“HORRIBLE! HORIBLE! HORRIBLE! They have sent me a text that We will receive the delivery by 11.00 12:00 pm on 6th Nov'19.. by 12;30 pm I checked their tracking and it said that they have tried to deliver twice and it has gone back to the Depot and will be delivered on the next day.
I rang my supplier and they contacted PF and they told her that we have changed the date which was A LIE... I tried to CONTACT but NO JOY!!
Last time we had the problem too ... they delivered 2 boxes and brought another box 4/5 hours later after contacting our supplier.. we will not PURCHASE from them anymore..”
“Driver said he attempted to deliver but I saw him playing on my swing outside for hours, he then fed my let elephant despite me having a sign up saying ‘do not feed the elephant’. He then proceeded to put an invisible card through my door that read ‘cud nawt be booothered’, 10 minutes later I saw him in McDonald’s!.”
“Received a message saying the driver tried to deliver parcel and has left a card confirming where it can be collected from. No card and certainly no delivery. 1)My housebound mum doesn't go out.
2) My CCTV that records the property boundary 24hrs per day confirms that Parcelforce haven't been here.
Furious as goods needed for Friday and I have no idea where my parcel is. I've now contacted Harrods to explain if i dont receive the parcel by Friday I'll have to contact my card provider and do a charge back.”
“Can I give 0? Because that is what this company - from drivers to customer service - gives you.
2 attempted deliveries and the driver keeps on bringing it back to the depot instead of leaving it with local post office like previous orders.
Lies from customer service so that the next person deals with it and it goes on and on. Now, weekend and no parcel that I desperately needed.
Going to cancel the order right now so please just keep it at the depot.”
“Delivery due from Screwfix on Monday 28 Oct 2019 - no sign. Online tracker says "unable to find address" - nobody else has a problem?
Promised redelivery Wednesday - didn't happen.
Tracker updated to say delivery Thursday - didn't happen.
Tracker says out for delivery today (Friday). Spoke to depot asking for driver to phone me if he/she can't find house. Have been told that might not happen as they don't like using their own mobiles - Parcelforce don't issue drivers with mobiles.
The job that I should have completed on Tuesday still waiting to be finished.
Whilst I accept it's not their fault, I'm unlikely to use Screwfix in the future as long as they continue to use Parcelforce.”
“I HAVE BEEN HAVING BAD EXPERIENCES WITH PARCELFORCE LONDON SOUTH EAST DEPOT. YESTERDAY FOR THE THIRD TIME THEY WERE CLAIMING THAT THE ADDRESS WAS WRONG AND THAT WASN’T TRUE AND CLAIMING THAT THE DRIVER ATTEMPTED TO DELIVER BUT THE ADDRESSEE REFUSED THE PARCEL THAT WASN’T TRUE EITHER. HOWEVER YESTERDAY AFTER WAITING FOR THE ALL DAY THE DRIVER REPORTED AGAIN THAT THE ADDRESSEE REFUSED THE PARCEL I WAS SO DEPRESSED. I CONTACTED LONDON SOUTH EAST DEPOT THE LADY I SPOKE WITH SLAMMED THE PHONE IN MY EARS, I THEN CONTACTED PARCEL FORCE CENTRAL LONDON THE LADY I SPOKE WITH WAS EXTREMELY HELPFUL SHE MANAGED TO TRACK THE DRIVER AND MY PARCEL WAS DELIVERED LATER THAT EVENING. FOR THE FIRST TIME A PARCEL FORCE DRIVER CALLED ME TO COLLECT MY PARCEL FROM DOWN STAIRS. AND LATER THE CENTRAL LONDON DEPOT LADY CALLED ME TO FIND OUT IF I HAVE RECEIVED MY PARCEL. I NEVER TOOK HER NAME BUT I SALUTE HER AND I WISH ALL PARCELFORCE STAFF WERE LIKE HER. I GIVE THAT KIND LADY FIVE STARS 🌟 🌟 🌟 🌟 🌟
PARCEL FORCE STAFF SHOULD LEARN HOW TO COMMUNICATE COZ COMMUNICATION IS THE KEY AND IT SOLVES A LOT OF PROBLEMS
IF YOU WANT TO BE HELPED BY PARCEL FORCE CONTACT CENTRAL LONDON PARCEL FORCE PERIOD”
“Real poor service today, I rece6a text to say my parcel would be delivered between 14.34 and 15.34 I had booked a day off work for this. Just after 5pm I received a text to say they you had attempted to deliver and ledt a card. I was here all day and no card real poor”
“Have never experienced anything like this. Paid customs charges on package to be told it would be delivered next working day. No package. Have spent over 2 weeks talking to customer service agents who tell me complaint will be dealt with within a day or so, only for it to be ignored. Have gone through complaints twice. It's really like groundhog day. I will never use this company again.”
“I experienced an awful experience how Parcel Force East London Depot is organizing deliveries to their customers.
I needed receive a parcel within 48hr delivery but first attempt was only done in 72hours.This service does not work.
Customer service does not know what delivery drivers do. Luck of communication, unable to sort delivery problems.
Delivery drivers can make own decision not informing Parcel Force customer service.
Avoid using Parcel Force services.”
“completely fraudulent trading company - nothing but fraud and lies from each and every member.
24 hourt next day delivery bought and paid for item on Friday afternoon
suggested due to collection time already passed it wouldnt be collected until Monday (fair enough quite normal and acceptable)
so I'd get it Tuesday
Tuesday came and went then late evening all the tracking details appeared miraculously stating sms sent -customer failed to reply
LIE NUMBER 1 Disabled (don't leave house) and I HAVE NO MOBILE
nor do they to send an sms to
LIE NUMBER 2 - No attempted delivery - and no card left (LIE 3)
Rang and complained but took over a hour to get
through put on hold whilst they contacted the "Driver"
came back on and stated theyd attempt to redeliver
today if not tomorrow but in either case theyd call first
LIE No's 5 to 10 - Repeat the above for the next THREE DAYS and at
NO point did they attempt delivery or leave a card
simply put they repoeatedly altered the tracking adding lines from NOTHING at all to endless bullcrud stating SMS sent out foir delivery loaded onto van returned to depot sms failed to reply
threee long calls to parcel jackasses and three packs of lies and empty promises - so I filled in online complaint form as the costs were escalating calling them day after day whilst they mishandled expensive graphics cards for pc repairs leaving them inside damp cold vans overnight after night after night
PRESTO the online tracking altered to state CUSTOMER ADVISED TO COLLECT FROM DEPOT
despite my three consecutive days complaining in polite calm manner and challenging their lies of previous consults asking for rhym reason explanation and justification for such treatment... theyve been informed in no uncertain terms my predicament and that I cant and dont leave house as disabled .... SO WHY IN HELL HAVE THEY ADDED "ADVISED TO COLLECT FROM DEPOT" SOME 30 MILES AWAY!!!!!
IN SUMMARY THE ONE STAR LEFT IS FAR TOO GGENEROUS FR#OR THESE SCAM ARTISTS TREATINGCUSTOMERS IN SUCH A MANNER ON THEIR PREMIUM 24 HOUR SERVICE WHICH BY EUROPEAN CHARGES AND RATES IS RIGHT UP THERE WITH THE MOST EXTORTIONATE RIP OFF PRICING FOR POSTAGE IN THE WHOLE OF EUROPE AND PERHAPS GLOBALLY”
“The absolute worst service I have ever experienced. If you want to get things send, don't use this company. This is STILL ongoing as I write this. Booked a parcel collection only to spend 3 days waiting for someone to pick it up and more than 3 hours on the phone with customer service, more than 12 calls speaking to a different part of the country everytime, being promised different things by each person but no one ever updated my record and NO ONE PICKING UP MY PARCEL. I was promised an upgrade so my parcel would be delivered on time, but calling back the morning after to confirm the pick up, no one had heard of this and apparently getting an upgrade was only possible by confirmation by a manager, but they were always "in a meeting" or "not available at the moment". Apparently notes and emails were send to them but no one got back to me. Inisting to not get off the phone until I got through to a manager I was finally put through to somone who was the wrong manager for my case, and who basically brushed me off. I am currently calling them each hour to get through to a manager. I've been promised another pick up today, but I really don't have any trust in that. Seriously, don't use this phoney excuse of a courier service.”
“I often receive express parcels from around the world. They get to Parcelforce in the UK in two days. Then to get to me takes another ten days to two weeks. They are an outdated dinosaur of a company who deserve to lose all their overseas clients.”
“Abusive threatening staff member no 182 in Northern Ireland. Called at my property all cctv recorded as vile, abusive , threatening and misogynistic towards my daughter and I.
Complaint submitted by daughter.
The outcome nothing happened to worker 182 who got away with is disgusting behaviour but now playing puerile games. Instead of making. Delivery sent a card and told me to collect parcel he was supposed to deliver, incorrect tracking number and I am still waiting for redelicery date. Why are idiots like this employed?.”
“Total rubbish. No email warning of delivery, no offered alternative date, just dumped at a minor post office 2 miles away and not on a bus route. I walk with a stick so virtually impossible to get my delivery. Very, very poor.”
