“Bought a Vauxhall Astra from Glen in the Perth Branch. Amazing service he sorted out everything for me and had a tough time from Barclays but never gave up. Picked the car up yesterday and it is amazing he checked over all the car himself and showed me how it works if course. I wouldn't hesitate to buy another car from him and the Perth branch. Best touch was the present and the Manager Eddie shacking my hand very nice bunch of people”
“I ordered a Vauxhall Adam Glam 1.2 on 12 Sept through Ian McFadyen at Vauxhall Seafield, Edinburgh. I chose a black metallic and was told I could have any colour roof and mirrors that I wanted and I chose cream for roof and mirrors. I went to pick up the car on 19 Sept and car was covered in overspray, also there were two scratches on the vehicle one at front bumper and one on passenger rear panel, also a very small dent. The rubber on the rear passenger window was also crumpled. I believe the car was in an unacceptable condition for a brand new car. Jill who was doing the customer handover fetched Craig Oliver whom I believe is the Workshop Manager, who from the outset basically told me it was my fault the car was covered in overspray because I had the roof and mirrors painted. Craig Oliver offered his statement that body shop repairs will never be perfect and I should have waited 12 weeks for a car with a cream roof to be built in the factory, he is not a nice man and certainly does not instill confidence in his own workmanship and that substandard work should be accepted. The actual paintwork on all of the vehicle was I believe substandard and certainly not workmanship Vauxhall would be proud of. However after discussion with Ian McFadyen who is Financial Manager whom I had ordered the car from he promised me the car would be repaired to my satisfaction and told me to pick up the car on 23 Sept.
Again I went to the dealership and again found the car in an unacceptable condition. The front bumper had had the scratch painted but was so rough, a blind man could have felt the repair. On examining the rear panel the repair was not smooth and anyone would have noticed that repair. Again all the overspray had not been removed and I was going to reject the car when Ian McFadyen requested I give them one more chance to repair the vehicle to my satisfaction which I reluctantly agreed to.
I went to dealership this morning and although the car bumper has been smoothed and rear panel has been resprayed there is a small dent still visible and the window rubber had not been repaired.
After much deliberation I have accepted the car and Ian McFadyen has told me the window rubber has been ordered and will be replaced, and he offered to again have the rear panel painted and the small dent filled, but I have absolutely no confidence in their body shop, I'm unwilling to to have them touch the panel again.
This is the third vehicle my husband and I have purchased from Peter Vardy, albeit the other two cars are BMW's, but this car from their Vauxhall Dealership has been a disappointment from the start and I will never purchase another car from them.
If you want further comments from myself please feel free to call me at home anytime. 0131 654 1417
Helen Millar”
“A shambles.From the minute you arrive and are greeted by a man in tartan trousers who wants to know your name and hands you a lanyard (still don't know why) the whole thing was a nightmare.
They tried to give finance to the previous owner of the house I live in and not me.This caused major problems later on.Quite why they chose to do this I have no idea.Maybe tartan trouser man wrote my name down wrong.
You seem to go from person to person and then the manager introduces himself.Charming man until there was a problem.Amazing how someone changes so quickly.
I could go on about the staff but won't.They clearly have their procedures to follow but surely it would be easier if you dealt with just one person.
Oh before I forget you get free coffee but don't ask for a latte as they will charge you for this...seriously !!!
Now on to the car they sold me..Everything looked great,had a test drive ..perfect.
Hold on though the car was sold without a valid MOT.Dear oh dear that's quite an error but to be fair they rectified it a fortnight later.Just as well the coppers didn't pull me.
A few months later the car is back in for repairs.Steering rack problems amongst other things.Amazing it passed an MOT really.
Before I forget they were paying the first 5 payments on my car finance,but guess who forgot to put the money in my bank acount. You guessed it the good people at Peter Vardy.After several phone calls and a few weeks I finally got my money but it certainly wasn't easy.
How silly of me I forgot to mention the corroded pipes underneath the car which I paid over £250 to have repaired.Amazed this wasn't noticed on the MOT that Peter Vardy carried out.
All in all I would recommend Peter Vardy to someone I dislike intensely but to me the biggest disappointment is that I never picked up my car in style.
They actually play music and have flashing lights as they uncover your new car from underneath a sheet.
I would have felt like I had won the star prize on bullseye.
I certainly feel I got a bendy bully instead of the speedboat.”
“Everyone was very welcoming and friendly. We were always offered a cup of tea. Phone calls were answered promptly. Gavin always made time to answer our questions on our numerous visits and we were never made to feel a nuisance or uncomfortable. No question was a silly question.”
“Excellent service from start to finish.Particularly liked the "low pressure" sales technique of David Gillian. I would have walked away from "high pressure" well done.Refreshing to see car sales management finally realising that the majority of people do not relish the "high pressure" approach.My only gripe would be the "insulting" offer on trade in. £100 for an 03 plate Astra with 77,000 miles come on.We all know you guys don't like trade ins,but would it not be better to tell us and offer other incentives,rather than insult us ? Almost walked away after that,well done David.”
“I found Steven Minty to be very approachable and extremely helpful and forthcoming with all the information I needed. Even the after care has been great from him. Very happy with the service I received :)”
“Our second purchase through this dealership. Our first was a very pleasant and easy transaction. We had no hesitation in returning to purchase another new car. Every staff member was very pleasant and treated us with the utmost courtesy. Gareth, salesperson, and Ian, Manager, made the transaction a very enjoyable experience.”
“Friendly, informative and professional members of staff. I came in with an idea of what I wanted and ended up leaving with the exact opposite after test drives and finance options. The member of staff dealing with me was very patient with me through my mind changes and lack of knowledge. He was helpful and courteous throughout.”
“Was very impressed on after sales service as the second hand car i bought came up with a warning message. I contacted the sales man and he came and picked up the car and got it fixed same day.
Very good service.”
“Myself and my wife were extremely happy with the service and dedication that Gavin in Kirkcaldy branch gave us. Everything went easy no problems he kept me updated with every step . Can't thank him enough.i will go back next time for another car”
“The members of your staff were very good. The purchase of the car was easy,every thing explained step by step. A really good team you should be proud of the work they do.”
“Last year at Peter Vardy Perth I purchased a corsa. 2 miles down the road the ABS went and I had to get recovery to take the car straight back to the garage. I nearly got killed because this happened on the entrance of a slip road onto a motorway from a carriageway! This year, a few weeks ago I purchased yet again another corsa from Peter Vardy Perth. One of the main things I was looking for was low mileage and I was advised the car had 39,000 miles, so I put down £100 deposit for the car and was told I could collect my new car on the Tuesday. Tuesday came and I got a phone call in the morning from Peter Vardy to advise that they had just noticed the car actually has 69,000 miles. Understandably I was disappointed and no longer wanted the car. I stay around 40 miles away from this showroom and in order to get my deposit back I have been advised I have to travel back to Perth to get this, so furthermore resulting in more wasted time and money.”
