“Tried to delivered parcel and not left a card when I was out. Tried to redeliver, waited all day for it then find out they didnt even bother putting it through the system so waited in all day for nothing.”
“Terrible!
I wait in all day, get a message telling me my package will be delivered between 14:00 and 15:00,
Then a message at 15:30 to say they had 'attempted delivery but I wasn't in' Well, I was in, all day.. in a room with a window to my drive way.. They said they have left a calling card - NOPE!!
Twice this has happened with Parcelforce, its sort of an excuse to say they have made their drops for the day, yet didnt actually go there - they will just redeliver when it suits them as its your word against theirs...
LOVE DPD, at least they photograph a non-delivery, so prove they have been there - I really think Parcelforce shouls adopt this...!!
Still, only another unpaid day off work lost - hey ho, its only money!!”
“It took me forever to get my parcel. When I had a look online with my tracking number, it said they have tried to deliver it. But no one left any note saying they attempted delivery. So I had to phone them up and ask them to leave my parcel at the local post office as I was at work by the time they would try to deliver it again. The lady on the phone assured me,that by the time I got home, I will have the parcel at the post office and a note saying where the parcel is. I got home, no sign of note, no parcel, nothing at all. So I run to the post office to find out there is no parcel for me either. I rang the company and they told me, that my parcel has been delivered. So I told them that's not possible as I wasn't even at home. I have been told that my parcel is with my neighbours. How was I supposed to find it out without a note saying where they left my box? Worst delivering company I have even used !”
“Parcel Force is no doubt WORST company ever! Service is absolutely APPALLING!! Even Hermes is A LOT better - Despite HERMES cheap rates have never had ANY problems. PARCEL FORCE LOST ITEM AND supplier had to resend. THEY DO NOT PROVIDE TEXT even though when tracking online they explicitly lie and say they sent out a TEXT, (No text has been received!!) EVERYTIME I ORDER WITH THEM I HAVE SOME SORT OF ISSUE TO ADDRESS....I have told my suppliers if I shall order again they will NOT USE PARCEL FORCE TO DELIVER TO ME!! WORTHY TO BE CLOSED DOWN FOR GOOD!!! HORRENDOUS SERVICE...0 STARS”
“Its impossible to speak to anyone. Everything is automated. They have returned my parcel to the the depot because they didn't read the post code and tried to deliver it to a different none existent address in Reading. Now I cannot find out if they are going to deliver it to the right address.”
“Sent 2 wall lights wrapped in bubblewrap, packed in a box and packed with bubble wrap and packed in a box labelled FRAGILE - result broken when it arrived and told no compensation. What a poor service - wont use again EVER”
“So I have been sending large parcels now for months and had no issues wrapping them in black bags. Well yesterday I took a parcel to the post office for parcel force to collect to be told by the staff they would not accept as it was wrapped in black bags. I explained I have never had an issue. Even looked on parcel forces website and nothing on there stating you can't wrap in black bags. In the end I had to re wrap and ended up being a day late. Not impressed. Won't be using again”
“Ridiculous. They managed to deliver my parcel to my uni hall yesterday but i wasnt in. Made a call to give more specific information for the redelivery but the next day I check my tracker only to see that there’s insufficient information. How insufficient is my information especially if i called last night specifically to ensure this DOESNT HAPPEN”
“An absolutely appalling company to deal with. I will not be using them again.
My parcel was lost in their Milton Keynes depot. The claim process required me to prove they lost the parcel. Despite the tracking stating it did not leave the destination depot.
One and a half months later, I have received my claim. My requests to complain were denied. My requests for further compensation were denied.
I have received zero apology from the company of the loss of the rather valuable items. Ultimately, this has either been damaged or went home with someone.
Totally unprofessional. At least put your hands up if you make a mistake, speak to the customer and compensate them as appropriate.”
“They came to my house and we’re unable to deliver. They company then emailed to state that PF had left the parcel in a post office.
Issue is, they didn’t leave a note to state which post office or contact number. Iwill now spend more time calling parcel force to get the details.
This is a low expectation that they’ve failed to achieve.
Very unreliable service.”
“The company is such a joke.Rude people after all they have lost your package the least that they can be is explain what happened.Treat your customers better.”
“This company is a complete joke and ruined our kids Christmas we had items sent from the US for presents we paid the shipping fees and custom charges which shipping charges were 159 dollars then the custom charges from parcel force of almost 32 pound for us to not receive the items at all even tho we paid before the date we had to before they were getting sent back and they still sent them back to the US so our kids didn't get their Christmas presents causin them distress on Christmas day. Then when trying to deal with it when they could of still kept the parcels in this country they couldn't be bothered and just told us they were sent back when they hadn't been and still haven't been but have now been told they have put them in the container as of yesterday and can't be taken out now but when we phone before the end of new year and just after new year they lied and said they'd already been sent when by rights they could of sorted it and we would of got the pareels. Never ever use this company they are the worst and just rob you for your money till they delude they want to give it back. Will be contacting consumers rights and trading standards reporting their negligence and incompetence the bunch of invalids working there”
“This company is a complete joke and ruined our kids Christmas we had items sent from the US for presents we paid the shipping fees and custom charges which shipping charges were 159 dollars then the custom charges from parcel force of almost 32 pound for us to not receive the items at all even tho we paid before the date we had to before they were getting sent back and they still sent them back to the US so our kids didn't get their Christmas presents causin them distress on Christmas day. Then when trying to deal with it when they could of still kept the parcels in this country they couldn't be bothered and just told us they were sent back when they hadn't been and still haven't been but have now been told they have put them in the container as of yesterday and can't be taken out now but when we phone before the end of new year and just after new year they lied and said they'd already been sent when by rights they could of sorted it and we would of got the pareels. Never ever use this company they are the worst and just rob you for your money till they delude they want to give it back. Will be contacting consumers rights and trading standards reporting their negligence and incompetence the bunch of invalids working there”
“I did order 23.62 £ I receive CUSTOM CHARGE 16.42£ . 4.42 £ vat no problem. 12£ handling fee from custom to my door step in uk .shame on parcel Force”
“They dropped me a letter to pick up from local post office but after going to post office for several times, just find out there is no delivery. After calling Parcel Force, find out that driver dropped it in post office in west of Oxford but I live in village in north Oxford, about two hours far from me. I have booked me exam on Monday and I don’t know what to do?”
