PC World Reviews

Name: PC World
Address: DSG Retail Ltd, Maylands Avenue, Hemel Hempstead
Rating: 1.58

1.6 Rating 318 Reviews

14 %

of reviewers recommend PC World

Company Reviews

Questions

Metrics

1.6

Based on 318 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-34-45611234

Email:

customer.services@pcworld.co.uk

Location:

DSG Retail Ltd, Maylands Avenue
Hemel Hempstead
HP2 7TG

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PC World 1 star review on 13th November 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“honestly don't order, its not worth the stress, they are selling items that they don't even have in stock, then sending me an email telling me that my order was with me and enjoy, i've not received any order, i've tried to call them so many times, to be on hold for hours on end, to rude customer service that cut you off or just try palm you off with anything. If you order after reading this and experience the same, i told you so!”

Helpful Report

Posted 4 years ago

“Very disapointed ,i called customer service and waiting for 2 hours and 5 min ,no one picked up. The worse company to buy from . Do not buy things from Currys,they send only faulty products!!”

Helpful Report

Posted 4 years ago

“I contacted currys to return a faulty item and was left waiting for an hour and 30 minutes before someone answered and the guy had a miserable voice and couldn't be bothered to do the return and hung up the phone I then called back again and waited another 1 hour 30 minutes for the answer machine to come on telling me they are now closed if I could find that guy who hung up on me boy what I would do to his face he would never hang up on a customer again”

Helpful Report

Posted 4 years ago

“Sent a tv back took three weeks to get a refund after many many phone calls then got phone bill in it cost me £45 just to contact them unbelievable very micky mouse leave well alone they'll rob u blind!”

Helpful Report

Posted 4 years ago

“Terrible service from start to finish. I understand that a lot of disruption has been caused due to corona virus. But I don't understand why appropriate systems havent been given to we chat teams. Takes 30 mins to get through on phone. All I want to do is return something.”

Helpful Report

Posted 4 years ago

“I bought a new below cooker on 22/04/2020 it’s got delivered next day electrician fitted it that evening we tried cooking a chicken in the oven after 10 minutes it tripped electric I called an electrician as we needed to Cooke our food after 200 pounds in call outs finally it is the oven in cooker which is at fault not the electrics in the home , I have for days been trying to contact on phone but just keep being cut off !! We need it sorting out as soon as possible I bought from curry’s as you are reputable but this isn’t the experience I’m having now 🥵, please please tell me what I need to do regards Brian Giles , number 07738413697”

Helpful Report

Posted 4 years ago

“I wouldn't even give them one star is that was possible, absolutely disgusted at the customer service. send me a faulty item and now i cant get in touch with anyone for a refund, quick to take the money out of my bank but then ignoring every email, message and unable to get through on the phone. if they are unable to solve customer query's then why are they operating their warehouses and making money off faulty products. never had this much trouble with a company ever, I will never be shopping here again.”

Helpful Report

Posted 4 years ago

“I bought ther new Sony bravia sound bar excellent quality and Dyson air purifier tp04 also great buy. Staff friendly and helpful.”

Helpful Report

Posted 4 years ago

“The staff at the Wigan store are always helpful and polite, never pressuring, always a good experience, will shop again”

Helpful Report

Posted 4 years ago

“Item Advertised at wrong price and when speaking to manager at Arena retail park in Coventry he was very rude ( kept walking away) Very poor service Won’t be going back in a hurry”

Helpful Report

Posted 4 years ago

“PC World had to order in mobile phone to be delivered to store which we paid for before hand . was lost by corrier. or so they said .After 2 days we we checked store stock they had 2. we went ro store they wouldn't give us a phone . we had to wait 10 days before it arrived in store . Despite many calls and emails to customer services they werent interested. Made us wait all that time. Was a present for sons birthday. They refused any offer to give compensation. I would give pc world No stars if I could.”

Helpful Report

Posted 4 years ago

“Screen was smashed on smart tv, phoned right away for refund , took them 2 weeks to pick it back up , and upto now ( 5 weeks since purchase ) still no refund. Customer service very apologetic but totally useless .”

Helpful Report

Posted 4 years ago

“Culverhouse Cross, Cardiff Can you believe this!? I was buying a laptop and asked the salesman if the Ram is upgradable I was told it is so I bought the laptop. I got home checked for tutorials and found out no it's not upgradable Ram is all integrated. I took it back to the shop and spoke to Nathan (the manager) automatically assumed I was lying and called Dell to double check. The guy at dell said no the Ram is soldered onto the motherboard. Despite this Nathen the manager asked him 4 more times is it upgradable and the dell guy not understanding why Nathen keeps asking the same question said the only way would be to swap out the motherboard. Nathen then thanked the dell guy and hung up, he then looked at me and then said it is upgradable as the dell guy said so!! I told him the dell guy said no its not upgradable and swapping the entire motherboard doesn't constitute as a ram upgrade, Nathen then said (these are his exact words) "then I don't believe you were told its upgradable". I honestly could not believe what I was hearing.... Utter scumbag. I have an appointment with my solicitor this week.”

Helpful Report

Posted 4 years ago

“Worst customer service. Purchased a hob and paid €75 for professional installation. Installation crew fitting electric equipment not trained electricians just handy men. Blew the cooker isolation switch when installing hob due to installer wiring hob incorrectly. Left my home with isolation switch unable to switch off because blown. When contacted to fix refused to do so or acknowledge any wrong doing. Had to pay €100 for electrician to solve issue and make house safe. Currys refuse to acknowledge any wrong doing or refund the €75 installation. Avoid at all cost. Will never purchase from again.”

Helpful Report

Posted 4 years ago

“I bought a couple items on promotion with a free gift, and when they were received the promotion items was not included. I rung up and was told they would be issued separately next month. I chased again in a month and was told there was a delay and it would be within 10 days. I chased again after this time and now it was oh it should have come by now I'll put a request in and you will receive it within a few days. Chased again after a week, same reply again. Chased again in another week, oh it's not working is it, let's try a new request processed a different way, we'll ring you back today. Nothing. Chased again on resolver and told oh you are not eligible for the promotion, when they obviously have not read through the case reference numbers at all and there is no mention anywhere in their terms and conditions why I would not be eligible. Their service is a farce, they are happy to run promotions then not stick to them, and quite frankly lie to customers. Had the same issues with price matching - oh we don't price match them for whatever reason. I honestly don't remember the last time I wasted so much time just asking for a a shop to honour it's own advertising! I will never go near this store ever again. Any positive reviews must not have had to actually deal with customer services!”

Helpful Report

Posted 4 years ago

“Had charging issues. Took it to Knowhow. Wasted my time, and then returned the computer with the same condition, even though they said it was ''repaired''”

Helpful Report

Posted 4 years ago

“I bought a HP printer from Currys. As part of the deal they said they would dispose of my old printer. I have emailed them twice trying to order cartridges and on both occasions all I got was an automated reply saying my query would be dealt with in 6 days. No reply has been received. How to companies like this stay in business!”

Helpful Report

Posted 4 years ago

“Don’t even think of using these charlatans, ordered a hob and oven, initially overcharged in store and had to return, this took over two hours, the lady dealing with our complaint decided to serve someone else. First delivery didn’t arrive, we had a phone call saying they would deliver the next day, this didn’t arrive. Phoned customer service only to be told there was no delivery scheduled even though the tracker said today. Eventually drove to the store and cancelled. What an absolutely atrocious company.”

Helpful Report

Posted 4 years ago

“Really bad customer service and delivery I ordered a fridge/freezer about a year ago from their website. There were a lot of problems with the delivery and had to call their customer service several times before I could finally have the fridge/freezer delivered to my house. On the 5th of January I ordered a phone and payed £10 extra to have it delivered the next day (6th) within a certain time slot. On the 6th I got a message from the courier they work with saying the phone will be delivered the next day (7th). The next day I waited at home all day waiting for the delivery just to receive a message from Curry's saying they're sorry they've missed me. No one rang my doorbell and no one called me about the delivery - just the message. Meanwhile I've called their customer service twice but it seems like they couldn't care less. Oh, and it seems like you can't buy anything straight from the shop either. Everything needs to be delivered to the shop before you can go and pick it up. Horrible service, horrible business. Do't buy from them. They'll threat you like rubbish.”

Helpful Report

Posted 4 years ago

“your delivery drivers have a very bad attitude should be sacked on the spot will never use curry pc world again. as for getting a refund what a joke if dont get it back with in a week will be going to see a solicitor to take it further. ordered american fridge freezer was told nothing about the doors had to be took off when orderd what a joke of a company”

Helpful Report

Posted 4 years ago

PC World is rated 1.6 based on 318 reviews