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Phones 4u Reviews

3.1 Rating 657 Reviews
44 %
of reviewers recommend Phones 4u
Company Reviews Questions Metrics
3.1
Based on 657 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour
Read Phones 4u Reviews
Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 11th November 2024
Lewis Ortega
Phones 4u 5 star review on 19th January 2024
James Garvey
Phones 4u 5 star review on 30th June 2023
Allan C Thompson
Phones 4u 5 star review on 21st April 2023
Graves C Roman
Phones 4u 5 star review on 12th April 2023
Ian F Jefferson
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
6
Anonymous
Anonymous  // 01/01/2019
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Peter
Verified Buyer
“good website.easy ordering.delivered as promised”
Helpful Report
Posted 10 years ago
Donna
Verified Buyer
“Excellent On-line service provided, better than shop assistance and I told the shop that On-line customer care are more welcoming and professional. Thank you”
Helpful Report
Posted 10 years ago
Sanjay
Verified Buyer
“Excellent support from on line advisor. Very prompt delivery. Very pleased with the new phone.”
Helpful Report
Posted 10 years ago
Krishan
Verified Buyer
“Will not be using Phones4u again. Ridiculous customer service: 1. They didn't put my order through when they should have 2. Because they didn't put my order through, I had to spend a long time making sure I got the deal I was promised (I got there in the end) 3. My phone line was cut off before I even received the phone 4. Ridiculous customer services 5. Had to chase my Cashback = never shopping from Phones4u again... First time and the last!”
Helpful Report
Posted 10 years ago
Karen
Verified Buyer
“I found my experience with Phones 4 u to be unsatisfactory. There website specifically said that if you order before 6pm Monday to Friday you will receive it next day. In my view this meant that because I purchased my phone after said time that I should expect to get mine on the Saturday. I then received a message saying that I would not get my phone until the Monday. Now, if they aren't prepared to deliver on a weekend then that statement on their website should have said order Monday to Thursday for next day delivery. I could have gone to the shop myself to buy it and got a better service had I have known this would be the case. I then phoned them to see why and they said it had left there warehouse and I should bring it up with the courier. So I phoned the courier. They said they hadn't actually got it in there warehouse and had only picked it up at 5:30pm. As Phones 4 U had marked it as next day delivery instead of a Saturday delivery this was why I ended up having to wait. I have since been back to the website and have noticed they have now changed there delivery to Free next day (including Sundays). At no point were they prepared to do anything to help the situation or even to be able to cancel the sale was such a palaver so I just had to go with it. My other gripe is online accounts! Everyone wants you to have one when the chances of you using the company again is minimal. Upon checkout I was rather pleased to see that you had the option to checkout as a guest. However, they then open you one regardless and send you a password of their choosing. Arrrrgh! Another thing that confused me was that I had purchased a Pay as you go handset and I was receiving emails and paperwork with information about contracts and telling me to save my contacts etc. as when the new phone number was active my old one would stop working. This panicked me greatly, A) because I suddenly thought had I done something wrong and accidentally bought the wrong thing and B) this wasn't what I wanted to happen. During my phone call to them they said that as it was a Pay as you go this would not happen, which I can say (thankfully) hasn't. However, this is just yet again one of those things that causes you an unwanted worry. Maybe they should re think the emails/paperwork they send out and only send out what is relevant to the customer? or at the very least have both labelled 'If you have taken out a contract' or 'If you have bought a Pay as you go'.”
Helpful Report
Posted 10 years ago
Lesley
Verified Buyer
“Excellant ,phone delivered the next day ,my son is so happy with the phone ,will use again .Lesley”
Helpful Report
Posted 10 years ago
Michel
Verified Buyer
“the service I received is good from phones4u although it was several months ago since I bought a product from phone4u it was beginning of may”
Helpful Report
Posted 10 years ago
John
Verified Buyer
“ORDERED A PHONE WHICH WAS DELIVERED QUICKLY BUT WAS FAULTY. PHONED THE TECHNICAL LINE (NOT A FREE NUMBER) WHO SPENT AGES TRYING TO HELP GET IT WORKING. IT APPEARED THE SPEAKER WAS BROKEN & WERE TOLD WE COULD TAKE IT TO ONE OF THE SHOPS WHO WOULD EXCHANGE IT. HAVING TRAILED INTO TOWN WERE TOLD BY THE SHOP THEY WOULDN'T SWAP IT AS IT WAS BOUGHT ONLINE (STILL SAME COMPANY?!) WE THEN HAD TO WAIT FOR A RETURN ENVELOPE TO BE SENT OUT SO WE COULD RETURN THE PHONE. MY PARTNER NOW HAS TO WAIT FOR A REPLACEMENT & HAS ALREADY WAISTED A WEEK OF THE FIRST MONTH & HAS NO PHONE IN THE MEANTIME!!”
Helpful Report
Posted 10 years ago
Robert
Verified Buyer
“phone is straighforward to work downfall is the low memory on phone you can only add a few apps before being told memory full. had to go buy a 32gb sd card to save music photos phone works well otherwise has a not too bad camera buttons can be a bit stiff to push at times. some features not very loud for a phone for a deaf person eg text message ringtone can be hard to hear at times”
Helpful Report
Posted 10 years ago
Hi Robert, Thank you for you online review regarding your new Doro phone. I am sorry that you found the internal memory too small. I am glad that you have now gained a 32gb card to increase this. Should you ever need to speak to someone regarding any settings on your handset, to see if there is anyway to increase the volume, then please feel free to visit any local Phones 4u Branch who shall be happy to help, face to face. Kind regards, Amy
Posted 10 years ago
Michael
Verified Buyer
“Very quick service used on last upgrade very pleased”
Helpful Report
Posted 10 years ago
Luke
Verified Buyer
“After receiving a cold call from yourselves regarding an upgrade. I opted to accept and and chose my phone and plan and was promised a galaxy tab 3 7 inch as was the promo at the time. After two weeks of hearing nothing I called the customer service department only to be told my order had never been placed. At this point I was offered the deal again however I could not have the galaxy tablet as the deal had ended. I was offered 100 pound cash back instead. Although I have now received my upgrade I have still not received the 100 pounds cash back I was promised. I feel now that after this experience I will not be using phones4u to upgrade again.”
Helpful Report
Posted 10 years ago
Colin
Verified Buyer
“Had phone about two and a half months,when camera stopped working sent for repair. took two weeks to get back from repair, then found case was broken. Now I have to wait another two weeks.”
Helpful Report
Posted 10 years ago
Hi Colin, I'm so sorry that this has happened. I understand that you phone is currently being assessed by our repair centre (Anovo). I would like to help, as I can appreciate that you have had to send your Motorola away again. I have located your account so please look for my email correspondence today. Kind regards, Amy
Posted 10 years ago
Sarah
Verified Buyer
“Service was good.”
Helpful Report
Posted 10 years ago
Paul
Verified Buyer
“Pones 4u said I was within contract period to switch and said everything would be sorted via phones4u. This never happened and I was left with an outstanding amount. This has happened on 2 occasions.”
Helpful Report
Posted 10 years ago
Hello Paul, Thank you for your review. I can see that you ordered a new contract on EE in April. I am sorry if you had an issue switching over. I understand that you have said this is not the first time. I do hope that this has since been resolved, however, please feel free to email me at socialsupport@phones4u.co.uk if you have any further concerns. I shall then be in contact within 48 working hours. Kind regards, Amy
Posted 10 years ago
Graham
Verified Buyer
“Website is easy to browse and the checkout process is simple. My product was competitively priced. Despatch/delivery was very slow so that was disappointing.”
Helpful Report
Posted 10 years ago
Hello Graham, Thank you for posting your review. Wonderful to hear that you were happy with our website and offers. I can see that you order took 3 days to reach you so I can understand how this would have disappointed you. Please accept how sincerely sorry we are for the time taken to receive your new phone. I do hope that you are enjoying your HTC One. Kind regards, Amy
Posted 10 years ago
Michael
Verified Buyer
“Phones4u are without doubt the worst company that I have ever used. This is the 3rd time I have upgraded through them and it is the 3rd time they have missold to me. Their advisors lie to your face so they can make the sale and their commission, and I will never ever be using them again, and will be sure to inform anyone I know what a shoddy and illegal operation they are. Since my most recent upgrade with them I have had £80 in refunds as gestures of goodwill because of the blatant lies of their advisors, but am still out of pocket with the costs I have incurred from my network operator (who incidentally have been very understanding when learning I upgraded through Phones4u as they have constant problems with customers who have been as stupid as me and upgraded through Phones4u). So if anyone is reading this and has suffered from the same level of 'service' that I have, pick the phone up and complain to them directly. They pretty much recognise that their representatives missell and don't argue the point they just seem desperate not to have a complaint logged with the ombudsman”
Helpful Report
Posted 10 years ago
Anthony
Verified Buyer
“I got the mobil phone but did not get the £10.00 top up thst went with if And I am not very happy about it A J RUMBOLD”
Helpful Report
Posted 10 years ago
Robert
Verified Buyer
“Top up credit bought with phone was never activated so the phone was unusable for days, until I sorted things out with a less that helpful person at Orange and an overly apologetic person at Phones4u. Literature provided with phone was incorrect and useless.”
Helpful Report
Posted 10 years ago
Karen
Verified Buyer
“Delivery was very quick with completed paperwork. However, the phone should have been an upgrade but was put down as a new phone so it took over a week to sort with the networks before i could use the phone keeping my old number .”
Helpful Report
Posted 10 years ago
Hello Karen, Thank you for your review. I can see that you placed this order for a new contract online. I am sorry if there was any lack of clarity regarding your order. I am glad to hear that you have now moved your number across and you are able to enjoy your new phone. Kind regards, Amy
Posted 10 years ago
Rachel
Verified Buyer
“The service if buying a phone was so quick and easy. And delivered dead fast. I love it!”
Helpful Report
Posted 10 years ago
Phones 4u is rated 3.1 based on 657 reviews
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