“Delivery rescheduled 3 times. They say they attempted to deliver which is not true as we were at home every time. They didn’t left any letter or note and have sent the delivery back to the sender 2 times. Horrible service. Very difficult to contact.”
“Our parcel arrived at the local depot for delivery on the 9 April. It went out for delivery in the 10 April . Finally delivered on the 10 May! Shocking service and yes we paid extra postage for express delivery. What a joke!”
“I took special time off work to pick up an important parcel, the parcel never arrived. Despite this, they tell me that the parcel was delivered but they have no pictures of the delivery. Never again.”
“The parcel never arrived, they say it is delivered, but it is not and the post does not take any responsailities
The parcel never arrived and the post is not taking any action nor responsibility. A parcel was sent to us from the USA (USPS or United States Postal Service), but it did not arrive to our address, they did not inform us when they have apparently delivered it to an unexisting person Mr. Arthur, there was only a picture of a shop. We complained and their only answer was that it was delivered to a neighbor. They do not take any responsibilities nor any action if you do not receive the parcels. An extremely bad and unreliable post. DO NOT USE THEIR SERVICES IN ENGLAND IF YOU WANT YOUR PERCELS DELIVERED.”
“Had two parcels due to be delivered yesterday, coming from the same supplier. However Parcelforce only delivered one, and said they had address issues for the second one. How is that possible? So they can get to my address for one parcel but not the other? We have no end of trouble with Parcelforce, their tracking is never accurate, they only deliver half of an order and simply say “oops” whenever you question them. I’ve asked my supplier if they could ship with someone else in the future because Parcelforce are unreliable.”
“DO NOT use this company. Not impressed with them at all. I paid extra insurance for some books, they turned up broken so I applied for compensation however they decided that books r collectables ??? Bizarre as it's my opinion books are used to read and for education!. Terrible company....they didn't listen to anything I said and refused to pay. So I'm guessing they falsely sold me insurance .....terrible company”
“Paid for a parcel collection (large and heavy) and requested the van driver bring mailing labels. He didn't. I had a chat session with Parcelforce to express my unhappiness and the agent I spoke to confirmed he'd re-arranged the collection a few days later. I waited in for the collection until just before 5pm but no-one came. As the parcel had to be posted that day I had the time, effort and expense to take it to a post office. I complained to Parcelforce and requested compensation for their failure to provide the service I'd paid for and for my inconvenience. I had to chase for a response. No, they don't offer redress. I'll avoid Parcelfarce in the future - useless.”
“Sent some crucial medicine to my son and was told would get delivered the next day but they've taken (Shanon) it to the post office. He's at work and the post office closes at 5 pm.
Customer service is in a shambles and will re-deliver in the next 3 to 5 working days, by that time the epi-pen and other medicine have gone off.
Avoid Parcelforce at all costs.”
“Sent two small parcels to Spain, both containing a house key, urgently needed. Both sent by Global priority, total cost over £60. One awaiting delivery, 4 days after promised delivery date. The other has currently spent 5 days in the UK being “prepared for export”. In both cases the paperwork (thanks Brexit) was prepared by Post Office staff. A useless and expensive service.”
“Got a message from Parcelforce last Friday saying they had tried to deliver my parcel and no one was in. They hadn’t. Partner and I were in all day and have a loud door bell. No delivery no card. Got another on Monday saying it was out for redelivery, then the 'failed to deliver' message appeared on the tracker. In all day, including the time they say they tried to deliver. A complete fabrication. No one called, no card left! Went to the depot, some distance away, first thing Tuesday to complain. Lo and behold the parcel was there, not out for redelivery. Think the system is designed to get you to collect from the depot or pay the surcharge for delivery to a local post office! They have no interest in you as a customer only your money.”
“Parcelforce 48 hr delivery.
11 days later, not delivered.
Tracking website tells in very concise detail where your parcel might be, then when it is 'out for delivery', and, when it achieves 'attempted delivery' - Nb. this doesn't mean that your parcel was taken to the delivery address. It then returns to 'the depot'. All of these delivery related events appear to happen in the same location 'the depot'.
In my experience, it wasn't presented once (and there was no 'missed delivery ticket') at the delivery address, and then, it inevitably goes back to 'the depot'. Or, did it even leave? Who knows.
A re-visit to tracking website will reveal that you hadn't been in when they didn't come to your door.
If your parcel isn't 'delivered' twice on the tracking website, this is when you have to arrange 'redelivery', or more accurately, 'delivery'.
There is one arrow left in your quill - delivery to your local post office, which I can recommend, as they cannot be accused of 'not being in'.
A courtesy call after requesting option for delivery to local Post Office (further paid service) - 'parcel is too big' for that.
WTF!”
“No knock on the door. Heard the letterbox so ran to the door. The delivery driver had posted the card through saying no one was home. Ran out of the house to his van, he saw me and drove off. I ran after him as urgently needed the parcel and he just kept driving. Obviously wanted an early finish on a Friday and couldn’t be bothered to do his job.”
“Instead of sending any letters with them, simply throw £30 in a bin along with your documents. Then put a phone to your ear and listen to classical music for an hour with a recording of an upbeat woman telling you the are 'busier than usual'.
This is the parcelforce experience.”
“Shame I cant give zero stars.
Paid extra for next day delivery for urgently needed farm parts: nothing came; tracking said unable to locate address.
Well, every other delivery firm finds us no problem.
Even EVRI is good.
Yet they claim they will attempt delivery again today: bit pointless if they couldn’t locate us yesterday.
Absolutely terrible.”
“Well I will be sending a long email to the sender not to use parcel force again...I am at home and waiting and I get nothing but a text saying delivery attempted...what a lie...no one ever came...also no mean of contacting any one...people use your combined forces against such bluntly deceptive services...they people are because of us and we people should not tolerate this kind of service prevail.”
“The worst courier company ever. If you care about your parcels and quality of service don't use it. My urgent and important letter is stuck with them last almost 4weeks now. And nobody is able to help me and give me any information when it will be finally sent!!!! Yes it is not even send! Ridiculous because they write amazing things on their website about quality of service and how good they are but it is one huge liar unfortunately. I am very disappointed and it costs me huge amount of stress using this company. If I only knew I would never ever send my parcel with their "help"”
“I wish I could leave 0 stars. How is this awful company in business? First delivery not honoured. A check on the tracking site said delivery had been attempted twice. Lies. Not only was I waiting in, but there was someone working on the driveway all day. Next check indicated a further "attempted delivery " the following day. More lies, again neither myself or the person working on the driveway saw a van all day. No forms were left in any of these claimed attempts so rescheduling was not possible. All attempt to communicate are dealt with by a BOT which repeats the story of failed delivery attempts. Having found a phone number I waited 25 mins for someone to answer, who repeated, presumably from the printed sheet in front of him, that there had been attempts to deliver. When I pointed out how unlikely it was that 3 that three consecutive drivers had failed even to leave the required form, the poor man kept apologising, clearly having no means to deal with the issue. This is not mere incompetence, it's blatant fraud, and a glance at accompanying reviews should alert the regulator.”
