“Phone calls 9pm previous day followed by call at 7.25am on delivery day giving time slot of 8.22am to 9.22am .....now 10.30 and no delivery . Will disregard any supplier using Parcel force in the future.”
“I left a note on the front door for parceforce to leave parcel in porch
This was ignored and had to have it deliverd to post office 3 days later for a cost , I will avoid senders who use parcelforce now”
“Parcel number IN6378538 was delivered while I was out, as I have a Ring doorbell I was able to talk to the driver and explained that I would be unable to collect the parcel from a post office as I was Sheilded and ask him to deliver it to my next door neighbour he said ok but did not go to my neighbor and proceeded. I phoned parcel force customer service who said they had contacted the driver and the parcel woulf be delivered the next day. The parcel was however taken to the post office for pickup which I can not do. This driver was extremely inconsiderate and obviously would not put himself out for anyone.”
“Absolutely disgusting. A custom built one off guitar body completely trashed by this incompetent lot. Well wrapped and taped in layers and layers of bubble wrap, and securely boxed and labeled FRAGILE. This damage is a result of pure negligence and a total disregard for the package contents.”
“Absolutely disgusting and a total disregard for the contents inside which is now completely destroyed. this item was completely wrapped in 4 layers of bubble wrap and securely boxed, heavily taped, and LABELED FRAGILE. I covered the item for a fraction of its worth believing it to be safe and you can clearly see by the pictures that they went at it with a pick axe.”
“I paid for 24 hour express delivery and here we are 4 days later and no parcel or any information about where it is, I have contacted them twice but not had an answer. No sorry it’s delayed or anything. Why advertise a service and accept payment if you can’t deliver other companies manage fine.”
“In the past, they falsely stated no one was home when they actually didn't come, I was home all day.
This review is because the last delivery I got with them, the item has never been delivered. Juts lost. The signature as proof of delivery is just three separate letters, like a code, is not a name, and no one knows where my parcel is. Gone!!”
“Missed delivery 2 consecutive days childcare issue, adviced parcelforce to leave in a safe place or post office . Bird brain delivery driver returned to Middlesbrough ,i live in ripon . Parts required urgent so had a 2 hour drive to pick up parcel . Not a happy man”
“If I cc ould give zero I would. Driver left a card saying my parcel would be at the post office to collect the next day. It then took 5days to reach my local post office from the back of the van. When I asked customer service for an explanation I just get it is company policy to take parcels to local post offices or back to depot. Still doesn't explain why this took 5 days. Good luck with this clowns.”
“Terrible service. They informed us delivery was scheduled, x3 consecutive days, with timings . It arrived on the third one, late. No contact with us. I managed to track parcel but no reason stated. The driver dropped the box over the gate ( the content was fragile) , the lid has come off the box and he denied dropping it, I saw him do it. No apology. Contacted customer services and they suggested it is upto the driver to deliver, they don’t control his whereabouts, the timings sent are automated, very unhelpful and not courteous. I would suggest delivery companies never to use them . Awful experience”
“I sent a parcel via parcelforce next day guaranteed am delivery parcel was collected from the post office where I paid £17. Parcel went from the post office to the hub At the hub the parcel was missorted and sent to the wrong depot. The parcel was then returned back to the post office from where I sent it, then back to the hub and sent to the correct depot. Avoid this delivery company at all costs, they are absolutely inept and totally and utterly unreliable.”
“Well its now 2days past my delivery date, iv had no communication no update nothing, status on tracking page has stayed the same since the parcel was picked up "collected"....”
“They delivered my parcel to another address in my town by getting Close and Road mixed up. The people at that address denied receiving it and they told me the case was closed even though the driver admitted the mistake. I ended up £130 out of pocket. To make mit worse the depot is in the same town 5 mins away. Disgusting avoid if possible.”
“This company is unacceptable. They leave the parcel at the door without knocking. The first parcel was stolen and luckily the company took responsibility and forwarded the order to me but the second time the same thing happened. They left the package at the door without knocking.”
“A completely incompetent company, when every other company can manage it why can't they, even pre Covid-19. They deliver at the wrong address and then leave cards without even knocking the door. Waited all day and no item arrived, called customer service and the woman hung up the phone, wonder if I will ever get my items.
Avoid at all cost”
“was suppose to have a monitor delivered yesterday as I am ment to be working from home as Monday, was then told it was being delivered today, still heard nothing, parcel is sitting in their depot as they cant be bothered delivering it! Dpd and Yodel have no problems parcel force so whats your excuse?”
“Absolutely useless, can’t find the adress and never contact you. I had 2 parcels with them one from another country came quicker than the one from Uk . 10 days and when I tracked the sended it back to depot twice and back to sender , funny is both of the parcels were in same depot 🤦🏽♀️ ridiculous !!”
“This is the second occasion that I was due to receive a parcel by a specific date and the second time it hasn’t arrived. Why is it that other carriers can keep to their delivery schedule yet Parcelforce can’t seem to. Wouldn’t use if I had a choice”
