“They are a joke of a company. From now on, if delivery is made via parcelforce, I will not order from a Retailer anymore.
They are unhelpful liars. Obviously, they never delivered the parcel, said they attempted to, but they haven't because the building has a concierge. Then they said I had asked for a different date. Completely made up. And still haven't delivered my item, which now is too late anyway. Terrible.”
“Worst delivery service ever. They do not leave a call card and lie that they attempted to re-deliver your parcel. When they just keep the parcel sitting in their depot.
AVOID AT ALL COST!! I am speaking from experience.”
“This is the worst delivery service I have ever come across. They keep your parcel at their depot and lie each day by saying 'they attempted to deliver'. They do not bother leaving a call card, neither do they attempt to re-deliver. It's all a lie. Just look at the previous comments from all the customers below. Everyone is saying the same thing.
AVOID USING THIS DELIVERY SERVICE AT ALL COST!!!”
“Did not follow delivery instruction to leave parcel in porch,did not ask next door to accept parcel, ticked box on failed delivery card stating would attempt delivery next day which did not happen so had to collect from a post office a mile away where he had left parcel.”
“Tried to delivered parcel and not left a card when I was out. Tried to redeliver, waited all day for it then find out they didnt even bother putting it through the system so waited in all day for nothing.”
“Terrible!
I wait in all day, get a message telling me my package will be delivered between 14:00 and 15:00,
Then a message at 15:30 to say they had 'attempted delivery but I wasn't in' Well, I was in, all day.. in a room with a window to my drive way.. They said they have left a calling card - NOPE!!
Twice this has happened with Parcelforce, its sort of an excuse to say they have made their drops for the day, yet didnt actually go there - they will just redeliver when it suits them as its your word against theirs...
LOVE DPD, at least they photograph a non-delivery, so prove they have been there - I really think Parcelforce shouls adopt this...!!
Still, only another unpaid day off work lost - hey ho, its only money!!”
“It took me forever to get my parcel. When I had a look online with my tracking number, it said they have tried to deliver it. But no one left any note saying they attempted delivery. So I had to phone them up and ask them to leave my parcel at the local post office as I was at work by the time they would try to deliver it again. The lady on the phone assured me,that by the time I got home, I will have the parcel at the post office and a note saying where the parcel is. I got home, no sign of note, no parcel, nothing at all. So I run to the post office to find out there is no parcel for me either. I rang the company and they told me, that my parcel has been delivered. So I told them that's not possible as I wasn't even at home. I have been told that my parcel is with my neighbours. How was I supposed to find it out without a note saying where they left my box? Worst delivering company I have even used !”
“Parcel Force is no doubt WORST company ever! Service is absolutely APPALLING!! Even Hermes is A LOT better - Despite HERMES cheap rates have never had ANY problems. PARCEL FORCE LOST ITEM AND supplier had to resend. THEY DO NOT PROVIDE TEXT even though when tracking online they explicitly lie and say they sent out a TEXT, (No text has been received!!) EVERYTIME I ORDER WITH THEM I HAVE SOME SORT OF ISSUE TO ADDRESS....I have told my suppliers if I shall order again they will NOT USE PARCEL FORCE TO DELIVER TO ME!! WORTHY TO BE CLOSED DOWN FOR GOOD!!! HORRENDOUS SERVICE...0 STARS”
“Its impossible to speak to anyone. Everything is automated. They have returned my parcel to the the depot because they didn't read the post code and tried to deliver it to a different none existent address in Reading. Now I cannot find out if they are going to deliver it to the right address.”
“Sent 2 wall lights wrapped in bubblewrap, packed in a box and packed with bubble wrap and packed in a box labelled FRAGILE - result broken when it arrived and told no compensation. What a poor service - wont use again EVER”
“So I have been sending large parcels now for months and had no issues wrapping them in black bags. Well yesterday I took a parcel to the post office for parcel force to collect to be told by the staff they would not accept as it was wrapped in black bags. I explained I have never had an issue. Even looked on parcel forces website and nothing on there stating you can't wrap in black bags. In the end I had to re wrap and ended up being a day late. Not impressed. Won't be using again”
“Ridiculous. They managed to deliver my parcel to my uni hall yesterday but i wasnt in. Made a call to give more specific information for the redelivery but the next day I check my tracker only to see that there’s insufficient information. How insufficient is my information especially if i called last night specifically to ensure this DOESNT HAPPEN”
“An absolutely appalling company to deal with. I will not be using them again.
My parcel was lost in their Milton Keynes depot. The claim process required me to prove they lost the parcel. Despite the tracking stating it did not leave the destination depot.
One and a half months later, I have received my claim. My requests to complain were denied. My requests for further compensation were denied.
I have received zero apology from the company of the loss of the rather valuable items. Ultimately, this has either been damaged or went home with someone.
Totally unprofessional. At least put your hands up if you make a mistake, speak to the customer and compensate them as appropriate.”
“They came to my house and we’re unable to deliver. They company then emailed to state that PF had left the parcel in a post office.
Issue is, they didn’t leave a note to state which post office or contact number. Iwill now spend more time calling parcel force to get the details.
This is a low expectation that they’ve failed to achieve.
Very unreliable service.”
“The company is such a joke.Rude people after all they have lost your package the least that they can be is explain what happened.Treat your customers better.”
