“Terrible service, kept me waiting all day, did not fix anything, failed to deliver services I was told would be delivered over the phone, and was charged £100+ for a 20 minute inspection in which the handyman concurred 'yep the door is broken'. company is bordering on being a blatant scam.
helpful and willing to tell you what you need to hear up until the money transaction, after which they delivered some of the rudest customer service I've experienced. Avoid at all costs.”
“Pimlico are professional scammers.
They quoted for £50 pounds call out plus labor for the work.
Plumber arrived 2 hours after I called and spend 15 minutes to tell me that the shower mixer is faulty.
Pimlico charged me 50 pounds + 180 pounds labor cost. I had to pay 230 pounds for them to tell me the mixer need to be changed.
I highly advise NOT to use them.”
“This company are professional scammers -
I would advise against using this company. They charge extortionate prices, and are simply rip off merchants - in our opinion. We paid a large amount of money for plumbing work, but we only received a botched job (or bad job from pimlico plumbers). The shower is leaking, and the wall panels are all cracked. They have failed to rectify the shoddy workmanship, and the shower is still leaking. We have had to cover up the wall panels with gorilla tape to hide the cracks in the panels. An independent solicitor had advised us that we would be entitled to be fully refunded in the amount that we paid in view of the bad workmanship, but this still has not be done - despite the solicitor sending a letter to pimlico plumbers. In short, not recommended & over-priced for bad plumbing work to their customers. Do not use as they are not reputable in our personal experience. We were left feeling vey disappointed & let down by the third-rate work carried out by pimlico plumbers. We felt scammed and cheated out of our money by their staff who obviously tricked us. Afterwards, we realized that they had scammed us out of a large sum of money. Or simply because they thought we were dumb or stupid, and therefore easy prey for them. This company are professional scammers who cheated us out of £6,500. They are just money grabbers - they don't solve issues, but only take payments until you have nothing left.”
“I hired Pimlico to resolve a blocked drainage issue at my home, and my experience has been far from satisfactory. Despite charging more than GBP 600 for their service, the drainage problem reappeared within a few days.
When I contacted them for a resolution, I was informed that they don't offer any guarantee for their work and would not fix the problem without an additional fee. This was highly disappointing, given the initial high cost and the expectation of professionalism and a job well done.
I am left with a recurring issue, out of pocket, and with the added inconvenience of having to seek out a new plumber to correct the problem.
I would not recommend Pimlico based on my experience.”
“I had a leak at my new property in Edgware Road and two of the Pimlico Plumbers team arrived and spent around 5 hours trying to figure out where it was coming from. In the end they concluded there is no leak from my property which was great, but I was presented with a bill of £1700 I had to pay there. I paid it part in cash and part or card. A week or so later I got several calls from their collections department that I still owed £300 as they had not included any VAT when I settled the works on the day.
In short be mindful what you’re charged for and when you pay as it seems they have poor systems, are possibly not trained on how to use them or are incompetent regarding charges. The job they needed to do was fine however they are expensive and to me seem to have hidden charges which appear even after you have paid what was asked for. Mistakes can happen but I was clearly told if I don’t pay the extra charges my details would be passed over to debt collectors.
That’s Pimlico Plumbers, not owning up to own errors and well its your problem you got to deal with it and pay. Id suggest looking for a cheaper alternative unless you really have to have them out and well will be paying for it.”
“I called them for a very simple job to fix the water leaks from the radiator's valve. The engineer who came around my place spent 10mins checking the radiator's valve and other unnecessary parts at first. Then he told me that he has to go shopping for the parts. And he returned to my place with empty hands and told me he needed to go to another shop. Obviously, he tried to extend as much time as possible to charge me more without doing anything. And he also told me that he needs to charge 25% markup for the shopping he does. Soon after he told me that, I told him to leave immediately and made complaints to the service team. However, the service team told me they still needed to charge me £125 plus VAT even though there was no service. What a rip-off company....... I will never call them again.”
“I was charged £845 pounds for a job that only cost £120 pounds . I had bad experiences in my life but nothing like this one. I complaint and even prove the known costs without avail . I did file a complaint with the appropriate authorities and awaiting to hear”
“An electrician did some work in the house but left some holes. Hé left without filling the holes because he was feeling unwell. I accepted to pay thé full balance based on his promise that he would finish the work with no extra cost when I Book another service as there are différent jobs I booked with Pilmico. Now, I booked for two différent services and can't get these holes repaired with no extra cost. I was too stupid to trust this company.”
“I had used Pimlico Plumbers a few times in the past. They were OK but rather expensive. Last Saturday afternoon, I called them for an emergency. Tom Staple came after 35 minutes of my call. He was very polite and agreeable. He found out the cause of the problem and repaired it right away. He even cleaned up the water leaked from the upstairs bathroom into a very tall wood cabinet downstairs which had collected water like a pond. As the ceiling is almost 4 meters high, he had to go into a very cluttered storeroom to get an extremely heavy ladder to dry the area. Nothing was too much for him. I would highly recommend him for his professionalism and good nature. I would have given him 5 stars for his service but as Pimlico Plumbers is quite pricey, I give the company an overall 4 stars.”
“Should be avoided at all cost. We called them out to repair a bath where the pop-up plug wouldn't engage and so needed fixing. They emphasise that they cannot guarantee their work. However, you might think this means that they can't be sure the work will solve the problem, not that we should accept that the bath now drains through the ceiling. They conducted an "investigation" into the issue (without speaking to us) and decided they were in the clear. Expensive and incompetent and no interest in remedying the problems they cause.”
“Today (29 December 2022) I called a plumber at around 9:00 am to unblock my kitchen sink. I was told that today's rate would be £190 + VAT per hour. I was told that the plumber would come within 1 hour. At 10:45 I called them again to say that the plumber was not here yet. I was told he was just round the corner. He came at 11:15. After less than half an hour he told me that he finished the job. The blockage was gone. But he told me that during his work a small part of the plastic fittings was broken and now water was leaking. I asked him to sort that out. He went out, came back after about 20 minutes and fitted the new plastic part in less than 10 minutes. He than charged me for 1 hour 30 minutes work + cost of the plastic spare part (£37.50) that he had broken. The total that I had to pay was £387. But when he left my place I noticed that water was still leaking. I panicked, rushed out, and found his van was still outside. I implored him to come back and deal with the leaking. He came again and stopped leaking by tightening the spare part. Then when he left I carefully examined the old spare part that he had replaced. Nothing was broken in there. I WAS SHOCKED THAT PIMLICO EMPLOYED SUCH PEOPLE.”
“We booked Pimlico Plumbers a few days in advance of needing a couple of wall mounted heaters fitted. It is a simple job at a fixed price of £175 all in.
Because we were booking in advance, we were promised an appointment slot today on Friday, between 12pm - 6pm
My other half took the day off, moved the furniture for the fitting, and waited. And waited... and waited. They did not turn up.
The excuse? "We don't have an electrician." Curious as we'd already booked them.
After initially refusing to let my girlfriend speak to a manager, I called them myself. I spoke to someone who claimed he was quite high up in the office. I explained that my girlfriend had taken the day off work and was needing those heaters fitted, either this evening or Sat morning - because heck, we'd been promised an appointment today!
Turns out they can come around this evening - but they'll charge extra because them arriving late would be "after hours." Yes you read that right.. for turning up late, they want to charge us extra.
Now that's a nice little scam. Don't turn up for a job, offer to come later, and charge more - presumably because they hope the customer will be desperate after they haven't turned up when expected.
Now Pimlico Plumbers survive ONLY because they front a reputation of being trustworthy and dependable. People are happy to pay more than an independent tradesperson, because they promote themselves as being reliable.
But it turns out they're NOT reliable.
They're NOT trustworthy.
They don't turn up, and then charge extra when they're late.
Why would anyone employ their services?
Now of course I gave them every opportunity to see the error of charging a higher rate for turning up late. But no, they just don't care.
(Oh they did offer to come later in the week with the PROMISE that they'd actually turn up NEXT time... honestly... Presumably we just keep taking time off work until they get their diary right).
I reminded them how they'd once earlier tried charging my girlfriend more than agreed on a fixed-price job, when they'd agreed to dispose an item F.O.C. after the work. (Yep - an agreed-price is something they try to overcharge on quite often). We'd thought we'd give them a 2nd chance because heck, they'd not try that on again... you'd think...
Seems overcharging in in Pimlico's blood. They'll agree terms, and then try and extract extra ££ in a dodgy underhand way. Turning up late and trying to charge extra because they're late is about as dodgy as it gets.
So before you believe the hype of why Pimlico is more trustworthy than the next, before you pay extra ££ because they say you can trust them more than the rest...
Ask yourself, do you want to deal with a company who will ignore any agreements, in an effort to extort more money?
Do you feel that a tradesperson should turn up to do a job on the day agreed, and do that (simple) job for the hourly rate already agreed.
Do you want to held to ransom by a greedy company who will delay its tradesmen's arrival, in order to charge a higher out-of-hours rate.
Are Pimlico's higher prices justified when they give a lower level of honesty than any other trades service I've encountered in the last 40+ years.
(Let's not forget that Pimlico Plumbers will charge us the customer £100 if we don't stick to the agreed appointment time)
AVOID AVOID AVOID. Give your money to an independent tradesperson - it's easy to find good ones.
Don't let this greedy company try and rip you off.”
“Rip off merchants, had a plumber come in for 14 mins and tell me to replace a flush he would have to replace my whole toilet sisters that would take 3.5 hours so the whole job would cost me £864 I said I might as well get a new toilet he then told me I had to pay £192 for the 15 mins he was there so I paid for 15 mins of him telling me what the cost would be!!!
Don’t use them proper rip of merchants!!!!”
“Rubbish service
Rubbish service
They come and cause constant leaks and they will charge you thousands of pounds for it.Also, they make sure to not fini the work and make it for another visit which will cause you another thousands of pounds”
“So this is my experience with Pimlico.
We suddenly had an issue with the place we just bought, water couldn’t drain from the bathtub. Classic !!!
So obviously it’s some kind of emergency so we called them not knowing much.
They came pretty fast I must say. Very nice guy no problem with that.
£150 an hour so he came TikTok TikTok, he had a look at the pipes then took off for 30 minutes buying some stuff I guess to fix it.
So that’s £75 already well spent.
Then of course it’s a big job apparently blah blah blah, 3 to 4 hours to be fixed, but he couldn’t fix it after trying for an extra hour.
So that makes it a total of £275 and he told me he knocked off £30 generously. The problem that was not fixed.
So he recommended me an engineer expert on unplugging. ( I didn’t even know that unplugging specialised people existed )
Of course same company, they could’ve been here within an hour £200 plus VAT an hour.
So of course we didn’t book that and found a plumber that we use a few years ago.
Thank you WhatsApp I retrieve his number after a long search.
He stayed three hours, changed the piping, removing everything that he had to remove and most importantly he fixed the problem.
The issue was not the blocked pipe, the issue was the gravity that made the water stay and not drain.
This is why he couldn’t unblock it… because it wasn’t blocked.
Getting an appointment with the “engineer on unplugging pipe” from pimlico would have cost me at least another £300/£400 And still the problem would have been still here.
My plumber told me that he loves Pimlico because they are giving him a lot of job to to.
He also told me that two minute walk away from where we live is the best bathroom shop and you can find everything you want if you need it.
After making a complaint and asking for a refund for paying a service that was not done, it got denied of course and they assume they’ve done nothing wrong.
So my advice is :
if Pimlico is the only plumbing company in the entire planet………..go on YouTube !!!
To be Avoided like the plague”
“Recently shelled out £20K+ to refit the tinyest cubicle bathroom, by 2 men, which couldn't be completed in 10 days. So the scenario goes like this:
- They will turn up at your house to do a small job and tell you that you need to fix something else
- You will get a quote
- Once the job has started, they will find something else
- They will then use this as an excuse to procrastinate and prolong the job. They turned up at 8.30 and left at 4.30, and took an hour worth of breaks at least. They would also turn up in the morning then disappear for literally 2 hours "to get materials"
- More stops to the van to sit in there for 30 mins drinking coffee ( on your clock), so you are paying for the materials and labour and time fannying about in the van
- You will never get a receipt for the materials if you ask them to produce them, although they and the people in the call centre will also promise to send them but never will
- You will never know exactly how much work has been done unless you are at home monitoring the exact hours spent on the job minus breaks
- The vans have trackers, so all the time spent fannying around in the van is also on your time
Overall, there is no way of determining if you are getting your moneys works, unless you micro manage their every move. They are smarmy con artists and don't be fooled by the greasy facade.
These people should get an oscar.
Enjoy your plumbing (and spending money down the drain).”
