“I genuinely recommend not to use this service if you have any other adequate alternatives or if you are looking to send something important overseas. I had an experience of using Parcelforce to send a parcel from the UK to Poland. It seemed great at first - they collected a parcel the next day, and I received regular updates via tracking number regarding its status within the next couple of days. But after my parcel "was exported from the UK" I stopped getting updates. Just to clarify: the parcel was exported from the UK on 21st of January, and it's 6th of February today. The promise was that it would be delivered not later than by the 1st of February. I got a reply from the customer service on 2nd of February saying that "there are delays in international items leaving the UK to some countries at present due to reduced flights caused by the impact of the corona virus. I am sorry, we cannot however confirm exactly when this may be." This response doesn't make any sense because according to their own tracking system, my parcel had already left the UK. Maybe they lost it in transit, maybe they forgot about it - I have no idea. But I know for sure that I am very frustrated with this unprofessional approach and ignorance of the customers. I wrote another request to customer service, and I'm wondering whether they will come back with an adequate response.
UPDATE
That's the reply I got: "There is currently a suspension of guarantee on all countries worldwide. We apologise for any inconvenience caused in this matter, but due to the nature of the issue we will be unable to assist you at this time. Please continue monitoring the online tracking at and feel free to contact us again once the delay caused by the suspension no longer applies"
My parcel hasn't been delivered and there are no updates.”
“I would like to make a complaint about your cornwall depot office, i sent off a parcel to Denmark and it never got delivered it came back as return to sender but we have since moved house they kept saying we have to speak to the sender .. and we kept repeating it over and over again we weren't they were vile and rude and then shouted at us and hang up.. we have it all recorded”
“I would like to make a complaint about your cornwall depot office, i sent off a parcel to Denmark and it never got delivered it came back as return to sender but we have since moved house they kept saying we have to speak to the sender .. and we kept repeating it over and over again we weren't they were vile and rude and then shouted at us and hang up.. we have it all recorded”
“Absolute rubbish. I shipped two metal fining cabinets and they arrived looking like they had been kicked there. Honestly whoever handled these did so with zero care. They were not fragile in any way but they were literally bent and dented all over. It's a complete joke. Then, even though I paid extra to cover them, Parcelforce dug out some exclusions which meant they refused to then pay me back for the damage. Unless you plan to ship bricks, I suggest you go with another provider as these guys not only suck at what they do, they also suck at accepting responsibility for how they do it. I wish now I would have just trashed the cabinets, so much for trying to do my bit to up-cycle them.”
“I guess that many people have satisfactory service from parcel force as, indeed, I have experienced in the past.
It is, of course, when things go wrong that their service is properly tested.
I recently sent a parcel to a customer it used the 48hr tracked signed for service.
The parcel reached the local delivery depot ( Maidstone) and there the problems started. For several consecutive days I received tracker messages saying the parcel could not be delivered because of access issues. The customer says there are no such issues and other couriers are delivering as normal.
I have tried to resolve this on line but am just taken round in circles and cannot contact anyone. The help desk does not work, I have waited on hold for over an hour on each of several phone lines, My emails are returned with the statement that they cannot answer e mails at this time. There is absolutely no way that I can contact anyone.
Don't think you are getting some sort of up market service from these guys they are useless!”
“I had an attempted delivery yesterday, my intercom does not work, I have been trying to contact you ever since to explain the situation, email sent, made a phone call, after 40 mins I gave up. looked online, but nothing. Your customers obviously mean nothing to you. Next time I order anything online I will make sure that AMAZON is delivering it.”
“DISGUSTING, OUTRAGEOUS I AM SICK TO THE BACK TEETH.
Sent a parcel on January 13th, now February 10th and parcel appears to be lost.
Still no sign of my parcel sent one month ago!
1. PERSON ON HELPLINE TELLS ME IT IS IN ITALY
2. PERSON ON HELPLINE TELLS ME IT IS IN A CONTAINER IN UK
3. PERSON ON HELPLINE TELLS ME IT HAS GONE BY ROAD AND IS LOST
4. PERSON ON HELPLINE SAYS THE "PRANADEMIC" !!!! HAS SLOWED THINGS DOWN, CAN YOU GET SOMEONE WHO CAN SAY PANDEMIC!
5. NO UPDATE FOR OVER 3 WEEKS.
6. BUYER DEMANDS MONEY BACK AND IS REFUNDED £300
WHERE IS MY PARCEL!!!!!!!!!!!!!!!!!!”
“I genuinely recommend not to use this service if you have any other adequate alternatives or if you are looking to send something important overseas. I had an experience of using Parcelforce to send a parcel from the UK to Poland. It seemed great at first - they collected a parcel the next day, and I received regular updates via tracking number regarding its status within the next couple of days. But after my parcel "was exported from the UK" I stopped getting updates. Just to clarify: the parcel was exported from the UK on 21st of January, and it's 6th of February today. The promise was that it would be delivered not later than by the 1st of February. I got a reply from the customer service on 2nd of February saying that "there are delays in international items leaving the UK to some countries at present due to reduced flights caused by the impact of the is scorona virus. I am sorry, we cannot however confirm exactly when this may be." This response doesn't make any sense because according to their own tracking system, my parcel had already left the UK. Maybe they lost it in transit, maybe they forgot about it - I have no idea. But I know for sure that I am very frustrated with this unprofessional approach and ignorance of the customers. I wrote another request to customer service, and I'm wondering whether they will come back with an adequate response.”
“Horrible service with UPDATE
I placed an order from uk to portugal on the 20th of January, since the 21st that my order has been stopped! I contacted to find out what's going on with my order and they didn't tell me what's going on, they said that to find out what's going on I have to contact the seller! THE ORDER IS WITH THEM ... how is it possible? in 2021 a company like this still exists?if they had told me that it is because of the coronavirus, I probably was not writing this review, but they prefer to make it difficult for me to know what is going on with my order.
UPDATE: still a horrible service, but now they are lying!
the parcel is NOT on its way to me.
Traking history:
21/1/2021- International Hub - prepared for export
3/2/2021- Lisboa EMS CTT- Arrived in destination country
6/2/2021-International Hub-Prepared for export
What?? the parcel was in the Uk on the january 21th, arrived to portugal on february 3, and then was AGAIN in the UK on February 6! worst company ever!don't recommend it to my worst enemy.”
“Awful service poor customer care and vile the way they think they can talk to you over the phone. Disgusting excuses for there poor services. Please avoid these fools they charge you more for a faster service then tell you you should of checked online in our hidden section before buying at the Royal mail because it won't be 4 days it will now be 3 weeks”
“I paid £62.98 for my parcel to be sent to The Netherlands on 12 January 2021. The parcel contains Christmas presents plus a warm coat for my son. Due to the present lock down. my son and partner were not able to visit us over the holidays. So, posted on the 12th, sent to the Hub on the 13th and has been there ever since, 17 days still in the UK and counting. I track it daily, but get as far as the Hub and a message saying, 'being prepared for export', whatever that means? HOW CAN WE HELP YOU? is the next thing I've done several times. I get no help except for a list of FAQs but no answers. I want somebody to tell me IF I can expect my expensive delivery to be completed?”
“I have contacted parcel force so many times regarding a parcel I had posted on the 2st of Desember 2020!!! They damaged my parcel and they still carry out investigation to see what has happened with the parcel...they delivery it to Madway Depot and back to National Hub many times without for reasons ... Actually they THEY LIE and DO NOTHING ...THEY JUST IGNORE ME AND MY FAMILY...They also repead: ohh, so sorry, we can't hepl you..... Now my package has been with them since January 23 and is not sent to the recipient still!
Terrible service... irresponsible staff, employees incompetent to track a parcel let alone to deliver it.”
“I sent a parcel to The Netherlands on the 5 January and the parcel has not arrived. The tracking says the parcel is still in the UK. But on the phone Parcelforce say it is in The Netherlands. This service is completely insecure. Do not risk your packages with this company.”
“Very happy with quick & efficient service. Am awaiting 2 refunds, because of errors by myself. Have no qualms that these will be dealt with. Would happily recommend ParcelForce.”
“Worst Experience Ever - would be putting it lightly.
Sent a parcel to my other half in th USA 48 hours express, was lost in the system for over a week before it turned up in a sorting warehouse to be exported, got stuck there for a further 2 weeks with me calling and trying to find out where my parcel is due to my growing concern of a irreplaceable christmas present not showing up before the day itself...(oh how naive I was back then...)
3 weeks further pass with me having to keep calling and repeating myself time and time again as the callbacks I was promised by the customer service team never happened.. only to find out that my parcel has been sent and delivered in China.... wooohoo... i thought my plight was over... NOPE .. I was so so wrong...
I now find myself in the super easy and customer friendly Claims department... (sarcatsic enough)? because after filing my claim through a longwinded process of filling out a form and signing up for an account using a user inferface that pales in comparrison to that of an aging and unloved local library that hasnt been updated since the mid 80's...
Nonetheless I have made it to the part where I am messaging back and forth with a representative on what they are willing to refund me and how to get my claim processed. However it is taking a small millenia as every time I message, it takes 5-10 working days to get a response. It's been nearly a month already and im still trying to contest what parts they are choosing to refund and what parts they are not.
Bearing in mind that they have already confirmed to me that my parcel was delivered in delivered in China... IN WRITING! They also are requesting that the recipient of my parcel fills out a form that they have apparently sent to him to confirm that he did not recieve the parcel. Needless to say the delivery of this form has been about as reliable as the package itself and has not shown up... (Could be in the depths of the Borneo rainforest for all I know)
At this point all I want to do is talk to a human over th phone so I can get a straight awnswer and cut this silly back and forth email chain that could take several more weeks or months down to a 10-20 minute phone call (maybe thats too much to ask huh) but apparently since last year they no longer have a contact number for the claims department (big suprise that would be far too helpful) so I guess im stuck fighting this battle of wills to get refunded for a service that has already been confirmed as 'Lost'
Needless to say... Never again... Stay away... run a mile and never look back. This company and their customer service is awful. 0 stars”
“I am expecting a parcel since Friday.
As per the tracking history delivery was attempted twice (no email or text message received and I did not even know the parcel was handed to Parcel Force if I had not contacted DHL) and a post card was left. I was always at home, none came and no post card was left.
I phoned yesterday and asked to deliver my parcel to local post office and again this morning delivery was attempted. I called up and someone was going to investigate. I received a voice message saying to call back to re-arrange a delivery because post office was closed. When I called back I was told to call later because the parcel was not at the depot. I called back and I was told "the driver has changed route but no worries, you will receive it today" without even listening what happened and when I said "I was given a different information" the answer was "well, this is the information I am giving to you now" in a very rude way.
I am very disappointed, I understand delays can happen but you should train your team to find solutions, rather then giving rude answers. This is very poor customer service, it is ridiculous, very disappointed.”
“Worst service ever. Avoid at all costs. Lost parcels, massive delays, no refund offered because you have to make the claim a few weeks after sending the parcel, my parcel didn't show up until 3 months later, at which point it sat in an unknown depot and then disappeared. No chance of getting in touch with them either. scum”
