Party Delights Reviews

Name: Party Delights
Address: Unit 4 Tallow Way Fairhills Road Irlam, Manchester
Rating: 1.83

1.8 Rating 42 Reviews

19 %

of reviewers recommend Party Delights

Company Reviews

Questions

Metrics

1.8

Based on 42 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 23%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0161 776 1133

Email:

customercare@partydelights.co.uk

Location:

Unit 4 Tallow Way Fairhills Road Irlam
Manchester
M44 6RJ

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Party Delights 1 star review on 5th July 2024

Unhappy

Anonymous

Anonymous // 01/01/2019

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“Cancelled my order 4 days after taking payment because they no longer had it in stock??”

Helpful Report

Posted 3 years ago

“Paid for a bath £20 including delivery, royal mail returned the parcel with reason "address not found" , a bit strange from my side as I`m getting parcels every single day, and party delights just refunded the amount paid excluding the shipping cost, even if is not my fault, or without asking if I still want the product or not!!!”

Helpful Report

Posted 4 years ago

“Totally disappointed with this company if i could have given a -0 i would have, i ordered all of the disposable party plates table cloths etc for my 60th birthday i paid the extra charge for 3 to 5 day delivery as i had not heard from them so i decided to give them a call just to check it was on its way only to find out that it had not even been dispatched as my birthday is tomorrow and no chance of receiving it i have cancelled the order I am really upset about this i will never be using them again i tried to support this company at these uncertain times but feel really let down thank goodness Amazon”

Helpful Report

Posted 4 years ago

“Terrible service from customer service all messages ignored!I am waiting for a refund and haven’t even had acknowledgement. Will not be using them again very disappointed.”

Helpful Report

Posted 4 years ago

“I or,dered Sparkling Celebration Age 40 Hanging Swirls - 45cm, all the 6 hanging swirls were black, not as shown, should have been mixture of gold, silver and black, one of the gold 40 swirls was bent and unusable. Emailed party delilghts but no response. Will not use agin”

Helpful Report

Posted 4 years ago

“Delivery didn’t come on time and was given several time frames to wait and still didn’t turn up. Found the website hard to get help.”

Helpful Report

Posted 5 years ago

“Paid for fast postage so it would arrive in time. Gave me a time frame on a day it would come and it never did. Same the day after. Found it really hard to track down because the helpline was difficult. Asked for my money back for the postage and they didn’t respond.”

Helpful Report

Posted 5 years ago

“Ordered Dracula boy outfit arrived within time scale but-quality is very poor ( no trousers which I knew ) but waistcoat is a front panel only and therefore will need a shirt or tshirt underneath.£3.95 postage rather a lot as item could have been posted in large envelope.”

Helpful Report

Posted 5 years ago

“The items are overpriced especially the gas canister meant to inflate 50 balloons it managed about 25, once inflated the balloons went down extremely quick they all ended up on the floor after a ew hours. The customer service is non existent once they have taken your money, if you have a problem don't expect them to respond to emails its a joke.”

Helpful Report

Posted 5 years ago

“So poor. Ordered a personalised balloon for 60th birthday. It arrived deflated when I had ordered it to be inflated. Received an email saying that they would resend it and put on a pre 12am delivery. Still did not turn up. Had to ring up and because the member of staff who had arranged to resend was on annual leave they couldn’t tell me anything. Communication so poor. They just offered a refund without any explanation. Don’t understand how a company can get it wrong twice. Ruined 60th birthday. Was a personalised balloon from my son to his Nan. Absolute joke.”

Helpful Report

Posted 5 years ago

“Really poor company with worse customer service. I bought some sweets from here to be used as wedding favours. These particular sweets have a 2 year shelf life when bought in the supermarket. Bought off this site in bulk and they go out of date in less than 3 months which is before they are required. Rang customer services who told me they advise 3-6 months of confectionary. When I asked where this was advertised on their website I was told that it’s not advertised but if you phone them that’s what they advise. So apparently you need to ring a company before you order anything just incase they have anything they need to tell you!! When I asked if I could return them for a refund I was advised that I couldn’t as they do not accept returns on confectionary. I advised that on the website when you are on the sweets page it clearly states ‘we hope you are happy with THIS product but if not you can return it for a full refund within 15 days’. The call taker then hung up the call when I asked to speak to a manager. Honestly the worst customer service and terrible false advertising.”

Helpful Report

Posted 5 years ago

“Fortunately, I spent under 6 pounds with this company. I ordered a party item for my son's graduation. First I had to ask them for my receipt. When my receipt arrived over a week later, they said my order would be arriving that day. It has still not arrived 9 days later with my son's graduation having taken place over a week ago. I have asked them where my order is and also how I get a refund. We'll see if I get anywhere but I'm not holding my breath. Very disappointing. It's interesting that all the reviews here that are positive seem to be 'Anonymous'.”

Helpful Report

Posted 6 years ago

“Ordered 'gender reveal' sparklers When they arrived they were coloured bright pink and blue. So gave the gender away immediately. Upon lighting they were white. Not the pink/blue they were advertised the picture. Hardly the point of reveal sparklers. So disappointed. Not something we could test run before the reveal day either so was very disappointed and felt very embarrassed and let down in front of all our family and friends.”

Helpful Report

Posted 6 years ago

“very good fast delievery items good very happy with the supplier”

Helpful Report

Posted 6 years ago

“Well I never ordered from party delights, and I wont use there services again, because I order a costume which came it didn't fit. Also processed the refund and I was told I was allowed the full amount back which I got told 3.95 for the delivery I paid for to receive the item. So I rang there customer service team to double check they had receive the item and they are happy to process the refund. When I asked how much the total refund was for, so the customer service advisor told me its only for the price of the costume, which I explained about what the previous person told me and then she started to raise her voice over me and she was completely rude and all I wanted was some information and then to find she put the phone down on me in a middle of a phone call, which I tried to call back to carry on and the matter never got solved. I wouldn't recommend this to any of my family or friends.”

Helpful Report

Posted 6 years ago

“The coral reef and palm tree scene setters though they appeared to be 3-D online were in fact nothing but sheets of vinyl like shower curtains. I decided not to bother to return the items because reviews had said enough and I took a chance. I knew something was wrong when I saw the small size of the box they were delivered in. I didn't want to spend any more money on telephone calls or to return the disappointing items My LOSS! Buyer BEWARE The only redeemable thing about this company was that delivery arrived at time specified.”

Helpful Report

Posted 6 years ago

“Quality products, excellent customer service and delivery times. Ordered 60th Birthday party supplies in Black, Silver and Gold. Made a lovely change from the Blue and Pink that other shops sell. Would highly recommend.”

Helpful Report

Posted 6 years ago

“Ordered next day delivery for a party but never came so kids party ruined.”

Helpful Report

Posted 7 years ago

“ordering really easy stuff arrived and was well packed. I have ordered a few times. I will order again.”

Helpful Report

Posted 7 years ago

“Good value for 40th decorations and were very good quality. All goods arrived swiftly and well packed.”

Helpful Report

Posted 7 years ago

Party Delights is rated 1.8 based on 42 reviews