“3rd 'High' value delivery gone missing - one recieved empty box - contents ripped out and packing stuffed back in
PLEASE stop using this appallingy bad company”
“Lazy drivers, says my address is difficult to locate. It's a basic block of flat. Thiss has happened to me twice now. I've never had a problem with any other courier locating my flat”
“Hopeless service from parcelfarce.
Apparently unable to locate my property - its only been in the same place for 35 years. first day delivery was due my ETA was from 00:00 to 00:00 but checking online the driver was unable to locate, i called and was told i would get a call from the depot. Nothing. On the second day no ETA but i checked online and parcel was out for delivery. after waiting 6 hours checked online and again apparently unable/ couldnt be bothered to locate. I called the helpline again and was told again by nice lady - ann marie that i would get a call. Still waiting for the call, still waiting for the parcel. . My house is in a housing estate, no other courier/ delivery company has ever had difficulty in delivering or locating my property. Parcelfarce are rubbish. Still waiting.....”
“Truly disgusting company. I wish I never had to deal with them again, but I can't choose what courier will be used when I buy things. Driver just claims delivery has been attempted, probably so they can just have an easy day - I never get an attempted delivery card and now that I have zero trust I have waited a couple of times looking out at the street and it's the same result - no van, no card but somehow the driver claims they attempted delivery. I have complained intensely and yet nothing has changed.”
“They damaged my new coffee machine. Blaming the customer for missed delivery. I don't know why they are still in business. Everything you expect from some dodgy company.”
“The only reason this shower have a score of 1.17 is because the lowest score you can give them is 1!!!
Parcel sent Express 24 on Monday am from York to Edinburgh. Still not arrived! Would have been quicker walking there…. and back. ParcelFarce at their best.”
“I paid 48pounds do send a letter to Portugal. The letter was hold in costumes and I tried to call PARCELFORCE to solve the problem, it took more than 1hour for them to answer. I recommend other services that are in the market. I paid too much for a nightmare.”
“Terrible, they lie and are incompetent. Unfortunately if you have purchaed from abroud you dont get to choose the carrier. These guys are criminally bad and I hope the country can do something about them as they seem to be tied to royal mail. Dont bother calling their premium number they will most likely hang up after your expensive wait. Their customs team I found to be an absolute joke. Liars as I said. Package heading back to states.”
“Thieves.
An international item paid for at PREMIUM rate was lost by Parcelforce. They then rejected all regular correspondence and ONE DAY after the expiry of their liability claimed any claim to be "out-of-time".
THIEVES, LIARS & CORPORATE GANGSTERS.
You deal with these people at your peril.
YOU HAVE BEEN WARNED !!!”
“No one came as we were home yet tracking shows delivered at address ( not neighbours) and signed. Office will not tell me who signed for it instead asking sender to make a claim. How can they when tracking shows delivered? Refusing to investigate as this needs to be done within a certain time which they did not reveal. Asked for manager of centre but no luck . How does such a company not address this as is apparent from the reviews this is common? Where are trading standards?”
“Parcel was out for delivery and a card was apparently left but never received anything. I contacted customer service, they advised would attempt delivery the following working day, I told them no one would be available and asked for it to go direct to my local post office for collection Tracking said was out for delivery with an estimated time, again no calling card was left and now back at depot with a delivery attempt or my wishes followed. Going onto day 3 for delivery again noone will be home (reluctant to ask someone to be in if they don’t bother showing up) let’s see what happens then. I’m not holding out much hope now of receiving it and it being returned to sender.”
“Attempted delivery with card left. Another lie, no one came and no card was left behind. It happend to me 3 times out of 5 in last couple of years. Avoid”
“i will never use parcel force again and i will tell all my friends not to use them and thay will tell all there friends and so on as i had a bad experience with them as i booked them to puck up a parcel in Scotland and to deliver it to me the next day and thay never picked it up until the day that it was suppose to be delivered and the day that it was suppose to be delivered it never came and it was suppose to be delivered on a Thursday and now thay tell me that i will get it on a Monday”
