“I paid for next day delivery and no one came, no card was left but I received a message saying the driver came no one opened the door and he left a card. The delivery was rebooked for next day between 11.00 and 12.00 and no one came again.”
“The most unhelpful and useless delivery company bar none. Parcel sent on 48 hour delivery - tracking stated 'Out for Delivery' for 5 days in a row and emails produced standard response ' We are sorry etc etc - tracking says out for delivery today'. Well I could read that too but still they didn't deliver. Finally promised Newport depot would contact me or I could contact them. They did not contact me and I could not raise them on phone. Don't touch them.”
“Really not impressed with Parcelforce’s “service”. Unfortunately I missed a delivery at my home address. Twice did I ask for redelivery to my work address, and was both times given confirmation that that was going to happen, but of course nothing happened at all either time. And when I call them to ask why, the first “service” person just disconnects me, and when I call back, I’m told that my parcel has been sent back to the sender, and no-one seems to know why the redeliveries didn’t happen. Shockingly unprofessional…”
“worse courier ever!!!! I will never use this ever ever!!! Drivers are such a liar saying that the addresse refused the parcel...rubbish!!! How would that be possible innit! Customer service are not helpful at all.”
“I should have listened to the lady at the post office to divide my parcel and post via Royal Mail. Extremely poor service. Dishonest as they lied about attempting delivery 3 times. Did not leave any slip to say they have been (lied about that too). Saying recipient has been advised to go pick parcel up at the depot. Lack of effective communication among staff. Still chasing a parcel I posted to London from Chester on 9/10/19.”
“Worst delivery company I have come across. Didn't even attempt to deliver item it would seem! No reason for parcel not to be delivered as reception was open, no card left. Had to ring parcel force to find which post office it was at to be told about one 45 mins walk (I don't drive) away from my flat. Requested for a re-delivery on a Monday and I was guaranteed it would be delivered by the following Monday. The next Monday came and no parcel. I called again to be told that my request had 'been ignored' and the parcel is still at the post office. This time I had a 'urgent request' for the parcel to be delivered within 3-5 working days after 5pm. This was also ignored and the parcel has now been sent to a post office which has closed down. No information about the new post office, even on the post office website, so sent on a wild goose hunt looking for my parcel I had originally payed to be delivered next day. 2 weeks later still no parcel.”
“I've been waiting for a parcel from Germany to UK, and wondering where it has got to I checked tracking. According to the tracking website Parcel Farce delivered it three days ago, but clearly not to me, and no card has been left either. Apparently it was delivered to my next door neighbour, but they haven't got it! The name on the signature isn't my neighbour's either!
Why is it every time this company is involved there are delivery problems.
I'm now going back to the retailer that sent the package to see what they can do.
I found this review site when I typed 'why are Parcel Force so rubbish' into Google. Lo and behold - nearly 1300 negative reviews! How is this company still in business?”
“Total failure of systems and staff at Parcelforce: Parcel from Australia sat in depot for a week but Parcelforce failed to attempt delivery and failed to ask for Customs Duty. When I rang to see why not delivered they took payment for the duty and their handling fee, saying delivery next day. Not delivered next day and their App failed even to find their own tracking number. Following day and still no delivery. 4 conversation later and told now finally scheduled for delivery - tomorrow! Centralised customer service staff try to be helpful, but system seems unreliable and no staff to answer phone all day in local depot as it's a training day. You might think thats a bit overdue. In frustration, called the escalated resolution number - that too is not manned today, according to their automated message - quite literally beyond belief. I'd give them negative 10 stars if the option was available.”
“Total failure of systems and staff: Parcel from Australia sat in depot for a week but Parcelforce failed to attempt delivery and failed to ask for Customs Duty. When I rang to see why not delivered they took payment for the duty and their handling fee, saying delivery next day. Not delivered next day and their App failed even to find their own tracking number. Following day and still no delivery. 4 conversation later and told now finally scheduled for delivery - tomorrow! Centralised customer service staff try to be helpful, but system seems unreliable and no staff to answer phone all day in local depot as it's a training day. You might think thats a bit overdue. In frustration, called the escalated resolution number - that too is not manned today, according to their automated message - quite literally beyond belief. I'd give them negative 10 stars if the option was available.”
“My parcel PBZO1896972002, had unfortunately, been sorted to the wrong delivery depot. But Belfast depot did not forward it to the correct depot, and still keep the parcel”
“I have never had so much trouble recieving a package. 2 attempted deliveries, no card left, parcel not left in safe place...I doubt whether any attempt was made.
Customer service rude and uninterested. I will not use them or companies who use them again, just too much hassle.”
“I sent a small parcel from Weymouth to South Wales,48hrs express, on the 7/10/19£12.00 it is now 15/10/19 and the express hasn't left the station!!!!!!!????!???????? no sign of it! Don't bother phoning customer services they palm you off,who is the numpty delivery driver? Probably fishing in tiger bay! What a shambolic company, can't be bothered, parcel farce! Just tell us it's lost and gone forever?rubbish.”
“I was due to receive two parcels. Two parcels confirmed on the van, however One parcel turns up. I was told the 2nd parcel would turn up on the same day 12-13.00. No parcel arrives. I check online which says parcel is at depot. Then the app says the parcel is at the post office. I go to there, but no parcel present. The app then again says it will be out for delivery again to the post office. Again no parcel present. Still waiting to get my 2nd parcel...”
“I received notification of delivery between 12.30 and 13.30 in the morning via text message. Around midday I checked on the live tracking on the ParcelForce App and saw the van was a couple of miles away. Checked again an hour later and the position hadn’t moved!
At about 14.30 I received another text message saying delivery was attempted but nobody at home - absolute rubbish! After eventually managing to speak to the depot (took about 30mins ), I was told the van was back at the depot.
Van driver obviously decided it was Friday and he or she wanted to knock off early, so lied about the attempted delivery. He or she should be sacked.
I changed my daily plans to accept the package which was required on that day - totally unacceptable, and as I have security cameras showing the drive, I have evidence that no delivery was attempted. Disgusting service, and not the first time this has happened with Parcelforce, so will never use them gain.”
“Parcel Force are to be avoided at all costs, do not use.
We sent a parcel to the US which needed additional clarification at US customs. PF were given the information immediately but they took over 5 days to pass it on to US customs by which time the parcel was returned to us in he UK. We attempted to claim from them as it cost £162 and they came up with every excuse possible to reject our claim.”
“Most unprofessional delivery service there is!
Notifying me about upcoming delivery, i am taking 2 days off work to receive delivery, waiting but they never show up, no notifications, no any communication. After 2 days waiting in vain, loosing my 2 days salary, i go back to work. And then every day after that they are trying to deliver it to my empty house. What an idiots!!! I haven’t seen such a stupidity!!! Where the hell you’ve been when i was waiting for you, putting all my life on hold? Delivery is a coordinated process between receiver and courier, if you promise delivery to the client on a certain time, die, but for fill your promise! Client changed all his plans cos of your imbecile driver, but you just couldn’t care less. You are the worst scum. I wish you would die slow death. One star is way too much for your “service” , you should be ashamed to look in the mirror!!!”
“Most unprofessional delivery service there is!
Notifying me about upcoming delivery, i am taking 2 days off work to receive delivery, waiting but they never show up, no notifications, no any communication. After 2 days waiting in vain, loosing my 2 days salary, i go back to work. And then every day after that they are trying to deliver it to my empty house. What an idiots!!! I haven’t seen such a stupidity!!! Where the hell you’ve been when i was waiting for you, putting all my life on hold? Delivery is a coordinated process between receiver and courier, if you promise delivery to the client on a certain time, die, but for fill your promise! Client changed all his plans cos of your imbecile driver, but you just couldn’t care less. You are the worst scum. I wish you would die slow death. One star is way too much for your “service” , you should be ashamed to look in the mirror!!!”
