“Quality, fit for bin!
My mum has used Prestige 4 or 5 times to send me flowers, each time they have arrived brown , old and mouldy. You have to pick off the dead bits to get a presentable bunch! And the following day they are only fit for bin!
I've let it go most times as i didn't want to upset her saying how bad they were. But finally had enough of her being ripped off for old dead flowers! Told her never to use this company again. The "free" chocolates also taste like plasticine, so not a freebie really unless you have no tastebuds.
When i have sent pictures to them of the poor quality they will only offer replacement even though they admit they are bad quality, the replacements they send are also dead and brown on the times i've accepted it. This time i said i'd rather they just refund her, but they won't discuss unless she contacts them direct. So now i've had to send her pictures of the dead flowers upsetting her so she can try and get a refund. Customer services don't seem to really care either.”
“DO NOT USE THIS COMPANY the website has an error IT RE printed the address instead of the gift message . Customer service refused to put right. What is the point of a gift if the receiver doesn’t know who it came from. Diabolical!”
“I ordered 2 bunches of the large flowers, vases, chocolates and cards, to be delivered on 24th December for Christmas 2021. However only one of them is delivered by now and flowers are far less and smaller than the medium size (as described on Prestigeflowers.co.uk) and the vase is absolutely something else.”
“Stay away from this company. It’s a scam
I trusted in this company to deliver flowers to my mother in law in Mexico since she passed suddenly & I was not able to attend the service & funeral. I paid for my order in full, about $140.00 USD, and my order was supposed to be delivered between 1-7pm. The flowers never arrived, no one reached out to me at all. I contacted customer service through what’s app & didn’t hear back until the next day apologizing that they could not fulfill my order due to not having enough fresh flowers to complete my order. In the e-mail they wanted to know if I wanted the flowers delivered the next day why would I want the flowers the next day? My mother in law was buried and my flowers never arrived. What they did was so wrong & unforgiving. I trusted in them & they did me wrong. I still have not received a refund or anything. They are sorry, they are a scam. Please please stay away & don’t trust in these people.”
“Absolutely fuming with this company.ordered flowers for a sick friend next day delivery over a week later still haven’t arrived. Held on phone for over 2 hours no reply! Have sent several emails and apart from the acknowledging email giving me a Reference number they have not bothered replying yet they took immediate payment from my PayPal!!! Not good enough”
“A friend ordered flowers and chocolates for me from Prestige last Saturday 18th December after hearing I'd been seriously ill. They never arrived despite being cited as next day delivery. She has spent her good money and I haven't received any flowers and they've not had any response from customers services other than they'll investigate. Surely it's illegal to take money from a customer and not provide a product. Seriously everyone there are loads of one star reviews on here. Do not use this company. They are unacceptable unprofessional and they couldn't care less.”
“My flowers arrived this afternoon and as soon as I unpacked them they drooped these were not fresh ,my granddaughter sent these as a Christmas gift and they are disgraceful ,”
“Arrived and the roses were flat and droppy after one day, the foliage was all bent out of shape, the lilies had stems broken so I had to throw out some, looked pretty sad after all that, I think seeing the flowers is must if you can, blooms always do well when I send flowers, so many of these new delivery flowers by box etc as in letterbox or Freddie’s etc don’t seem to keep to a high standard and should if taking peoples hard earned cash.”
“Flowers delivered to wrong address
No refund given
Difficult to get to speak to someone
Have bought many things from prestige but certainly
Will not use again”
“Absolutely the worst flower company I have used. Ordered bouquet with plenty of time before delivery date. They arrived a day later after birthdayfor the person they were for. She was so upset that she thought I had forgotten her birthday. Got in touch via email with so called customer services & unfortunately had to deal with Adam. What a waste of time. Had no sympathy,couldn't care less about the delivery & even said he could send me a copy of the small print in their t&c's. Disgusting attitude. Would never use this company again,& people should check their reviews 1st. 1star speaks for itself. It should be zero.”
“They looked lovely when I ordered them for gift. When they arrived to my daughter they were awful terrible flowers. I complained and they were really good and sent another bunch. They weren't much better I wouldn't recommend. Supermarket flowers in better condition”
“Flowers havent arrived today altough ordered them 2 days ago for my friend' s birthay.
Iv paid extra for the curier delivery .
So where is the item.
Cheaters,dont use them at all!”
“Flowers sent to friend after they had surgery, ,Wish I hadn’t bothered , honestly half the size of bouquet on their sight ,look so cheap, The supermarket could have done better
So disappointed,”
“Royal Mail still not delivered plant from last Friday and it is now Monday, so plant completely dead I imagine. Asked Prestige Flowers for a refund and keep being told to rearrange delivery with Royal Mail!! It's a plant and not a can of beans........ Do not use this Company as they do not deliver on service, or anything else for that matter.”
“Arrived on time but in absolutely appalling condition, Roses dying and dry leaves all over my floor when I opened the bouquet. Will advise my friend never use this company again.”
“I’ve never experienced anything like this before!
Do, first bouquet arrived with set of dead rotten roses and half dead lily’s buds?!?
I complained and they sent me new bouquet that looked absolutely the same!
Within one week I’ve received two dead bouquets, and I am still wondering how is that even possible?!
Where these people store their flowers before turning them in to bouquets?!
I wish I could give them 0.
They should issue a refund not replacement that looks absolutely the same!”
“I chose Prestige flowera as they were the only company that offered next day delivery (needed the flowers for 1st of June) from the top 5/6 on Google search. When I got to the choose delivery day I didn't have the option for 1st so had to do 2nd. It was absolutely disappointing as the flowers were for a feiends 50th birthday. The explanation was "because of the bank holiday" . Then my friend sent me picture of the flowers and I was a bit disappointed with the "medium" size.
Not sure if I will give them a second chance.”
