PC Specialist Reviews

Name: PC Specialist
Rating: 4.78

4.8 Rating 4,504 Reviews

97 %

of reviewers recommend PC Specialist

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4.8

Based on 4,504 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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PC Specialist 4 star review on 23rd April 2025

299

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was trying to buy a fairly basic laptop but when I looked at the well known companies, they offered very few customisation options. The PC Specialist website was easy to use and had all the options I required for screen size, disk configuration, OS and CPU. Their pre-sales support answered the phone very quickly and were clear and helpful. My PC was built in a few days (ordered on Monday, delivered on Friday) with an update as stage was completed. The packaging was excellent. Setting up the laptop was as straightforward as these things can be. The one problem I had with my external monitor not being recognised was fixed in a few minutes with a call to Support. I have now been using the laptop for a week and it is performing as I had hoped.”

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Posted 2 weeks ago

“Having used PC Specialist in the past for a PC for my son, we were in need of a new laptop for the office. This wasn't a pre-built laptop, but I ordered on the Monday and it was delivered by DPD that Friday. Very impressive turnaround time, frequent updates via email and very well packaged.”

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Posted 2 weeks ago

“Can't fault PC specialist, second time I've ordered from them. 1st time was in 2018. Computer is fantastic, no issues and hopefully none to arise in the foreseeable future. Will use them again :)”

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Posted 2 weeks ago

“Brilliant service from start to finish. The order was fulfilled in less than a week and the laptop was exactly as ordered (including with a French keyboard). Highly recommended and I would use them again.”

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Posted 2 weeks ago

“Great website for comparing and building your machine. Very easy to swap components in and out. Also loved the updates on the machine being built, tested and dispatched.”

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Posted 2 weeks ago

“Brilliant service from PC Specialist who kept me updated with the status of my order at every step. They also contacted me when one part of my order needed to change due to a hardware issue and dispatched the same day after making the change. Very happy with the end product i received!”

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Posted 2 weeks ago

“Great service, accurate and timely updates, and great value for money.”

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Posted 2 weeks ago

“This is my 5 or 6th PC from PC Specialist and each time its more of an amazing job. Thank you”

PC Specialist 5 star review on 9th April 2025

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Posted 2 weeks ago

“The laptop runs really well and was pleasantly surprised how quiet it runs compared to my previous laptop. I would recommend PC specialist if you don't have experience PC building.”

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Posted 2 weeks ago

“Although I’ve seen some different stories about delivery and production time, I ordered a very respectable build with the 7700XT and 7700X, thinking these would be popular parts and there may be a wait. I did not use the finance option, however. I was told 10 days, it took 9 I believe, and it’s been brilliant so far. I focused mainly on the internals rather than fancying the outside case and fans, etc so I was just expecting a dark and lifeless PC, however the basic fans included with the cases all had RGB which was a nice surprise, with a big (I think acrylic?) screen to see inside. Would (and have) recommend!”

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Posted 2 weeks ago

“Purchased a 9900x & 9070xt combination - as usual service and build quality is excellent. Have Purchased several PCs and couple of laptops from this vendor since 2007 - Good Service / Customer Support”

PC Specialist 5 star review on 8th April 2025

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Posted 2 weeks ago

“Kept me well updated as the PC was built and tested. Am very happy with the PC.”

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Posted 2 weeks ago

“Great service, was able to get the parts I want and arrived much faster than I expected!”

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Posted 2 weeks ago

“I need to say that their after sales support, and the integrity of their staff are excellent. Without going in to unnecessary detail, I needed help from senior staff at Wakefield. Some months had passed, and a bit of checking needed to be done, but after accepting my concerns they showed me a very high level of personal care. The team leader with the initials MD was a real credit to their company, and went the extra mile for me, in order that I had the best possible outcome. I think the peace of mind you get buying from a company like PC Specialist goes a long way. Touch wood, I now have my dream pc. Really well done.”

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Posted 2 weeks ago

“Website is user friendly and easy to use. Customer service is of a high standard. Product is dispatched after rigorously testing the systems. I for one go to no other organisation when it comes to buying a new laptop or PC. The name says it all PCSpecialist!!!”

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Posted 2 weeks ago

“My third purchase over the years. As usual the advice prior to purchase was very useful in helping to decide the configuration and the overall service was excellent.”

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Posted 2 weeks ago

“Excellent products. Highly recommend. Arrived on time. Great job.”

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Posted 2 weeks ago

“Very helpful and happy with the result and process.”

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Posted 2 weeks ago

“I appreciate the choice to be able to custom configure. It really allowed me to modify the build based on my budget to it's upper limit perfectly. The PC in question has no flaws and I am really happy with the Mini-ITX build I have. It is nice that I am now able to play highly intensive games. I have no issues whatsoever whilst the only area for critique would be delivery. I paid £100 for 1 day dispatch and whilst this was done at my own choice I could have upgraded to a 4060TI with that power however that is not a problem to be honest, for those that can wait. I could have gone for a pre-build model with that money however the most unique thing about this is the fact that is is custom configured and a Mini-ITX build so the choices made here and pricing are understandable. PC Specialists continue to be amongst the UK's top choice for PC builds as well as being in the affordable range and not a rip off. I am happy with my new PC”

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Posted 2 weeks ago

“Affordable Laptops and a reasonable turn around for a custom build.”

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Posted 2 weeks ago

PC Specialist is rated 4.8 based on 4,504 reviews