“LOST HIGH-VALUE PARCEL (PURPOSELY OR NOT)
I've ordered a high value item and the seller shipped it via Parcelforce. Now parcel sitting with Parcelforce since 29th of November. We're now on the 12th December and they are still unable to find the parcel in their local depot in Coventry, UK.
The refund is much less than the value of the item so beware before using them!
I ABSOLUTELY DO NOT RECOMMEND PARCELFORCE UNDER NO CIRCUMSTANCE.
You will get your parcel faster if you send it via a rowing boat down the canals, steer clear!”
“Diabolical still not received my parcel. Waited in two days and the driver didn’t even call. Now at a depot somewhere. Do not answer emails, call centre useless and you have to mess up number on phone to get a human. I won’t be using them again.”
“Would give 0 stars if I could. Parcel Force can almost be considered a scam company as for 6 days they claimed to have attempted a delivery on my house when they didn't. No card left, no one recorded on my CCTV. Their customer service is atrocious, with the call handlers being openly rude towards customers as they know that there isn't much that we are able to do apart from waiting for the delivery and misleading the customers with transfer calls that are just excuses not to deal with the problem and put the customer back on hold. According to my mobile records, spent more than 3 hours since Monday attempting to deal with their inability of delivering a parcel in a ground flat in one of the most known road in Bow (Central East London)! Today, despite me calling them 5 times since 09:30 to ensure that the parcel was delivered, assure them that I was at home, giving them my contact details if any problems and landmarks to finding the house, they still failed to deliver the parcel to my address. At least, they drop it on the post office, 10 mins walking from my house and I could collect it from there (Parcel Force said for several times that they were unable to do it).
On a previous instance, Parcel Force destroyed without any explanation a parcel sent from abroad, still waiting for the claim to be resolved as it was initially sent by another company abroad and given to Parcel Force care in the UK without the knowledge of the sender.
From today, I will definitely be asking sellers what courier company they are using because I won't be ordering the item if it's delivered by Parcel Force. This is a shameful company that shouldn't be allowed to operate in the UK. Some regulators should definitely be having a close look into it.”
“Didnt get my order I want it today or I'm cancelling the order and I will tell the company parcelforce screwed up coz they are all little girls and couldnt carry my parcel coz it was too heavy”
“Really inflexible service for modern lifestyles. Their website looks pretty but the functionality/usability is atrocious.
I really would prefer it if companies stopped using them as it puts me off ordering things that will be delivered by them.”
“Worst delivery company... They think they can delivery to a business outside of business hours when there’s no one there to collect!! Customer service try their best but I’m still waiting.”
“I wrote a review on trust pilot that parcelforce have now censored from public view claiming the parcel in question has been delivered. NO it has not been delivered you LIEING *******. If you miss your parcel they claim to have taken it to a post office in the middle of nowhere. It was not there. They don't redeliver it. There tracking is incorrect and zero communication from them. SO WHERE IS MY PARCEL PARCELFORCE YOU LIEING THIEVING *******. I will have to complain to the company that are stupid enough to use parcelforce and get them to find where my parcel is.”
“I wrote a review on trust pilot that parcelforce have now censored from public view claiming the parcel in question has been delivered. NO it has not been delivered you LIEING *******. If you miss your parcel they claim to have taken it to a post office in the middle of nowhere. It was not there. They don't redeliver it. There tracking is incorrect and zero communication from them. SO WHERE IS MY PARCEL PARCELFORCE YOU LIEING THIEVING *******. I will have to complain to the company that are stupid enough to use parcelforce and get them to find where my parcel is.”
“I was at the South West London depot this morning. Not enough staff, slowest moving queue in history, many peoples' deliveries could not be found. Parcelfarce”
“Parcelforce is an absolutely tragic company. Do not use them! They have lost so many of my things only to find weeks later that they have been delivered to the wrong house. Sent me a message at 24:20 to say that my recent parcel had been delivered at 10am to a neighbour. Didnt say which neighbour though and nothing had been left through the door. Called up this morning and spoke to a woman who just didnt care, she told me where they thought it had been left and low and behold it isnt there. Christmas is just around the corner and the main present is missing...”
“Paid for saturday delivery 🤕 needed the goods that day 😂 what a joke,nothing ,didn't even bother to let me know,no delivery, spent all day home ahhh I give up!!”
“I'm not going to lie but this service is absolute trash. Parcels are always taking their time to arrive probably because their staff are too lazy to deliver it and they are always moving their things form one depot to another so you think they are actually doing something. I ordered a pair of shoes which arrived at the depot near my house the next day and then 5 days later they take it somewhere that is a 1 and a half hours away and 3 days later I still do not have the parcel that I ordered with express delivery. whenever I hear that one of my parcels is going to come from parcel force I will just cancel the order cos that is just the same thing as it not coming anyway. keep up the bad reviews guys, honesty is the best policy”
“PARCEL FORCE is awful. I’m really shocked with them. I’m also not surprised with the others reviews that I could read here. OMG! They look like a joke. I think I can’t say anything besides.... it should be closed down!”
“Parcel force should have collected a parcel from me on Tuesday this week between 9-5. They never came! It was rearranged for Wednesday between 9-5. Again, they didn’t come, at 6.30 I had to go out to take my son to his club and when I came back at 7pm they had posted a card through to say I’d missed them. No time however, was given in the card. My older daughter was in this whole time sat in the room right next to my front door and she never heard a knock.
Again, rearranged for collection today between 9-5 and guess what! NO collection.
Absolutely terrible service! I wouldn’t recommend to anyone! Three days I have wasted by waiting in for nothing!”
