“3 times in a row the driver has clearly lied about attempting delivery. Called customer service. A call back was promised in 30 minutes. None was ever received. Customers of online shopping organisations that use ParcelForce are powerless, and ParcelForce staff know it, and take advantage of it. In my book, this makes them a bunch of contemptible crooks, victimising those weaker than them. If this seems harsh, how would you describe taking money from people and then offering no service in return? Isn't this theft? Shouldn't staff not only be fired, but be prosecuted for fraud?”
“Tracking says they attempted to deliver my parcel 3 days ago but I was at home all day and no calling card was left, so I am certain they did not attempt delivery. The parcel has now been stuck in the depot for 2 days and nobody is able to tell me if it is actually there, or when it might be delivered.”
“The WORST delivery company in the UK. I ordered a parcel to be delivered on a Tuesday which they apparently failed to deliver, then they tried again on Wednesday and there was still no parcel even though I was home all day waiting. They said they attempted delivery but no one showed up to my house and they just couldn’t be bothered to deliver it. It is now the Thursday and I STILL do not have my parcel and I do not trust anything they’re customer services says to me anymore. Also they had my mum pick up a parcel at their depot which was completely damaged with holes and rips in the packaging. DO NOT USE PARCEL FORCE.”
“You have my parcel and no information on delivery .. called the office 2 times no adequate answer given.. online tracking doesn’t even work
Disappointed with zero rating”
“All the dreadful reviews are totally true. I would give no stars if I could. They lie lie lie. Their tracking systems lie and their customer service is dreadful their attitude is shocking!!! I still haven't received my parcel even though it has been out for delivery the last two day!!!! How hard can it be!! I am beyond Angy and beyond frustrated.”
“👍 Very helpful customer service team at Poole Depot in Dorset !!
The girl “ Dom “ at reception, as well as “ Jo “ one of the Managers did their upmost to sort my problem out.
THANK YOU GUYS 🙏🏼🙏🏼”
“Believe the reviews you read here... they are terrible to say the least. They lie about time slots when it will be delivered. They lie they left a card when they haven't even attempted delivery. Honestly just shut down shop if you can't provide the service you charge for. MyHermes is taking over and I can see why. They're cheaper, more reliable and actually do the job. You know.... they DELIVER!”
“If I could give them zero stars I would. Horrible customers service, delayed delivery and they also charged me fees that shouldn't be charged to deliver my item.”
“They managed to lose an item, then claimed it had been delivered. No customer service, can't speak to anyone in person. I wonder who now has the goods?”
“Shockingly bad customer service. Paid for fast delivery for an urgent parcel and it never arrived, the driver came onto my street so his gps would record him being here and drove off, didn’t even try to deliver the parcel. I contacted the depot and they couldn’t care less. Having to take another day off to wait in”
“Useless wasters. No card left delivery not attempted. Searched cctv no van at all. Drove item straight to local post office only way I found out was by telephoning BT who the package was from who told me where the package was. Postal Farce never get it right. Avoid!!!”
“Pathetic 'delivery' service lazy self employed drivers. No cards left. Almost had to punch one on the nose after I caught him lying to me about a bell he pressed where the is no bell. Postal Farce more like. Double us less.”
“I made an order for next day collection and postal of a large item and paid said amount needed. I have security cameras around my house and a ring doorbell. I checked the tracking for it to say they tried to collect but no one was in but I was in all day and the security cameras saw nothing no parceforce staff mamber. So I contacted to be passed left right and center and no one to know what was going on and for all of them to trie and squeeze out of trouble. For the Aldershot branch to tell me they went to the wrong house the one 4 doors down from me who I am friends with and they would have told the staff member I live 4 door up but no. Because they never went to that address either. Problem is they have no complaints procedure from what I can tell or they just won't take the formal complaint on board because they are lazy”
“Absolute rubbish service ,don’t deliver when they say .after waiting in all day then on tracker claim they tried to deliver parcel that morning no such thing lying lying crap service .to quick to send goods back to depot and not deliver them.rang the company got a very disrespectful don’t care attitude lady on the other end so no joy avoid avoid,absolute terrible.”
“I had ordered some stuff from triumph and asked for express 1-3 day delivery. However they messed up my order and didn’t dispatch it on time. I was gonna leave the UK the country the following day and needed the parcel to be delivered before 11 am on Nov 15. I spoke with Sinead ya parcel force on the 14th to see if they could have this done. Sinead was the most helpful person I’ve ever interacted with over the phone. She mad sure she got in touch with the relevant department and ensured my parcel was delivered on time. I cannot thank you enough Sinead for all your help. Warm regards
Dilshad”
“My parents posted three parcels from Austria to England. Parcelforce is the only delivery service I know that does not send you an email or give you a call that a parcel is about to be delivered within a cetain time period so that you can either accept or advise (leave at a safe place, have a neighbor sign) to deliver on a different day. Who is at home at 2pm on a working day?
Calling them is a nightmare as you are passed around from person to person. Also, why do I have to pay for a Saturday delivery? It is not my problem they do not offer delivery slots in the evening for people that work or manage to have a neighbor sign. Why do I have to pay for a Saturday delivery after my parents already paid for sending it? Never again”
“First parcel arrived smashed and delivered to a neighbour's house, even though I was in all day. Clearly an attempt to hide their fault. Replacement was supposed to arrive by midday today. It's now 5pm and still waiting. Utterly and completely useless. I would give them no stars if I could.”
“Waited in silence No knock No delivery No card Ignored instructions
I have been waiting in all day for my parcel and even put delivery instructions on amazon should I fail to answer the door. I had been sitting in silence and never heard a knock and never received the card through the door even though I got a text message asking to follow the cards instructions. I truly believe there was a driver error whereby he got the wrong address or refused to brave the rain, wind and blistering cold to approach my front door. I called Parcel Force to be promised a call back from the depot only to be kept waiting till after office closing times so I was forced to arrange a re-delivery for the next day. I wasted an entire day off work waiting for this driver and a simple apology would be unreasonable. I'm angry.”
