“Avoid at all cost. Try other couriers.
I need to send two packages back to China. One urgent and one less urgent, after comparing the quotes between ParcelForce and DHL. I chose the more expansive ParcelForce for my urgent package because of faster delivery promise. 5 days later, I sent out my less urgent package via DHL and surprisingly it arrived earlier.
Both of my packages need custom clearance. DHL actively contacted my receiver to react as soon as possible. On the other hand, my ParcelForce package status was "Pending custom, no action required" for 2 weeks. I asked my receiver to contact custom and guess what, "They are waiting for ParcelForce's input". Apparently, they are NOT doing their job at all.
After delaying for more than 2 weeks, I requested partial refund. It was initially agreed by their customer service department and then rejected by refund department. Nice play.
It was my first experience with Parcelforce and definitely the last.”
“Used Parcelforce for 3 days guaranteed international delivery for a super important item to arrive in short time.
The parcel arrived after 10 days instead of 3 and I paid fortune compared what would be the postal price with royal mail.
In addition to this, I hit customs which cost me additional £75. There were no details on ParcelForce webiste to warn / explain possible additional charges from customs, what are the value bands that hit customs or similar. My item was worth £125 and apparently anything over £100 will be subject to customs and be charged.
In summary it cost me £110 for an item worth £125 to arrive in 10 days.
To add to the irony, as the original item was stuck in customs, due to urgency, I posted another (same) item via royal mail the week later and paid £13 and both parcels arrived on the same day.”
“My parcel was delivered to the wrong address parcel force did not have a clue where it was , they claimed it was sighned for by my wife who was at work at that time I tracked it down myself to a neighbour who explained it was left in her porch not even sighned for , I had no help from parcel force what so ever”
“No delivery, no card posted through the door. Next, I receive a text message saying that the parcel is in my local town post office. cancelled the order and requested my money back from the company supplying. If you are supplying goods, use an alternative courier service or better still use Amazon Prime.”
“pretended to deliver parcel bud did not - no card left and l was in awaiting delivery - had to collect from local post office on receiving an email to that effect”
“A delivery did not arrive, the only explanation hours later was that there was “insufficient address details” to make the delivery, which was posted on the tracker facility online. No contact was made by the delivery driver. When I enquired by phone to Parcelforce I was told that the delivery address I supplied was fine, and that I would be contacted further for an explanation. I received no further contact. Hopefully my parcels will be redelivered, but judging by this service, I’m not confident! I’m staggered!”
“Was given a delivery time and in short the whole day passed without any sign of my parcel, then tracked it only to find out it was sent back to the depot, with a terrible lie that the courier had tried to deliver but no one was home, that was very frustrating as I had waited in all day. I called up customer service only to be told that the courier had to go home due to personal problems, which I suspect was another tall tale. They are very unprofessional and not trustworthy, avoid, avoid, avoid!!!”
“Your parcel will be picked up between 8:00 am and 6:00 pm, really you can't be bothered to make an effort and send a text or e mail with a 1 or 2 hour slot, a big fat zero stars from me.”
“7 days later still not turned up. No accurate tracking and they make it up at theend of the day, with lies about attempted delivery. If I could give them -10 it would be too much (why do they reviews insite on a minimum of 1 star?).”
“I would give 0 stars if possible. Had the most abysmal experience with Parcel Force. They delivered two separate parcels to a neighbouring address and logged a non-existent address on the tracking so I could not go and retrieve them. Spent weeks calling their customer service with a variety of non helpful advice (sending me to neighbouring businesses they thought the packages might have been delivered to) as well as multiple empty promises that the delivery man would go collect it and re-deliver and later that a manager would call me. In the end I lost two expensive purchase from abroad and had the absolute worst customer service experience imaginable. Would recommend never to use this service.”
“my parcel was sent from california got here in three days (to heathrow) its been 7 Days now and despite contacting them paying customs charges of 37 pounds and them promising to deliver today its not here maybe it wont ever get here i dont much like the global shipping from the usa but at least you get your parcel i think i have lost the 200pound car part due to parcel force incompetence”
“Terrible service, parcel should be delivered on the Saturday (8th). Contacted 3-4 times CS without success now parcel left in the post office with working opening hours...”
“The service deserves 0 stars. A friend sent an item over to me from the UK to the Netherlands by Parcelforce "Global Priority." I paid 61 pounds. I was told the parcel would be handled with care. In short, it arrived in three pieces. It was sturdy pottery which had clearly been dropped from a height really hard to break like it did. After mailing numerous photos in the claim process, I have now been calmly advised that my complaint is now "closed" as the sender needs to file the complaint. I will not ask my friend who went to a lot of trouble to send the item to me to make the complaint. How convenient for Parcelforce. These days intl delivery should be a piece of cake. The "service" was a sham and a waste of money. The post office is on its last legs and now we see why. I have learned my expensive lesson.”
“A friend sent an item over to me from the UK to the Netherlands by Parcelforce "Global Priority." I paid 61 pounds. I was told the parcel would be handled with care. In short, it arrived in three pieces. It was sturdy pottery which had clearly been dropped from a height really hard to break like it did. After mailing numerous photos in the claim process, I have now been calmly advised that my complaint is now "closed" as the sender needs to file the complaint. I will not ask my friend who went to a lot of trouble to send the item to me to make the complaint. How convenient for Parcelforce. These days intl delivery should be a piece of cake. The "service" was a sham and a waste of money. The post office is on its last legs and now we see why. I have learned my expensive lesson.”
“They said they attempted delivery and left card. Then the item was returned to the sender. Totally appaling service. The sooner Royal Mail and Parcelforce go bust the better. Not even worth 1 star. My heart sinks when I see that an online trader is using them and I often don't buy if this is their preferred delivery carrier.”
“They claimed to send an SMS message about my delivery. They did not. They then claimed they had attempted delivery. Again, untrue.
The van, already an hour later than promised, went past, turned around, then drove off! TERRIBLE.”
