“I paid extra for Saturday delivery. It’s now 5pm and no word on when it’s going to arrive. Probably won’t be until middle of next week judging by the reviews below”
“Sat in all yesterday afternoon waiting for a delivery that was supposed to be yesterday (next day delivery) and it never arrived. I could see on the tracker it arrived at the depot at 4.54 am so I know it could easily have been delivered and not a problem with the sender. Looks like I'm in for another day waiting as it's still sat in the depot today. Rubbish service, not good enough ParcelForce, you can't use Covid as an excuse now!”
“My parcel was out for delivery on a van with a named driver, (according to their tracker service) on the 1st June 2021 then again on the 2nd it is now the 3rd. The service is meant to be Parcelforce 24? I have spoken to a person called Mark at the Bristol Depot, who could not explain why there is a delay, only to say it might be damaged or the driver may have run out of time? However the time slot they informed me was 11.45 to 12.45 and on both the 1st and 2nd June a Parcelgorce van drove past my house with deliveries to other houses nearby? If my supplier had used either Hermes or DPD my important parcel would have been here on the 1st and within the time slot I had been allocated? As an ex Postmaster I am especially disappointed by this poor service.”
“Waiting for a parcel to arrive, was given the time and date so made sure I was in, I then received a message saying 'unable to deliver parcel' I actually saw the van going up the road.
This is the second time this has happened to me, when will companies learn to use a more reliable courier!!!!!!!!!”
“Got an email notice for delivery this morning, planned between 1036 and 1136, it’s now 1324 and still no sign of the parcel. No answer on their ‘helpline’ nor any email updates.
Shocking.”
“Parcel was down for delivery on Friday waited in all day looked at Tracking had been changed from out for delivery to Customer asked for delivery at a later date. Totally not true. Managed to get through to customer service this took about 15 mins the operator was very apologetic,only to be told it would be delivered next day Saturday. Today Saturday Looked at Tracking it is still in Depot. Looking at the bad reviews on here and Trust Pilot looks like Parcel Force don't care.”
“Jan 2021Sent a return parcel to China £100+ received notification it was held at Customs numerous attempts to find out what the problem was.but to no avail Then received a bill for overweight package which it isn't. And to cap it all they want to charge me £140 for it's return!!!! Useless customer support”
“sent a guitar fully packed in a industry standard guitar shipping box well packed and bubble wrapped (extra).when it arrived at the buyers house it was damaged badly .I put in a claim for compensation as i had already refunded the buyer and was told the guitar was not covered and they only cover up to £100 that is included in the postage cost. They then told me they would pay me £100 for the damage and refund the extra £15 i had paid for extra cover for the full value of the guitar .i then got a email telling me they refused the claim for damage as the sorting depot worker told them it was not packed correctly and they will just refund the extra insurance £15. i have sent them a reply stating I disagree with this decision and all so stated that i have sent 62 over guitars over the last 3 years all available to view on my account and have paid over £260 in extra insurance for the true value and now find out that they were all only insured for £100 max .I have sent them emails asking for a refund for this extra money but no reply . please do not use this company if your musical items are worth over £100 and its packed in a solid steel box as they will refuse to pay out .I will be posting this on as many sites as i can to inform people of this insurance scam.”
“Down graded my parcel from global express to a different service instead of 3 days went to up 8 days this was after they had my parcel for 5 days paid£78.44. Will never use this company again. 🤬”
“Sitting by the door, watching the tracker van getting closer, see a person approach. Open door and take the package inside. Look at package label says HERMES. I think eh? So Hermes came early, well where's the Parcelforce dude, check the tracker says we attempted etc.. no card. Well they most certainly didn't, not to my address. After reading multiple reviews I realise that this culture of not caring is how p.f. operates. I can't believe they get away with it. Won't ever be using them again that's for sure.”
“Useless delivery company. Delivered half of my items and the other half gas been lost. Same item. Close down this useless company. Not the first time they lost my item's and never find it. And of course I have to deal with the seller to get my item because this company do nothing at all”
“Horrible and disgusting service in London. Claims attempted delivery when clearly has not because flatmates were actually working from home, the app claims attempted delivery card left with instructions but no card anywhere. Today again it claimed attempted delivery. What a horrible joke of a company.”
“The tracking # says it’s been delivered and signed for Haven’t received the parcel plus the signature is fake or Frauderlant as No one was in at the time. Parcel Force Customer service very unhelpful and don’t care as they advised me to contact Seller Would Highly Recommend Not to use Parcelforce!”
“Really poor service. After 3 days, still waiting for my Express delivery item. They tried to deliver my parcel today, but could not find my address: a complete lie, as I live on the main road and the house is quite easy to find.”
“£65 for a global priority service to USA should be 3-4 days. Important birthday gift. Tracking non existent just says exported. 10 days so far, reading other reviews i’m expecting it never to arrive.
Disgusting service. I have been carefully collecting the gifts for months and posted in plenty of time.”
“Utterly useless. My heart always sinks when I see that Parcelforce will be delivering. Surprise surprise a we couldn't deliver your parcel text arrived. I can pay 12 quid to get it tomorrow, pay 6 quid to get it sent somewhere else or drive the 40 minutes to their depot to collect it. Cheers then.
Every other courier can manage to get their packages delivered first time. Why can't Parcelforce??
In future I shan't buy from places that use them as its more trouble than it is worth to use them.”
“By far the worst U.K. Courier Service.
Multiple ‘attempted delivery’s’ even though people have been home to answer the door, additionally no card was left indicating that they never bothered to turn up.
Customer Services is also sub-par. The response I received was that I’m not the only customer that had failed delivery on the day? Still trying to figure out how that helps my situation.
Previous to this the parcel was loaded into a van that never managed to leave the depot. Third delivery attempt is still due to be made.
Complaints process appears to be only good at sweeping all complaints to one side, and then never provide a response or apology.
TLDR: Parcel Force removes all convenience from sending or receiving Parcels. Appalling customer service and consistently fails to deliver in multiple aspects.”
