“Worst delivery service !!!!!!
Paid for next day delivery
Goods didn't arrive next day due to operational error at the Parcelforce hub. Complained and they said would deliver next day.
Goods arrived but only part order received due to operational error again at the hub. I would not recommend this company Parcelforce cannot deliver next day as described on their website.
AS A cOMPANY I WILL AVOID AT ALL TIMES until they get their act together.”
“London North West Depot Don’t even deserve a 1 star! Rubbish service... Naima and RAJ don’t even know what they’re doing! Absolutely rubbish and ridiculous!!!”
“I have never been a person that goes online such as this and vent my utter frustration with a company and its process for making a claim...but here goes...never never ever use this company for transportation.... not only did my package turn up damaged...and yes I took out insurance...a 3 day delivery was more like 18 days in transit....the most unfortunate part of my experience is that I it could only be theft by an employee or by the companies contractor that saw my package damaged....save yourself the anxiety and find another company...a company with values and better communication skills because Parcelforce is not this company.”
“ABSOLUTELY RUBBISH. DON'T BOTHER!!!!
Booked it through parcel2go for "PARCELFORCE" to collect from my home address for Monday so customer get for Tuesday, but know waited on Monday, Tuesday, Wednesday, they didn't bother to collect, rang them up said will call be back to give me update but never got the call instead got email to rebook it which i did for them to collected it for Friday, but they didn't come, so i rang them on that day around 3.30pm knowing they still have another 2 hours to collect with an doubt on my mind, lady on the phone said ill get the Manchester depot to call you to give you update, after confirming with the lady on phone to make sure they call but unfortunately its all lie.
I WOULD'NT BOTHER WITH THEM THEY NOTHING BUT LIAR.”
“Use any other delivery company but this one. I ordered an item from Novatech and was disappointed to see they are using parcelforce once I got my delivery details..
Seeing all the bad review I tried to act preemptively and call them prior to delivery to let them know I'll be home and how to ring the buzzer as to not receive the dreaded " we missed you " text.
Well as I suspected from reading all the reviews this did indeed happen. On the day of delivery (which is today) I firstly received a text at 7am to let me know my delivery will take place between 14-15, then at 9:40 i received a text to let me know they've missed me and couldn't make the delivery! I work from home so I haven't left my place, there was no knock, no ring, no anything and no note left to let me know what to do next. Driver just couldn't be bothered to leave his when he's seen it's an apartment building! Furthermore when I called, they kept saying I'm not speaking with the right depot (even when I follow the exact instructions when told how to) and saying they don't have any information... The call was useless in getting me any information and now I'm waiting for a call back which I'm sure won't happen to arrange a new delivery.
TLDR:
1) Didn't follow instructions
2) Didn't deliver when they said they will
3) Lied attempting to deliver
4) Useless customer service that couldn't do anything
5) Avoid like the plague”
“DONT USE THEM CHECK THEIR FEEDBACK
They surely must have the worst service in the World sent a parcel by their 24 hour express service 48 hours later they are looking for it. How many years have they been going and they still cant get it right. And it was only sent to a place in the UK. You got to sort your staff out, in this day and age how do you survive you are complete RUBBISH
Your service is not poor its worse then poor,”
“I've had to sit like a donkey for 2 days just to wait for a parcel,absolutely sick and still not here,you do realise I have to leave the house to go shops pick up prescriptions but hey don't worry yourself about it,I'm just adding my bit since your reviews are hilarious you barely got one star out of 8.500 and that's just the first lol ffs joke”
“Terrible customer service. Poor communication. Would not take responsibility for their errors claiming they have a process to follow. Do not use this company for collections / deliveries.”
“Still trying to be united with my parcel.
Failed delivery card left, instructed to collect from depot. Go to depot to collect, a 90min round trip but parcel not available as it was out for redelivery!
Depot refuse to dead drop parcel or leave with neighbour.”
“My parcel was meant to arrive a month ago. 4 rearranged deliveries, and still no parcel. I really hope that parcel force goes out of business, just so people will stop sending parcels through them.
They are terrible.
SERIOUSLY, never EVER use them please.
They are incompetent.
They fail to do their job.
I think I've made my point.
BLEH.”
“Parcel FARCE
No attempt at delivery.
Lied to me on the phone.
Now getting the runaround to get my £15 back for no service whatsoever.
ParcelFARCE trust them to stuff things up.”
“Having waited in for two days for a parcel to be delivered I am still waiting after they sent a message at 6.24 last night saying there was a problem finding the address. Every other delivery company has no problem and this is about the 3rd time we have had issues when Parcel force are supposed to make a delivery to us. I am now going to check which courier is used when purchasing items and not bother if it’s Parcel Force. Useless....”
“Strange how they found the time and expertise to complain to trustpilot because I mentioned another and far better delivery company and got my review removed but they can't organise the delivery of a parcel. Well done. Use your resources where they are really needed. Still got a one star review just like all the other countless ones!. This review is based on my experience with you as a courier delivery service and in no way malice. Have a nice day”
“I have re-arranged my afternoon to be in for a delivery. I have just received 2 x texts saying the delivery failed and my parcel is at my local Post Office - a card has been put through my door.
I have been ironing by my window so I KNOW that Parcelforce have not been to my home this afternoon. AND there is NO CARD through my door.
I live in a remote area and the driver clearly couldn't be bothered to find me. I now have to go to my Post Office to collect my Parcel ... that will take me 45 minutes on another day! Not happy! I am now on hold to Customer Services to complain..... Make that was on hold - they have just cut me off!”
“Parcel was sent to me with 24hr expres I actually got the parcel 8 DAYS later grrrŕr. made various phone calls each time I was told someone would contact me not one person did , avid like the plague”
“I ordered weightlifting shoes from adidas and paid £3.99 for it to be delivered within 1-3 days. Initially Ive received an email saying it will arrive on the next day and has asked me if I want it left in the post office as I will be at work which I agreed. They then emailed me saying theyve tried to deliver my parcel at 18:13 which is not true as I was home that time. Next day has come which theyve again tried to deliver into my front door but I was at work at 10:13 which was understandable. However, they again returned it to their distant depot like the day before instead of leaving it in my local post office. Next day (friday) ive rang them and the guy told me they are just holding it in their depot for now and wont be delivering until monday. Because of this I will be competing in my powerlifting competition without weightlifting shoes. Whatever I wont expect good service from parcel force from now on and neither should you. They can go keep my shoes in their depot and shove up their pussies. Ill just buy another one”
“The absolute worst parcel service I have ever used in my life. Rude delivery drivers, lazy customer service, and misplaced parcels.
I've had the misfortune of relying on their service twice over the past year, and both times they disappointed me. They don't follow basic instructions, nor do they follow up with things they said they would do.
They never left me slips for missed deliveries. On one occasion I emailed requesting redelivery, they confirmed the redelivery day, and then the parcel didn't arrive on that day. I called and they said that there was no redelivery request, but it was being held at the depot. I go to the depot, and it turns out that they had misplaced the parcel, and no one had bothered to look for it to redeliver! I had to wait nearly 45 minutes at the depot for them to find it.
With another parcel, they arrived on a completely different day than promised, and were rude, telling me that I took "too long" to answer the door.
I implore you to avoid them at all costs.”
