“Total joke of a company. Collected parcel and some how delivered a total different parcel with my labels on to the customer. So my parcel is lost and can not be located and someone else’s parcel is sitting with my customer which they will not collect back and cancelled my claim as tracking information shows delivered even when showed photos of the parcel they collected to the one that got delivered. They mixed up parcels and will not refund or help in any way. Shambles of a company
Don’t waste your time with this rubbish service”
“Absolute joke of a delivery company.
My parcel got delivered a week ago to the wrong address, so iv rung the main depot asking where it has gone. I was told that they needed to investigate and would ring me back on the same day, latest the next. Received no call.
So I rung again and got told the same thing... Surprise suprise, no phone call.
So I phoned again, this time I got an automated voice that asked my to put in my tracking number and I asked for redelivery. The voice told me that I would have to pay 5-12£ to get a redelivery despite this was not my fault!
In the end I ended up personally checking shops and all houses nearby for my parcel and finally found it at a pharmacy..
Not happy!!
Would receive better customer service from a plank of wood.”
“Delivery didn’t arrive on the time they gave me and i had to leave for work. I rang them I arranged redelivery to my local post office.
Which they customers service said they did that. 2h later they said my parcel was delivered to me. Rang them they called the driver he said he did delivered if on top my mail box. Its public place you stupid and anyone can take it. Yeah so my parcel disappeared. Rang them they said he came back after he delivered it to me. He wrote message on my door that the parcel was 100% delivered to me. So i was at work and the only option is my ghost did sign for the parcel.
James if you reading this I'm coming after you. You MF
Thank you for reading
Just don't forget they are crapppp
I wish I could give minus start”
“Everything went wrong from start to finish. Wasted 3 hours of my life trying to pay a customs charge. Eventually paid the invoice. Waited for my parcel the next day... and waited.... Only to find it’s been sent to another business. So I had to go and collect from where it had been left. I’m not one for moaning and slagging off companies. However Parcel Force.... you really need to seriously book your ideas up. I’m so glad I don’t use you guys regularly.”
“Where is my parcel? Three days I have now waited and wasted waiting for it to arrive. Parcelforce contact me telling me what I already know then tell me they have contacted their depot management and my parcel will be delivered today. Well it's still not been delivered!!! This company is an absolute joke they lied yesterday and said it had been delivered I have cameras and was waiting in all day for the third time I might add and No one delivered anything no card anything!!! This should have been delivered Monday now going into the fourth day. Terrible service really bad.”
“Zero stars if I could: This isn’t coronavirus it’s just blatant incompetency ... 48 hour I paid for ... now on the 9th working day and it’s saying national Hub. Disgrace!!
Why offer a service you can’t commit too.”
“DO NOT TAKE THEIR COMPENSATION - IT'S A SCAM.
I have been mis-sold a financial product. I was sold compensation cover for Parcelforce which is useless. This was for an item clearly labelled as fragile. The product turned up damaged, requiring repair. I have waited over 1 month for compensation to which I am consistently told that the addressee must fill out a form despite evidence of the damaged item being provided. The addressee is not engaging in the process and they have no other way to process my compensation. This is not detailed in their terms so currently, they are in breach of contract. Appaling customer service.”
“One star is too much ordered a gift for my partner who I don't live with he was looking at the van outside his house, driver messaged me to see how to get in a second after the text before I could send back with instructions my partner informed me he had parked outside twice and left discusted even had courage to add to my order which was placed through Amazon that we refused the package, he didn't even knock on the door he was right outside appalled but by looking at reviews this is a terrible service maybe with the amount of one starts you should improve and garuntee I won't get my money back”
“Customer service and delivery is beyond appalling. They send items to wrong depo and then lie on there tracking app to say they had tried to deliver twice. 2 days i have waited for parcel. Disgusting excuse for a company.”
“EVEN ONE STAR IS MUCH for this company.I can't believe this big company is that migiruble .. So the parcel witch is with full insurance and thay suppose to pay it back because is broken, smashed(one of the many) and I now how safety I wrap it up . This item cant be broken just like this I'm sure some one just threw it away or literally jump on it with PURPOSE have no idea why. .......I'm very disappointed and I don't even know how they still exist and who work in it. .. very unprofessional . Meny people around me are not happy too(meny of the parcels just disappear but you know better than me? And all this people witch complen it's not without a reason)Im stoping to use Parcelforce. Thay are many
BETTER and CHEAPER companys .People if you want professional service for a speciality delivery DO NOT USE THAM ! FOR ME this is NOT correct ,FEAR ,,company,, ..just problems,headache
very slow working progress 90% of the items I send by tham the clients reserve with demege and I do protect the items very well before sending
very very well. Its literally impossible to be broken or damaged but thay still manage to do it . What a magician's. SHAME!”
“Any review i make could not do justice to the appalling company called parcelforce, they go way beyond incompetent. It has now got to the point that i will not order from any company that uses them.”
“Box arrived to the customer opened, items worth more than £100 were missing from inside. Contacted parcelforce, send them invoices and anything they asked. Never had my money back or even the cost of the delivery. Absolute jokers! You will regret using their services if anything goes wrong!
I HAVE GAVE ALL THE PROOF, GIVE ME MY MONEY YOU ROBBERS.”
“Ordered a gift for my other half , parcel status was delivered/signed by “Mrs Myself” , never received it , isn’t left with my neighbours either . Utterly disappointed as now the birthday gift will be delayed and will have to look for something else . I would love to give 0 stars”
“Paid for next day delivery, no mention they do not work bank holidays or weekends when I paid. Ended up taking 5 days with no apology or refund as “that’s just how they work”.”
“PARCELFORCE STOLE MY PPE PACKAGE and if I could give 0 stars I would. My mother tried to send me PPE from overseas so I could protect myself during this pandemic. And they did cost a lot to her. A package arrived in the UK very quickly and smoothly, and after a few days, I got a message from Parcel Force with a tracking number and delivery time. I work from home so I'm there 24/7, I saw a Parcel Force van through my window that day, however, I have no idea why but driver left without trying to deliver a parcel, or contacting me (they had my telephone number). I called Parcel Force and they only said that couldn't deliver my parcel (couldn't give a reason) and they would re-deliver the next day. Guess what, nothing happened, long story short, after many many calls, they said that my parcel is missing now somewhere in their depot and they cannot locate it (which I don't understand as the driver obviously had it at some point and I have a proof of that!). It's a very valuable parcel as it relates to my health, and they are keeping it in their depot! I think you can call it a THEFT?! I'm definitely not gonna leave it like that, I'll use every possible resource I have to make them responsible for it.”
“If I could give 0 stars I would. My mother tried to send me some MASKS from overseas so I could protect myself during this pandemic. And they did cost a lot to her. A package arrived in the UK very quickly and smoothly, and after a few days, I got a message from Parcel Force with a tracking number and delivery time. I work from home so I'm there 24/7, I saw a Parcel Force van through my window that day, however, I have no idea why but driver left without trying to deliver a parcel, or contacting me (they had my telephone number). I called Parcel Force and they only said that couldn't deliver my parcel (couldn't give a reason) and they would re-deliver the next day. Guess what, nothing happened, long story short, after many many calls, they said that my parcel is missing now somewhere in their depot and they cannot locate it (which I don't understand as the driver obviously had it at some point and I have a proof of that!). It's a very valuable parcel as it relates to my health, and they are keeping it in their depot! I think you can call it a THEFT?! I'm definitely not gonna leave it like that, I'll use every possible resource I have to make them responsible for it.”
“These guys are absolute criminals. They will take your money and NOT SEND YOUR PARCEL. My parcel to Denmark came back after 4 weeks and no apology - no explanation, nothing. The refund procedure is so arduous and complicated that I haven't managed to get it back - they make it as hard as possible to claim (4 forms filled and still more information to put in!) and it really is a joke. ABSOLUTELY AVOID AVOID AVOID LIKE THE PLAGUE.”
