“Firstly driver never finds the correct address then they make note on behalf of you to re-arrange delivery without any date or instructions, when you call them money making policy never get through right department, staff on the phone also not helpful at all as you ask them search address on their database they said what address you say we write so it means they don't have address database?? Also drivers never calls on provided numbers as they are self employed so it's not their responsibility to deliver parcel on right address and on right time.”
“The driver didn't ring my doorbell. With four people in my house I was surprised to find the slip saying I had to pick the package up tomorrow.
Unsurprised by the 1.18 stars Parcelforce has and will not willingly use them again.”
“I can't believe the incompetence of this organisation. I was due to receive a delivery on Monday of this week (which had taken 7 days rather than the 2-3 advised). I got a message on the tracking system that the driver 'could not find our address' (!) - despite the fact that Royal Mail delivered various letters and packages to our address that day. I therefore called the helpline to request delivery to the local post office offered on the automated system. The system advised me that it would take a further 2 days and that I would have to pay a £1 surcharge for the privilege. I checked the tracking system the following day to check that the delivery had gone out to the nominated post office and was dumbfounded to see a message that the parcel could not be delivered because the post office that the system had nominated no longer existed (!!!). Completely frustrated I rang the Newcastle depot and was told that they didn't know why their system had identified a non-existent post office but that the parcel would definitely be delivered to another local post office (the one we would have chosen had the system given us a choice) the following day. Given the level of incompetence shown so far, we perhaps should not have been surprised when the Parcelforce driver arrived at the post office without the parcel and just said that we should call the depot - it wasn't his problem. The only solution at this stage is to ask the despatching company to re-send another product via UPS or DPD who will have no problem finding our address and delivering probably the following day. I don't understand why anyone would use such a useless organisation. They deserve to go out of business.”
“I organised my parcel for delivery today with Parcelforce, having looked at my emails to track my parcel it’s saying, “attempted delivery today”
& that the Driver should leave a card through letter box
no delivery was attempted. No delivery card left!!
They don’t even deserve a 1 star !!
VERY DISHONEST & VERY DISAPPOINTED !!”
“Clicking on "driver brings label" apparently doesn't mean that the driver will actually bring a label. And all they can do is re-book your delivery for the next day. No discount, no voucher, not even a proper apology.”
“Guys, this is the worst customer service in ANY British company in my experience. I don't understand why the very good French La Poste and Chronopost in France automatically redirect their parcels through Parcelforce? I have had to call them (at my own expense and time) TEN times exactly and still haven't received my parcel from France and it has been three weeks! Their drivers are careless and very poorly trained
The British consumer rights council and parliamentary account committees should be looking into this company and how it is abusing the consumer and getting away with it.”
“An absolute nightmare of a company! An expensive item was posted to me on 23/07 with ParcelForce 24 service. ParcelForce claims they have attempted to deliver it to home address 3 times (leaving no card or info whatsoever). On Monday 29/07 I’ve scheduled redelivery for next day so 30/07. They didn’t deliver it as rescheduled, claiming there was a problem with delivery address (????). I spoke to several consultants, including a Manchester Depot one and he reassured me the problem with address is now resolved and they will deliver next day, so 31/07. I haven’t received the parcel on 31st neither. I called them again complaining on the service and the fact I have stayed 2 days at home waiting for the parcel, which they didn’t even attempt to deliver at all. We scheduled new redelivery date for 1/08 and changed the delivery address to the nearest post office so I could go to work normally and not wait for the parcel whole day. On 1/08 in the morning I called them to make sure they will deliver as promised, but the consultant told me that the system shows that there is no redelivery scheduled (?!!!) and he scheduled it only as we spoke promising again I will get the parcel on that day. Obviously, I didn’t receive my parcel as promised so I phoned them again and they told me that due to some kind of delay it will be for sure delivered on 2/08. I haven’t received the item on 2/08 neither so I phoned them again asking why, and they told me it will be delivered on MONDAY 5/08 without giving any explanation why it hasn’t been delivered yet. To sum up, I kept ringing them every single day since 30/07, speaking to different consultants from my depot but also national-wide, and they were lying that they will for sure deliver next day, but the parcel never arrived!!!! On 2/08 I’ve decided to collect my parcel myself from the Manchester depot because otherwise I’m more than sure I would not receive it at all with such poor service like this. As the depot is in an industrial park more that 8 miles away from where I live, I took an Uber and paid £40 in total for the trip, which is additional cost at my expense. Dreadful service, unhelpful staff and a bunch of liars! I made a claim, so hopefully I will be compensated for this exceptionally bad service and additional amount I had to pay in order to get my parcel “delivered”.”
“An absolute nightmare of a company! An expensive item was posted to me on 23/07 with ParcelForce 24 service. ParcelForce claims they have attempted to deliver it to home address 3 times (leaving no card or info whatsoever). On Monday 29/07 I’ve scheduled redelivery for next day so 30/07. They didn’t deliver it as rescheduled, claiming there was a problem with delivery address (????). I spoke to several consultants, including a Manchester Depot one and he reassured me the problem with address is now resolved and they will deliver next day, so 31/07. I haven’t received the parcel on 31st neither. I called them again complaining on the service and the fact I have stayed 2 days at home waiting for the parcel, which they didn’t even attempt to deliver at all. We scheduled new redelivery date for 1/08 and changed the delivery address to the nearest post office so I could go to work normally and not wait for the parcel whole day. On 1/08 in the morning I called them to make sure they will deliver as promised, but the consultant told me that the system shows that there is no redelivery scheduled (?!!!) and he scheduled it only as we spoke promising again I will get the parcel on that day. Obviously, I didn’t receive my parcel as promised so I phoned them again and they told me that due to some kind of delay it will be for sure delivered on 2/07. I haven’t received the item on 2/07 neither so I phoned them again asking why, and they told me it will be delivered on MONDAY 5/07 without giving any explanation why it hasn’t been delivered yet. To sum up, I kept ringing them every single day since 30/07, speaking to different consultants from my depot but also national-wide, and they were lying that they will for sure deliver next day, but the parcel never arrived!!!! On 2/07 I’ve decided to collect my parcel myself from the Manchester depot because otherwise I’m more than sure I would not receive it at all with such poor service like this. As the depot is in an industrial park more that 8 miles away from where I live, I took an Uber and paid £40 in total for the trip, which is additional cost at my expense. Dreadful service, unhelpful staff and a bunch of liars! I made a claim, so hopefully I will be compensated for this exceptionally bad service and additional amount I had to pay in order to get my parcel “delivered”.”
“I was waiting for my parcel on the 01.08.2019 it never arrived but the driver texted my phone while was sat on my sofa telling me he tyres to deliver.no card left and no parcel the next day well what can I say ?absolute joke I payed 7 pound for this delivery I think people should look who delivers the goods before ordering stay away from parcel force and yes I do not know were my parcel is 5 days later”
“POOR CUSTOMER SERVICE TREATED BAD WEBSITE WORSE ONE EVER
what a performance 3 days parcel force has kept locking my account so couldn't get in got onto live help each time when they did get into it couldn't log out worse ever not easy compare to Hermes, yodel, and dpd even royal mail had a better signing in and out when u could send letters online etc
same old excuses nothing wrong on parcel forces end I tried every browser cleared cookies etc tried on two different computers did the same Parcelforce once again locked me out
I'm fed up getting the run around same excuses being me bad if had own parcel company I wouldn't dream of treating customers like they have with me I hate being ignored I find it very frustrated, angry, condescension
PLEASE AVOID PARCEL FORCE WEBSITE I WANT MORE AND MORE CUSTOMERS PLEASE COME FORWARD IF YOU HAVE EXPERIENCE THE SAME AS ME OR SIMILAR OR COMPLETELY ANOTHER SITUATION REGARDING THE SERVICE”
“Quick review: awful! Security camera shows driver rushing to post a " attempted to deliver " card, didn't ring bell or knock door!! We were in!! Dont use these incompetent idiots”
“Doesn`t deserve one star.
Sat in my from room with my dog for 4 hours awaiting a parcel delivery.
15:30 tracking stated parcel was " out for delivery " ParcelForce van drove past my house at 15:35. Tracking at 15:40 stated parcel had been " returned to depot ".
Now, unless either myself or my dog failed to hear our doorbell then I must conclude that no delivery was attempted. No delivery card left.
I have now had to arrange collection from my local Post Office and I am going to have to pay!
I am now going to contact the company my parcel is originating from and state that if they continue to use ParcelForce then I will cease doing business with them!”
“The most disgusting and unhelpful company I have ever used. They damaged my goods and are refusing to pay even though I took the necessary action to prevent them damaging my goods and double checked with the local post office prior to the goods being sent the best way to post the item. Do not know how to treat customers and certainly will never be using them or recommending them ever. DO NOT USE WASTE OF MONEY AND ABSOLUTELY APPALLING SERVIC”
“Worst courier service ever, I'd rather go pick my parcel up somewhere than deal with these useless incompetent people. They "missed us" two days in a row, delivering different parcels from the same company, even though we were home both times. They didn't come to our building at all, they simply left our (valuable) parcels 4, then 8 doors down the street, "with neighbours": first a pub, then a complete stranger living at a different address. If you're a business, don't use this company unless you're prepared to lose customers and ruin your reputation.”
“Sent a parcel off with about £90 worth inside (+£10 postage) as a birthday present to someone, the parcel goes missing, we contact parcel force for a refund and insurance claim. They came back to us with the offer of refunding £50 we appealed. Days later we receive a check for £32 so less the what was promised and we are still appealing we have now been told that this is the final offer.
Dont waste your business with these idiots and be wary about sending things through royal mail as well as they use parcel force a subcontractor which is how this mess started in the first place.”
“East london depot. Terrible service. Always late. Always have to claim money back. Had to collect parcels myself because they can't deliver. 6 out of 8 parcels so far.”
“Horrific service!!!! I can’t believe this company even exist. Their useless and have liars for drivers that say they’ve attempted to deliver and they haven’t and don’t even leave a card, I’m constantly having to track and follow my parcel online. And the staff at the London north west deport are the most unhelpful and rude, they have a bad chip on their shoulders, NO customer service. The first time I used parcelforce was about 4 years ago and my experience was the worst ever. 4 years later and the second time using parcel force exactly the same experience. Never ever again!!!!”
“Only because I have to select a star Parcelforce is getting 1 star, if half a star or 0 was the first option then I would have selected that. This is the worst postal service when sending a parcel international and they get away with it because of the numerous agencies one has to deal with. The lies about attempted delivery(ies) and non-payment irrespective of having a receipt of payment and staying at home on different stated dates when delivery would be made. Then they claimed that package was being prepared to be returned and it has been two and a half months since. They refuse to provide me with a tracking number of supposedly returned package. I do not know of a delivery service who would make so many repeated delivery attempts and these statements are only evident on their tracking website. No notices, no letter. The only delivery attempt they made was to demand a VAT payment which was made with receipt provided and they to this day claim that no payment was made by the receiver. This is not a company to do business with. Your packages disappear and you get jerked around. Seriously, how long do management expect this to last?? The employees need to be investigated for wrong and bad behaviour. What is happening is totally wrong.”
“ParcelFARCE charged me £15 to send a parcel to my brothers address in BHam. No attempt was made to deliver it. No card ever left at address. I contacted ParcelFARCE and they said that parcel was waiting at a BHam post office, that they would try "again" to deliver it next day. My brother stayed in for next 2 days waiting for it. AGAIN no attempt made at delivery. LIES. Tracking shows they actually sent it back to me the day after I spoke to them. So Im £15 pounds out of pocket and the parcel is back with me. Their complaints procedure is designed to thwart every attempt at getting any compensation whatsoever. I cannot understand how a company like this can exist! No redress for customers. Anything goes. I wonder what kind of drivers they employ - Underpaid? Overworked? Or just plain corrupt and lazy! As for the managent, truly disgusting. Avoid at all costs.”
