“Dont believe a word they say IF you ever get round to speak to them. Despite supplying enormously detailed information on how to find the house which is next to the only shop (!) on the High Street they still failed to bother to find it. Eventually after 3 days and a driver who refused to return I followed him back to their depot and took it myself to the right destination. They don’t care. They can’t be trusted. They should be taken over and they should read this long list of complaints and just wonder ‘Why are we in business?. They don’t deserve to be.PATHETIC.”
“10 minutes of rain during a very sunny day. Parcel returned to depot due to adverse weather conditions!! Tracking not updated after 2 days so unsure when to book another day off work to wait in for parcel!
Will inform the company i buy from of the poor service from their choice of courier and hopefully (if enough complaints recieved from their customers) they will think about using a more reliable service.”
“Wish you could give half star cos 1 is to many they say they have tried to deliver my parcel which I can prove is a down right lie when you try to ring they have forgot how to answer phone after been on hold for 35 an 40 min only to be cut off is disgusting”
“The should change their name to ParcelFarce. I paid customs charges and arranged delivery for today. Took the day off to accept delivery. Surprise, surprise... tracking says customs charge not paid and parcel still at depot. ParcelFarce are useless.”
“Useless!!!!! Slow, incorrect tracking, no customer service, are they governmental? Because its the only conceivable excuse I can give them, I wish they would go bust!”
“When Parcel Force mess up, which they do pretty much 100% of the time and you need to contact them good luck. You end up in a recorded message hell, a maze from which there is no escape and the elusive goal of speaking to an actual human is virtually impossible. Instead you get an endless series of dead ends where an incredibly condescending recorded voice talks incredibly S-L-O-W-L-Y as if you are a tiny child. It's a truly unpleasant and infuriating experience.
As for delivering parcels, they're nearly always multiple days late and promised delivery days are missed. They're truly the worst delivery company in the UK and I would suggest you avoid them at all costs.”
“Terrible customer service.
first time my battery failed I was on so long and still never got a customer advisor.
second time I waited over 40 minutes
But the lady I spoke to was knowledgeable and very pleasant”
“I would give them no stars if I could. I sent a well packaged item using them. It was clearly marked FRAGILE GLASS HANDLE WITH CARE, which was ignored as the item was damaged when the went to deliver the item.
Trying to get through to them to complain is pathetic, no customer service, and try to pass the buck when it comes to paying compensation.
Never use them they are useless, and a waste of time.”
“Would give -0* if that was possible. Paid for expedited delivery choosing the 1 day global express, UK to USA, paid a premium and the parcel is no where to be seen over a week later! Terrible tracking system, can't reach any customer help. Wish I would have checked all of the 1* reviews on Trust Pilot before using Parcel Forces terrible and expensive service! #avoid”
“Paid £50 for GUARANTEED 1 day (2 max) delivery to Spain.
I'm about to return to UK and urgent parcel still not arrived. 7 days later!!!
Phoning @parcelforce over 2h and no response. I need this item urgently.
Where is my parcel EE682826255GB?
I'm sure I will be told it was Brexit or Covid, but surely they knew about them when they told my wife the item would reach me in 1 or 2 days.
I'm tired of companies using Brexit and Covid as an excuse for awful customer service.
This is not ParcelForce, it is ParcelWeak, and it charges a premium price”
“Worst service I have ever had in my life.. Impossible to speak to anyone and if you do finally get through your on hold and then tell you as many lies as possible to get you off the phone!! Still awaiting a next day delivery 5 days on they state they have tried but can't find address. We have deliveries from them and other providers regularly and have never had any issues. We don't live on the moon!! Don't use parcelforce use a more trusted company.”
“20/7/21 Still waiting for small package posted 13/7/21. Tracking is useless showing package going out from depot everyday then going back again. V difficult to speak to human and then unhelpful. Now tracking say incomplete address, yet all other courier companies deliver without issue. Not the first time. I avoid using Parcel Force if ever I can. Management need to get a grip of the company and sort it out……completely incompetent.”
“If I could give zero stars I would do so. Wasted a whole afternoon waiting for delivery. Had been given a specified time but allowing for traffic I gave them leeway. Has been delivered this morning, so I suppose that's something. The excuse by the delivery driver. HE RAN OUT OF TIME. What about the time I was inconvenienced.
Customer service is appalling, App is worse then useless.
Only plus is that when I eventually managed to speak to a lady in Belfast not Edinburgh as the depot I needed she managed after emailing Edinburgh to give me an update. At least one member of staff was helpful and apologised even if it was not her fault.”
“If I could give this company no stars, I would do it. I purchased an online International Priority service with a collection. They said they will collect between 9-5, never came. When I contact customers services, they told me the driver came but found nobody, which was a lie. I was waiting for them all day and never left the house. They provide no solution and the parcel was not collected on the day agreed. Customer services told me to call the depot, but I was on hold for hours and nobody replied. They also said the depot will call me back, that never happened either. Lie after lie after lie. The collection was pushed to the next day, although I paid over £70 for a priority service. I still do not know if they will come to collect the parcel, because I have to wait again between 10-5. Awful company!”
“In the last 15 years I have lived at my address only once have I had something go wrong once before and it was stolen. However this week, not one but two separate drivers have claimed not to be able to find my address. My camera showed that they didn't even get out of the van to look. I live in a flat above a shop, and there is only one ally way, and only 2 flats, both labelled with big metal numbers.
They say "Call us to give more information", but NONE of the phone menues actually put you through to a person. They say on their site "Call us" for so many things, but try it. Call them, and you won't get through to anyone or even get an option to leave a message.
On the second time, I got on my mobility scooter, and searched the town, and I managed to find the driver, and he just said "I don't know the area". Like you only have one job, to find an address, and give the person a parcel, but actually getting out of a van is too much effort.
From here on out, any time I buy anything online I will be messaging first and requesting any other service than parcel force. WOW. A company that thought "How do we stop getting complaints"? "Oh I know, lets just remove the ability to communicate with us".
Save yourself the bother. Use any other company.”
“Absolute worst service ever. Parcel sent to Deesside instead of Teesside by mistake. Delays, delays, delays. Paid for 48 hour service. A week later it still not here. No further tracking information on website so guessing my £3k bike has been stolen or lost. I think Pacelforce is the only courier company left in the world using human sorters instead of modern technology, hence the mistakes. AVOID!!!
Update. Its now been mis-delivered again, this time to Exeter which is 600 miles from the delivery address. Absolute joke this company. Now claiming £3k compensation.”
“This company is not even worth being a business, they are absolutely useless in the strongest terms.
Booked a collection with the option for the driver to bring the label - the driver turns up without the labels so could not allow them to collect the bags as previous parcels got lost without the labels on.
The system then prevents me print the labels myself because the depot will bring them, just a vicious cycle.
The customer service team do not a view of the page I'm seeing so cannot help because the reference I have is different to what they are expecting. Asked for my address and cannot still see the order in their system.
Missed the cargo flight the parcels were supposed to be on, still sitting here waiting for the driver to turn up, I bet he will turn up AGAIN without the labels.
Pathetic pathetic pathetic”
