“This is the second car we have purchased from Peter Vardy. Your staff are excellent; very friendly, not overly 'salesy' and they create a nice atmosphere. As customers we never ever felt under pressure or that we were ever getting a bad deal. I would very very happily come back to Peter Vardy again. I really mean that, there are plenty of car sellers that I wouldn't go back to or recommend to friends.
However, we bought a new car (pre reg, 17 miles on the clock) that was damaged when we came to collect it. A panel inside the car had broken off. Most alarmingly, no one mentioned this to us. On closer inspection there are several dirty hand/fingerprint marks where someone has clearly tried to fix it but then decided to leave it as is. We now have to wait 10 days to have a replacement part delivered into store before we can have the car fixed.
Not only that, but we were told that the car would be valeted before we came to collect it. However there are dirty marks across the steering column, dashboard and windows. It's a shame because I would happily give 5 stars based on service but to collect an expensive new car to find a broken panel and a valet that hasn't been completed correctly is really not good.
Again, the staff have been excellent since we have collected the car. I've received courtesy calls from 3 of your staff to apologise, the new part has been ordered and will be fitted and we've also been promised that the car will be valeted.
My only other criticism is that we have received numerous emails detailing various deals that we were told in store we couldn't receive. The main bug bear is that we asked for 3 years of free servicing as part of our deal (this was because our previous car was riddled with electrical faults and needed to be fixed every 6 months or so - we obviously didn't want a repeat without servicing catered for). We were strongly advised that 3 years was impossible for the dealership to sanction, 2 years was the maximum. Just 2 days after collecting our new car we received and email saying this...
"If you have an existing finance agreement with Peter Vardy we'll upgrade you to a newer, or higher spec car, for the same monthly payment, and in the remotest possibility that we can't, we'll give you 3 years free servicing."
It's particularly galling that we have been customers of Peter Vardy for around 3 years now having bought two cars and haven't been able to secure an offer that you are openly advertising and inviting me to request! We had an existing finance agreement yet were explicitly told that we could not receive a 3 year free servicing package. Why should other customers be eligible for this offer (that YOU sent to me) whilst we aren't?
Again, I want to emphasise that Peter Vardy staff have been absolutely brilliant throughout this process and on them alone I would rate PV 5/5 (we dealt with Amar, Gareth and Jonathan - all 3 are an absolute credit to your organisation). However, as I hope you can understand, there have been numerous reasons why we've been left extremely frustrated and disappointed.”
“We were very pleased with the attention we received when purchasing our Vauxhall Agila car. The salesman Ben Bryce was exceptionally helpful with us and we were not pressured at any time to buy just took time with us.
We have spoken about your company to many of our friends and we are very happy with our purchase of the car.
Yours faithfully,
Mr David Watters”
“On purchasing a new car for my wife and having previously purchased my own new car just over a year ago at Peter Vardy Kirkcaldy, I cannot believe the difference in service!! We opted to stay with Peter Vardy having had no issues with them previously. We asked if the finance could go in my name as it was a gift to my wife and that the car be registered in my wife's name, we were told that this was not a problem! We agreed and shook hands on a finance deal at £178.18 per month on the Saturday and yet when I came to sign the paperwork on the Wednesday it was £183.36! Over 5 years this is an extra £290. I was kept waiting for over two hours whilst signing these forms having been told they only needed an e-signature. I told the staff at the showroom that the car had better be ready for my wife to pick up the next day and that she should not be kept waiting as I had and I was assured that there would be no issues when she came to pick up her car! Had it not been for the fact that the car was a gift for my wife, on the day I went to sign the paperwork, I would have walked from the showroom and gone elsewhere for a car for her, but she had her heart set on this one! My wife went to pick up her car the next day and found that the car was not only registered in my name but also insured in my name which meant that she couldn't drive the car! This was rectified by adding her as a named driver, however what should have been a brand new car first registered in her name will now be a two car owner by the time she registers it in her name! My wife was kept waiting for over an hour, despite the assurances of the previous day and the fact that she called In the morning to tell the staff that she would be there at 3pm to collect her car and sign the paperwork for her cherished plate. What should have been an exciting time for her never having owned a brand new car was a complete disappointment to her. To finish her day off she drove the car home and tried to set up the Bluetooth facility on the car (having asked and being told three times in Peter Vardy before signing anything that the car had Bluetooth) only to find after trying to fathom it out for over an hour that the car did not have Bluetooth - one of the features which she wanted In her car. Peter Vardy took this on board and assured her that a Parrot Kit would be fitted to the car to the value of £200-£300. This kit was fitted today - available at £89 from Amazon! It isn't all about the money side of things it is about the shoddy way we were treated from such a family orientated company! The whole scenario of events completely took the shine from her of what is meant to be a happy and exciting time of picking up a new car. This won't happen again as I will take my business elsewhere. You have lost our valued custom and we will not be recommending Peter Vardy to friends and family, including our work colleagues.
Cliff Prestage”
“I was very impressed by the professional approach taken by the Peter Vardy staff and they assisted me with the purchase of owning a new car for the same money as I was paying for my old car. Good advice and information given and I am more than pleased with the overall service provided.”
“My new vauxhall astra GTC is fantastic, service given in choosing a car suited to my needs was great. On collection of my new car salesman was very efficient in handover, going over everything I needed to know and ensuring I felt able to come back if there was anything at all that I was unsure about. He set up radio to my favourite channels and even set up my phone and bluetooth and checked that my driving position, mirrors etc were exactly as i needed. I felt safe and ready to go in my lovely new car, which even had a decent amount of petrol, something some garages are a bit mean with. Good service all round. Thanks.”
“One could not whlsh for better it was a very nice excperance every one was so helpful and it was the best coffee we ever had when buying a new car every one was so helpful and it was warm which makes a pick difaranc when you are both getting up in years I have driven a lot of cares from carages but I felt hoesly this was the best yet very comfortable indea for us both ! Must say that the paper work was done so well by ian and raychl Lt was a pleasure to meet every one in the car age .thanks again .”
“All staff were extremely helpful and friendly, and also very professional. I'm very happy with the service I received and also very happy with my car.”
“Excellent service ... Scott Bergin was brilliant from the moment we walked into the showroom till we left with the car we chose. Came up with plenty of options and can't fault them for customer service. Hand over was seamless.”
“Everyone I spoke to at Peter Vardy was happy and friendly. That tells me that the culture is good and a company that I am happy to buy from. Look forward to a long relationship and hopefully more new cars in the years ahead.”
“After having a nasty experience with a rival dealership who i wont name , i decided to try Peter Vardy in Kirkcaldy.
The experience was very good and very professional from start to finish .
I got a great trade in price on my old car also
The sales advisor (Mark) was great and made sure the hand over went smoothly .
Follow up call from sales manager ( Billy ) ,asking if I was happy etc ,was a welcome touch and made me feel like they are not just after my money.
Could not recommend enough ! 5 stars !!!”
“We are happy with our new car it was just what we wanted and the service was very quick.
Our only complaint was that we received a phone call on the Friday to tell us that the car was ready to be picked up on the Saturday morning 11.00am and when I asked if they could hold it until Monday,as this was very short notice, I was told that it would cost me £100 extra. I feel that this is not acceptable after all we could have been out of the country and not due back for another week, does this mean that you would have charged us £100 for every 2 days you had to hold the car.
Overall we were very happy with the service and extremely happy with the car.”
“EXCELLENT CUSTOMER SERVICE. I EMAILED THE EDINBURGH MANAGER TO MAKE HIM AWARE HOW HAPPY I WAS WITH THE SERVICE FROM START TO FINISH. SECOIND TO NONE!!!”
“Following an initial phone all on a Friday evening at 1630 to see if the car was available I received a further x3 calls in less than 24hrs from the garage asking if I was coming to view the car in question.
Took the time to travel to the dealership, looked at the car on the forecourt, asked to see the sales person with a view to getting a better look at the car only to be told I'd need to book an appointment.
Never heard of such rubbish.
All my dealings with Bmw dealerships I've never seen experienced anything like this.
Very poor service so I'd shudder to think what happens with regards to after service.”
“Bought a almost new car in January 2013 from the Edinburgh sea field branch. After 6months brakes started to make noises sounded like metal on metal, phoned to book it in it would take a week explained brakes are failing still a week to appointment. Brakes had to be replaced, 6months later brakes were have soft spots sent in for 1st service brake fluid had to be changed and tyres they wanted to charge me. When I bought the car the light inside and passenger airbag switch does not work. After two services and a check sheet they left in the car saying it was checked clear not. On both services I had to wait almost a 1hour to get a courtesy car. Wanted to upgrade my car guess I won't be going back to do that.”
