“Absolutely no point giving the estimated delivery time if they only deliver 3 hours later than communicated and leave no attempted delivery card or no directions.
There are other couriers who always deliver on the dot, sadly some retailers have decided to use the services of Parcelforce which simply mean I will need to stop purchasing from these retailers not to go through a nightmare of an experience.”
“98 yr old birthday surprise delivered to totally different postcode and signed by a total stranger!
Parcelforce say they closed my complaint as the package was delivered????? They won’t deal at all or accept responsibility although they admit delivery to wrong postcode wrong person !!!! This is appalling!!!!!”
“Absolute trash, sent a PC to wales, they destroyed it completely and I cannot claim for it because it is an All in One PC that has a monitor built in.
AVOID AT ALL COSTS.”
“Ridiculously bad courier. Missed Christmas delivery to Canada, claimed to have attempted delivery on the 28th but they did not, we were home all day and CCTV shows nobody arriving nor was any card left! Cannot get anyone on the phone and online tracking shows my expensive parcel has already been sent back to the UK!! Worst service ever. Should be a fun time trying to get my money back”
“I sent Christmas presents to my family in England from Northern Ireland a week before Christmas , plenty of time to get there in fact was assured it would be there much earlier . It’s now the 28th December and parcel still not delivered , I am furious is an understatement and will never use them again”
“The keys to my new apartment were due for delivery on the 24th December. After not receiving them, (or any proactive effort being made to contact me about the situation), I called their customer service.
The gentleman I spoke to was at best uninterested. He explained the keys had been sent by them to the wrong depot and that there was “no way” in which I could get my keys out of “the system” as they were “fully closed” until the 27th.
I asked to if it would be possible to move the delivery earlier on the 27th. He declined.
I offered to pay the difference. He still declined.
I asked if I could speak to a supervisor or manager. He declined.
I asked if he felt this was an acceptable experience. He declined to answer.
When I started explaining that I had furniture on order and why I needed the keys. He disconnected the call.”
“This service is a joke and issues arise only with them! Paid extra for a next day delivery, and received multiple texts of a time slot when the driver is meant to come. He then comes nearly 2hrs early without even bothering waiting for me to get to the door! Left a blank card for collection not even filled in and gone...customer service is completely useless since not able to address any issue while drivers are free to keep upsetting customers. Completely unreliable and surely not worth to spend any money on.”
“Christmas parcel which was sent via Parcelforce on a next-day delivery service has ended up at the other end of the country and will not reach the recipients in time for Christmas. How they managed to mess this up is beyond me. I will not be using Parcelforce EVER again, they are incompetent idiots.”
“This is a zero star review - I actually cant believe they get away with this "service" How come they haven't appeared on watchdog or any other consumer rights programmes. Every be AWARE - so yourself a favour and just use any other company. If you have to WALK your parcel to the recipient you are better off to do that trust me! PARCELFORCE IS A SCAM TAKING PEOPLES MONEY and ZERO comeback. Customer service is non existent as well - AVOID!!!!!!!”
“Can’t fault the service from Parcelforce employees who all tried their best, were helpful, friendly and above all else showed common sense when dealing with a package that, through no fault of theirs, went astray. Parcel left Belfast on 11th Dec on route to south of England. Parcel duly arrived and first attempt at delivery was 13th. My son, who was the recipient of parcel, then contacted Parecelforce to ask for it to be redirected to his local post office. Parcelforce tracking said it was delivered and signed for by a post office employee on 14th. This is when things went wrong and for whatever reason, as it later transpired, the package ended up in Royal Mail system. From 16th to 19th my son went to said post office to collect package. Post office couldn’t find it. We contacted customer services at Parcelforce who were so helpful. Gave my son all the details he needed and even offered to send someone to the post office. Parcelforce must have contacted the post office as the next time my son went there his name was at least recognised. Anyway, on 20th when panic was setting in, we returned to pareclforce tracking to see that parcel had arrived back in Belfast at 8pm on 19th. I then, on the advice of a post office counters worker, contacted customer services at the Belfast depot. Again, professional employee listen to my query, asked me to wait while she double checked something, and when she came back she was able to tell me that parcel had got in to royal mail system and had been returned to them but not to panic and the package was already on its way back to the post Office requested by my son and should be there by 23rd Dec. To all our surprise, and immense relief, package was delivered to my son at 10am on 21st. The delivery driver had used common sense and thought that he’d try the address before taking it to the post office.”
“Zero stars for Parcelforce. I am shocked and sickened by this disgusting service in this day and age of technology. I’ve been in limbo all week. My parcel arrived from USA in good time, I was tracking its progress & yet it was held at the East London depo for over 2wks! I had to phone them myself to pay customs charge. If I didn’t look for my parcel I wouldn’t have any idea that it was sitting at the depo. After paying the customs fee I was told my parcel would be out next day for delivery, took time off work, no delivery! Tracking said attempted delivery made but that was a lie as I was here all day and no card was left, I spent ages waiting on phone to speak to someone again and was told it never left the depo. Arranged another delivery, took more time off work, again no delivery! Phone again waiting almost an hour on phone to speak to someone arranged another delivery. Still no joy. Tracking said there was a problem with address, I don’t know how this could be since they asked me to confirm my address every time I phoned. More lies! I managed to get through to someone again and they said it would be out for delivery Friday, took more time off, still no delivery. Phoned again and was told it came back to depo and that I’d have a Saturday delivery for sure. The girl I spoke to said she personally put it on the van. Waiting all morning, tracking said I should get delivery between 11-12 noon. It is now 12.55pm. No delivery. I called back before 12.30pm, waiting ages to speak to someone and I’ve just been cut off with a message saying the depo is now closed! I have no idea where my parcel is nor why they can’t make a simple delivery within london after it traveled all the way from USA. Avoid this company like the plaque, i will never order from anyone using Parcelforce again!”
“LIARS. LIARS. LIARS. If I could give Parcelforce, London Central Depot, 24-58 Royal College Street, Camden London Central NW1 0QA 0 stars I would. They are despicable. I am so cross. Paid near £60 for 48 hour delivery on a collection. 9 times they have said they went to pick it up. LIES. The firm has CCTV and they haven't gone once. This was booked 11 days ago. It is a present for my son. Now he won't have his present on Christmas day. DISGUSTED how Parcelforce employees can get away with this. I have done live chats and phone calls over the last 4 days to get this resolved, and they assured me it would be picked up the next day. One of the phone calls contacted the driver who said it had been picked up 5 mins ago but he forgot his scanner which was why it didn't show up on the internet tracking. I made her hold and rang the firm who informed me, no, the collection item was still there and no one has collected it yet. LIARS. NO, NOT A CHANCE of them doing their job what they are getting paid for. AVOID AVOID AVOID. SCAMMERS.”
“LIARS. LIARS. LIARS. If I could give Parcelforce, London Central Depot, 24-58 Royal College Street, Camden London Central NW1 0QA 0 stars I would. They are despicable. I am so cross. Paid near £60 for 48 hour delivery on a collection. 9 times they have said they went to pick it up. LIES. The firm has CCTV and they haven't gone once. This was booked 11 days ago. It is a present for my son. Now he won't have his present on Christmas day. DISGUSTED how Parcelforce employees can get away with this. I have done live chats and phone calls over the last 4 days to get this resolved, and they assured me it would be picked up the next day. One of the phone calls contacted the driver who said it had been picked up 5 mins ago but he forgot his scanner which was why it didn't show up on the internet tracking. I made her hold and rang the firm who informed me, no, the collection item was still there and no one has collected it yet. LIARS. NO, NOT A CHANCE of them doing their job what they are getting paid for. AVOID AVOID AVOID. SCAMMERS. I still don't have delivery and don't know when I am getting delivery.”
“My experience mirrors many of the other reviews. A parcel sent from Japan arrived in the UK two days later, only to be lost in my local parcelforce depot. Despite daily contact for the last week, the parcel remains missing. Yesterday I was assured that the parcel had been located and would be delivered today. When the tracking status wasn’t updated, I contacted the depot, only to find that this was a lie and the parcel was still missing. This has ruined Christmas for me. Their only suggestion was to contact the sender so that they could make a claim - this doesn’t help me! Parcelforce are by far the worst delivery company in the UK - avoid using them if at all possible. If I could score them a zero I would.”
“Yet another next day delivery not made I cant understand how parcel force are still in business appalling service again from the Newport depot. This is not a problem limited to the Christmas period its a year round problem. On this occasion ordered a Christmas Garland dispatched within hours of ordering for next day delivery - seller provided good service Parcel Force failed!”
“Mine sent from a friend in the USA may be lost now, bloody annoyed to say the least. Landed in the UK on the 12th Dec, so where the hell is it? Again full of Christmas stuff.”
“Seems your driver lie about making attempted deliveries and don’t leave any calling cards giving information about your parcel and how to follow up.I won’t be using any supplier that uses you in the future.Robert Dyas have therefore lost a customer based on the poor performance of your company.”
