“Each time I have a delivery driver won't leave package even when note left with me accepting responsability now stopping buying from companies more than once if they use parcel force worst of all delivery companies that deliver regularly đ”
“I paid for next morning delivery ânext day before noonâ at ÂŁ9.95, expensive for small parcel, but as Iâm going away tomorrow and I need it to take it with me, I thought itâs worth it. Tracked it, still at the hub, will be delivered some time tomorrow!!! Too late, I will be gone! They offer the service but can not fulfill the terms.”
“a guy called Dave Lewis, called and asked me to take in a parcel for a customer who lives opposite me. this i did and as i signed he said. Oh there is a parcel from IKEA to an Elizabeth no last name and just flat 5 uplands road, could of been and Elizabeth and any of the 100 flats on Uplands Road, he did a bit of police detective work and not only found me but delivered 6 hours early. Well done Parcel Force employing this happy , helpful chap called DAVE LEWIS!!!!!!”
“Parcelforce are a nightmare and very unhelpful. My parcel was scheduled to be delivered today Saturday but no time slot was given. We had to pop out for 20 minutes and of course this is when the driver 'attempted' to deliver. He did not even try to leave the parcel with our neighbours and both sides were in.His text message said that he had left a card explaining what happens next, well there was no sign of a card when we got home. Tried to phone but no one answered so gave up. The last time I used Parcelforce they sent a message with a time slot and then 10 minutes later sent another message saying the delivery had been cancelled. Apparently the parcel had been left behind at the depot! The guy I spoke to was very rude. Anyway, the parcel was finally delivered the next day and as it contained perishables, I had to throw everything. To say I am not happy with this company is an understatement.”
“Holding my parcel to ransom. Want to extort money from me as I work all day. Wonât redirect to my work 3 miles from home as falls under a different office.
Please never use this company as you will lose customers.”
“I would have given them zero stars had that been an option on the system. I never had a delivery by them which didn't go wrong. Today, AGAIN, a delivery of 4 parcels was scheduled for 11am-12. The driver was here at 12 but instead of 4 parcels he only had 3. I made the driver call the other driver who mistakenly carried my fourth parcel. I was promised it would be here by 1pm. It's now nearly 4pm and nothing came. I called parcel force -- the line broke three times!!! -- to learn that they would now deliver at 5-7pm. No excuses, nothing. A whole day gone again just because they obviously don't care. If you can send with a different service, I would do that.”
“I was assured by customer services that a redelivery would occur the next day. waited at home all day, no sign of delivery. Spoke to customer services again, they said I need to wait at home all day for a second time, for them to try again. How many days will I need to waste?
There appears to be no relation between their systems and what the delivery driver does.”
“After finally getting my parcel and them saying they left a calling card with what will happen next which they didn't, my item came with the bottom of the box open and the side of the box open so clearly someone had a look. After trying to ring the Gatwick centre I was on the phone for 1hr33mins and gave up, this was at 7pm. The only nice thing i can say is the driver brought the package up the stairs for me.”
“I have no words to describe this company without using all existing swear words ever invented!
It is now over 2 months and parcelforce never delivered my parcel and claimed that they attempted twice, one of which i apparently refused the package!!!
They obviously went to the wrong address.
Now they are asking me for double what i paid in the first place to have the box resent to me!!
I know for a fact that sometimes when drivers can't be bothered to put some effort in finding the correct address, they pretend they attempted delivery and put a fake signature...
After the first alleged attempted delivery, i even called and gave my mobile and an alternative address in case they were having problems with the original one. Nobody ever called.
Next thing i know the parcel is back in the uk and i get asked to pay again.
Parcelforce said they are waiting for the gps info from the truck to see where it went... Yeah right, tnt are going to slag off their driver.
Well done Parcelforce, trust your business partner instead of your customer.
Don't ever use this company, they are the worst shipping company on the planet and to make things worst they don't give a damn. I'm really surprised how they are still in business!
Francesco Pane
Ref: GE238076199GB”
“Tracking number is a completely useless piece of information - clicking results in being advised there is no track record - parcel is due to be delivered tomorrow !!”
“Still waiting for my parcel, got a text Friday saying between 2.30 and 3.30, it didnât arrive, called them and they said the driver had to many parcels so took it back to the depot, and they would resend it Saturday, Saturday came and went, called them they said they couldnât locate my parcel, then Monday I called them they said they found it and it was on the van waiting for delivery, waited all day Monday, no parcel, called them yesterday and got totally fobbed off by every excuse they could use, now today they Carnt find my parcel, but will call me when or if they do ever find it, how can a company with an outstanding long held and big business just be so careless with other peopleâs items, I have never heard of such poor unreasonable excuses in my life, itâs about time this company was fined harshly for their unforgivable mistakes, To everyone who use them I suggest one thing PLEASE DONT RELY ON PARCEFORE TO DELIVER YOU GOODS,”
“Not for the first time, on a Friday afternoon, the driver has posted "difficulty finding address" and scuttled back to the depot with my important package. Would it be cynical to suggest that this might be something to do with the weekend starting (when, unlike the rest of the world, Parcelforce seems effectively to shut down)? We are frequently visited by a range of couriers, Parcelforce is the only one to offer such feeble service.”
“MY PARCEL WAS COLLECTED THE SAME DAY IT WAS ORDERED AND DELIVERED THE FOLLOWING MORNING. THE TRACKING WAS UP TO DATE AND ACCURATE. I WAS GIVEN A ONE HOUR DELIVERY SLOT WHICH WAS ACCOMPLISHED. I HAD PREVIOUSLY USED HERMES WHO WERE WORSE THAN USELESS AND DID NOT COLLECT THE PACKAGE AT ALL RESULTING IN A DELAY OF NEARLY 3 WEEKS. I WOULD DEFINITELY RECOMMEND PARCEL FORCE.
MARIANNE MONTAGUE”
“Most horrible shipping company ever!! Sent a gift to my daughter's boyfriend mother, which arrived on time but was absolutely smashed into pieces!!! It was a vase packed in the original retail package, someone must have kicked it real hard, absolutely appalling, obviously tried to request at least a refund for the postage, was told since item arrived on time, I will get f***all, never ever again!!”
“After reading the reviews I was really worried about my parcel arriving safely to it's attended destination, I am pleased to say the service was excellent and cannot parcel force, so I conclude that yes we are all good and quick to blame when things go wrong ( me to) but I think it's also important to sing praise when things have gone well.So I am pleased to say that today I am one happy customer thank you parcel force.”
“Very bad experience . I want to give it a zero basically. I was begging the delivery man to leave the parcel in front of my door as I was working in the office, he left even without leaving a card with instruction about what shall I do next. The call service will be answered by stupid AI first. Donât use them!”
“First delivery attempt 1 day late.
Driver claimed not to find the address (driver either a moron or a liar).
SMS message sent to home phone, which didn't work.
Redelivery after 3 days (weekend) preceded by another SMS message to an audio phone (which didn't work again).
Driver came down our half-mile farm track like a bat out of hell, didn't slow down in the farm yard, and went out the other side down an unmade track.
Driver came back, and stopped when I forced him to, skidding to a standstill 3 feet from me.
The item was then in the back of the van.
No apology for late delivery or his dangerous driving.”
“I spent 45 pound to send a parcel and they just dumped it in a depot and did not sent it. I could only call to get a message to say it is at the depot - not saying which depot.
It was a birthday gift to be sent to Austria that is why I spent 45 pound
SO DISAPPOINTED and now I have to find where the parcel is”
