“I was put on blood pressure meds, I have been using Pharmacy 2U for a while with no issues. The medication was issued on the 16th of November, it has not been delivered still. If you are waiting on important medication do not use this service. There is no way to track the medication either. Royal Mail say they will only give a tracking number when they attempt to deliver.”
“Sending me unsolicited marketing emails and classing them as “service updates” so there is no unsubscribe button. I am reporting this as it breaches data protection laws.”
“I had a few months of no problems but when you do have problems it is extremely difficult to get help.
1. Customer Services do not work at the weekend so it is impossible to talk to any one at the weekend.
2. You will see an online chat icon but the reality is that there is no real person who is able to help. This has been replaced by Ana their virtual assistant who can only give you limited responses on your order query. It gave me the same info as I could see in my online account so no use at all.
3. You cannot write an email any more. They have taken that away for some unknown reason.
4. When you do call, the queues appear to be so long that they offer a callback. That is the only option. The trouble is they do not call back.
5. I have had delays on tablets. Tablets in 'the packing area' for days. Even though I chased this they remained in the packing area.
6. Tablets lost by Royal Msil. The problem was that there was no tracking.
7. When you want to close your account you have to wait apparently for a disconnection team to call you. The trouble us they do not call .”
“Don’t get ripped off by these cheaters. They are stealing money from so many people without delivering anything. They can’t be trusted at all. Instead I recommend edwardmunch.is he can be trusted 100%.”
“I signed up to pharmacy2u so that my medications could get delivered to me after an operation. I regret this decision. My first prescription went in on the 27th of August, I was then informed there was a supply issue and the medication would be with me in 5 to 7 days. 8 days later a email stating that they are still waiting on the medication to come in and it will be with me in 14-16 days time. My second prescription they got on the 4th of September, was told they dispatch with in 1-2 days, they didn't. Waited 35 minutes to be able to speak to some on on the chat and got told they where sorry for the delay and my medication would be posted by the end of that day, this was the 7th of September. They never did. Tried to contact them again on the 9th of September to chase it up again only to be told they are experiencing a high demand in calls and are unable to put me through. Contacting them is a nightmare, they lie, and you don't get your medication.
I will be changing pharmacy ASAP. Avoid pharmacy2u at all costs.”
“Ordered 25th August had to reorder 30th its now 7th September just got email saying something out of stock need nephrostomy bag urgently no help at all. Will be going somewhere else after this”
“I have insulin delivered which the manufacturers stipulate should be delivered before first use at chilled temperatures 2-8 degrees. The general practice for this delivery is to be delivered in cool packaging which guarantees the chilled temperature for 72hrs. Pharmacy2U insist in delivering my insulin in the correct packaging but not with the frozen pack frozen, or even chilled, consequently my chilled medication arrives to me at ambient temperature. The customer services is a nightmare to get hold of, the queue to speak to someone is horrendously long, I usually give up, their website say they only take enquires via their automated messaging service which just points you to the website help and info section if you have any query that's not simple.
The customer service person I last spoke to was rude, talked over me and was no way sympathetic to me asking for my insulin to be delivered chilled as their website says they do and the manufacturer say should happen. This person blamed the post office, told me it didn't need to be delivered chilled and he would not promise me future delivers would be chilled and so because of this I've now reverted back to Lloyd's Direct who have supplied 2 orders of insulin to me chilled as required.
I'd had no issues with medication delivery of anything else fom Pharmacy2U but because miss stored insulin can cause adverse effects when using it, my conference in Pharmacy2U along with the difficulties in contacting them has caused me to close my account.”
“Taking to long to get Meds through, Poss "Royal Mail"
Meds lost in post
Urgent Meds, email from Pharmacy 2U Requests for some Meds passed to 3rd Party,5 to 7 day wait, then delay with postage.
Sorry just not good enough.”
“Utterly useless company, full of lies. I have been waiting for my medication for two weeks. Told on 17.04.22. It would be in stock and sent out on 18.04.22. This didn't happend. Then told on 19.04.22 it would be dispatched that evening or the next morning. Only to go on the App this morning to find out that they have canceled my medication order all together. Absolute shambles of a company. Nothing worse in this world than lies. I have no medication now because of these people that I need daily.”
“I've been given medication for sickness during pregnancy. Still havnt recieved my medication nearly a week later. I can now feel my ribs, throwing up acid and the sickness is getting worse. If you need your medication within days then Pharmacy2u is NOT for you. They say your order is processed within 2 working days. FALSE. At this rate I'll be going into hospital because I can't even leave my room I'm that weak.”
“Terrible ticket system - orders regularly get stuck in some kind of black hole on their system and can only be moved forward by chasing the support team.
Having detailed the exact issues and when it's triggered, the team have made no attempt to solve the problem in their software.
Please use any other service - they are terrible.”
“Their website is down and unlikely to open. Apparently, Pharmacy 2U have been selling lists of clients' names and addresses to other companies, that have then targeted vulnerable individuals within those lists. Shame. Pharmacy 2U could have been a good company offering a great service. Instead, it appears from the news reports that it's turned out to be just another dodgy business to be avoided.”
“Much like many of the other comments here, I signed up and my first order went smoothly. They cancelled my repeat prescription blaming "no stock" so I went back to my local pharmacy. I have tried to remove my Pharmacy2U account but there is no option to do this online. You can only send emails to them OUT OF HOURS otherwise they will not be looked at (!)
I had a live chat and the operator was extremely pushy, asking all manner of intrusive questions as to why I wanted to close my account. As soon as I mentioned data protection and GDPR regulations she said that they were unable to action account closures online due to "patient welfare" and that I had to telephone. I telephoned them immediately and they said they were experiencing high call volumes and that I would receive a callback the same day (they say this every time you call them!)
An absolute shambles of a company. I wouldn't trust them to open a can of beans that was already open and I will be contacting the ICO to raise a complaint against them. DO NOT USE THIS COMPANY.”
“I have been reading the reviews and agree with all the comments. I have now re-arranged my requeats to go to my local pharmacy. I should never have signed up in the first place. My GP stepped up to the mark and as I was left with no means of getting my repeat prescription from them.”
