“Absolutely useless lying B......! They leave people without medication for days/weeks on end and you can’t contact them or leave delete your details. I recommend going into your local pharmacy to change nominate at as you know you’ll get what you need when you need it. These people are crooks and only care about money.”
“Appalling service
District lack customer service if u can get through on telephone lines
Customer for over 2 years stopped using due to being let down over and over afain”
“App does not allow you to select several dosage of the same tablet until you have placed your first order and its updated from the surgery. Left me without half the dosage and wanted to charge again to send it. Call centre unhelpful, ended up deactivating account, went back to the surgery.”
“Left me 15 days without medication, no communication and 10 mins waiting on the phone. Still no meds on day 16.
@Pharmacy2U- You need to notify patients if meds are delayed and give an approx ETA, or ship part of the prescription. Badly done .”
“When my prescription didn’t arrive, support was snarky and unhelpful. Reading between the lines, they consider me a liar. After I complained on Twitter, I couldn’t log into my account anymore. I changed my password, but it still wouldn’t let me in. These people are playing games with lives. So much for any duty of care. I just need my prescription.”
“After getting halfway through filling out the application form, and was told it wasn't available for us, we went to our usual pharmacy to pick up prescription, we found pharmacy2u had hijacked the prescription without our consent.”
“Dreadful customer service - and no formal complaints procedure. Took my money didn't deliver - insisted my medication must have gotten lost in the post.
They do not insist that GPs send controlled substances in recorded or tracked mail so it can easily just disappear. This means that my 6 week supply of a controlled substance (with a street value!) is the hands of someone who does not have a prescription for it, and Pharmacy2u could not care less. I now have to pay
It's happened to me twice now, and honestly, the whole service is more trouble than its worth. Avoid at all costs.”
“The updated app has made the service more of a hassle, it used to be very easy to order medication but now the app just has links to external websites so it makes Phamacy2u redundant.”
“Awful service I have been waiting for my meds since the 29/01/2019. It took me Just over 30 mins to get an answer on the customer service line . Just checked in on my order and it is still processing . They said I would have my meds by Wednesday . They told me I could go out and get some tablets to tide me over ?????? I reminded the agent I had just come out of the stroke unit she was not interested at all . Very annoyed at the service provided so far . Will not be using them again after I finally get my tablets .”
“I have used pharmacy2u since 2009 apart from a break of about a year when initially my new GP did not offer electronic prescribing.
I used to highly recommend the service but over the last year have become progressively so disappointed with their service that I am now leaving with many regrets.
My concerns;
1. increasing lead times from order to delivery. (Used to be 3-4 days, now more commonly 8-10 days yet my GP doesn't like to release my monthly repeat prescription more than a week before my meds are due.) I keep running out!
2. Virtually impossible to get through on phone lines. Regularly on hold over 20 minutes.
3. Apparent problems with items being out of stock. Status of my order says " dispensing" for several days with no communication from Pharmacy2U. When I do (eventually!) get through to query why, I'm told there is a problem with one item. Why they can't dispense the rest of the order is one issue, why they don't communicate the problem is a second. Every time this has happened, my local pharmacy has sourced the missing item for me within 24 hours but I have had the stress and inconvenience of having to resolve the problem myself
4. Failure to notify me that prescription review by GP is needed before meds can be dispensed. As you don't physically see your prescriotion, you need this reminder to avoid dispensing delays.
App is easy to use. When everything works, it's fabulous having meds drop through your letterbox but stock management and customer service issues means I'm running out of meds which could put my health and wellbeing at risk. What a shame.”
“Pharmacy2U are a diabolical company.
Deleting medications from your account, not answering phones, giving robotic answers when questioned about prescriptions that are unavailable or not sent.
GP unable to get through to them to discuss medication. In fact my surgery was on hold for 20 minutes before having to give up!
What kind of service puts people's lives at risk by playing God?
My advice is steer well clear of this company. Keep your feet on the ground and go to a pharmacy with real people to serve you and not to Pharmacy4getU!”
“I ordered medication on the app which went through and I got a message to say that they were getting the prescription through the GP but a week later I still haven't had my medication so I tried to check online and through the app but both were down and I was unable to reorder. The phones are always busy. Terrible service.
I had to ring my GP to reorder the prescription. Now I am trying to call the customer service centre but am in a never-ending queue. This is only the second repeat order.
Very annoyed as website is always down and does not work. It is better to go to your local pharmacy. Not happy at all.”
“I have now had 5 orders from Pharmacy2U and all of them required me to phone them to sort out issues. The trouble is they are expanding rapidly after a national ad campaign and don't have the staff to cope.
I have a regular monthly repeat prescription. I like to plan ahead - so order a few days ahead. (I also have a back up prescription of lower dose tablets in case of stock issues). Each time I have ordered the order is either rejected because of out of stock (yet P2U don't have flexibility to substitute the other dose that is in stock), OR they change the order and quantity blaming the GP. This ends up with an endless cycle of re-ordering weekly rather than monthly, and the risk of me running out. I brief the GP, I brief P2U but there is a disconnect and the order changes - every time. So if the next order fails I will revert to driving to the pharmacy.”
“Left without medication for over 2weeks , worst service I have ever endured I gave them a one star because I had to submit a review on how poor this company is, I believe it has contributed to my stomach becoming worse. Don’t bother phoning customer service waste of space.”
“Repeatedly fail to fill prescriptions, or send medication that wasn't ordered instead of the ordered medication. For both me and my wife. We use different GP surgeries and in each case Pharmacy2U blame the surgery. My GP tells me they have lots of similar problems with this company. Save yourself the hassle and deal with your local pharmacy, this delivery service just does not deliver.”
