“Terrible customer service.
first time my battery failed I was on so long and still never got a customer advisor.
second time I waited over 40 minutes
But the lady I spoke to was knowledgeable and very pleasant”
“I would give them no stars if I could. I sent a well packaged item using them. It was clearly marked FRAGILE GLASS HANDLE WITH CARE, which was ignored as the item was damaged when the went to deliver the item.
Trying to get through to them to complain is pathetic, no customer service, and try to pass the buck when it comes to paying compensation.
Never use them they are useless, and a waste of time.”
“Would give -0* if that was possible. Paid for expedited delivery choosing the 1 day global express, UK to USA, paid a premium and the parcel is no where to be seen over a week later! Terrible tracking system, can't reach any customer help. Wish I would have checked all of the 1* reviews on Trust Pilot before using Parcel Forces terrible and expensive service! #avoid”
“Paid £50 for GUARANTEED 1 day (2 max) delivery to Spain.
I'm about to return to UK and urgent parcel still not arrived. 7 days later!!!
Phoning @parcelforce over 2h and no response. I need this item urgently.
Where is my parcel EE682826255GB?
I'm sure I will be told it was Brexit or Covid, but surely they knew about them when they told my wife the item would reach me in 1 or 2 days.
I'm tired of companies using Brexit and Covid as an excuse for awful customer service.
This is not ParcelForce, it is ParcelWeak, and it charges a premium price”
“Worst service I have ever had in my life.. Impossible to speak to anyone and if you do finally get through your on hold and then tell you as many lies as possible to get you off the phone!! Still awaiting a next day delivery 5 days on they state they have tried but can't find address. We have deliveries from them and other providers regularly and have never had any issues. We don't live on the moon!! Don't use parcelforce use a more trusted company.”
“20/7/21 Still waiting for small package posted 13/7/21. Tracking is useless showing package going out from depot everyday then going back again. V difficult to speak to human and then unhelpful. Now tracking say incomplete address, yet all other courier companies deliver without issue. Not the first time. I avoid using Parcel Force if ever I can. Management need to get a grip of the company and sort it out……completely incompetent.”
“If I could give zero stars I would do so. Wasted a whole afternoon waiting for delivery. Had been given a specified time but allowing for traffic I gave them leeway. Has been delivered this morning, so I suppose that's something. The excuse by the delivery driver. HE RAN OUT OF TIME. What about the time I was inconvenienced.
Customer service is appalling, App is worse then useless.
Only plus is that when I eventually managed to speak to a lady in Belfast not Edinburgh as the depot I needed she managed after emailing Edinburgh to give me an update. At least one member of staff was helpful and apologised even if it was not her fault.”
“If I could give this company no stars, I would do it. I purchased an online International Priority service with a collection. They said they will collect between 9-5, never came. When I contact customers services, they told me the driver came but found nobody, which was a lie. I was waiting for them all day and never left the house. They provide no solution and the parcel was not collected on the day agreed. Customer services told me to call the depot, but I was on hold for hours and nobody replied. They also said the depot will call me back, that never happened either. Lie after lie after lie. The collection was pushed to the next day, although I paid over £70 for a priority service. I still do not know if they will come to collect the parcel, because I have to wait again between 10-5. Awful company!”
“In the last 15 years I have lived at my address only once have I had something go wrong once before and it was stolen. However this week, not one but two separate drivers have claimed not to be able to find my address. My camera showed that they didn't even get out of the van to look. I live in a flat above a shop, and there is only one ally way, and only 2 flats, both labelled with big metal numbers.
They say "Call us to give more information", but NONE of the phone menues actually put you through to a person. They say on their site "Call us" for so many things, but try it. Call them, and you won't get through to anyone or even get an option to leave a message.
On the second time, I got on my mobility scooter, and searched the town, and I managed to find the driver, and he just said "I don't know the area". Like you only have one job, to find an address, and give the person a parcel, but actually getting out of a van is too much effort.
From here on out, any time I buy anything online I will be messaging first and requesting any other service than parcel force. WOW. A company that thought "How do we stop getting complaints"? "Oh I know, lets just remove the ability to communicate with us".
Save yourself the bother. Use any other company.”
“Absolute worst service ever. Parcel sent to Deesside instead of Teesside by mistake. Delays, delays, delays. Paid for 48 hour service. A week later it still not here. No further tracking information on website so guessing my £3k bike has been stolen or lost. I think Pacelforce is the only courier company left in the world using human sorters instead of modern technology, hence the mistakes. AVOID!!!
Update. Its now been mis-delivered again, this time to Exeter which is 600 miles from the delivery address. Absolute joke this company. Now claiming £3k compensation.”
“This company is not even worth being a business, they are absolutely useless in the strongest terms.
Booked a collection with the option for the driver to bring the label - the driver turns up without the labels so could not allow them to collect the bags as previous parcels got lost without the labels on.
The system then prevents me print the labels myself because the depot will bring them, just a vicious cycle.
The customer service team do not a view of the page I'm seeing so cannot help because the reference I have is different to what they are expecting. Asked for my address and cannot still see the order in their system.
Missed the cargo flight the parcels were supposed to be on, still sitting here waiting for the driver to turn up, I bet he will turn up AGAIN without the labels.
Pathetic pathetic pathetic”
“I been giveing you my address at least 3 times 4 days later nothing arrived,not even a card through letter box,never had such a bad delivery service,Mr. Edward Williams.13,The Haven, Green Road, Southgate.N144AR.”
“The worst company I have ever dealt with. We got an engagement ring sent to us from family in India (which has been passed down for generations). It got to the Uk within 2 days, quick and easy. However, as soon as it got to the UK, we had to call 7 days later to be told it has gone ‘missing’. Firstly, we’re they ever going to let us know? Secondly, how can it go ‘missing’?! From other reviews, it seems parcels go missing far too often at parcel hub! They really need to be audited! Not only has this stopped me from getting engaged, but a ring which had the upmost sentimental value to me has been ‘lost’ with no remorse from parcel force. I am just being left with voicemails saying, ‘it’s lost. Please raise a claim against us’. That’s it! Not even a sorry!! Awful ridiculous service! Don’t bother! Honestly, it’s a joke of a company.”
“I would give ZERO stars if I could but obviously I can't.
An absolute rip off and completely consumer unfriendly.
The worst delivery company ever and I am staggered that companies are still using them to deliver their goods.”
“Parcelforce sub contract out deliveries to 'third parties'. Not a bad thing BUT, using these people for stringent time sensitive delivery deadlines...HAS NOT WORKED. Meaning, missed deliveries, wrong addresses, track and trace being completed by the driver as 'delivered' when in practice you recieve the item 24 hours later..
Dogs breakfast of a logistical company. Far too expensive for a shoddy service. Avoid at all costs. If you want peace of mind, use DPD all the way.
Proper company, great service, good drivers that are issued uniforms instead of tracksuits and second hand transit vans.
I would NEVER ever use Parcelforce EVER EVER again... I would rather walk the distance and deliver a package myself walking on my knees than use Parcelforce.
Thanks and good luck!”
“I ordered an item from a garden company (100s of miles from my home), and had no idea who they'd use as a courier. It turned out to be Parcel Force's express delivery service. Not an issue. However, I work ALL DAY like a lot of people who order stuff online. It would appear that PF expect you to wait in for your parcel to arrive rather than go to work. If that's not bad enough, the courier couldn't write properly so I couldn't read the card. To top it all, when I did finally figure out the details, I went online to change the delivery date to a Saturday: £12.00? Excuse me? The cheapest option was at a post office - and I still had to pay. Mr CEO, you have already been paid by the company I bought the item from. Stop being greedy and taking advantage of people who go to work! I don't consider you to be an ethical company, and in future I will check who the courier is before I buy. Needless to say, I will be informing the seller of my experience.”
“Waiting over a week for parcel force to deliver. Spoke to several staff and was promised Friday, then promised the Monday - nothing. Held at their Stoke depot - why promise a delivery and not actually do that? Even sat by front door two whole days waiting. Never use Parcel Force. No scores, minus 10.”
