“Useless. Parcel sent from by with new router. Postcode contains two addresses. They couldn't find it returned to depot. Given phone no and details before redelivery, went back to depot as insufficient address. Third attempt waiting in depot until 10.15 am to be allocated to vehicle,then at 10.23 marked return to depot insufficient address and when contacted at 11.00 am was too late for delivery today.”
“This has been an ongoing saga with Parcelforce for over 6 weeks. I received a letter requesting £22.0 customs/handling charges only for it not to arrive. Spoke to them over and over, went through complaints which are a joke. Eventually a customer service operator put it on parcel watch after it was discovered the package had mysteriously been given 2 tracking numbers. It was found, problem solved i thought. No, it now has a second lot of customs charges for over £50.0 and i have been told to take it up with customs. My question is, how can a package (value £30.0 that has customs duty paid on it, suddenly accrue another £50.0 charges. I have decided to back away, it pointless speaking to the customer service drones who basically make empty promises. I'm £70.0 down, but to continue chasing this is not good for my health. I will make sure everyone i know, learns how awful this company is, and i will never purchase from anyone who uses them again. I can only think that for a company to be this this terrible there must have employees that don't care from the top to the bottom.”
“JOKE JOKE JOKE can’t do the job they charge for !!!
What a joke of a company quick enough to take your money and slow as hell to do there job and actually Collect your parcel. Booked for a parcel to be collected on 48large wasn’t collected on Friday day specified tracked parcel ATTEMPTED collection according to Parcelforce haha laughable seen as I have cameras on my property and no one attempted anything called Rotherham depot to be told it will be collected on Monday and upgraded to 24 large this wasn’t done resulting in me having to refund the customer asked to make a complaint do it online no department for complaints ( I understand why after reading reviews ). Foolishly I used them this week also for 2 parcels again should of been collected Friday no collection (marked as attempted) it’s down to floods they said Monday came no collection what’s it down to today have you stubbed your toe or fallen asleep while attempting (or not) collection !!!! Again collection marked as attempted called Rotherham depot this morning to be told it will be sometime today and a pathetic excuse of a sorry from the useless rude arrogant unhelpful woman on the other end of the phone this company makes so much money from people sort yourselfs out and do the job your taking money from people to do I will be making a complaint and requesting my money back and also taking it higher something has to give !!!”
“JOKE JOKE JOKE can’t do the job they charge for !!!
What a joke of a company quick enough to take your money and slow as hell to do there job and actually Collect your parcel. Booked for a parcel to be collected on 48large wasn’t collected on Friday day specified tracked parcel ATTEMPTED collection according to Parcelforce haha laughable seen as I have cameras on my property and no one attempted anything called Rotherham depot to be told it will be collected on Monday and upgraded to 24 large this wasn’t done resulting in me having to refund the customer asked to make a complaint do it online no department for complaints ( I understand why after reading reviews ). Foolishly I used them this week also for 2 parcels again should of been collected Friday no collection (marked as attempted) it’s down to floods they said Monday came no collection what’s it down to today have you stubbed your toe or fallen asleep while attempting (or not) collection !!!! Again collection marked as attempted called Rotherham depot this morning to be told it will be sometime today and a pathetic excuse of a sorry from the useless rude arrogant unhelpful woman on the other end of the phone this company makes so much money from people sort yourselfs out and do the job your taking money from people to do I will be making a complaint and requesting my money back and also taking it higher something has to give !!!”
“Bulky parcel , delivery arrives without pre notification of a date . No one in
Redelivery set for a future date ,m no info on am or pm
Why do suppliers use Parcelforce and annoy their customers”
“their nearest depot in Worthing in London Gatwick, not Brighton, if they have any; arranged delivery to local post office yet they are reluctant to re-deliver; if they can't do business step aside , sure other courier can do”
“Terrible service! They do not care at all. Do not waste your money. They never compensate for the damaged or loss item and have the most ridiculous terms and conditions for claims that does not cover any item. Believe me, bin your item rather than using their service!”
“Have been the recipient of 3 parcels at different times by parcel force, Each time they attempted delivery a day early. Like a previous reviewer, a whole day was taken off work for a parcel that did not arrive on the expected day. Also like the previous reviewer the agent said they would put high priority on the email and someone would get back to me. Nothing. On principle I have written to the company who sent the carpets requesting a refund and recommending Yodel as a courier service. Definitely not dhl as they are worse than parcel force.”
“These guys are jokers.
Day 1: parcel on route for delivery, never shows up, have had to take entire day off work to wait for parcel, driver has 'attempted delivery' when I've been home all day. Rearrange parcel to come 2 days later.
Day 2: Ignore my rearranged delivery request, deliver the next day when I'm definetly not home.
Day 3: Yay the day of rescheduled delivery! Wait at home all day from 9am - 6pm, does not show and goes back to depot. Wasted entire day
Day 4: complain on phone, they say it's high priority and will phone me back. No phone back, no idea where driver is. No live tracking on website. These guys should not be running a shipping company.
Never had this many unresolved issues with any professional body.
Hire lying clowns to speak on phones while stoners driver the vans.”
“HORRIBLE! HORIBLE! HORRIBLE! They have sent me a text that We will receive the delivery by 11.00 12:00 pm on 6th Nov'19.. by 12;30 pm I checked their tracking and it said that they have tried to deliver twice and it has gone back to the Depot and will be delivered on the next day.
I rang my supplier and they contacted PF and they told her that we have changed the date which was A LIE... I tried to CONTACT but NO JOY!!
Last time we had the problem too ... they delivered 2 boxes and brought another box 4/5 hours later after contacting our supplier.. we will not PURCHASE from them anymore..”
“Driver said he attempted to deliver but I saw him playing on my swing outside for hours, he then fed my let elephant despite me having a sign up saying ‘do not feed the elephant’. He then proceeded to put an invisible card through my door that read ‘cud nawt be booothered’, 10 minutes later I saw him in McDonald’s!.”
“Received a message saying the driver tried to deliver parcel and has left a card confirming where it can be collected from. No card and certainly no delivery. 1)My housebound mum doesn't go out.
2) My CCTV that records the property boundary 24hrs per day confirms that Parcelforce haven't been here.
Furious as goods needed for Friday and I have no idea where my parcel is. I've now contacted Harrods to explain if i dont receive the parcel by Friday I'll have to contact my card provider and do a charge back.”
“Can I give 0? Because that is what this company - from drivers to customer service - gives you.
2 attempted deliveries and the driver keeps on bringing it back to the depot instead of leaving it with local post office like previous orders.
Lies from customer service so that the next person deals with it and it goes on and on. Now, weekend and no parcel that I desperately needed.
Going to cancel the order right now so please just keep it at the depot.”
“Delivery due from Screwfix on Monday 28 Oct 2019 - no sign. Online tracker says "unable to find address" - nobody else has a problem?
Promised redelivery Wednesday - didn't happen.
Tracker updated to say delivery Thursday - didn't happen.
Tracker says out for delivery today (Friday). Spoke to depot asking for driver to phone me if he/she can't find house. Have been told that might not happen as they don't like using their own mobiles - Parcelforce don't issue drivers with mobiles.
The job that I should have completed on Tuesday still waiting to be finished.
Whilst I accept it's not their fault, I'm unlikely to use Screwfix in the future as long as they continue to use Parcelforce.”
“I HAVE BEEN HAVING BAD EXPERIENCES WITH PARCELFORCE LONDON SOUTH EAST DEPOT. YESTERDAY FOR THE THIRD TIME THEY WERE CLAIMING THAT THE ADDRESS WAS WRONG AND THAT WASN’T TRUE AND CLAIMING THAT THE DRIVER ATTEMPTED TO DELIVER BUT THE ADDRESSEE REFUSED THE PARCEL THAT WASN’T TRUE EITHER. HOWEVER YESTERDAY AFTER WAITING FOR THE ALL DAY THE DRIVER REPORTED AGAIN THAT THE ADDRESSEE REFUSED THE PARCEL I WAS SO DEPRESSED. I CONTACTED LONDON SOUTH EAST DEPOT THE LADY I SPOKE WITH SLAMMED THE PHONE IN MY EARS, I THEN CONTACTED PARCEL FORCE CENTRAL LONDON THE LADY I SPOKE WITH WAS EXTREMELY HELPFUL SHE MANAGED TO TRACK THE DRIVER AND MY PARCEL WAS DELIVERED LATER THAT EVENING. FOR THE FIRST TIME A PARCEL FORCE DRIVER CALLED ME TO COLLECT MY PARCEL FROM DOWN STAIRS. AND LATER THE CENTRAL LONDON DEPOT LADY CALLED ME TO FIND OUT IF I HAVE RECEIVED MY PARCEL. I NEVER TOOK HER NAME BUT I SALUTE HER AND I WISH ALL PARCELFORCE STAFF WERE LIKE HER. I GIVE THAT KIND LADY FIVE STARS 🌟 🌟 🌟 🌟 🌟
PARCEL FORCE STAFF SHOULD LEARN HOW TO COMMUNICATE COZ COMMUNICATION IS THE KEY AND IT SOLVES A LOT OF PROBLEMS
IF YOU WANT TO BE HELPED BY PARCEL FORCE CONTACT CENTRAL LONDON PARCEL FORCE PERIOD”
