customer wasn't there when I checked tracking. They didn't even leave a note in the post if that was the case and I was home anyway so they lied and put it on me! LOL. Rebooked for collection. Courier has still not collected and I tracked online it still says 'COLL REQ ADDED.' Twice I have been let down. Absolute joke! I have had to apologise to my customers who are both still waiting for their parcels to be delivered because of the shortcomings of this company. I highly regret using their services and I will never give myself this stress and headache again. Avoid for your own sanity! I don't even know what's happening as they haven't said I need to rebook. It is now 9.33 so Lord knows what's happening with this company!”
“Absolutely terrible service. I only chose parcelforce as it was the one Amazon said I had to use for a return. Waited in all day for parcel to be collected, no one showed up. Customer service rep on live chat couldn’t offer any excuse as to why there was a no show. Could also not offer a discount, compensation or any sort of guarantee for another collection. Next collection date is now not for another 5 day’s. Again with no guarantee and just told if it doesn’t turn up “we will just rebook again”
If I didn’t have to use them because of amazon I would avoid like the plague. Terrible.”
“Absolutely terrible service. I only chose parcelforce as it was the one Amazon said I had to use for a return. Waited in all day for parcel to be collected, no one showed up. Customer service rep on live chat couldn’t offer any excuse as to why there was a no show. Could also not offer a discount, compensation or any sort of guarantee for another collection. Next collection date is now not for another 5 day’s. Again with no guarantee and just told if it doesn’t turn up “we will just rebook again”
If I didn’t have to use them because of amazon I would avoid like the plague. Terrible.”
“One star is one to many. I would have preferred to leave a no star review.
The sender of my parcel paid the extra for Saturday delivery.
First thing on Saturday the tracking reads "Prepared for delivery" and it stay like that all day. No parcel delivered.
Then once the depot (Ipswich) has closed for the day so I cannot phone them, the tracking mysteriously changes to "Delivered at 10.00 hrs and signed for by me !
Someone just cleared up the mess before going into the bank holiday weekend by putting in a false tracking message to pretend that the Saturday delivery had been fulfilled.
An utter disgrace and abuse of the tracking system to cover up for appalling service.
Every other carrier is successfully coping with Covid 19 and delivering on their obligations so that excuse will not wash.
Any company that attracts only 4% customer recommendation does not deserve to stay in business and frankly the sooner it folds the better, at least then there won't be any danger of any suppliers making the mistake of using them.
An embarrassment to our country. Use a German courier if you can and that is hard for me to say. Furious.”
“Paid £70 for less than 2 kilos package send to Indonesia. Facing the pandemic is awful yet they should be professional in doing their job. No news and the explanation only lip service no clear intention to solve the issue. If they can't send the parcel as they 've promised, please return the parcel to us for god sake!
Delete this company from your list!”
“Another fail by ParcelFARCE. Was expecting delivery express 24, they advised the time slot when this would be delivered, this time it wasn't as bad as usual, only one hour late. But the delivery should have been 2 boxes, I only got the one with (2of2) written on it. Tracking tells me the other one is out for delivery today, I suspect they will take the other back to the depot. Yet another disaster from this pitiful company.”
“What a horrible and horrendous service, rude postman with no manners telling off my disabled wife to open door in seconds. Shouting and arguing at the door that he will not use our video door bell. As he doesn't like it. He prefers knocking at the door like animals. Threatening that he would not deliver any future deliveries to my address and will have to collect it myself. Openly challenging my wife make a complaint and nothing going to happen. Inviting bluntly to take pictures and name do what ever you want. Is this the company or customer service. He had no lanyard or logo so who knows what he is on about as we have to confirm before opening the door. But instead we got bollocking from him. I. Would recommend not to use PARCEL FORCE. AND MY ADVICE TO TOOLSTATION IS PLEASE FIND ANOTHER PARTNER. YOU WILL LOOSE CUSTOMERS. I HAVE VIDEO EVIDENCE OF HIM YELLING AT MY DOOR. I made a complaint, and same thing happened as he claimed that nothing is going to happen. So be ready for getting bullied every time.
Area of delivery is coventry.”
“Worst service ever
And rude customer service who are of no help and have no understanding why people are upset when they sit in waiting for parcels all day whilst drivers lie about "attempting to deliver"
Would urge companies to steer clear and use more reliable delivery companies”
“Downloaded the app watched my parcel sit at Nottingham depot for 3 days then when it arrived the outer and inner box damaged even though it had fragile stickers all over the parcel. Brand new iPad inside”
