“NEVER use them. Also never use TNT. What an absolutely uselles bunch of carriers. Always issues. TNT has delivery problems all the time. Parcelforce never pick up stuff when they say they will!!!! Unbelievable”
“Terrible customer service and management
Terrible customer service and management, With new Brexit regulations I have sent a parcel and I could not lend the parcel in Greece, For that, I have asked the parcel to return to the UK and I'm waiting for nearly 2 months to receive my parcel back, and the funny thing is the still charging you £35.00 to return the parcel.
Do not request a call back from the management, you won't receive it; don't bother sending e-mail, they don't reply.
One thing they're very good at is, to reply to everything with the same email or message just look below every single complaint”
“I paid for a 24 hr next day delivery. I dropped the parcel off as instructed at the post office, ready for next day delivery. When I checked the next day on the status, expecting to see it had been delivered, it was showing as ‘awaiting customer drop off.’ I called the Post Office and was told that the Parcel Force driver ‘just didn’t show up yesterday and hadn't arrived yet today.’ She claimed she would give the parcel to Royal Mail as there was another parcel that hadn;t been picked up.
The parcel was showing as in the system later that day - the day that it was meant to be delivered. It was eventually delivered the next day - a day late.
i asked Parcelforce for a refund - I paid for 24 hr and got 48. They failed to deliver the parcel on time. I have been told I am not entitled to a refund because their commitment to deliver within stated times, only starts once the package is in their possession and logged onto their system. The driver just didn’t show up - that is not my fault!!!!!
So, they then claim that because the parcel was actually delivered the next day - albeit a day later than I paid for, they have fulfilled their commitment and I am not entitled to any refund.
So.........I pay for a 24 hr service - which turns into a 48 hr service because their driver just doesn’t show up. How they can say that because they ultimately delivered the package within 24 hrs - albeit 24 hrs late is just completely insane. How can you possible trust a service that cannot commit to delivery times and refuse to accept an responsibility or liability for late deliveries.”
“Parcel force obviously is a disgrace that needs an urgent overhaul I must say. They have failed to deliver a parcel that was sent to me within the UK about a month ago, despite paying for first class delivery. They keep saying their drivers have problems with the address. Now I can’t help but wonder how other companies manage to make deliveries to this same address on an almost daily basis and the address is only hidden from Parcelforce drivers! I think it’s a shame on their part and they really need to get their act together, otherwise they may soon be out of business! I have tried severally to speak with their customer service advisors but they seem to be clueless as well and keep promising to arrange a re-delivery which has never succeeded. Even after directing them to drop the parcel at my local post office, they have still failed to do that. What on earth am I supposed to do now please? Do they expect me to forfeit my parcel due to their own incompetence? This is a disservice to humanity!!!”
“What disgusting service. Sadly a client used parcel force to send a package (next day). Delivery was shown to be between 7.40 and 8.40pm (to an office building). We however waited and guess what??? At 8pm apparently the parcel was sent back!! No card. No explanation. The phone lines take 35 mins to 1 hour to get through to someone useful. WILL NEVER USE.
Ref: PBVS1383187001”
“Parcel Farce attempted to deliver an item to me a couple of days ago and left a note saying they would redeliver the next day. The next day instead of ringing the door bell they just left another note saying the parcel needed to be collected at a local depot. I rang to arrange redelivery and was met with one of the worst automated machines I have ever interacted with, I have what I would call an unrelenting "Received Pronunciation" accent that would put most BBC Newsreaders out of a job yet when I stated my address in Surrey it asked if my address was "Manchester Airport". After failing to arrange a redelivery this way I was finally passed onto a human who rescheduled the delivery for the next day. Obviously the parcel did not arrive the next day so I rang again. To the machines credit, after attempting to redeliver to Manchester Airport for a second time and putting me through to the Manchester office, a very friendly (and understandably confused) gentleman told me he would redirect me to the London office. Finally we're in the right half of the country. Again, the worlds most incompetent answering machine attempted to handle my query and by some miracle managed to navigate through my heavy Received Pronunciation accent and rescheduled the delivery for the next day. I have no idea what is in this parcel but I'm hoping to find out before I turn 100. Good luck to anyone whose speaking voice doesn't match the exact frequencies of Microsoft Sam if you ever miss a delivery, you're going to need it...”
“Customer focused. Great communication giving one hour time slot for delivery. Covid procedures observed. Arrived within the time slot. Mightily impressed. Thank you!”
“You delivered my parcel to someone else and then said that I had to dispute the fact that it hadn't been received even though it was signed for my someone I didn't know who lived a mile away before you would accept it. You don't enable people to speak to you through the only phone number you give out which makes your life very easy and a customers very difficult.”
“This company is a fraud. I have sent my very important documents via them from post office. They told me it will deliver in one week after 3 months it hasn’t delivered.I paid £60 for fast delivery for just 2 letters.”
“Almost never received the parcels delivered by them. Said they came but I wasn't there, and that's impossible as I'm working from home and don't move... Sometimes they don't even bother to email me, send a text to give me a tracking number. Said they have a problem with the address, but that's funny that others like Royal mail, dpd, etc. find my address and have no problem to deliver my parcels... In conclusion use them if you want to lose your money and parcels.”
“Stayed up entire day from a long night shift to wait for parcel to be delivered. Received message that est. delivery time is 14:55-15:55. 15min past 1600, still no delivery. Then received message that they attempted. LIES!
I WAS AWAKE ENTIRE TIME. ROOM DOOR OPEN, WHICH JUST ADJACENT TO MAIN DOOR. NO KNOCK, NO DOOR BELL, NO CALL. NOTHING.
They said they left card with instructions. Again, nobody came.
Called CS, NOT HELPFUL. SAID SOMEONE WILL CALL AGAIN. STILL WAITING.
THEY DON'T KNOW WHETHER PARCEL WILL BE DELIVERED OR WHAT. IMPOSSIBLE! NOW IM STUCK ON A LIMBO.
If there as a negative star, I'd choose that foe wasting my time and energy, and especially for the lying delivery guy.”
“My phantom delivery was supposedly at 1-42 pm but I was out and a widower so live alone. Delivery driver states he gave me the parcel which is untrue he signed for delivery himself (XlP) I have witnesses that I was out with them at the time so house was empty. The delivery driver is either lying or delivered to another address. Parcel force have interviewed him but he's sticking to his story. They are interviewing him again in three days time. Let's hope he tells the truth this time but I'm not holding my breath. Anthony Thomas”
“Organised and paid for a collection. Parcelforce dropped the parcel in a pool of water and gave it back to the sender undelivered. They won't speak to me or refund me. If this isn't legal mugging, I don't know what is? Second time it has happened so shame on me I guess. But my husband said the first time was probably an unlucky experience. My reference from Parcelforce PBUX6674204001”
“A lot of what I wanted to say is exactly as others have experienced. It has been over 4 months and PF are demanding proof of purchase before allowing compensation. In fact they mention Amazon and eBay. Only some of the goods we sent came from there. So are they saying without a receipt they won't refund? I have so far spent over 7 hours trying to deal with them. Unless you intend to write a book about their "Service" I would suggest, like others have, that you avoid like the plague. What is worse is they give you a false reassurance upon your first call to them about how efficient they are at getting to the root of the problem. I'd say the root is lack of control over the process plus thieves within the organisation...”
“My recommendation is to NEVER EVER use this company. They are very rude, unkind lack any human empathy and chuck your goods on your doorstep broken and torn - they treat peoples parcels with absolute contempt. If you value your stuff - use another company”
“If you don't want any tracking info on your package whatsoever , prompt delivery within 2 months of actually sending your parcel , even though you paid for 3 day delivery window ,then chose Parcelforce, as this is exactly what you will receive. I would suggest getting a DHL account as they have an external customs clearing system totally independent of the UTTER CALAMITY DISASTER ZONE that is Heathrow. This is ,without doubt , the most cataclysmically bad ,awful ,useless courier in the history of mankind and postal services. I found that on my last package ,sent to Holland on again 3-5 day window , took 25days to get delivered. I also worked out , that, from my house in Bedfordshire , if I put the package on the back of a Donkey and I walked to Holland , sleeping over for 2 nights on the way in a hotel , took a ferry to Holland and walked onwards to the address I would have arrived 19days earlier than it took Parcelforce to deliver my item ! Great well done ! Yet DHL delivered a watch I had bought from the Kingdom of Jordan in 4 days flat customs paid and then delivered on time . Can anyone explain what on this God's Green Earth are Parcelforce playing at, as it is sure as eggs is eggs it is not delivering Parcels ..... it seems to be anything but in fact . It's like going to a Lawyer's Office wanting legal advise on a house purchase and then coming away from the hours consultation with an Indian Takeaway and Bicycle I mean WTAF is happening here . I paid for a service , I want my damn package delivered before the cardboard box decays through wind erosion and time spent being prepared for export !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
