“Eventually received a parcel after waiting in for three days and being told it would be delivered each day. Had to run down the road to catch the driver after he had passed our house. The driver's English was very poor and he had difficulty reading the address.
Really poor service!
Parcelforce never got back to me after I phoned in my complaint”
“Their depot is approx. 50miles from the my home address -so bad luck if you miss delivery, Will not leave in specified location at house but insists
on sign. Tracking OK but cannot wait in all day 7am to 6pm for a parcel---needs am or pm specified”
“really Bad service will never use or recommend them again. I spoke to someone called Stuart this morning and was i was very surprised to his rudeness with a great attitude as soon as he picked up the phone. I called to change the post code to the parcel I sent that failed delivery because they couldn’t find the post code to match the address in their outdated system I guess. But was no need of such a rudeness.”
“Arrived home yesterday to be in for the expected parcelforce delivery time. Received a text after the time saying the delivery person had been earlier and left a card: There was NO card or evidence of attempted delivery. I had wasted a trip home.
I was informed a second delivery attempt would be made beteween 12pm and 1pm the following day. I have stayed at home to receive the parcel and it is now nearly 4pm and NO DELIVERY!!! I need to be somewhere else and I have waisted my time and could be doing my job, instead of waiting here all day for Parcelforce.
Terrible service!”
“Package sent to me. Sender sent me a screen shot copy of receipt showing the Tracking Number. For a couple of days I've entered the tracking number, and their website is not recognising the tracking number as shown on the receipt. Will I receive the package? Who knows! Not the first time I have had problems with Parcel Force. I would never EVER recommend them to anyone.”
“They are the worst!!! I already lost money twice because of them, first item arrived damaged to my customer second item was sent to Manchester (!!!) my customer is based in North London (!!!) and guess what... it was damaged too! I contacted Parcel Force they just apologized!”
“The worst delivery service at all time. Never call, never care about the customers. The worst support never helped. Once I waited 2 weeks when they finally deliver the parcel. But not to me, to the nearest Post office.”
“I give up, I’ve tried redelivery on their website, no place to leave delivery instructions i.e. 'ok to leave without a signature' or 'leave in a safe place' , so I waited in all day and no parcel. They then delivered when I wasn't there and left another card.
This is the 4th parcel that has been delivered to the post office is in the middle of town, at the back of a library, with no access to parking, always a huge queue and a little old lady has to wind her way through the building to the store to find the parcel and get back again.
It drives me mad and I can’t keep spending literally hours of my time trying to retrieve a parcel. The whole point of on line is that it is easier and will be delivered to my address.
No idea what is happening to the latest parcel now but I don’t want to spend my Saturday morning in a long queue at the post office to find out.
The supplier can have the parcel back and refund - I won't be ordering with suppliers who use Parcel force in future.”
“Once again, no attempted delivery, no card left, and I've had to check online after waiting in all day and it's been taken to the post office. These guys are the most lazy and inefficient drivers of them all! Not happy!”
“Bought something from IKEA and they used Parcelforce to deliver it to me. Never got it. Stayed 3 times at home - each time after a whole day I just get a "delivery attempted" message on my tracking number, with no card left, no one calling my front door or my number. Called a few times to sort it out, people on the phone were nice and recptive but overall had no affect on how the driver's just don't make an effort whatsover.
Horrible.”
“I don't think for a minute you are going to reply to this bad review, but been waiting for a parcel. You saying tried to deliver twice but no driver knocked on my door or left a calling card. 7 days later still no parcel. BAD BAD BAD NOT GOT PARCEL”
“What a awful courier, I paid for 48 hr delivery posted the item to the post office in the morning, they didn’t collect until the next day and despite being late collection didn’t upgrade to 24hr, I have used this company three times now and every time there has been a problem, the last time the driver forgot the label, the time before that my parcel was left in the van so it was late, I won’t be using them again, if this company doesn’t up it’s game it will collapse, it’s a slow process but it will happen, it’s a cutthroat game with lots of options, customers will just wise up.”
“Pathetic service. Assume you work hours that enable you to go to some random Post Office that they choose,to collect the parcel, not taking into consideration that you might not drive,or even know the area you have to get to.
Hoping though that you will pay the redelivery charge instead, so they make more money out of you, even though a delivery charge has already originally been paid whilst placing your order.
Plus the delivery person failed to put a ‘Sorry we missed you card’through the door.
Expecting you to track everything via your phone.
Some people in certain work areas are not allowed their phone in the workplace to track a parcel delivery whilst it’s in progress.
If Parcel Force can’t deliver a parcel try these things first;
1. Leave a card through the door
2. Ask a neighbour first, not assume the customer has the time ,energy & transport to get to a Post Office of your choice.
3. Stop trying to make more money from a person to pay extra for a re-delivery charge,which didn’t need to happen in the first place.
4. Stop making assumptions about what the person you’re delivering to can & can’t do to get their parcel back”
“After an initial debarcle with my initial delivery (card pushed through the door detailing PO parcel would be left at - only it was the incorrect PO written down...so after some major chasing and a promise it would be picked up and redelivered within a 5 day window......but this did not happen) a manager at the Reading depot was absolutely BRILLIANT and made sure package was retrieved today and redelivered direct to me! Hurrah! I cannot rate this chap highly enough - he was efficient, professional, apologetic and GOT IT SORTED! Thank you! You've turned a bad experience of parcelforce into a very positive one!”
“Dropped a parcel off onFriday at Post Office - Parcelforce failed to collect anything from there that day so sat there until Monday. Now Wednesday and it was supposed to be delivered by today-it has not and even worse they can't find it!! Its worth st least £150 and cost a whopping £26.10 to send' now it seems they have lost it!!! Absolutely awful.”
“After tracking my delivery I was given a route, drivers name and a I hour time slot of 1 - 2pm. The delivery didn't arrive in the time stated, by 4pm I was still sat waiting. I rang and was told that the depot would contact me. At 5.30pm with no delivery or contact I called again to be promised a call from the depot, the lady also said that in her opinion it would be delivered today. I waited till 6pm on the off chance but no delivery and no contact.
The next day, today I tracked the parcel and it is in the depot not even out for delivery!!!! Still no promised contact. Do they even care?
I am incensed! I will NEVER use Parcelforce and will certainly ask anyone I purchase from to please NEVER use them either.”
“Disgusted!!
This is the 2nd time I have waited in all day for a delivery. I tracked the parcels, which stated they were out for delivery. by 5.30 pm and no parcel (1st time) tracking said Returned to depot, telephoned for a reason why it was returned, and was told the driver had either run out of time, or had too many parcels on his van!
Yesterday I was in all day - had 2 deliveries from other companies, Not Parcelforce. At 6pm, a message on tracking said Returned to depot. I didnt bother phoning as I was furious. I am now waiting for the parcel to be delivered today, although tracking doesnt state it is out for delivery.
What a shocking company, completely unreliable, and in future when I buy something, I will ask the sellers NOT to use Parcelforce. It is an absolute disgrace.
If the reason delivery wasnt possible due to driver unable to find address(one of their excuses), then what prevents driver from asking someone?”
“Very unhappy with the Parcelforce courier service or shall I say: lack of the courier service.
I've ordered an express next day delivery on Saturday, but my parcel has never been picked up. Despite the collection window 11-16.00pm, a courier showed up at 10.00am and never came back.
I re-scheduled the pick-up for a different day just to get an email 24hrs later than they're unable to collect my parcel as I paid for the express delivery on Saturday, but the day after re-scheduled pickup is not Saturday...duh?
Looks like the worry more about the bureaucracy than an actual service.
Just requested a refund, will see how long will that take.
Special thanks to Bart, Luis, Antonio, Helena - nice and polite customer service, useless, however, if not delivering the parcels.”
