PC Specialist Reviews

Name: PC Specialist
Rating: 4.77

4.8 Rating 4,157 Reviews

96 %

of reviewers recommend PC Specialist

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4.8

Based on 4,157 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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PC Specialist 4 star review on 17th January 2025

268

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From start to finish the whole process was easy to understand and smooth progress. excellent updates with job progress. Quality build quality components. All round good choice for the discerning high end pc user. The pc was delivered well within the time limits and in good shape. The only gripe I have is with the company who supply staff for the assisted installation service I chose as i am disabled and the computer is large and heavy. The guy turned up earlier then his appointment nevertheless i let him in as was keen to see the pc unpacked and installed...The guy turned up with no kit at all....not even a sonic screwdriver. I had to lend him a knife to unpack the boxes...when it came to installing the pc he plugged the hdmi lead into the motherboard socket and not the video card...so for quite a long time we had no working monior which was worrying...fed up with the guy continually turning the pc on and off to fix the the problem, i checked where it was plugged in myself..moving the lead to the video card hdmi socket we had working screen..hmmm..it didn't take much longer to realise this dude knew nothing about pc's and had to go...he left..not before trying to tell me the L-shaped piece of black plastic was meant to stand the pc on to keep it clear of the floor....righto...nutter, looking at the case instruction sheet turns out the piece screws to the inside of the case as a support. Do not use the assisted installation choice untill whoever employs these people makes sure they know the job...cheers. happy pcspecialists pc owner.”

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Posted 9 months ago

“Laptop options, quality, prices and customer care are unmatchable”

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Posted 9 months ago

“I can order exactly the specification I want without the restrictions that you get with some of the larger PC manufacturers. I trust PC Specialist, they don't supply PCs filled with bloatware and they avoid non-standard components.”

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Posted 9 months ago

“Was looking for a top of the line custom PC and PC Specialist overdelivered with some of the best craftsmanship I've seen from the way everything was built and assembled to the sublime cable managament. Had some bloatware still installed from the manufacturers of each part but that's a non issue as it's a quick uninstall but helpful for anyone new to PCs atleast! Shouldn't need to upgrade for a long time but when that day comes I will definitely look into using this company again rather assembling my own rig.”

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Posted 9 months ago

“PC specialist have a great website that makes it easy to customise and purchase a computer. The prices were reasonable and it was a good delivery time.”

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Posted 9 months ago

“Better prices than most of their competitors. Great progress tracking system. Speedy delivery.”

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Posted 9 months ago

“I had never really heard anything about PC Specialist's until fairly recently. A friend had given me some good feedback as I was about to invest £5,500 on a new box. In a nutshell, the whole experience from start to finish was pretty amazing - they have obviously invested in two areas - process and staff training. Their automated order system, with human touches where required, must be the best (ex IT person here). There are actually human beings working there who care! Everything worked as they stated (order process). Coming from the IT arena (and having built my own systems) I was expecting the odd minor glitch in the system - this is actually quite normal and nothing to be scared about. Mine came with the graphics card which started to exhibit issues with one port after a few hours of use (not easily picked up by their own QC and testing). However, unit was diagnosed with my help and a new board dispatched and within a couple of days I was up and running. It has now been a couple of weeks and all is well. I would thoroughly recommend people using this company...........and I was very sceptical about these reviews and here I am writing one myself!”

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Posted 9 months ago

“Good communication and the pc arrived on time and well packaged.”

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Posted 9 months ago

“The online configuration process was straightforward, with good built-in guidance around compatible specs. Good communication throughout the build process and delivery was on time and also well communicated.”

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Posted 9 months ago

“I came across PCSpecialist back in 2010, I purchased two bespoke towers, the service then was excellent (my comment back then was German efficiency in Yorkshire), I started to look for a new single tower so as to migrate to Win 11, I looked at their site again and then I telephoned, to say the service was excellent would underplay it, the person I spoke to (no sell from them) walked me through the various options based on my need, taking their time to explain, I ordered there and then the tower, its now up and running and yet again PCS has excelled. Superb service. Thanks to the team there. PS love the updates as to where the build is at and delivery info”

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Posted 9 months ago

“For custom PCs, excellent build quality and price. I keep returning to purchase PCs over the years.”

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Posted 9 months ago

“Got my first custom computer and Very happy with the help i received when deciding which build to go with and constant updates along the way as my pc when through each stage”

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Posted 9 months ago

“Ordered a low-mid range pc years ago and decided to upgrade with a newer build again, really pleased with how easy it is to build the items and the site really helping with part compatibility. PC arrived when requested due to a work trip and worked well but biggest highlight is the Staff member Michael Reid who I actually had assist me multiple times with getting a missing part for my external SSD and also to replace a faulty RAM card. He was super patient and understanding with me, really solidified my trust in PC specialist as a business to come back to.”

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Posted 9 months ago

“Chose my configuration, with a helpful bit of guidance, ordered it, and then got regular updates as my PC was built, tested and shipped. Very satisfied.”

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Posted 9 months ago

“From order to delivery, everything was managed seamlessly. I was kept informed of the status in every step of the process.”

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Posted 9 months ago

“Got my first custom computer and could’nt be happier with the result. The pc has been working brilliantly and has met expectations. The constant updates and help in checking the progress was excellent and all the little details helped ease my worries with such a big process. Packaging was well thought out and clearly instructed on how to remove. Worth the wait and definitely worth the cost^^”

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Posted 9 months ago

“This was my first time using PC Specialist and they didn't disappoint. My PC arrived inside their 7 day delivery window, well packed and put together. Some components had been bumped in transit so I did need to re-seat a memory stick and the graphics card, but it was a minor thing to have to do. The instructions which came with the PC were clear and easily understood. I had a small issue with the bluetooth antenna on the machine and their online customer service was very fast to respond, polite, and diagnosed the issue quite quickly.”

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Posted 9 months ago

“Second time i've used PC Specialist. Being able to pick your components from a list is a plus.”

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Posted 9 months ago

“Always used pcspecialist and never disappointed and always do a great job”

PC Specialist 5 star review on 28th March 2024

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Posted 9 months ago

“Just want to say the service, price and actual build was brilliant! Always kept me updated and even sent me a picture when the pc was built, highly recommended!”

PC Specialist 5 star review on 27th March 2024

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Posted 9 months ago

PC Specialist is rated 4.8 based on 4,157 reviews