“Worst experience ever and ruined my wedding!!!
I had 3 bridesmaid dresses delivered via parcel force and discovered a message via online tracking saying ‘attempted delivery failure’ I was left a note, and only knew of this from actively tracking it myself.
When I called customer service to explain the parcel contained 3 bridesmaid dresses for my wedding And I needed them to arrive by a particular date and time as my wedding was abroad, they promised me it would arrive the following day.
The next day arrived NO PARCEL
called up - same old LIE and promised it would be the next day and they’d put a note to stress the urgency.....
Guess what...... YEP still no parcel!
And again called up promised the same, and to spare you with all the BS lengths I had to go to, i’ll Cut it short. Today’s the deadline I told them about and I still have NO PARCEL!
Parcel force needs closing down! I wasn’t surprised to see 1* reviews all over google!
Let’s see how much the people who work for them care, when they are jobless because the company crashes because of how unreliable they are.”
“I shipped a parcel from Cambridge to Italy on Monday.
I chose the 3-4 day service so it should have definitely arrived by today (Friday).
But their tracking site first said that it was in transit to Italy and then changed and said it was still in Cambridge!
I phoned their international enquiry line who told me that it must be scanning error. BUT they were unable to tell me where my parcel is at the moment. SO I have a customer in Italy going nuts because I cannot tell him where his delivery is, and Parcelforce's inadequate tracking system cannot tell me either.
I contacted Parcel2Go who handled the booking for me and they were equally unhelpful and thought it might be delivered in a week's time! So why would I book a priority service if it was going to take 2 weeks to arrive.
Utterly useless. So I have to sit here unable to obtain any information and having to deal with an increasingly angry customer.
The lesson here: Don't bother using Parcelforce if you need anything more than a basic slow postal service.”
“Just hopeless. Left my driving licence in the UK on holiday in Italy (my fault agreed, but who has not forgotten something?). I paid for the fastest service (Express 1+ days). Neighbor kindly took package and labels and customs form to local Post Office 1pm on the Saturday. Instead of picking up form from the PO first thing Monday, they erroneously sent courier around to our empty house, eventually picking the package up from the PO at the end of Monday ie wasting one day. The the torture of uncertainty of delivery and inaccurate tracking started. We stayed in our holiday home all day Tuesday, all day Wednesday and all day Thursday in case it was delivered. The latest possible delivery date was communicated to us as being Thursday 8pm. Did not arrive. Tracking info on Parcel Force completely inaccurate compared to Fedex info on what was happening in Italy and Fedex tracking did not reflect what was actually happening in Italy when I spoke to their head office in Milan. My licence eventually arrived Friday morning (flying back soon after so no point in hiring a car now). That is FIVE working days for a 1+ day service. Altogether an expensive and stressful experience. Lessons to share - pay attention to the plus sign on the 1+ day service - it can mean anything despite the marketing illusion of it arriving 1-2 days. Also spend some time reading the tiny links to delivery times in specific countries - they are more like the five days that we experienced.”
“Parcelforce sent me an email to say they had attempted delivery and gave a time. I was in and no delivery was attempted. No card was left and I had to call the supplier to have delivery rearranged for Saturday. Nothing arrived. I was then told to expect delivery between 3 and 4 pm on Monday. No delivery again. I will not be using the supplier again as they use Parcelforce for deliveries. Using Parcelforce will thus damage your brand and trade.”
“what a bunch of assholes parcel force are I sent a metal detector in its original box with a fragile sticker on it and one of there useless employees disregarded the fragile sticker and broke the screen and under there terms and conditions after I paid to have insurance protected I was notified that computer screens ect arnt covered by breakage assholes im gonna take this further and im gonna let customers know when im in a que in my local post office DO NOT SEND WITH PARCEL FORCE TOTAL ASSHOLES”
“I have autistic children who get very upset by someone knocking on the door . So I leave parcels for collection inside a safe porch . Parcels are clearly labelled and a note is left on the door to tell the driver. I have done this for years . I had a very rude unhelpful driver collect from my porch . He told me he would not collect from the porch in future. I complained to the Oxford depot. Absolutely useless. No help at all . Was told the driver felt uncomfortable. Other couriers happy to collect from a safe place. Why not parcel force . Why turn away business. Very upset by this . Parcel force don't care about customers at all . What if I was disabled or elderly and couldn't get to the door .”
“I wouldn't even give them one star. So I don't know what exactly happened. Here's the story:
Delivery supposed to be made between 10am-11am today. Someone signed for it using my initials and it wasn't me. Contacted customer service and they said it's been signed for and that it had been delivered when it WASN'T.
Left a note to my neighbours, no one fessed up. Luckily, managed to approach a parcel force driver and he gave me a number I could call. The operator was really helpful and managed to get the delivery driver to give it to me.
I mentioned it to the delivery driver and he simply said he must have left my parcel at the back of the van. I didn't bother arguing about it and I'm just glad I have it. But what a load of bull! I can't say what happened and can't point fingers because I will never know what happened.
But the fact remains someone forged my signature and if it wasn't the fact I approached a driver in town as I was walking passed and he was kind enough to help me out, I would have never recieved my parcel and I would have been blamed for it.
I am appalled by this. No one knocked on my door, so I know what ever happened, it wasn't good. Next time, they should take a photo and prove that they delivered it to the CORRECT person or even ask for ID. Because people could easily pretend to be you and steal it. And you can't do anything about it. I'm also really frustrated the fact I get made out that they gave it to me. The fact the driver happened to appear and give it to me after all that drama proves someone either stole it or they mucked up big time. Still disgusted that someone forged my signature.”
“Sent two parcels 48 hour delivery monday, at a cost of £13:14p per parcel totla £26:28p and now it's wednesday afternoon and the parcels still haven't been received wednesday, would I reccomend parcel force. absolutely not, I have other parecls to send but will use a different courier from now on.”
“These people are best liars, they don't visit your address for delivery, they don't leave a card but they say they did. All day I am waiting at home for them to do the delivery but no deliver. noone rang the door bell but their website is saying that there wasn't anyone at the address! I think they are trying to get our money by arranging a paid delivery. I cant think of anything why they are behaving like this?”
“Awful service. Tried 3 times to deliver it (in the week when everyone in the family was home / off work / off school). Ninjas! Left a card saying it is at the local depot but I cannot find out where that is. (Or if the parcel is even there.) The website says 'the driver will have left a card telling you what to do next'. Erm, go to the depot? Resorted to writing to their customer service. No response yet. They really are just totally elusive and totally unhelpful. Will be avoiding any ebay seller using Parcelfarce from now on.”
“I sent an item by this company. The first time I had used them. I wrapped a breakable item in about 10 feet of thick bubble wrap and put it in a large sealed plastic bag. Then I wrapped it in about 10 feet of blister wrap. I put the item in a very large box. Packed the item all round with egg boxes and under the item. More blister wrap on top and more egg boxes. Sealed the box which had a huge printed "Fragile" sign. Put on more fragile signs. Guess what? The item arrived broken. To break this item there must have been a concerted effort or recklessness as to whether the item was damaged. I am now £29 out of pocket. Tried to make a damage claim, about 45 minutes later I was still going round the labyrinthine website trying to enter my details which it wouldn't accept. On the order page it said there was no trace of an order.
This firm seems to be a complete shambles. Heaven knows what sort of people they employ. Avoid Parcel Force at any cost.”
“Parcel expected to be delivered yesterday but customer sercive, after i provided all the tracking details, couldnt tell me where the parcel is.
A huge bicycle is missing now”
“I was sent a text saying delivery would be Monday. No show. Another text saying delivery would be Tuesday. Then another text saying that was cancelled and delivery would be next day. Wednesday, no delivery. Still no sign of the parcel. Terrible courier.”
“Absolutely appalling service. They left a card in our enclosed porch on 19th August. Saying sorry we missed you. signature required so parcel returned to local post office for collection.. Strange, as we were in. Just a lazy driver I expect, couldn't really be bothered to ring the bell.
So, I immediately phoned the number on the card and was told that the parcel would automatically be delivered the next day. That didn't happen either, so I phoned again and was told curtly that it would not be delivered now until 27th August. Once again, no parcel. So I phoned yet again, this time I was assured that it would be delivered that evening and that I would get a follow up phone call to make sure that it had arrived. You guessed it. No Parcel, no phone call either.
So today 28th August I had to get a lift to the post office to find out what was happening. Low and behold it was there and had never left.
I told the lady behind the desk what had happened and got no sympathy or apology at all. To sum this up, Parcel-force has completely lost the plot and rank among the very worst delivery companies. They should take a leaf out of the fantastic UPS delivery service.”
“I have clearly had a very similar experience to everyone else using this appalling service.
I was expecting a 48 hour service, not a 350+ hour service.
I have stayed home for 5 days now, each day starting with me making a phone call to the local depot, where I was told each time, "Your Parcel will arrive today".
I have been lied to by the warehouse staff and by the managers on several occasions, stating that the adress on my parcel was incorrect, when it was not.
I will never be using parcel force again in my life.”
“If you have been in and out of prison all your life for theft,fraud,burglary.and are finding it hard to get a job. then look no further parcel force are taking on they get away with the crimes you didn't I know they took £110 of me just like that .”
“If want peace of mind knowing your parcel will be delivered safe and on time and any querys to customer service are dealt with fairly.Dont use parcel force I have never had such a bad experience with any other service then this delivery i paid extra for 48 hour delivery waited in all day nothing went on website to track useless the app just kept saying we have your parcel 3 times I rang customer service and had 3 different stories they blamed the post office for not handing it over to delivery driver on time then they their trackiung system was broken then they blamed royal mail I said but you are part of royal mail and so it went on it was like talking with the chuckle brothers but im not laughing Im £110.00 out of pocket and no sign of my package. never ever will i send anything or recieve anything from royal mail or parcel force again very bad experience.hooray for amazon .”
“Not just bad, appallingly bad. If there were a no star option I would have ticked that, most was down to hopeless Parcelforce but as Parcelmonkey use them it's their problem. I'm now persueing a compensation claim and have demanded my money back. After sales seems to be run from India and there is no hurry to help with every question getting an off the shelf reply, 28 calls,4 promises of delivery and 8 of call backs all lies. Avoid! Stop press! 5 days later and now this shower are hiding behind technicalities to deny me a refund! So their contract to deliver in 48hrs is it seems not worth a jot..in their eyes at least. A small claims court ( which is undoubtedly where this has to go) will I suspect disagree. Parcel monkey/Parcelforce after sales = fob off and excuses nothing more, empty words and straight lies from beginning to sorry end, I would rather walk to collect a parcel than contemplate using these con artists again.”
