Paypal Reviews

Name: Paypal
Rating: 2.07

2.1 Rating 453 Reviews

26 %

of reviewers recommend Paypal

Company Reviews

Questions

Metrics

2.1

Based on 453 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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pending_reversal@paypal.com

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Paypal 1 star review on 13th January 2025

"The reports are soooooo bad they are like trying to put a scrambled egg back together. There is no rhyme or reason, just a mess of numbers and words that is supposed to have my sales figures for the last 3 months. A VERY BASIC REPORT:\r\nRH\tReport name\tReport status\tReport generated\tHierarchy\tTimezone\t\t\t\t\t\r\nRH\tBALANCE_SUMMARY_REPORT\tSuccess\t7\/30\/24\tENMP5KKHZP8KA\tAmerica\/Los_Angeles\t\t\t\t\t\r\nRS\tAccount ID\tBalance\tCurrency\tAvailable\tWithheld\tTotal\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tOPENING\tCAD\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tCLOSING\tCAD\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tOPENING\tEUR\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tCLOSING\tEUR\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tOPENING\tGBP\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tCLOSING\tGBP\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tOPENING\tMXN\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tCLOSING\tMXN\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tOPENING\tUSD\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tCLOSING\tUSD\t0\t0\t0\t\t\t\t\r\nRD\tRecord type\tRecord subtype\tAccount ID\tPayment instrument type\tPayment instrument subtype\tTransaction count\tRecord currency\tGross amount\tTotal fees net billed\tNet amount\r\nRD\tSale\t\tENMP5KKHZP8KA\tCredit card\tAmerican Express\t2\tGBP\t3600\t-140.8\t3459.2\r\nRD\tSale\t\tENMP5KKHZP8KA\tCredit card\tAmerican Express\t1\tUSD\t2200\t-81.7\t2118.3\r\nRD\tSale\t\tENMP5KKHZP8KA\tCredit card\tMastercard\t6\tCAD\t10750\t-319.74\t10430.26\r\nRD\tSale\t\tENMP5KKHZP8KA\tCredit card\tVisa\t12\tCAD\t19777.55\t-610.35\t19167.2\r\nRD\tSale\t\tENMP5KKHZP8KA\tPayPal\t\t1\tCAD\t604.8\t-17.84\t586.96\r\nRD\tSale\t\tENMP5KKHZP8KA\tPayPal\tPayPal Wallet\t20\tCAD\t-1030.18\t0\t-1030.18\r\nRD\tSale\t\tENMP5KKHZP8KA\tPayPal\tPayPal Wallet\t4\tUSD\t-420.07\t0\t-420.07\r\nRD\tRefund\tReferenced\tENMP5KKHZP8KA\tPayPal\tPayPal Wallet\t2\tCAD\t48.3\t0\t48.3\r\nRD\tReversal\tBank reversal\tENMP5KKHZP8KA\tPayPal\tPayPal Wallet\t7\tCAD\t-452.49\t0\t-452.49\r\nRD\tCurrency conversion\tConversion from\tENMP5KKHZP8KA\t\t\t4\tCAD\t-601.6\t0\t-601.6\r\nRD\tCurrency conversion\tConversion from\tENMP5KKHZP8KA\t\t\t2\tGBP\t-3459.2\t0\t-3459.2\r\nRD\tCurrency conversion\tConversion from\tENMP5KKHZP8KA\t\t\t1\tUSD\t-2118.3\t0\t-2118.3\r\nRD\tCurrency conversion\tConversion to\tENMP5KKHZP8KA\t\t\t3\tCAD\t8610.23\t0\t8610.23\r\nRD\tCurrency conversion\tConversion to\tENMP5KKHZP8KA\t\t\t4\tUSD\t420.07\t0\t420.07\r\nRD\tAdd money\t\tENMP5KKHZP8KA\t\t\t17\tCAD\t1314.77\t0\t1314.77\r\nRD\tAdd money\tCredit card deposit\tENMP5KKHZP8KA\t\t\t6\tCAD\t142.28\t0\t142.28\r\nRD\tWithdraw money\tCredit card withdrawal\tENMP5KKHZP8KA\t\t\t15\tCAD\t-25563.22\t-389.03\t-25952.25\r\nRD\tWithdraw money\tDisbursed\tENMP5KKHZP8KA\t\t\t7\tCAD\t-12263.48\t0\t-12263.48\r\nRF\tFile number\tTotal records\tTotal files\t\t\t\t\t\t\t\r\nRF\t1\t18\t1"

Chris Hill

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a useless company report a itme not received and do not want to pay out keep moving the decision date.tou are not protected by paypal”

Helpful Report

Posted 6 months ago

“PayPal is not a good or safe service. It has horrible safety features and leaves you open to fraud. Someone opened an account in my name and stole money from my account. PayPal was NO help at all. They were horrible to deal with and did nothing about it?? I called numerous times and they did nothing. Thank heavens for my banks ability to help me. Please be aware PayPal is NOT a safe place for your money and the customer service and fraud protection are horrible”

Helpful Report

Posted 6 months ago

“You'll waste hours of your time. Their process 1) freeze your account 2) you waste hours trying to figure out why your account doesn't integrate 3) you contact them and you are logged out repeatedly as they take so long to respond 4) they ask for information which you submit every year and say this is why they froze your account, with no advance warning or requests. 5) They do nothing to fix it DOn't use them it's not worth it”

Helpful Report

Posted 6 months ago

“I ordered an item from china via the internet and paid with paypal. When the item arrived it was not as advertised on the website. I contacted the seller and tried to resolve it but they were not interested. I then contacted paypal and tried get a refund. They said that they would investigate the matter. about 2 weeks later I received their determination that they would not refund my money. Without seeing the items I received, they determined that they were correct. I thought that paypal was just a source that transfers money from one customer to another. I did not know that when you used them you gave up your right to get your money back if you were not satisfied with a product and that paypal was the judge and jury and decided who was right or wrong. I canceled paypal immediately and not use a credit card with a low limit so I can control the payment.”

Helpful Report

Posted 6 months ago

“PayPal has a hold on my money and won't release it. I had been over a week and they keep telling me to try in 24 hour. I have tried over and over again and get the same results. I will advise anyone to not get money tied up with PayPal.”

Helpful Report

Posted 6 months ago

“so much for buyer protection. I have an email from 1800flowers stating they will reimburse me for a flower delivery that showed up 1/3 the size of the bouquet on their website. I turned that email in to Paypal after 1800flowers gave me the run around about issuing the credit in the email. It is Jun 13th. I've been trying to get this resolved since March 29th. I've called Paypal 5 times to get this resolved and they keep saying they need more information. The same information that is in the initial claim. They reopen the case and then close it because they need more information. I give them the info and they say they will reopen the case and then they close it again.... it's crazy.”

Helpful Report

Posted 7 months ago

“If there was any possibility I would have given minus ratings. Sudden transactions from paypal appear on the activity. To raise questions on any billing disputes on billing activity is very difficult. the answers provided by paypal are very inadequate. for some reason paypal always rules in favor of corporate companies. there is no genuine effort to perform any investigation. IMHO PP has some sort of shady understanding with certain companies and charge the customers. As usual you will 100's of legal pages with incoherent language where PP denies any responsibilty. Please stay away from PP. Please dont assume your CC details are safe with PP and not exposed”

Helpful Report

Posted 7 months ago

“Pay pal had me ad statement to my invoices to protect me. Did work for a client the client signed and paid invoice Before they paid we told them there was an additional issue with their ac The u derstand still paid and signed off on work that was done They then decided to complain to PayPal not even disputing actual work that was done. PayPal refused to talk to me with a live person and just automatically sent my $859 back to customer. Based off I did t do the work, yet the customer wasn’t disputing the work I did. They thought I should do the extra work for free, which it also stated on my invoice if there extra work there would be extra charges PayPal will just tak your money and do what ever they please and mark down a lie why they did it Stay away and know they also own Venmo”

Helpful Report

Posted 7 months ago

“They close my account with more than 1000 dollars.”

Helpful Report

Posted 7 months ago

“I was ruptured and lost all my life savings when I invested in cryptocurrencies and got into the wrong hands, i had $200,000 in BTC stolen from me. I was about to lose hope in life after hearing that it couldn't be found or recovered, but fortunately I came across an article online about a recovery specialist called Doris Ashley and on how she has been helping people recover their lost funds via scam or any other illegal means, I contacted them and did some work with them just to give it a try. I never thought it would be feasible, but to my greatest amazement, they were able to recover the money that was taken from me. I decided to share this with anyone who might require such a service. Regarding BTC recovery or money lost to scammers/Hacking services you can reach out to them. Email : (dorisashley 71 (AT) gmail com) WHATSAPP: +1---(404)--721---56--08”

Helpful Report

Posted 7 months ago

“PAYPAL I have two disputes for over 5 months they will not help me! They said items deliverer when I was out of town for my Fathers Funeral! They will not help. I am NOT happy. Everyone has been rude and hangs up on me they just close out Dispute. They should be making claims with shipper if they say they delivered it TOTAL SCAM!”

Helpful Report

Posted 8 months ago

“TERRIBLE! Robbing people blind! How is this legit? Had an issue with a seller saying they hadn’t received items I’d returned. Items were cheap, nasty material, not as good as the picture, wrong colour. Contacted PayPal with proof of tracking. Seller disappeared, no word. Pal pay dragged it out for 2 months. Refused to refund me. Money down the drain. Will never use them again. Money back guarantee that’s a joke.”

Helpful Report

Posted 8 months ago

“Why offer a 4 month interest free period then carry in to take all of it what a bunch of con-artists these pay pal lot are”

Helpful Report

Posted 8 months ago

“Just a reminder to never use PayPal for payments with a currency conversion! Despite cancelling the payment immediately the return transaction took days and was €120 less that what I paid. PayPal customer service says this was caused by fluctuations in the market but never admits they take 3-4% for themselves. That money is now in their pockets and there is nothing one can do about it.”

Helpful Report

Posted 8 months ago

“Do not use PayPal. They advertise having consumer protection, but when you actually try to get their help with a shady or fraudulent vendor they will not do a single thing to actually help. You are much better just using you bank or a credit card company. PayPal will just waste your time amd cost you money.”

Helpful Report

Posted 8 months ago

“Please watch out PayPal because PayPal sold your personal information to a third parties. Why I am saying this..... Because some one pays me through my PayPal account under the pretext that I sold some products or services which I never did then a week later... A supposed to be a buyer making a claims against my account that I never send any product to that buyer... I have no clues as to why it happened.. any ways my account became overdrawn with a service fees from PayPal and because of the foreign exchange fees and selling fees that it leads to my account way overdrawn. Also to cover that overdraft from my account and that will take minimum 10 days to have that overdraft covered, I need to use my bank account to transfer the funds and not the credit cards that I already had on file for so many years. So for the most part I can't make any more purchases through my credit cards until my overdraft are covered. I have decided to close my PayPal account for good, cause PayPal caused me too much grief. I tried to talk to them through customer services and they don't seem to know anything about my account and the fraud happened to my account. Apparently these customer service people are from foreign countries and so they have no clues what am I talking about... They themselves accused me of committing fraud... Please close your account with PayPal.. you could use ApplePay or Googlepay are more safer than PayPal... Apple and Google are well authenticated ...”

Helpful Report

Posted 8 months ago

“I had the worst experience with paypal recently. My account was hacked/attacked or whatever I am not a pro. There were 4 unauthorized transactions, and my account was closed without my authorization and the transaction record was erased after closing. So when i contacted customer service, they themselves couldn't find the record of the previous account. How is that possible that the platform itself has such a big loop hole. Is this internal fraud? I don't know. I sent 4 requests to check on my case, 6 customer services attended me but non of them could help anyting. You have to stay away from Paypal before you loose all your money.”

Helpful Report

Posted 8 months ago

“I didn't realize PayPal was so unsecure until my I got an unauthorized charge and they wouldn't help me because it 'looked like my normal spending pattern.' I'll go back to using more secure methods like my bank and credit cards. Hate PayPal.”

Helpful Report

Posted 8 months ago

“I paid my PayPal balance, as I do EVERY MONTH, mailed my check, it CLEARED MY BANK. I get a text from PayPal a week later, my bill is due. I call, get passed to 6 different people, explain EACH TIME… NO ONE CAN HELP ME. Finally speak with someone after 2 HOURS, no record of my payment- but YOU CASHED MY CHECK! They want copy of my bank statement- showing transaction. So I mail copy… a week now & still no response. I closed my account after 20 years. YOU CANT FIND MY PAYMENT- IT MUST BE MY FAULT- no- you’ve been a great & loyal customer for 20 years, let us look into this! NOPE- THEY WERE RUDE, DISRESPECTFUL & I WILL NEVER SUPPORT THEM AGAIN!”

Helpful Report

Posted 8 months ago

“TERRIBLE RESULTS SO FAR Re: Not Allowed To Transfer MY Bitcoin PLEASE READ THIS ENTIRE MESSAGE FOR YOUR SAFETY. As of Friday, April 5, 2024, I have purchased a large amount of Bitcoin, paid my appropriate fees, etc. Everything has been correct. As of Monday, April 8, 2024, I have been able to transfer a small amount of my Bitcoin to my eWallet. Below is my Transfer details and Results: Monday, April 8, 2024 – I was able to transfer $75 with a fee to my eWallet as a test to make sure everything is working properly. Wednesday, April 10, 2024 – Again I was able to transfer $500 with a Fee to my eWallet as a test to make sure everything is working properly. Thursday, April 11, 2024, 5:53 PM – I attempted to transfer more of my Bitcoin, but an Error Flag appeared and displayed there was a Technical Issue and to Try Again. I tried multiple times with no success, with the Same error. I called PayPal Technical Support and the representative explained that multiple attempts will raise the Security Level Higher. I was told to wait 3 days before I attempt to transfer my Bitcoin to my eWallet which will allow the Security Measures to lower. Monday, April 15, 2024 (Four Days Later, I added an extra day of precaution) - I was able to transfer $1000 with a Fee to my eWallet. Tuesday, April 16, 2024, 2:47 PM – I attempted to transfer a small portion of my Bitcoin, but the attempt was met with the same Technical Issue as before (Technical Issue and to Try Again). I made only one attempt. I called PayPal Technical Support and was told to wait 24 hours. Wednesday, April 17, 2024, 4:15 PM – I attempted to transfer a small portion of my Bitcoin, but the attempt was met with the same Technical Issue as before (Technical Issue and to Try Again). I made only one attempt. I called PayPal Technical Support and spoke a Supervisor. The supervisor said, wait 72 hours, not 24 hours because 24 hours does not give Security enough time to lower its security level. Sunday, April 21, 2024, 9:15 AM – I attempted to transfer $5000 of my Bitcoin but the attempt was met with the same Technical Issue as before (Technical Issue and to Try Again). I made only one attempt. I called PayPal Technical Support and spoke to a Supervisor. I was told that she cannot do anything. All I can do is wait. I told her that all I do is wait and I am not accomplishing anything. I asked her if I could talk to a higher level of support. She said I can connect you to a Manager. I said, OK. She connected to another Supervisor (Not a Manager). I explained to Jessica that I was to be connected to a Manager. She went through the complete process with me as the other Supervisor did. I told her again that I was supposed to be connected to a Manager. She said she could escalate the matter and would connect me to a Manager but it will take approximately 24 hours before a Manager will call me. I said, OK and confirmed my telephone number with her. I am so frustrated that I am unable to Transfer my Bitcoin. I have been told by PayPal Support that maybe I should consider Selling my Bitcoin. How absurd. I could take a loss. PayPal is not taking care of their customers. My Bitcoin sits in limbo. I have done everything correctly and exactly what PayPal has instructed me to do. What a terrible mess. I am at their mercy and nothing is done. David F”

Helpful Report

Posted 8 months ago

Paypal is rated 2.1 based on 453 reviews