“I sent a parcel out on Friday the 12th Jan 2018. Expecting it to be 48hour express iv checked online and it's only in Charley! Baring in mind I sent it from Birmingham so it's not travelled a great amount of miles since Friday morning, I was informed delivery would be Tuesday I highly doubt this will happen looks like it may be later on in the week. Waste of time parcelforce are clearly in no rush to deliver on time even though customers pay hard earned money to get items sent and received safely and on time. It's now the 15th of jan and still no parcel it's 23.31pm so fingers crossed it will arrive before Wednesday”
“Like so many others on this site, I have a parcel that has been stuck in Coventry for 9 days with no prospect of it being delivered in the near future. When I try to contact this dreadful company, I get various different stories. The most popular one is to blame Customs and Excise even though they have never actually handled the parcel!
Avoid this appalling company like the plague!”
“My parcel was delivered somewhere else and trying to speak to someone that could help/ cared was impossible. I was hung up on and when i was able to speak to someone i was fed incorrect information.”
“Extremely rude customer service at London central depot.
I called and they told me to come in to collect my parcel, came in right after work 6:04pm, and they wouldnt serve me because my parcel took long to find?
I let other people in front of my get served, stood there until 6:45pm and they still blamed me for having a lost parcel? - Thankfully the people around me who were waiting in the queue also couldnt understand the fact that I was patient enough to wait.
At first they were decent and nice to provide customer service but now the staff is extremely rude. It's not about even my parcel anymore, it's about respecting one another, and parcelforce does not have that”
“Parcelforce are the carrier for a monthly subscription I hold and for the last three months they have failed to deliver first time. On two of these cases the driver simply ignored delivery instructions to leave with a neighbour and one count of simply assuming I wouldn't be home and signing the job off as failed without attending the address.
Then there's the telephone customer service, who have yet to resolve a delivery issue in a single call. Their customer service reps have openly lied to me, blamed "system issues" for failed deliveries and even refused to reschedule failed deliveries asking me to collect from them instead.
They are by far the worst courier I've ever had the misfortune of dealing with, but sadly you rarely get a choice of courier when you order things for delivery so I'm stuck with their non-service until they lose the contract or go under, I won't shed a tear under either scenario.”
“Extremely happy and fully satisfied with Parcelforce; the very best experience I've had with any delivery service. I went to the Post office to send a 20kg parcel through Royalmail (from Wolverhampton to Essex), but the post office staff inadvertently processed it through Parcelforce. This got me really nervous, going by the really horrible reviews I had read abou Parcelforce. My parcel was due for delivery within 48 hours, and going by the reviews I had read, it could take somewhere between 5 days and 'forever'. However, I was pleasantly surprised when it was delivered within the 48hr time frame. Moreover, I was able to track it up till the moment it was delivered. Thank you so very much to Parcelforce.”
“Sent a Picture which was wrapped in several feet of bubble wrap which was secured with lots of tape, it was then put in a picture box and again covered with Fragile tape. The picture never got to the recipient and when I checked the tracking it said it was damaged and returned to sender and signed by someone I did not even know. Checked with neighbours but nobody of that name. Its turns out its the name of the lady at my PO. Went to PO and spoke to the lady who knew nothing about it and had no documentation for it. She checked the parcels she had but non of them were mine. I contacted the CEO who passed it to their CS who told me that they would not compensate me as there was inadequate wrapping. They claimed it had broken glass in it and they had to open it and take the glass out and re-wrap it and there was no return address on the parcel. I know this is lies as there was no glass in it, it was acrylic glass which is virtually unbreakable and would only break if it was crushed by another heavy parcel or run over by a truck! Also the acrylic glass would not come out as it was wrapped in lots of bubble wrap and sealed and then in a box. I contacted the CEO again who has passed it to another person who says they have seen the picture of my parcel and there was no return address on it but would give me a refund once they have investigated. If it was re-wrapped by them which they claim, they probably never put the return address on it. Trying to get them to send me a picture of the damaged it is like trying to get blood from a stone. I have to send them lots of proof but they fail to send me the picture of the item, which makes me wonder why!" However it does not matter whether its damaged or not, it is now classed as lost! But they still refuse to compensate me. I will never use Parcelforce again and will use DPD which is cheaper.
UPDATE they eventually sent me a picture of my parcel which did not show any bubble wrap and it just it shows the (flattened) box so obviously trying to make out I did not wrap it properly. They also failed to show the Frame on the picture so that must have been badly damaged and could not show it. They also still blame me for it now being lost as they said I should have put my return address on the front of the parcel and not on back of parcel, which is rubbish as return address is always on the back of the parcel.
However they have now said they will compensate me as I was quite prepared to go to small claims court and they knew if I did that, they would not have a leg to stand on.
My advice is if your item is lost or damaged, contact the CEO of parcelforce and tell them you will claim through small claims court and stand your ground. Do not give up! When you send your parcel and pay the insurance and it is accepted at the PO and by Parcelforce they are then liable for any loss or damage. They rely on customers just accepting what they say and walking away.”
“What a shamble of a company!!
Having ordered an item from the United States, which is major component for a car, everything ran smoothly till it hit this company! Having arrived into the country on the 6th January, and stating on USPS it cleared customs, this company then foresee to take it all the way to THEIR Coventry Customs to then hold it there, when this is the part that is needed to make my partners car run.
Having this company on 8th January to see where the parcel is at 10:46, I was told this parcel was not even in the country, when we knew for a fact it was. I then ring again at 14:32 to be told it has been moved to their customs, which is contradicting what I was told nearly three hours earlier!
I rang in again on the 9th January, at 14:41 to be told it is with Customs and there is nothing they can do and that I have to wait for letter from them to tell me how more extra we have to pay them! I also questioned to this gentleman why is it we have had parcel come from the US before, and never been charged custom charges, and he said this is being charged due to the 'value of the product' so this product was over £200+, and because of this, this is why they have sent it to Coventry.!
I understand custom charges, however we paid extra for postage for this parcel to be here the latest the 8th January and this is now stuck with this company who are not accommodating to people what so ever, and who can apparently not contact their customs department nor can we the customers either!
We paid a substantial amount more for postage to have this arrive on a quick time scale, this company have forgone the agreement we made with the seller of this item, and I am disgusted by their lack of help.
And when passed through to their 'feedback' which you ask to get put through to, you are not told you need your local depot 4 digit branch number so you can't even complete this feedback even if you wanted to and you are not told this when being put through!
Avoid using Parcel Force for International deliveries as nothing you order will arrive on time, and they make your life more stressful than it needs to be!”
“Wish a negative star rating for this company!
'Your parcel has been returned to our depot following an attempted delivery or a problem locating the address. Please check the tracking below. Our driver will have left a card explaining what to do next where the delivery has been attempted.'
I booked the day off work to receive the parcel as it was an expensive purchase and I wanted to avoid this very situation. An attempted delivery was NEVER made as I was in all day. An information card was NEVER left so it wasn't until the tracking page was updated at 6pm that I was informed the parcel wouldn't be delivered and I had no instruction of what to do. And the staff where unbelievably rude and unhelpful as the depo was closing within the hour that I rang so it was obvious they just wanted to get me off the phone.
DO NOT USE!!!!!!!”
“placed an order on 1st jan dispatched to you on 2nd delivery promised by the 5th still no delivery have tracked reference number parcel sent from manchester to northampton on 4th and still bloody there according to website bloody annoying thing is is would have almost passed our town on way to northampton am surprised you have any customers left”
“The website says they have tried to deliver (100% lies) and also says they have left a card (100% lies) I phoned up before it gets sent back to another country to see what problem is they tell me they have my package they have checked address and taken my mobile number then said they would send out tomorrow which they have still not done. I hope some billionaire will take them on with a better service because they are useless with problems all the time for me.”
“Useless all I can say . There web site reviews have even been stopped as they are so bad.
Sent a parcel to Sweden large ( gone missing it seems ) or (someone with sticky hands )
no support all you get is there trying to locate it managing directors office 01908687249
only number to get a complaint to”
“Parcelforce held my parcel all day Friday, failing to release it for delivery. It was supposed to be delivered by the end of the day. I was assured that it would be delivered today Saturday. Then I got the message that as it wasn't a premium delivery it would not come until Monday, possibly not until 18:30. The item has to be fitted on Monday morning. I just got through to the helpline after a 40 min hold. Of Parcelforce don't work Saturday afternoons! The advisor put in a request for an early delivery Monday. I will let you know if that happens.”
“Parcelforce 24 taking 4 DAYS, Tracking information highly inaccurate stating "in delivery depot" even after item had been delivered, lucky i was at home.
Parcel handled so badly that lidded and sealed plastic jars wrapped in bubble wrap, in heavy cardboard box had burst open spilling liquid contents over everything.
What a way to run a delivery service.
DPD on the other hand send accurate emails, give one hour slot for delivery. I ordered items yesterday 1pm delivered today 1.20pm. That's what i call service.”
“Did't deliver within the time frame paid for. Items turned up damaged looking like they had been kicked from Yorkshire to Scotland. Then trying to get some money claimed back off them is like urinating in the wind. Passed from pillar to post, Now having to take them to court. DO NOT USE PARCELFORCE pay a little extra and use Hermes.”
“People, these guys don't respect your property at all, despite how well you've packed your item and how much boxes you've used and bubble wrap. Despite any additional insurance purchased they will destroy your item and reply will be as follows: "we cannot offer compensation on your claim due to insufficient packaging being used to post the goods". This is standard phrase to close any claim without right to appeal. They disregard any photo evidences that proving that it was packed securely, they disregard any labels, they just take money from you for such a poor service and that's it.
I've sent a computer packed in a wooden framed plywood box filled with the air cushions, polisterol separators and bubble wrap so that it could survive any reasonable drop. However it didn't help, all internal components were destroyed by such a shock that even pci slots were dislocated, but the box was not intaked. They said there should be extra external cardboard packaging to the wooden box. This is ridiculous, how can cardboard be stronger than the plywood.
All my attempts to get compensation were ignored, despite the fact that I paid extra £15 for the Enhanced insurance cover.
I encourage all who have had bad experience to go to small claim court, may be this will help to change the situation with such a terrible service.”
“I received an email stating that my parcel would be delivered on Friday, 29th December. I stayed home all day. Did it arrive? NO. Late that evening I went into their tracker service, only to find that my parcel was still at their national hub, which I believe is in Coventry. I live in South Wales. Why on earth did they send an email stating it was being delivered on a specific date when there is absolutely no likelihood of this happening. The parcel finally arrived at my local depot (Newport) in the early hours of Saturday, 30th December. Obviously there was no delivery on the 30th, 31st and 1st January. My parcel eventually arrived on Tuesday, 2nd January and when I questioned the deliveryman he could offer no explanation as to why an email had been sent and made matters even worse by saying that they did not work on Friday, 29th December ???????? Unbelievable. Their tracker service needs to be updated far more frequently and timeously and if they hope to attract more business they will have to "get their act together". What a shoddy service. When my parcel eventually arrived it was delivered in a white, unmarked van, by a man in ordinary clothes (nothing to show he was a Parcelforce employee), and with a woman in the passenger seat. No wonder other logistics firms succeed where "Parcelfarce" fails.”
