“Completely useless and unprofessional
Lied about attempted delivery.
Lied about leaving a calling card.
Parcel was damaged.
And it would have actually fit through the mail slot...”
“It's just taken me 4 days to get my parcel - what's the point in trying to deliver a second time in daytime when the recipient is most likely at work? The weird parcel reference no. started with U and when I told the computer voice the reference it repeated three times 'O' !!! and I had to abort the automated method. The real person I spoke to afterwards then said I should leave it 2 days to pick it up from my local post office. Never have this problem with the Royal Mail.”
“Didn't leave the parcel where expected - just left me a card saying 'it will be delivered tomorrow'. No parcel number, no time slot. By the time I got it their customer service had closed!”
“Thick driver couldn't even be bothered to leave a card so i had no idea the important parcel had been delivered or where it was. Pathetic beyond belief.”
“Parcelforce KIDLINGTON
Terrible customer service.
This bloke: 'Lovemore Nyarota' (http://tinypic.com/r/261krdl/9) should not be allowed on the front desk.
Customer service skills non-existent, obnoxious and extremely unhelpful. I asked for a very small amount (20cm) of tape to reseal a parcel that had come unstuck. He wouldn't allow me to stick the parcel myself, even after explaining that I'd just like to be sure it was secure. Instead, I would have to leave and bring the parcel back. I was then told there would be every possibility my parcel would be damaged in transit!
Will not be using again.”
“Driver delivered a very expensive item (£255) to the wrong address and when went to retrieve the item the person who signed for said item was "out". Have had to keep phoning for updates to which the last person I spoke to didn't seem overly concerned about the matter and just said that the driver posted a slip through the door requesting they contact him to arrange a pick up. I have no guarantee that they are going to do this, for all I know the person who has accepted this item could easily have resold it now. I have absolutely zero faith in Parcelforce now and it's put me off even ordering from eBay now as this isn't the first time something has gone wrong but never to this level. How the hell in this day and age where sat navs are pretty much a standard feature that this could have happened is beyond me. My advice is avoid Parcelforce at all costs, especially when ordering anything expensive.”
“Driver did not turn up to upift my parcel. When I phoned the company 2 hours after it was due to be uplifted they told me that the driver was just running late. The next day it has still not been picked up. No contact at all so I phoned them. I paid £12 for a fairly small parcel to be delivered within 15 miles. Extremely poor service. Don't know if other companies are any better but will try a different one next time.”
“Rotten company from top to bottom. I paid £40 to have a simple key delivered next day before 9am and they managed to loose it before it had even got on to their lorry. Their couldn't care attitude was disgraceful. They lie about about every part of their process and blame other depots to palm you off. They have to take the award for being the WORST employees in the country. READ THE REVIEWS.”
“ParcelForce hold my package EM998683601RO without scanning since February 27 like.
The item has been exported from Romania since February 26 and ParcelForce keep advising the sender to inquire in its country. It's absurd! I keep reading on forums that UK and Germany have this issue of delaying or not scanning in time EMS packages. How is that possible for this fee we pay? What should I do, use a "better" service, fill a complaint and wait 3 months to get my money back? Or they should look better in their yard where the packages are lost by unprofessional employees?”
“I'm not sure if this review has gone through so I am writing it again just in case.
I sent two items, one got broken and they are refusing to pay for the item. The items were bought 2nd hand and so did not come with proof of postage and therefore according to them no proof of postage no cover.
Staff are rude and unhelpful. Avoid this company and use another.”
“If only I knew that Dwell was using Parcelforce for their deliveries I wouldn't have shopped with them! Not only Parcelforce did not deliver the product but they lied that they had and even had "my signature" in their trucking page which I have not made as I wasn't even home on the day when my parcel was NOT delivered!”
“Parcel Force Provides Absolutely Horrendous Service.
I sent a parcel to my mother in the UK from the US using standard USPS mail, it all went well until my parcel got into the hands of this sorry excuse of shipping company.
I do not know who was meant to deliver it but that incompetent excuse of a delivery man/woman did not even show up to my mothers house to deliver the package yet still claimed that the parcel was rejected.
the most annoying thing about all this was the this sloth of a worker did not bother to leave a pickup slip before dropping the parcel at some random post office he passed by on his way back to the office.
The only thing I am grateful for is that the parcel force website left a vague description of the area this "courier" might have dropped my parcel.
So now my mother had to roam the area visiting every single post office both commercial and private in order to get the parcel I paid money to have delivered to her house.
I can only image what would have happened to my parcel if I had not paid extra for a tracking code.
This company is a joke and anyone knowingly hiring these guys services should do so knowing that they most likely will do a halfhearted job.”
“Booked 48 hr delivery On Monday
Several phone calls picked up on Wednesday
Delivered next day on Thursday
Cannot fault phone staff 5 stars cannot fault delivery driver 5 stars
It's what happens in between booking and picking up”
“If I could give no stars I would.
After receiving a letter from Parcelforce towards the end of January, I tried to pay the customs charge online. The number issued by Parcelforce was not recognised by their system. I tried to pay by phone, both by the automated service and by speaking to an operator but was unable to, as the number was not recognised. When the operative tried to find my order by post code it crashed the system. They said they would call me back. They did not.
I have emailed and called the Parcelforce head office and relevant depot repeatedly since then, sometimes twice a day. Each time I would contact you by email I was referred to the depot. Each time I spoke to the depot the system would crash or the person would "look into it and call me back" which would then fail to happen. The one instance when I did receive a call from someone at Parcelforce, they heard me say hello three times (I could hear them breathing) and then they hung up. I suppose they wanted to leave a voice mail rather than talk to me.
At each step I have been polite and tried to offer alternatives to get things moving - could parcelforce open a new tracking record which I would be able to pay on? Not possible. Could I pay the driver in person? Not possible. Today I have tried to arrange visiting the depot (which is a three hour drive away for me) to ensure that someone would be in to meet me, and I have been told the parcel is going to be returned to the US (the origin of the poster). I have bought my concern that the parcel would go back to the US, but was assured that this would not happen, as they were "looking into it".
I have been trying to pay you for weeks. They have blocked me from doing so with your own systems at every point. No one at Parcelforce can offer me any solutions.”
“i was left a card saying company attempted delivery but no one at home and to call to arrange another delivery day. Rang company and arrranged it but next day driver turned up and when I mentioned I didn't expect the parcel today and had arranged it for tomorrow he was so rude in the way he spoke and proceeded to roughly handle the large parcel that he would not listen to me. It's a good job the item was not that fragile as I don't know what the state it would be in. At no point was I rude to him but he came accross as having a bit of an attitude because of the situation. I explained I had called Parcelforce to arrange a day but he would not listen telling me that the call centre had not relayed this message to the drivers and stormed off leaving the large parcel half in and half out of the doorway. This driver has delivered numerous parcels to our address with never a problem and I can only summise that because he had to come back with a large parcel he was not at all happy. This is no excuse for the way he spoke to me and because of his actions I am very reluctant to use this company again nor will I recommend them. The phone calls I made to re arrange this parcel has been a waste of time as I called the company when he left and was told they had no record of me calling although the call handler the day before had confirmed delivery for the day I asked for. Not happy.”
“We have a contract with Parcelforce for 8 years and we send parcels every day. Services and every year get worse, but this year is just terrible!!! In 4 weeks time 3 smashed parcels and our lost reached 260 pounds. Nobody is intresting in problem solving, customer service is unsupportive, so we have no choice but to look for alternative courier.”
