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PC Specialist Reviews

4.8 Rating 4,154 Reviews
96 %
of reviewers recommend PC Specialist
4.8
Based on 4,154 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
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PC Specialist 5 star review on 8th January 2025
Jay Iglesias
PC Specialist 5 star review on 16th December 2024
Kev
PC Specialist 5 star review on 12th December 2024
Ryan
PC Specialist 5 star review on 8th December 2024
Anonymous
PC Specialist 5 star review on 8th December 2024
Anonymous
PC Specialist 5 star review on 7th November 2024
Jacqui
PC Specialist 5 star review on 5th November 2024
Hannah
266
Anonymous
Anonymous  // 01/01/2019
Extremely helpful from start to finish! Had to tweak my order whilst it was being built and they were happy to help. Loving the rig so far!
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Posted 6 months ago
Kept me up to date throughout the whole process. After support was great too!
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Posted 6 months ago
Excellent service - good communication and well built PCs.
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Posted 6 months ago
This is the 2nd customised laptop I have bought from PC specialists and based on my experience with the first purchase my son has also purchased one. Customising the laptop on the website is straightforward and the impact on cost is instantly visible. This laptop was delivered within 6 days of the initial order using just a standard build and delivery option. I received regular updates on the progress of the order and my wife is happy with the quality of the product. However, there were some aspects that could have been better. During configuration, I chose the option to make Google Chrome the default browser but when we started the laptop we found that Microsoft edge was the default. Easily remedied but disappointing and because my wife was having problems using the mouse pad which had no buttons it left us unsure that the drivers had been installed. We had been sent the drivers on a CD but the laptop did not have a CD reader so providing the drivers et cetera on USB would have been preferable. My wife then discovered that she had not been pressing hard enough on the mouse pad to activate the click functions and discussion with the company reassured us that all the drivers had been installed. They also pointed out that the drivers can be installed from the website when updated and offered to do this remotely should we be unsure of how to install them. Finally, I would prefer to be able to choose not to have the Microsoft office trial package installed because I have full licence for office and do not want the installation confused by the trial package.
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Posted 6 months ago
Quick and reliable at a good price. Setting up was very straightforward. The only hassle during use has been Microsoft's constant interruptions and requests to log in and pay for Microsoft Office to use Word, Excel etc, but other than that, everything is working well!
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Posted 6 months ago
Ordered a few office PCs from PC Specialist. Reasonable pricing and easy to set up. If we had any questions during the process, their support team was very helpful and able to resolve these quickly.
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Posted 6 months ago
They kept me up to date with my build, and delivered some days before the estimated time.
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Posted 6 months ago
This is the third computer I've bought from PC Specialist in the last 7 years, and it hasn't disappointed so far. The technical knowledge of the staff who advised on the detail of the build has been generally very good, and when there was a slight hiccup in the assembly with the cooling radiator and hose placement not being optimal (ie. on the front of the pc instead of where it should be on the top with the pump beneath) this was identified when I saw the finished build photo prior to testing. I phoned PCS technical support and pointed the problem out to the tech and he agreed, arranging for the radiator and fans to be re-positioned before proceeding to testing. I've had a few minor issues with Windows 11 and Corsair software which have now been resolved and for the last few days it's been plain sailing. The performance of the machine is as expected - it has speeded up my workflow dramatically and fun wise it eats the most demanding games for breakfast. If you'll excuse me, there is a new ship in my Star Citizen hanger which needs played with....
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Posted 6 months ago
Very prompt build and delivery, everything worked as expected out of the box, very happy with my new PC.
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Posted 6 months ago
Very good specification at a very good price. Delivery within 1 week, and small problem with Windows not being activated was solved very quickly by a phone call to tech support. The PC is now set up for my sister and is working well.
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Posted 6 months ago
Speedy delivery, Laptop ready to use straight out of the box. Everything is working well and a significant upgrade, for a very reasonable price on my previous laptop
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Posted 6 months ago
As someone who has been apple loyal (til now) and hasn’t the foggiest when it comes to computer tech, PC specialists made it effortless for me to make the switch and build me the PC I’ve always needed.
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Posted 6 months ago
Pleasure to do business with, couldn't have asked for more. Would definitely recommend to anyone.
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Posted 6 months ago
The laptop arrived sooner than expected, in excellent packaging. Setting up was very straightforward. The only pain during use has been Microsoft - constant interruptions and requests to log in, pay for Word (which we don't use, much preferring LibreOffice) use their Internet protection (we use BitDefender). The keyboard is terrific, as is the screen. We're very happy so far!
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Posted 6 months ago
Convenient, quick and professional service. Very happy with the quality of my laptop
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Posted 6 months ago
Purchasing our recent PCs through PC Specialist was a breeze. They provide an easy to use online configurator which verifies your configuration choices prior to purchase and they provided helpful step by step status updates during the build and delivery process. Very happy with the new machines and highly recommend PC Specialist
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Posted 6 months ago
This is my second custom computer from them, but the first in a decade I think. The website was good for configuration and the team responsive when I asked questions to help decide on my order. There have been a few niggles, most importantly that my assumption would be that I could dock the laptop with my workstation components, but it turned out that Video-Over-USB is not a function of the USB Type C port that the device comes with, which is irritating because it stops me from being able to hot-desk at my sites. Also the built-in webcam is very low resolution 1MB and I didn't spot that during the specification; there was no option to upgrade it. The result is that it is embarrassingly grainy for professional meetings, and Windows Hello will not operate with it (which feels like I'm stepping back in time!). Those go to show that every assumption made is a risk of disappointment.
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Posted 6 months ago
Swift dispatch, good pricing & well packaged. Everything was simple to setup. Recommended place to buy a custom PC!
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Posted 6 months ago
Very quick service
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Posted 6 months ago
Bought my first computer from PCS several years ago. Ordered a number since - some for friends/relatives. I recommended PCS to them because; 1) Prices are fair. 2) Quality is excellent. 3) Communication ditto. 4) Tech support I have called occasionally when I have done something stupid and they are always very helpful. Phone calls answered pretty quickly and email queries answered the same way. 5) Highly recommended.
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Posted 6 months ago
PC Specialist is rated 4.8 based on 4,154 reviews