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Persimmon Homes Reviews

1.2 Rating 185 Reviews
4 %
of reviewers recommend Persimmon Homes
1.2
Based on 185 reviews
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
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Persimmon Homes 1 star review on 19th July 2024
Estelle
Persimmon Homes 1 star review on 19th July 2024
Estelle
Persimmon Homes 1 star review on 22nd December 2023
Anonymous
Persimmon Homes 1 star review on 5th July 2023
Ivan
Persimmon Homes 1 star review on 5th July 2023
Ivan
Persimmon Homes 1 star review on 21st October 2022
Anonymous
Persimmon Homes 1 star review on 21st October 2022
Anonymous
15
Anonymous
Anonymous  // 01/01/2019
ATTENTION BUYERS! MY HOUSE IS WORTH £0 ATTENTION BUYERS! MY HOUSE IS WORTH £0 10 days ago I got my house valued at £0 by the bank because of how poorly it has been built. We raised this with them as they have already repaired the bowing of the wall so NSBC will not touch it as it is a failed job! Since entering negotiations Persimmon have been nothing but useless and incompetent and have by far the worst customer relations staff in the world. After escalating our issue to managerial level we were made assurances that were never followed through and having sent 6 emails and made over 15 phone calls in 4 days I haven't had 1 response. This is DAY 1 of my journey and im going to make sure EVERY day I let you all know exactly what persimmon are (or probably 'are not) doing. If I could give 0 stars I would!
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Posted 3 years ago
Bought a bungalow from persimon/Charles church 7yrs ago big. mistake , leaking showers Brocken roof tiles extractor over cooker not working cupboard kitchen units blown due to steam window keys and latches Broken , no drain fitted at bottom of drainpipe .therefore rain water running under build.sewer drain getting blocked frequently .and much more.
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Posted 3 years ago
Persimmon homes advertise they take part exchange. I have just been called by a representative of Persimmon homes to be told they wont buy my flat because they dont have the funds., if thats true then probably not a good idea to buy one of their houees if they are in financial difficulty. Customer service stinks. They ignore emails and voice mails. Their excuse is that they are very busy. When I viewed one of their show homes the phones were not ringing and I was only person interested in buying one of their homes.
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Posted 3 years ago
My daughter has got a 1 bed property downstairs and upstairs toilets are leaking fence panels weren’t nailed together gas supply for cooker has been welded so that top cannot be removed . Hardly any of them understand what you say to them . Wouldn’t buy a new house for anything
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Posted 3 years ago
Had a property reserved in Willow Court, Abergavenny. Went to see the Sales Person and upgrade to a larger plot, was told I could not get one of the plots as they had 'someone interested' in it(however they hadn't secured it). So looked at another, signed all the paperwork everything stupidly assumed I would get the same service as someone else... Passed all the checks only to find out they gave the plot to someone else! Lady Sale Advisor there is not to be trusted, I don't know if they're two faced or there is a special hand shake I do not know for anyone to get one of these properties. I have pulled out and told there M.D. this after he made no traction on fixing things. The early bird agreements mean nothing! Take some advise, do not buy from them!
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Posted 3 years ago
We went to look at houses being built at Cranford Chase Kettering on behalf of our daughter. We were very disturbed to see some houses covered in a white substance. It was very bad. On investigation we read this is caused by a substance leaching out of cheap bricks. It would have to be scrubbed off the bricks. I wonder where I would stand if I booked a plot and put down a deposit, to then be faced with one of these?.
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Posted 3 years ago
Shocking service! left my garden unlevel and lumpy & tried to level it out with paving slabs, boulders, clay & even rubbish! they left the neighbours manhole on show which is about 1 ft above my property & are saying that it's acceptable & safe I'm 9 months pregnant & the unlevel garden has pushed all the water to my back door which has now ruined my property, my walls & carpets are black! my sons nursery is ruined as the mud just spreads throughout the house as they won't resolve it, their response Is to just stay out not the garden so I'm not allowed in my garden which I pay a mortgage for, to top it off the downstairs toilet has never worked its never flushed the living room door doesn't shut properly & pushes open as the door is too small for the doorframe, cracks all over the property with wonky bricks & walls...after working all my life to buy my own house I am devastated that this is the outcome of my first properly I have purchased they don't care about their faults they expect you to resolve & pay for their mistakes yourself, DO NOT BUY A PERSIMMON PROPERTY YOU WILL JUST REGRET IT!!!!
Persimmon Homes 1 star review on 8th March 2021
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Posted 3 years ago
Persimmon are looking for for below position...really..the word Customer and word Care is not included in their culture...wouldn't buy a CAT FLAP FROM THIS COMPANY leave alone a home..stay well clear from this company Customer Care Inspector Persimmon Homes
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Posted 3 years ago
Persimmon homes are amazing, they made the process of buying my property very easy, always there to help and most especially after have moved into my property, they have offered a helping hand even before you ask. My property is at the Wickets Sittingbourne road Maidstone. And building is beautiful, it's a home not a house. I will recommend Persimmon homes for you.
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Posted 3 years ago
We moved in to our house 2 years ago. The build of these houses is dire. We have a crack that runs from the top of the kitchen window all the way to the bottom of the upstairs bedroom window.
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Posted 3 years ago
Awful, After living in a Persimmon built home for two years I can say without a shadow a doubt their customer care is none existent. Like most people we have had snagging issues, understandable for a new home. These issues for the most part were fixed relatively quickly and I have no complaints. Fast forward 6 months we had a few outstanding issues, we reported them to Emma ( Ashford, Repton Park ) we were told this was sorted and to wait for contact from contractors, we waited abs waited and waited, 2 months on we called Emma to say they had not attended, she was very sorry and 2 weeks later they came round and fixed the issues, again no problem from my end, people make mistakes. Fast forward to 4 months ago. We reported several issues. Emma once again told us she would send people out to fix the issues. 4 months later no one has come out to fix any issues. This I can not forgive! To top it off I called this morning at 9am left a message to be called back before 12:00... not a peep. Awful just awful time after time. If I could give zero stars I would.
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Posted 3 years ago
AVOID!!!!AVOID!!!AVOID!!!!AVOID!!!! Owned my (shoddy built) Persimmon home for over 5 years and still have structural defects. Persimmon homes had been notified when the property was still in warranty and this dates back to 2017 which have still not been resolved. Long story short they have no interest in resolving my issues which I have now had to take legal action. P.S - Dont bother with the NHBC they are just as useless!!!
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Posted 3 years ago
Absolute scum bags and rotten all the way through like Cancer! Sickening how in a civilised country these pieces of S##t are allowed to operate. The star rating doesn’t work as it stands on one star, that is a huge compliment to this devouring, unscrupulous, racist, money robbing, lying, evil, amateur, xenophobic pieces of pure pond life.
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Posted 3 years ago
Persimmons can legally scam you out of money with Finishing Touches, the optional extras they encourage you to buy when buying one of their poor quality houses. We bought an optional extra and then they decided to pull out of the contact, not us them. When I requested a refund for what we had bought they refused. They then put the house back on the market with what we had paid for. I have no access to this item and basically I feel like I have been scammed. Apparently Permissions does this trick to many buyers and some even pays £10s of thousands. To be perfectly honest I'm surprised Trading Standards don't get involved because if anyone else took money for goods then refused to deliver it would be fraud. Be warned people, you have no right to redress with these cowboys and are a law unto themselves.
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Posted 3 years ago
I was attracted by their new homes at Cardea in Peterborough. I visited their sales office and got informations for their sales agent; saw their show homes; everything were still good up to that moment. I shown my intent to reserve my favourite home, but on contrary to my eager, the sales agent told me she is busy at that moment and told me that they have so many available new homes and no need to be hurry. She gave me their solicitor particulars and asked me to get a quote from them first. As I need to leave UK soon and go back to my home country, I made the appointment with the sales agent again, told her my situation and accepted the solicitor's quotation and would like to reserve my home without delay. She had no objection and confirmed my appointment. While I was very happy that I could have my new home soon, she suddenly called me that she didn't think I'd enough time to complete the buying process. They wouldn't accept me to buy their home. I was shocked and told her if I could extend my stay in UK. Her reply was ridiculous and has no sense, she said there was a long queue of persons who want to buy their homes and I was at the end of the queue. So she can let me to buy at that moment. It's really crazy about this company service and don't know why they like to select customer in this way.
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Posted 3 years ago
It's safe to say, that this is the worst company you will ever have to deal with. Lots of promises that they can't keep, terrible at communicating with the customer during and after purchasing. The build quality is poor and cheap. The customer care team are atrocious. Their broadband is sub par. The list goes on.
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Posted 3 years ago
Terrible service from persimmon homes throughout the whole buying process. Numerous things were wrong and it was a battle to have anything resolved. 5 years on and part of the roof has come adrift, after 6 weeks of contacting them I was told someone would come and inspect the following day. An email was then sent stating they are having nothing to do with it. Service is poor and workmanship quality is the worst I’ve seen. DO NOT BUY A PERSIMMON HOME.
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Posted 3 years ago
Rubbish - the worst avoid buying form Persimmon Homes. West of time and money. Endless snag list, that they avoid to do so.
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Posted 4 years ago
Basically they don't care, they withhold information and don't reply to emails or call you back. Terrible customer service. Reserved a plot for £500, but weren't told key information about the plot until after the reservation fee had been paid, such as steps leading to the front door and back door (this is a huge accessibility issue and they should have made this much clearer from the start, but at least we know to ask in the future). After this we felt really put off about the house and Persimmon in general and did some more research on them and read about their poor customer service, dangerous and bad build quality and the investigation into them last year, the dangers the houses posed is really quite scare. We decided we don't want to buy with Persimmon ever. We cancelled the reservation and the sales advisor told us head office sort the refund, we received a confirmation email that we would be refunded £250 but no indication of how or when this would be refunded. Sent 3 emails to head office and sales advisor and no one replied to any. Called head office 5 times over 2 weeks and spoke to different people who all confirmed I needed to speak to Lisa, they would put me through to Lisa's voicemail and I left messages myself or they would say they'd email Lisa for her to get back to me - she doesn't call back or email. On the 5th or 6th call I said I wanted to complain about the poor customer service, complete lack of communication and that they're a huge company making millions year after year withholding £250 from use, which is nothing to them but a lot of money to use. The person I spoke to again told me I needed to speak to Lisa but she couldn't get me through. Soon after this call (within an hour) they called me to issue the refund - If I hadn't wanted to complain I genuinely don't believe they'd have bothered calling me back and would be continuing to ignore me and withhold the refund they owed. Just be very careful with them, we wished we'd known more before getting involved with them and had read the online reviews and asked for specifics about the plot before reservation
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Posted 4 years ago
Dear Buyers, Please be away from “PERMISSION HOMES” – Copperfields – Truro property sales teams: 1) 2 weeks back, I’ve paid the reservation fee as per discussion with marketing team located in the “PERMISSION HOMES” – Copperfields – Truro property office – stating the deal which was offered to you is only valid till today – and marketing team conveyed to me – here is your deal and rest can be completed in the upgrades/finishing touches, please go through the pdf file and let us know asap. 2) After a week – I’ve selected offered deal appliances by going to “PERMISSION HOMES” – Copperfields – Truro property location after that permission homes marketing team started communicating me back when have sent the upgrades/finishing touches list can’t be applied to your selected property at this stage and this information wasn’t communicated at the time of reservation of the property. 3) Now the marketing team isn’t answering my calls – just replying to emails – sorry we can’t apply any upgrades now with your selected property and the final message from the marketing suite team is to select other properties where the buyer is not interested in. 4) When I have requested for a full refund of the reservation which has paid - £500 no response for calls and emails for few hours – stating we are busy in back to back meetings, we’ve started you refund request for £250 which may take up to 4weeks, but have canceled the property due to the permission homes can’t provide any upgrades/finishing touches to the property. 5) I’ve tried to contact the marketing team, but no responses in calls and emails – this shows how much importance “PERMISSION HOMES” is giving importance to their buyers in the UK.
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Posted 4 years ago
Persimmon Homes is rated 1.2 based on 185 reviews