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Pimlico Plumbers Reviews

2.9 Rating 161 Reviews
48 %
of reviewers recommend Pimlico Plumbers

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Pimlico Plumbers 1 star review on 17th October 2024
Anonymous
Pimlico Plumbers 2 star review on 2nd February 2023
Jena Fontenelle
Pimlico Plumbers 1 star review on 20th January 2022
Tufail Choudhury
Pimlico Plumbers 5 star review on 25th October 2021
Sarah
Pimlico Plumbers 5 star review on 25th October 2021
Sarah
Pimlico Plumbers 5 star review on 25th October 2021
Sarah
Pimlico Plumbers 5 star review on 25th October 2021
Sarah
1
Anonymous
Anonymous  // 01/01/2019
10 minutes visit to quote for indoor door replacement cost £120, was not told this on call. Quoted £800 in Total to replace doors. I said no thanks. Now Pimlico charged me £120 for 10 minutes quote. May they rot in Hell.
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Posted 2 years ago
Timely arrival and clear explanation of what the issue was and what next steps were.
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Posted 2 years ago
Excellent customer service
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Posted 2 years ago
Now well over a month since engineer John answered my booking on the 17/12/21. And ample time to confirm my boiler itself, as having no real problems. And paid £144 for relatively nothing. And as a vulnerable couple in our mid 80s we could ill afford. Now the issues in my review:- *John arrived at 6pm when already dark. I pointed out this was no time to call, for non emergencies, on vulnerable customers - most of whom would not answer the door. He did offer to leave. But, I reluctantly allowed him to continue - Big costly m mistake ! * He even had to use his own light source. * Removed the boiler cowling. * Spent some time checking the flue outside with comments. * Pointed out that there was a pinhole and slight leak from the fan housing which I could not see as it was so faint. * Proceeded to condemn the boiler outright. While pointing out a bit of rust on the cowling. While asking if I wanted to keep it on, which, being unconvinced of the fault, and our vulnerable situation, I said I would. * The boiler continued to work on and off, which it had been doing for a long time anyway. And which prompted me to call on Pimlico Plumbers in the first place to fix. * It was not fixed. * Called a local recommended engineer (should have done - had I known of him - in the first place) * He diagnosed the problem was not the boiler but the timer/controller/cylinder water temperature thermostat. Which were sending false signals to the boiler. Hence the erratic boiler function. * He showed me how to manage the situation via the water temperature thermostat while he locates a replacement unit. Which will be arranged for a date after Christmas. I was not charged a penny for this kind assistance and time. * John did not refer to anything else other than the boiler. So missing the real reason for the erratic working of it. * At the present time I am managing quite well. * In conclusion, with my experience, of P.P. is that I was virtually robbed of most of £144, as having not received any service with a satisfactory result. * While promised I would receive an email with the price of what it would cost for a replacement fan. EVEN THIS NEVER MATERIALISED. (in retrospect it was just as well as a rough estimate would have been in the hundreds). But having no message, what does that tell us ! * As a consequence, I certainly would not recommend Pimlico Plumbers, as, excessively expensive, with poor service, in my case, to boot. Yours A dissatisfied customer
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Posted 2 years ago
Jack Crozier the engineer done a fantastic clean efficient job. Very friendly and explained everything in detail. Very happy with the works done
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Posted 3 years ago
Hours worked on invoice fictitious, materials costs fictitious, work done not up to regs - all agreed by Pimlico. Remediation offer was a refund but then I'd have to pay again to get them back to fix work that was botched in the first place. No showers or full heating for 3+ weeks now and they couldn't care less!
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Posted 3 years ago
Fantastic Service, Dan did a great job!
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Posted 3 years ago
Haydn arrived on time, quickly identified the problem and promptly provided the solution all with a cheerful and helpful attitude. Well done.
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Posted 3 years ago
I was very pleased with my new front door that Pimlico Plumbers made and installed for me. The quality of the door is excellent and the workmanship is very good. I would definitely recommend them and I would certainly use Pimlico Plumbers again for any future jobs..
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Posted 3 years ago
After a previously negative review, I’d like to change my opinion. I really appreciate the service.
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Posted 3 years ago
John Parker gas engineer is brilliant. Really brilliant and amazing. I will recommend to firends and family 10 stars
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Posted 3 years ago
Hi, They missed an appointment because their engineer just parked the car near my building and tried to reach me by phone (I was in a conference), but he never try the belldoor (my wife was in the flat waiting for them). Now you are trying to charge me anyway, so I disputed the bill. Fortunately me building has CCTV, and the concierge sent an email stating that no plimlico car was in the building at that time. Instead of giving me an apology they are trying to charge this disputed bill with a "nice" 10% discount. This is totally unfair, what should I do?
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Posted 3 years ago
Very poor experience of customer service! Paid £700 for fixing a non working shower and replacement of thermostat. The shower stopped working a week later. Solution given to me was that we will have to pay for another visit as the work was not guaranteed (apparently was written on invoice)! I wish I had read all the reviews here before calling them. Will not be using them again. You are lucky if your problem gets resolved, if not, you need to keep paying £120 per hour for work that is not always guaranteed!
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Posted 3 years ago
I agree I was completely over charged £1700 to install a hive hub. One person arrived and called in his friend who could have done what was needed and left but he stayed and they both charged me. Do not use this service. Their minimum charge is £1000- and each charged you separately as if you are paying for two jobs. Beware they are very friendly and lull you into a false sense of security. By the way after spending the entire day they left without synching up hive with the app.
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Posted 3 years ago
Harry detected and heroically repaired a revoltingly dirty, leaking, lead Victorian mains water pipe under our communal stairs, which included drilling though concrete, complex problem-solving, several trips across London to various suppliers to find fittings for the nightmare non-standard issue pipe, without ever complaining or needing to eat or drink! The job took most of the afternoon and when he finished at around 5.30pm I was amazed that the office had booked him for two more jobs that evening! Thank you Harry, great work!
Pimlico Plumbers 5 star review on 25th October 2021 Pimlico Plumbers 5 star review on 25th October 2021 Pimlico Plumbers 5 star review on 25th October 2021 Pimlico Plumbers 5 star review on 25th October 2021
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Posted 3 years ago
Took £700 for a damaged seal across the bathroom. Total scam artists. £120 an hour we paid.
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Posted 3 years ago
Peerless end to end service expected by a master technician
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Posted 3 years ago
Jack Lee was instrumental in fitting a kitchen tap and securing the edges around sink.He was courteous and helpful
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Posted 3 years ago
Always efficient and jobs carried out to very high standard. Although they're pricey they can be relied upon to carry out work correctly and professionally.
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Posted 3 years ago
I was shocked to be charged £703 for replacing the seal around a bath, as the job apparently took 4.5 hours. Pimlico Plumbers were pre-advised that the gap between bath and wall was large and silicone wouldn't be sufficient. The plumber removed the old silicone and concluded that this was indeed the case, so had to go and buy some bath seal trim - at my expense. The whole job of removing the old sealant and applying the new trim took 4.5 hours, which seems an extraordinary time for a relatively simple task. Pimlico Plumbers refused to acknowledge that they were insufficiently prepared for the job, at my expense, and that the time taken to complete the work was excessive, again at my expense. I was shocked and disappointed with the whole experience.
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Posted 3 years ago
Pimlico Plumbers is rated 2.9 based on 161 reviews