Name: Plumbingforce
Rating: 3.83

“Sadly didn’t actually make it to the job we’d called about as an emergency on Friday. We were quoted Monday PM. Just not acceptable if you can smell gas.”

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Posted 6 years ago

“Well not happy as British Gas said was a sensor and fixed your man said would cost 700 hundred plus but no where near that very disappointed”

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Posted 6 years ago

“Emergency Appointment was booked for Friday between 3 and 6. Around 5 was called to say that the plumber wasn't available and it would be Monday !! Cancelled with Plumbingforce as it was an Emergency and got a local plumber to come Saturday morning.”

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Posted 6 years ago

“Very disappointed. Advertised as 1 to 3 hours attendance. Saturday was fully booked so I had to wait till Monday morning. Got a call to make a later appointment. I called back and was told no garrantee that they was able to turn up that day. Not happy they took card details before job done. Charged me 118 pounds for first hour. Ended paying 45 pounds and job done in 2 hours after call. Will not use them.”

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Posted 6 years ago

“Completely unreliable and unprofessional. Don't keep appointments and generally extremely inefficient. Finally cancelled - would not consider using them under ANY circumstances”

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Posted 6 years ago

“Dreadful service. We waited in for 8 hours in total with booked time slots, and no plumber showed up during this time. When we called the office we kept being given new time slots with no apology. Cancelled their services and they didn't seem bothered.”

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Posted 6 years ago

“I had very very very bad experience with Plumbing Force entire team. The Plumber called Daniel came and gave the quotation to replace three toilets and hot water boosting pump in my home for GBP 1105. the front office said when booking plumber, they will charge only half of the amount and rest will be charged based on work. But They charged 1105 on my card on first day itself. Daniel fixed three toilets and gave the invoice for 1057. and as he said he will come another day to fix the pump. the first day itself, two of the toilets started leaking and they are not screwed to the floor, so they started moving.. 2nd day he came and he fixed the leakage in the toilet and fixed booster pump (Without testing for hot water) and left in between the work for lunch and said he will come back in an hour. he never came back. we suffered without hotwater in the house with two little kids for three days. I almost did a fighting with front office to get him back to remove the pump from the house as it is not serving the purpose. he has taken the pump back and said they will refun the cost. this happend in Mid june. they keep on charging my card with out asking me, they chnarged three times for around 600£, not sure for what they did. If i call front office, they are saying to send details to after sales through email. I keep on sending the mails, but there is no response. there is a manager in after sales team called Michelle talks very badly. I had very bad experience with entire team, please don't use their services. Daniel said they will collect the waste from the house as well, he kept all the removed toilets in front of the house, it was there for 2 weeks, when i called front office, they said they don't have any service like that. Then i have booked skip and removed all the waste. they don't have any health and safety measures. he made my house as mess. we have served him with Nice Tea, but he did very bad to my house. and the response from front office also very very bad. Thanks”

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Posted 6 years ago

“This company is a rip-off company that gets customers to pay for not doing their job. I called one of Plumbingforce engineers to replace my shower, the guy spent 30 minuets without doing the job and left a receipt for me to pay for nothing done. How fair is this and please those out there take note , trust these company at your own risk. He actually enter the wrong time as well , please can someone tell me if they can pay for no job done. I am very disappointed at this and would never recommend such a company rip-off to anyone and their customer services very very poor.”

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Posted 6 years ago

“The worst company to ever book with! 3 times they’ve cancelled on us and the third time ‘Prince’ tried telling us they had called in the morning to say it was cancelled again! Which is a complete lie, I asked them to confirm the number and they didn’t even have the right number for us! Asked to speak to a manager they lie and say nobody’s there today, you don’t work in a call centre and have no manager available. Don’t book with them their a complete waste of time and don’t have a clue what their doing!”

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Posted 6 years ago

“I have a dripping tap in the kitchen. The most standard of all taps, the fully fitted kitchen done by the builders in a house built 2 years ago. Nothing fancy, just a regular water tap in the kitchen sink. I called plumbingforce for this, they took GBP 96 (79.99 + VAT) upfront from my card, said it is a minimum charge for 1 hour of work. The service man arrived, said he doesn't have a necessary part on him, but can offer to try to fit a different one that he has. I think I should have become suspicious at this point but I said yes why not. Basically he "tried to fit another part", said "NO, it didn't fit", and left with a bill for his work and a bill for the detail. IN the END: I still have a dripping water tap, and the company says I have to pay again at the same rate if I want the engineer to come again! THIS IS A TOTAL SCAM I am charged ~100 pounds to learn that the guy doesn't have a correct part! WHAT?! These guys are beyond the level of trickery I expected”

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Posted 6 years ago

“Never Again In February 2018, I booked with Plumbingforce for an annual servicing of .my boiler which was working fine. The engineer was at the house well over an hour made several phone calls regarding the boiler by the time he finished The boiler which was in working order before he touched it; 1) Could not be switched on by the thermostat 2)There was no hot water 3) I was told the boiler was too old and needed several parts replacing and it wouldbe cheaper to replace the boiler He then gave me an invoice with the cost for having the boiler replaced over £3000! The cost for the servicing came to £285, and the boiler which was working fine before he touched it now needed to be replaced On leaving the engineer, used a testing procedure on the boiler itself to turn the boiler on he said that it would only stay on for 30 minutes at 90 degrees and the system word shut itself off, he reassured me that it was safe, and that I could leave it on and go back to work. The boiler was still going when I return home and the house, it was dangerously hot,I switched the boiler off. The next day I contacted another company recommend to me,. The engineer carried out the annual gas service and the boiler was up and running within 20mins,no parts replaced. The engineer told me there was nothing wrong with the boiler total charge for this gas servicing £60. I sent a letter of complaint to Plumbingforce February23rd 2018 which included full details of what happened, the plumbingforce invoices, Along with a detailed invoice from the engineer who actually got the boiler up and running. I did not get a reply from them, I also called them and after giving them the details I was told the manager would call me back, Well after several calls to them I'm still waiting for them to call me back It's now Monday 7th May 2018.”

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Posted 6 years ago

“Never Again In February 2018, I booked with Plumbingforce for an annual servicing of .my boiler which was working fine. The engineer was at the house well over an hour made several phone calls regarding the boiler by the time he finished The boiler which was in working order before he touched it; 1) Could not be switched on by the thermostat 2)There was no hot water 3) I was told the boiler was too old and needed several parts replacing and it wouldbe cheaper to replace the boiler He then gave me an invoice with the cost for having the boiler replaced over £3000! The cost for the servicing came to £285, and the boiler which was working fine before he touched it now needed to be replaced On leaving the engineer, used a testing procedure on the boiler itself to turn the boiler on he said that it would only stay on for 30 minutes at 90 degrees and the system word shut itself off, he reassured me that it was safe, and that I could leave it on and go back to work. The boiler was still going when I return home and the house, it was dangerously hot,I switched the boiler off. The next day I contacted another company recommend to me,. The engineer carried out the annual gas service and the boiler was up and running within 20mins,no parts replaced. The engineer told me there was nothing wrong with the boiler total charge for this gas servicing £60. I sent a letter of complaint to Plumbingforce February23rd 2018 which included full details of what happened, the plumbingforce invoices, Along with a detailed invoice from the engineer who actually got the boiler up and running. I did not get a reply from them, I also called them and after giving them the details I was told the manager would call me back, Well after several calls to them I'm still waiting for them to call me back It's now Monday 7th May 2018.”

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Posted 6 years ago

“i paid for a service but he did nothing. i had to pay for a new heat exchanger the next day to someone else as the shower was still running hot and cold.”

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Posted 7 years ago

“Booked an engineer to come out saturday; for a gas cooker installation by 3pm got cancellation, rebooked in for today(22/1/18) for 8-12 by 1130 got call rebooked for a 2-6 by 4:30 WE called to check they were STILL coming they werent, they booked us in for tomorrow not holding out much hope! Not very good company full of lies! Wouldn’t bother recommending AT ALL!!!”

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Posted 7 years ago

“Promised engineer visit however engineer turned up 24 hours late. Warning notice on boiler, promised quote for repair work within 48 hours - 10 days later still waiting”

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Posted 7 years ago

“I initially had a good experience. A shower that was continuously flowing and would not turn off was turned off by good bloke sent by plumbing force withing the allotted 3Hr time frame. He stopped the water running and advised what to do next. However, when attempting to book a plumber for the second time the system failed miserably. Day 1 - was told someone would be with us between 9 and 1, didn't happen. No one called us to let us know so I called back and was told they'd have someone with us between 2 and 6pm, didn't happen. Again, no call to say they weren't going to make it. Called back and was told that they'd have someone here in the morning between 9 and 1. Day 2, guess what, no one showed up, no one called to say they weren't available. I called back and asked for immediate refund of deposit paid. If that isn't in my account soon I'll be straight back on here to let you all know! A terrible service, if you get a plumber on time I think that's just luck on the day not adequate planning by plumbing force. At those prices guaranteed appointment keeping should be delivered - they're not cheap!”

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Posted 7 years ago

“I ‘booked’ online - actually it was simply a messaging service - no problem with that. On receiving no reply I ran in a couple if hours later to be told that my area - Stockport - was not covered and that the nearest plumber was two hours away. Still not a problem I assumed that I had misread the website. However, on checking, Plumbforce’s coverage map covers the whole of the north of England. And so I rang again to double check to be told that the map needed altering. Very unprofessional and wasted several hours of my time and making it more difficult for me to resolve the problem”

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Posted 7 years ago

“Disappointing. Arranged for an emergency heating engineer appointment (4hr window). Waited. Got a call 4 hours later to tell me no one was available until the next day. What’s not clear about the word EMERGENCY?”

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Posted 7 years ago

“Booked an engineer for next day by telephone. Took the day off work, and was told engineer over ran so rescheduled. This happened again the next day! so rescheduled again. Today is the 3rd day taken off work. Booked a first call first job 9-12 slot. I rang them at 9 to check if an engineer was coming, and was assured one was on the way. Plumbing force called me at 10:35 to say the engineer was held up on another job so I cancelled the request. So, if you want to lose 3 days wages, be lied to by successive telephone call handlers and be left in the cold, call this company; they're first rate atbeing absolutely useless! You're better off phoning plumbers/gasfitters direct, at least they'll tell you the truth.”

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Posted 7 years ago

“As the previous person, I called to make an appointment, I told the lady on the phone my details, i also mentioned I am being treated for cancer and must get my boiler fixed, she told me the prices, booked me for that afternoon, then later on a man called to say they would not be there until the next day pm, He was very abrupt, to the extent I would say he was rude, he also came across as if he was pissed off with something ( maybe me ) I was told by him after he asked how much my quote was, when I told him, he said, "well that's not our emergency quote, that's the std charge", I said "how would i know if no one had said" I managed to get another firm to come out that afternoon, rang this company back, and cancelled. I will never use or promote this company. Christopher Peacher, Norfolk”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Plumbingforce Reviews