“Horrible and disgusting service in London. Claims attempted delivery when clearly has not because flatmates were actually working from home, the app claims attempted delivery card left with instructions but no card anywhere. Today again it claimed attempted delivery. What a horrible joke of a company.”
“The tracking # says it’s been delivered and signed for Haven’t received the parcel plus the signature is fake or Frauderlant as No one was in at the time. Parcel Force Customer service very unhelpful and don’t care as they advised me to contact Seller Would Highly Recommend Not to use Parcelforce!”
“Really poor service. After 3 days, still waiting for my Express delivery item. They tried to deliver my parcel today, but could not find my address: a complete lie, as I live on the main road and the house is quite easy to find.”
“£65 for a global priority service to USA should be 3-4 days. Important birthday gift. Tracking non existent just says exported. 10 days so far, reading other reviews i’m expecting it never to arrive.
Disgusting service. I have been carefully collecting the gifts for months and posted in plenty of time.”
“Utterly useless. My heart always sinks when I see that Parcelforce will be delivering. Surprise surprise a we couldn't deliver your parcel text arrived. I can pay 12 quid to get it tomorrow, pay 6 quid to get it sent somewhere else or drive the 40 minutes to their depot to collect it. Cheers then.
Every other courier can manage to get their packages delivered first time. Why can't Parcelforce??
In future I shan't buy from places that use them as its more trouble than it is worth to use them.”
“By far the worst U.K. Courier Service.
Multiple ‘attempted delivery’s’ even though people have been home to answer the door, additionally no card was left indicating that they never bothered to turn up.
Customer Services is also sub-par. The response I received was that I’m not the only customer that had failed delivery on the day? Still trying to figure out how that helps my situation.
Previous to this the parcel was loaded into a van that never managed to leave the depot. Third delivery attempt is still due to be made.
Complaints process appears to be only good at sweeping all complaints to one side, and then never provide a response or apology.
TLDR: Parcel Force removes all convenience from sending or receiving Parcels. Appalling customer service and consistently fails to deliver in multiple aspects.”
“ParcelForce Global Express service sounded efficient and fast. I was able to track the parcel. It was expensive ,almost £50, but the contents were important.
The sending it via post office was easy and efficient.
Everything seemed to be going correctly until I noticed that the parcel which was set for international delivery suddenly seemed to be back to my locality on the day it was due to be delivered . I called Customer Service who said they cannot do anything to help. I was told there was an error in Parcel Force’s part.They cannot resend it. They could not help with the claim (which has taken 4 weeks to get an actual result) I could actually recommend to Parcel Force management that a voice message to state the process would suffice- Customer Service cannot do anything and you must claim online .
Also there was never an apology. Not at any point whatsoever .
I would also like to point out that the online claim service is antiquated and inadequate . Not at all user friendly.
So Parcel Force managed to ruin my mother’s birthday…and considering it is at a time of pandemic it is even more significant as I cannot go and visit her.
I would have not given even one star but this option was not available.
I have no option to a poorer service but should I have to come across it , I will most certainly pass this information on.”
“Same old story with parcel force. No attempt to deliver, no card left. Apparently they came by when I was stood outside my house waiting for them. Shoddy business tactics from a shoddy company. Hopefully a new courier will rise up and put parcel force out of business”
“Parcel force is unreliable and uncooperative, they did not attempt to call us, as requested, to gain access. The tracking did not update, so we were unable to see where the van was. Waited in all morning, only to be told that he had tried to deliver but no one was there. Absolute rubbish. There’s only one courier firm that has consistently been reliable, helpful and with up to the minute tracking, plus text updates when we are the next deliver and that is DPD.”
“On the 11th of May 2021 arrange a collection date. They came and they did not ring the doorbell, they left the note saying rearrange your delivery. I called the same day customer service and they said to me they will come to collect it tomorrow but they did not!! It has been a week now, they are still not here!! I have called customer support more than 3 times!! I still have no clue what is happening!! I feel like I am being scammed!! I spent like £ 90.00!!”
“Absolute rubbish as a delivery service. They never ever deliver on the day expected. They say it is on the van and out for delivery from Edinburgh but you know immediately that that means it will not be delivered today and if you are lucky maybe in a couple of days time. Shocking service. I have never received the parcel on the day they say it is our for delivery.”
“worst delivery service ever. Tried delivery twice, but as we were in both times I can only assume they didn't ring the doorbell. The missed delivery notes left contain no tracking number. They suggest we pick up from a depot - no address for depot, but having looked it up it is a 40 minute drive away. If we arrange redelivery over the weekend they charge £12!!! And obviously even if they redeliver I have no idea whether they will ring the doorbell. They can allow pick up at a post office sorting office - less than 5 mins away - but I have to pay £1 for that. And I have no idea who or what the parcel contains. The service couldn't be worse”
“Is the worst service that I paid for.
I Paid 50Pounds to send a letter to Portugal from London, they said that it would take 2,3 working days.
I called daily and nobody told me what was happening
It took 6days.
Don't use this service.”
“Firstly delivery .. you guys sending out sms ...then no delivery ... your tracking systems a shame .. my parcel was to be delivered on a friday .. then the monday ... sms supported that with time slot tracking system however did not it was at depot on van out for delivery at depot on van!... ....it finally arrived on a wednesday today infact completely battered .. had fragile stickers all over it too.
..and im still waiting on response via email from yourselves from monday ....yes yes yes we know it coronavirus ...if you cant cope with the unpresedented times we are in ... re group and think it through...shocking service ..!!”
“Scum of the earth, avoid these ignorants at all cost
Before you buy anything online check their delivering partner and if is parcel Farce then run away with 100miles/h
I have been waiting for a parcel for a week to be told that my item has been returned to the depot because of an insufficient address.
Chase them many times on the phone they couldn't give a flying toss about us.
Decided to go to the depot and somehow managed to pick up the item
Lost time, wasted my energy for a bunch of useless, inconsiderate stupid arrogant idiots!!!!
Never again”
“Sent out my parcel since March and as at today 11may recipient have not recieved anything. You cant reach parcelforce on phone, they keep making promises and yet nothing. We have asked them to return to sender and they have told us to wait for another 3weeks.
My advice, dont ever consider using parcelforce for international delivery or any delivery at all. They are slow, liars and not reliable. They will leave you regretting ever contacting them.”
“They did not deliver my parcel on the day it was supposed to be delivered and claimed that nobody was there to receive it which is a lie because I was waiting outside my home the whole time so if someone was trying to deliver my package I’d have seen them.”
“They did not attempt to deliver my parcel and did not leave a card to say that they had attempted delivery. Liars. I have no transport and will have to walk to and from my local depot which is miles a way and highly inconvenient.”
“It is their business model to fail delivery with the excuse of "insufficient address" for you to book a re-delivery slot which is charged. Never had an issue with any deliveries made by DHL, Hermes or DPD. I think their drivers just look up your address and if it is convenient for them to deliver it they will, otherwise they just bring it back to the depot.”
