“THEY ARE STEALING PARCELS. My big parcel was not delivered in today, but in the tracking page I can see that my parcel was given for somebody who's named J GORE. Nobody with this name living in my house. I was waitting for delivery all day and nobody come and knock in my doors, nobody even was in my front garden. I was calling to customer service TWICE and they told me they will call me back after they talk with driver. Nobody called me back. After 1 hour I was calling again and I heard the same thing. I was calling in Liverpool depot, they told me the same thing, I have to wait. Until now, no one even try to call me and let me know about my stolen parcel. It was very important parcel for me from my family. The box was not small and couldn't lost. Can anyone answer where is my parcel?? Are your company stealing from clients whos paying for you? I will call again, and again in your company. I will call in other institutions until i'll get my parcel from your company.”
“Absolutely disgusted at the service from Parcelforce. Pacakge containing jewellery was delivered, as was the jewellery box, but the items had been taken from inside. Parcelforce will accept no responsibility for this, even though they have stated the item was in the parcel upon it's arrival at their depot.
What kind of company turns a blind eye to their employees stealing from customers?”
“Atrocious service.
If you could work out how to create the worst service possible you still wouldn't be close to as bad as Parcel force. If you want it delivered to your local post office they charge £1 if you want a delivery at the weekend they charge an extra £12. If you want to change the address they charge £5.50 by the way these costs are all cumulative. So want it to a different address on a Saturday it's £17.50.
We have had to deal with this failure of a company twice now both disastrous. So if you are a seller thinking of using these fools be clear we will not buy from you.”
“It's hard to imagine the accident that must have happened to cause such catastrophic damage to my parcel. Both guitar and hard case, tough enough to withstand my weight, arrived late at their destination, completely destroyed! Parcelforce do not provide cover for musical instruments over the value of £100 but were happy to sell me the additional cover when I booked online despite the fact that I had stated what was in the package in the appropriate field.
So much for the service, how about customer care? When you book online you can't make your complaint over the telephone but instead have to tap out your frustrations on your keyboard to Live Chat. It was after a couple of attempts at this that I had the strong suspicion that I was being assessed by a chatbot before being connected to someone in the Claims department.
Having uploaded all the requested files proving value, showing the packaging used and the damage, I still had to argue and argue hard, to convince Claims that I was at least entitled to the minimum £100 for the destruction of my guitar.
I would advise, avoid at all costs!”
“If I could give 0 I probably would. Sent a redelivery to the wrong address, never contacted me when this was fixed and acted as though it never happened and that my concern / confusion was unwarranted. AVOID”
“Remain the worst courier even after all these years. No text updates. No real time tracking. And farcical handling.
Door buzzer goes off for two milliseconds. By time I get to the door, PF have vanished. No card left. Arrange re-delivery to my home on 18th Jan. Redelivery in theory needed that card. Try entering the 'REDxxxxxxx' redelivery confirmation number in tracking; doesn't recognise it. Enter the original number. See that they claim to have tried to redelivery on the 16th. I requested the 18th! They then take my parcel to the local PO for pickup which a) requires the further non-existent card b) costs me £ AND of course, no notification they dumped the parcel at the PO. Abysmal. Avoid at all costs.”
“Absolutely disgusted!! Sent a really expensive package to my Father, in plenty of time to be there way before Christmas.
They broke my parcel. I saw this in tracking and they just sent it directly back to the post office I used.. not advising me on this either, just sent it back and I took the initiative to check and see.
The website is appauling. They lady on the phone advised she was unable to help me and to do it online, despite me telling her I am having trouble doing it online.
I constantly have to chase my claim for my money back and it has been way over a month. I still have not received any compensation.
Not only did they not deliver their service, as my item never even reached their destination, they broke my package. The state I received my package in, is absolutely outrageous!!
They have lost paper work I have sent in and claiming I never sent it. My items were worth well over £100 and they can only offer me £50, this does not even cover the cost for the items, which they broke, let alone the sending fees.
My Father ended up with nothing for Christmas from myself and is a poorly man. There were also documents inside which have been completely destroyed. Any compensation for that? Nothing.
The customer service is appauling and I am so disgusted with the service, if you can call it that, that I have received!!! I still have no resolution from this company, when I do, the emails are illiterate with incorrect spelling. Lazy writing with no willing to listen.
Do not use this service!!!! Use DPD instead.”
“Falsely claimed that they had attempted multiple deliveries before finally claiming that they had succesfully delivered the parcel - provinding a falsified signature as ”proof”.
Will avoid them and any business/operative that uses them as courier service.
Literally the worst service I have ever had the misfortune of having to deal with.”
“Parcel arrived on time with good tracking info. Think most people will only write a review if they have a problem and not leave a good review if everything goes to plan..
Reviews can be misleading!”
“I would give them Nil stars if possible... I had a parcel collected before Christmas 3 hampers for a client... Fragile written all over the box... I even said to the man collecting it was fragile.....I paid extra for the insurance... the value of the parcel was £200......The client refused the parcel because it was completely smashed.... They are now refusing our Claim... saying it wasn't packaged properly....Obviously nothing could withstand been thrown about in the back of their van......I will never send anything with them again.... Absolutely disgusted”
“I would probably give 0 starts if possible. I never had any problems with delivery except this company. 2 years ago it took me 2 months! To get on hold Christmas gift for my husband. Now I've got email that it was attempting to delivery of my parcel to my workplace where was no card left in the door. I've phone company and arrange post delivery in my local post office. Have beef there twice. No sign of my package. Call them again. This time I was told that on my package are writen two different addresses. No, it's one address! And lovely lady on the phone rearrange delivery to my workplace with info to leave it on the post office if unable to deliver. So today after again I've waste 30 minutes in the que on post office to find out is nothing for me there. I've called 3rd time today to be told that no one in depot done anything about messagees which telephone helpline left. So my package is still in depot which o they probably expect me to collect as obviously that it's look like when you pay for delivery. It's soon gonna be month as I'm still don't have my work clothes which I payed for and delivery long time ago. Strongly not recommended!”
“Apparently they attempted delivery twice before, never once leaving a card to say they had attempted delivery. Someone was home most days, so I suspect they didn't even bother to ring the doorbell.
I arranged re-delivery for today, waited at home all day and nobody turned up! Checked the online parcel tracking and again it says they attempted delivery today - they did NOT! I was home all day and again, no card left behind!
On a separate occasion they delivered my item to another address, and another time, I received someone else's parcel which they have STILL not picked up despite repeated requests! All these issues have taken place in the last 3 weeks.”
“I can't believe they are still in business. I stopped using them in my own business long time ago but unfortunately other businesses are still using them and I have to deal with them because of that. They don't bother to redeliver even if you order a redelivery. They insist that I should go to my 'local' post office which is situated quite far and is closed in the evenings and weekends. But I wouldn't be able to pick my heavy parcels anyway. I asked them to redeliver, they promised but by some reason decided not to bother and sent my parcel back to the sender. I urge all the businesses to stop using them, this service is a disgrace. There are many much better alternatives!”
“used this company many times! NEVER AGAIN!
Despached goods worth £300 THEY LOST IT (STOLE) and paid me £50 compensation.
THEY NEW EXACTLY WHAT THEY WERE DOING!
Their own driver confirmed that it was rife!!”
“DISGRACEFUL COMPANY - used the company to send a televisioon and it was completely ruined, looks as if it's been stood on in 3 places and now being told that there's nothing they will do as compensation even though when posting we were informed damage would be insured and "not too worry" DO NOT USE THIS COMPANY”
“My delivery was sent to the post office, however it was under the wrong name so I could not collect it. Customer service were very helpful and nice to immediately offer me a redelivery at no extra cost.”
“Worst courier I have ever dealt with. Ordered a gift for delivery on 7/1 and received an email in the afternoon to say it had been delivered and signed for by me even though I had not. No note had been left through my door and when I rang the depot they said it may be one of the neighbours although they couldn't be sure which one. The driver came back on 8/1 and led me round to the back of one of my neighbours houses and the parcel was outside their back door not in anyone's property. I queried who had signed for it as it's outside and he was quite dismissive which means he must have fraudulently signed it as being delivered to me.”
“Parcel posted 18/12/18 P/F 48 did not arrive till 29/12/18 When tried to put in a claim they said they could not see were it had been held up .When we were tracking it every day it sat at the hub for 3 days then they ask for reference no they know you will not have. Thing is we posted a parcel the same day to Lithuania with UPS it was delivered in 3 days . Even being Christmas that was totally unacceptable this is now2019 not 1919 .”
“Ordered a small item from Switzerland. It took 2 days to get to the UK via another courier. I then received an email from ParcelForce (who cover the last leg) giving the next working day as a delivery date.
According to their tracking it has been sat at their depot in East London ever since.
So far, that's 4 times longer to arrive than it took for it's 560 mile international journey.”
