“Even though I was at home Parcelforce delivered my parcel to one of my neighbours. They left no note or any indication at my house that they had been there or where the parcel was delivered. I had to call the customer service line to find out where my parcel was. After spending 5 minutes repeating my order number to an automated system, I was finally transferred to a person. She could also not tell me where my parcel was delivered. 32 hours after I called the customer service line I still have no feedback where my parcel was delivered. I did get an email informing me that my inquiry has been closed. Now I'll have to ask all my neighbours if they have my parcel.”
“Avoid them like a disease. They managed to get me to waste 7 hours of time (so far) after they lost our parcel sent at a high cost last October. They make out that they're efficient but the opposite is true. Finally they said to claim via their website but it does not work. Then they said the only way forward is to go a PostOffice, collect a form, fill it in and then put this in your own envelope, pay for a stamp, address it to a PostOffice box so they can collect and decide. Even though the claim sum is quite low they want proof of purchases by receipts etc. In other words they are throwing obstacles in your way so they can avoid paying out. They even demanded the expected receiver fill out a similar form, again proving costs with receipts. Two words, Total Madness.”
“Do not under any circumstances use this company worst experience ever.Overs month sent email about damaged return to company have sent lots of emails, sent messages made calls but one answering email messages and hanging up on phone after saying everyone working from homr”
“SENT A PARCEL TO ITALY OVER ONE MONTH AGO
SENT A PARCEL TO ITALY ONE MONTH AGO. HAVE BEEN TOLD IT IS IN A CONTAINER SOMEWHERE STILL IN THE UK?
Your reply is useless! Who do I contact? I have been going around in circles for a month.
Still no sign of my parcel sent one month ago!
1. PERSON ON HELPLINE TELLS ME IT IS IN ITALY
2. PERSON ON HELPLINE TELLS ME IT IS IN A CONTAINER IN UK
3. PERSON ON HELPLINE TELLS ME IT HAS GONE BY ROAD AND IS LOST
4. PERSON ON HELPLINE SAYS THE "PRANADEMIC" !!!! HAS SLOWED THINGS DOWN, CAN YOU GET SOMEONE WHO CAN SAY PANDEMIC!
5. NO UPDATE FOR OVER 3 WEEKS.
6. BUYER DEMANDS MONEY BACK AND IS REFUNDED £300
WHERE IS MY PARCEL!!!!!!!!!!!!!!!!!!”
“I genuinely recommend not to use this service if you have any other adequate alternatives or if you are looking to send something important overseas. I had an experience of using Parcelforce to send a parcel from the UK to Poland. It seemed great at first - they collected a parcel the next day, and I received regular updates via tracking number regarding its status within the next couple of days. But after my parcel "was exported from the UK" I stopped getting updates. Just to clarify: the parcel was exported from the UK on 21st of January, and it's 6th of February today. The promise was that it would be delivered not later than by the 1st of February. I got a reply from the customer service on 2nd of February saying that "there are delays in international items leaving the UK to some countries at present due to reduced flights caused by the impact of the corona virus. I am sorry, we cannot however confirm exactly when this may be." This response doesn't make any sense because according to their own tracking system, my parcel had already left the UK. Maybe they lost it in transit, maybe they forgot about it - I have no idea. But I know for sure that I am very frustrated with this unprofessional approach and ignorance of the customers. I wrote another request to customer service, and I'm wondering whether they will come back with an adequate response.
UPDATE
That's the reply I got: "There is currently a suspension of guarantee on all countries worldwide. We apologise for any inconvenience caused in this matter, but due to the nature of the issue we will be unable to assist you at this time. Please continue monitoring the online tracking at and feel free to contact us again once the delay caused by the suspension no longer applies"
My parcel hasn't been delivered and there are no updates.”
“I would like to make a complaint about your cornwall depot office, i sent off a parcel to Denmark and it never got delivered it came back as return to sender but we have since moved house they kept saying we have to speak to the sender .. and we kept repeating it over and over again we weren't they were vile and rude and then shouted at us and hang up.. we have it all recorded”
“I would like to make a complaint about your cornwall depot office, i sent off a parcel to Denmark and it never got delivered it came back as return to sender but we have since moved house they kept saying we have to speak to the sender .. and we kept repeating it over and over again we weren't they were vile and rude and then shouted at us and hang up.. we have it all recorded”
“Absolute rubbish. I shipped two metal fining cabinets and they arrived looking like they had been kicked there. Honestly whoever handled these did so with zero care. They were not fragile in any way but they were literally bent and dented all over. It's a complete joke. Then, even though I paid extra to cover them, Parcelforce dug out some exclusions which meant they refused to then pay me back for the damage. Unless you plan to ship bricks, I suggest you go with another provider as these guys not only suck at what they do, they also suck at accepting responsibility for how they do it. I wish now I would have just trashed the cabinets, so much for trying to do my bit to up-cycle them.”
“I guess that many people have satisfactory service from parcel force as, indeed, I have experienced in the past.
It is, of course, when things go wrong that their service is properly tested.
I recently sent a parcel to a customer it used the 48hr tracked signed for service.
The parcel reached the local delivery depot ( Maidstone) and there the problems started. For several consecutive days I received tracker messages saying the parcel could not be delivered because of access issues. The customer says there are no such issues and other couriers are delivering as normal.
I have tried to resolve this on line but am just taken round in circles and cannot contact anyone. The help desk does not work, I have waited on hold for over an hour on each of several phone lines, My emails are returned with the statement that they cannot answer e mails at this time. There is absolutely no way that I can contact anyone.
Don't think you are getting some sort of up market service from these guys they are useless!”
“I had an attempted delivery yesterday, my intercom does not work, I have been trying to contact you ever since to explain the situation, email sent, made a phone call, after 40 mins I gave up. looked online, but nothing. Your customers obviously mean nothing to you. Next time I order anything online I will make sure that AMAZON is delivering it.”
“DISGUSTING, OUTRAGEOUS I AM SICK TO THE BACK TEETH.
Sent a parcel on January 13th, now February 10th and parcel appears to be lost.
Still no sign of my parcel sent one month ago!
1. PERSON ON HELPLINE TELLS ME IT IS IN ITALY
2. PERSON ON HELPLINE TELLS ME IT IS IN A CONTAINER IN UK
3. PERSON ON HELPLINE TELLS ME IT HAS GONE BY ROAD AND IS LOST
4. PERSON ON HELPLINE SAYS THE "PRANADEMIC" !!!! HAS SLOWED THINGS DOWN, CAN YOU GET SOMEONE WHO CAN SAY PANDEMIC!
5. NO UPDATE FOR OVER 3 WEEKS.
6. BUYER DEMANDS MONEY BACK AND IS REFUNDED £300
WHERE IS MY PARCEL!!!!!!!!!!!!!!!!!!”
“I genuinely recommend not to use this service if you have any other adequate alternatives or if you are looking to send something important overseas. I had an experience of using Parcelforce to send a parcel from the UK to Poland. It seemed great at first - they collected a parcel the next day, and I received regular updates via tracking number regarding its status within the next couple of days. But after my parcel "was exported from the UK" I stopped getting updates. Just to clarify: the parcel was exported from the UK on 21st of January, and it's 6th of February today. The promise was that it would be delivered not later than by the 1st of February. I got a reply from the customer service on 2nd of February saying that "there are delays in international items leaving the UK to some countries at present due to reduced flights caused by the impact of the is scorona virus. I am sorry, we cannot however confirm exactly when this may be." This response doesn't make any sense because according to their own tracking system, my parcel had already left the UK. Maybe they lost it in transit, maybe they forgot about it - I have no idea. But I know for sure that I am very frustrated with this unprofessional approach and ignorance of the customers. I wrote another request to customer service, and I'm wondering whether they will come back with an adequate response.”
“Horrible service with UPDATE
I placed an order from uk to portugal on the 20th of January, since the 21st that my order has been stopped! I contacted to find out what's going on with my order and they didn't tell me what's going on, they said that to find out what's going on I have to contact the seller! THE ORDER IS WITH THEM ... how is it possible? in 2021 a company like this still exists?if they had told me that it is because of the coronavirus, I probably was not writing this review, but they prefer to make it difficult for me to know what is going on with my order.
UPDATE: still a horrible service, but now they are lying!
the parcel is NOT on its way to me.
Traking history:
21/1/2021- International Hub - prepared for export
3/2/2021- Lisboa EMS CTT- Arrived in destination country
6/2/2021-International Hub-Prepared for export
What?? the parcel was in the Uk on the january 21th, arrived to portugal on february 3, and then was AGAIN in the UK on February 6! worst company ever!don't recommend it to my worst enemy.”
“Awful service poor customer care and vile the way they think they can talk to you over the phone. Disgusting excuses for there poor services. Please avoid these fools they charge you more for a faster service then tell you you should of checked online in our hidden section before buying at the Royal mail because it won't be 4 days it will now be 3 weeks”
“I paid £62.98 for my parcel to be sent to The Netherlands on 12 January 2021. The parcel contains Christmas presents plus a warm coat for my son. Due to the present lock down. my son and partner were not able to visit us over the holidays. So, posted on the 12th, sent to the Hub on the 13th and has been there ever since, 17 days still in the UK and counting. I track it daily, but get as far as the Hub and a message saying, 'being prepared for export', whatever that means? HOW CAN WE HELP YOU? is the next thing I've done several times. I get no help except for a list of FAQs but no answers. I want somebody to tell me IF I can expect my expensive delivery to be completed?”
“I have contacted parcel force so many times regarding a parcel I had posted on the 2st of Desember 2020!!! They damaged my parcel and they still carry out investigation to see what has happened with the parcel...they delivery it to Madway Depot and back to National Hub many times without for reasons ... Actually they THEY LIE and DO NOTHING ...THEY JUST IGNORE ME AND MY FAMILY...They also repead: ohh, so sorry, we can't hepl you..... Now my package has been with them since January 23 and is not sent to the recipient still!
Terrible service... irresponsible staff, employees incompetent to track a parcel let alone to deliver it.”
