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Phones 4u Reviews

3.1 Rating 657 Reviews
44 %
of reviewers recommend Phones 4u
Company Reviews Questions Metrics
3.1
Based on 657 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour
Read Phones 4u Reviews
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Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 11th November 2024
Lewis Ortega
Phones 4u 5 star review on 19th January 2024
James Garvey
Phones 4u 5 star review on 30th June 2023
Allan C Thompson
Phones 4u 5 star review on 21st April 2023
Graves C Roman
Phones 4u 5 star review on 12th April 2023
Ian F Jefferson
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
6
Anonymous
Anonymous  // 01/01/2019
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Jon
Verified Buyer
“The telesales person said my bandwidth was roaming but I've since found it isn't. Gutted & won't be recommending them!”
Helpful Report
Posted 10 years ago
Stephen
Verified Buyer
“was not told i could not port my number from my t-mobile business account to my new EE account. when contacted about above problem was told to call t-mobile and sort out myself, which took 8 weeks. got good deal but with no customer service help and in fact shouldn't have been sold contract without prior notice of number port problems.”
Helpful Report
Posted 10 years ago
Vimal
Verified Buyer
“I was promised things they would not deliver. And I complained after 2 weeks but no one bothered to reply. Very poor customer service”
Helpful Report
Posted 10 years ago
Carl
Verified Buyer
“I wasn't very happy with all the complications I had getting my new phone, I orderd it early as they rang and said I could upgrade early so I upgraded to a iPhone 5c there and then I was due the phone a week later as my upgrade date was 7 days away still,10 days later phones not there so I rang and got told they had no record of me calling,20 mins later after going over the first phone call I had she found a note on my contract, said sorry and it would be here next day. Another day went by and still no show of the phone,I then got a slip the day after saying they had tried to deliver but nobody was in even tho I specifically said deliver to my neighbour as they work at home and every day and I'm at work and they wouldn't allow me to get it posted there by this point it was turning into a joke so I decided to go to get the phone myself bearing in mind a round trip to the depot near me is 50 miles in teatime traffic on the m62 I then rang DPD and got told the driver would be back for 5:50 but if I got there for 6:15 he would have the parcel ready so I sets of after work got there for just after 6 and waited til half 6 before I went in and then got told the driver wasn't back and he was going to be another hour so I waited the hour finally got the phone, travelled home and opens the box to find the glass screen protector was smashed and since then when the screens pressed in certain places it creaks and crunches asif the screens moving or something so all in all wasn't best pleased with the service although apart from the forgetting to send the phone the first time it wasn't phones 4 u fault the delivery service wasn't acceptable but it added to the frustration Best advice I would say is Go into the phones4u shop if u want good service and to get the phone with no messing about or damages as DPD obviously didn't knock on my neighbours door because he was in all day. Other than that I'm happy with the phone”
Helpful Report
Posted 10 years ago
Dean
Verified Buyer
“Phones4 u has no customer service !! Tried to discuss my phone that I took out over the phone in cannock with Darren the store manager told me to call them up as it wasn't his problem what a poor company after send my phone back took one out at coda phone great service in there”
Helpful Report
Posted 10 years ago
Jason
Verified Buyer
“I didn't deal with phones 4 u as I bought the phone from the internet and have had no dealing with phones 4 u direct.”
Helpful Report
Posted 10 years ago
Nicola
Verified Buyer
“Helpfull, quick and process orders quickly. Good at finding u the best deal at the time. Recommend highly. Well done”
Helpful Report
Posted 10 years ago
Caroline
Verified Buyer
“got a phone through these went to apply for another one and was refused not happy at all”
Helpful Report
Posted 10 years ago
Matt
Verified Buyer
“My experience with phones 4u was not great wasn't sent the right colour phone that I should of had every time I spoke to anyone got told different things each time. As a new customer I was very disappointed so I sent the phone back I decided not to go through with the contract and ended it.”
Helpful Report
Posted 10 years ago
Joel
Verified Buyer
“Last May 25,2014,I was contacted by one of your sales rep "Andrew" in connection with my phone upgrade as I was due for one.I was very much interested with the new Samsung Galaxy S5 bcoz of its features and at the same time,I have always been a Samsung mobile fanatic. Andrew offered me an irresistible deal which include a Samsung Gaxaxy tab 2 and I have to pay an upfront fee of £59.99 for it.I agreed with the deal and just after a few days,my phone was delivered to me but not the Galaxy tab 2,though so I contacted phones4u through your chat service and I managed to chat with your rep "Gary" and i formed him of my queries.Gary in-turned after contacting your gifting dept. confirmed to me that I qas indeed entitled a Galaxy tab 2 but he added that it will only delivered 28 days after I received my tablet.After more than 28 days of waiting,I contacted phones4u again,asking them about tablet and what happened to the deal we agreed.I was informed again by one of your colleague "Andrew" again that my case will be listened to an investigation will be conducted.I waited and waited for their promises of an investigation and be listened to but nothing happened. It was only after I emailed your complaint dept and a certain ? Emma Newcastle contacted me and I told her of my predicament.I also informed her of what Andrew and Gary told me but its been like 4 weeks since my upgrade have started but up to that date,I am still waiting for the Galaxy tab.I also told her that I wouldnt waste my time chasing the tab if I hadnt been promised about itand at the same time,I also promised my daughter that tablet for her birthday. After a few days,my tablet came and I really would like take this oppurtunity to thank your employee ?Emma for listening to me and acted swiftly to my complaint. I have been a loyal customer of phones4u for more than 4 years now.I never had a bad record and always paid my my bills through direct debit and to be treated like this and experienced this kind of marketing issues is awful.Being a former sales rep myself,I always believe in the saying that "it will take you a month or two to find a client but only takes a second to lose one" Your personnel manning your chat service esp those people i mentioned should undergo an extensive and rigorous customer training or you will lose many loyal customers like me. Thank you”
Helpful Report
Posted 10 years ago
Richard
Verified Buyer
“Very unhappy with the overall service, I was promised 3 months free line rental when signing up to a new contract, this dud not happen until I phoned up to question why I had been billed. After phones 4u checked the recording of my call when signing up they did agree with me and refunded what I was owed. Perhaps the sales people need to make sure they pass on this information when new customers sign up. Also my Samsung s5 has had problems since I got it, the screen goes blank all the time and I need to push the screen in to get it back on. I spoke to phones 4u technical department who have insisted that I need to do a factory reset on the phone as part of their fault finding procedure. I am very reluctant to do this as I have a lot of information and photos on the phone. I'm not expert but I can't see see how a factory reset on phone will rectify an obvious hardware fault on the phone. I'm now going to have to wait to get myself a phone, back all my up then do a factory reset and probably send my phone back.”
Helpful Report
Posted 10 years ago
Selina
Verified Buyer
“I have not recieved my £50 Marks and Spencer's voucher? I placed my order from Phones4u website contract is with EE. This offer was one of the reasons I took the contract as I had been holding out to find an offer. Kind regards, Selina 07772522491”
Helpful Report
Posted 10 years ago
Mohsin
Verified Buyer
“Not good customer service Not steak to wording what says on phone”
Helpful Report
Posted 10 years ago
Hi Moshin, Thank you for getting in touch and leaving some feed back. I'm sorry to hear there was a delay with your exchange, I understand how frustrating this must have been . I believe this is now resolved and I hope the remainder of your contract runs smoothly. Thanks again Mohsin, Hugh
Posted 10 years ago
Charlotte
Verified Buyer
“Signal is rubbish every where”
Helpful Report
Posted 10 years ago
Hi Charlotte, Thanks for leaving us some feedback. I'm sorry to hear you're not happy with your signal. I have checked the coverage checker in your area and can see your signal should be excellent. It may be worth contacting your network provider EE to run checks on your line. If you have any queries please do not hesitate to get in contact via our Live Chat facility on www.phones4u.co.uk. Thanks again, Hugh
Posted 10 years ago
Thomas
Verified Buyer
“I upgraded my phone contract with Phones4U over the phone, the same way I had the last time I upgraded my handset. The initial experience was good and my phone arrived by courier within a few days. It's unfortunate that Phones4U use DPD who would only give a few hours notice of the delivery slot, and you are unable to change that slot to suit you, other than change the date, its not possible to select a time slot unless you pay extra. The handset worked OK for a few days but quickly developed a fault, being unable to read the sim card. Looking online, it seemed this was a common(ish) fault with the new HTC One M8, but Phones4U tech support, or customer services had never heard of it. I wanted to exchange the handset but Phones4U wouldn't do that until a new SIM had been tried. Phones4U wouldn't forward me a new SIM card, so they told me I had to go to my nearest EE store and get a new SIM from them, as my SIM may be faulty. EE refused to give me a new SIM unless I purchased one (£10) which I had to do to satisfy Phones4U tech support & customer services curiosity. The new SIM worked for a few hours then the phone was again unable to read or recognise the SIM card. Back to Phones4U customer services, they put me back to tech support who wanted me to reset the phone again. This still didn't work so they gave me a code to get the handset replaced. This is where it gets even more ridiculous. I passed the code to customer services who said it was OK to exchange the handset. However, because the phone was ordered from Phones4U over the phone, I was not allowed to exchange the handset in a store. According to them, even though it's the same company, they are different. Also, you can't just send the phone back to them, you have to wait for Phones4U to send you a bag first. Why? I have no idea either. After 5 working days, there was still no sign of this magic bag which would enable me to send my useless phone back to them. After another lengthy phonecall to Phones4U customer services, wondering where the hell this bag was, they were scratching their heads too. According to them, they had sent it out 3-5 working days ago so I should have it by now... Anyway, they agree to send out another mythical bag to me, which they say will take between another 3-5 working days and they are ever so sorry... 3-5 working days later, still no magic bag, still no working phone, but a very grumpy customer has to phone Phones4U customer services to find out where this sodding bag is. Lo and behold, the lady says I can send it in the post as normal and gives me an address. Why couldn't they have done that in the first place and saved me 6-10 working days of ball-ache and frustration?? After another 5-7 working days of waiting, they received my old useless non-functioning handset and sent me out a new shiny one which actually worked! Yay!! Do a happy dance!! During my 11-17 working days of waiting around, pining for my poorly handset Phones4U did promise to reimburse me my £10 for the replacement SIM card I had to (needlessly) buy from EE, £10 to cover the postage and packing when I returned my faulty handset to them (minus magic bags!) and a further £20 to cover the loss of contract for 11-17 working days when my mobile was unable to read the SIM and thus engage in mobile phone type activity, you know, like make phone calls and stuff! Some of the reimbursements they came through with, the others must be sat somewhere with the magic postage bags, wondering where they are, lost, scared and worried that they will never be seen or heard from ever again. So, the moral of this story? If you want to use Phones4U to upgrade or take out a new phone contract, go for it, but my advice to you is to do it face to face in your local store. Don't do it over the phone or via the web, because on those occasions when there is a fault or a problem, you will be in for a real bundle of ball-ache. Please, think of those magic post bags, don't let anymore of them suffer that same, awful fate!”
Helpful Report
Posted 10 years ago
Laura
Verified Buyer
“not happy with the service got sold a Sim only they said I couldn't go over my data and I did paid my bill and the very next day cut me off would not revomend life to nobody”
Helpful Report
Posted 10 years ago
David
Verified Buyer
“Great phone (iPhone 5S) and set up, but not happy I have to have my phone repaired, rather than replaced due to battery faulty, and only 2 months old. Why don't they replace and save me also having to wait up to two weeks for the privilege of a repair! That's what I would get in a shop.”
Helpful Report
Posted 10 years ago
Jarrad
Verified Buyer
“Applied for an upgrade, disappointed, my partner got an upgrade to Samsung S5 unlimited texts and calls & 4GB of data and £200 cashback on her upgrade, from you, for £42.99. I wanted a Sony Z2 with the same deal but you'd only give £70 cashback? I have used P4U for my past 2 upgrades and have been very satisfied/pleased with the service, but this time i'm very disappointed with the service as there are other deals on-line at U-Switch(mobilephonesdirect/upgrade) which match the above. Feel let down a bit, as i don't understand what the difference is between the S5 and Z2? Kindest Regards Jarrad Edwards - 07875536807”
Helpful Report
Posted 10 years ago
Jake
Verified Buyer
“Cashback promise never came through until I had to chase it myself 3 times then it still took over 3 weeks longer than the stated payment date. Without chasing it up it wouldn't have been paid. Other than that the phone came quickly and got a great upgrade deal”
Helpful Report
Posted 10 years ago
Andrew
Verified Buyer
“I was sold an i phone 4 contract on vodaphone. Even with knowledge I would get 0 signal in my area. I was then told I had a faulty handset.I reported this within the 14 days. You then did everything in your power to wriggle out of your own turns and conditions. What do you know,another victory for phones for you against ,the consumer. Great work guys!”
Helpful Report
Posted 10 years ago
Phones 4u is rated 3.1 based on 657 reviews
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