Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.79

3.8 Rating 2,380 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,380 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 16th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called to them because the pipes in the kitchen started to leak and there is no one who knows how to fix them. The engineer was able to arrive at our place and he was quick to fix the leaks! Very happy and satisfied with their service.”

Helpful Report

Posted 6 years ago

“The engineer came quickly and he was knowledgeable and friendly and had a new thermostat in the van which he fixed and the heating works more economically.”

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Posted 6 years ago

“Called Plumbing Force to fix a leak at my daughter's house. She was ill and with an 18 month old baby. Water was shooting out of a damaged pipe. No one tuned up. No call to apologise or to give a reason why. DEFINITELY WOULD NOT ATTEMPT TO USE AGAIN.”

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Posted 6 years ago

“I phoned at *am this morning and they told me that a plumber would be round between 9am and 1pm. After 1pm no contact, telephoned and they said there was not a plumber available in the area and they tried calling but left a message on my house phone. I have been in all day and the phone has not rung nor has there been any messages, i also checked with BT and no phone calls or messages were on the line. Bunch of cowboys.”

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Posted 6 years ago

“The engineer I called for was on time and very knowledgeable. He only took minutes to get the leaks in the kitchen fixed. I was really surprised with how quick and professional they are. Highly recommend”

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Posted 6 years ago

“Didn't do the job they were booked for: I arranged for an engineer to come and install a new Range Duel fuel cooker today. I made it very clear on the call (if you have recorded calls please do check them) that is was duel fuel and checked that the engineer could the electric oven in as well as connect the gas which was confirmed. The engineer has only connected the gas and not the electrics stating “he is not qualified to do so”. This was the services order and instructed to do, fit a gas hob cooker and electric oven. If you were unable to deliver the requested order the job should not have been taken in part. When I explain this to the lady on the phone Tyler she said she would put me on hold and speak to a manager. She came back and said that I would need to email in which there would be two weeks before a reply would be given. Clearly there was a manager available but didn’t not want to take the call. I asked to confirm that I would not be charge until resolved to which I got a rude reply “ well you have gas now so we will charge you for that”. I would not have instructed plumbing force if that had been the case. I will wait and see what reply I get”

Helpful Report

Posted 6 years ago

“Martin was extremely knowledgeable and courteous. He sorted the issues with our radiators and fixed a leak in our kitchen without hesitation. I felt like I learned something and it didn't cost me an arm and a leg.”

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Posted 6 years ago

“I am very pleased with how they managed to fix our broken boiler in a timely manner. The technician was truly amazing. Will definitely recommend their service.”

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Posted 6 years ago

“Time slot 12-3. Left at 3 to do school run. They rand at 11.30am to confirm they can come early. Waited until 3pm then Had phone call at 3.16pm to cancel my appointment at because my contact number apparently does not work however they rang twice throughout the day to confirm my appointment! They said they can try tomorrow instead. Waste of time!! My boiler is currently condemned now have to wAit around even longer with two young children, no heating/hot water and more time of work!!”

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Posted 6 years ago

“Over priced work. Would never use this company again”

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Posted 6 years ago

“failed to turn up didnt call back tried to charge never use them - they are scam artists”

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Posted 6 years ago

“The best service I had the pleasure of working with. The plumber was on time, polite and professional. The customer service was great as well. Reasonable price. Will hire again if needed.”

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Posted 6 years ago

“Didn't respond to message. Problem now sorted by knowledgeable neighbour”

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Posted 6 years ago

“Failed to turn up. Didn't complete the job. I asked for someone to call. But didn't receive any phone call. Asked them to come out to sort the job as it had not been finished and they failed to turn up again. Was told that no one had logged my request for a engineer. Very poor service”

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Posted 6 years ago

“Very satisfied with the service. I've marked the service as good just in case the work doesn't last and I have to call them back under the guarantee. The plumber was delayed getting to me but the office kept me updated with a new time and then the engineer arrived an hour early. The problem was quickly rectified with parts held on the van, tested and the area left clean and tidy. I would definitely use Plumbingforce again.”

Helpful Report

Posted 6 years ago

“I phoned up saying I have a blocked toilet. i was charged £85 for them to come out to unblock it. After an hour the engineer tells me that it is unblocked but slow flowing. The first use of the toilet after he had left, it was still blocked..... I phone up to complain and they tell me that I need a drainage engineer, to which I reply then why didn't you send one out? They replied we aren't drainage engineers... So I am out of pocket for £85 and still with a blocked toilet and these cowboys think that's ok... Will never use again and certainly won't recommend”

Helpful Report

Posted 6 years ago

“We booked you for gas hob fitting. You didn't turn up just a phone call from you to say you won't becoming then re-booked for next day and what happened you didn't turn up again, what a useless company . Have cancelled my job and have arranged for British Gas to do the work . I work for a multi national company and will post this to all of over 30,000 people .”

Helpful Report

Posted 6 years ago

“I am completely satisfied with the advice I received and with the work carried out by David Maxwell, a very pleasant and helpful Plumbingforce Engineer. The servicing of my boiler was far from straight forward, as I had in the past received very poor service from an engineer no longer working in this area. I received a detailed account of what had to be done. Having struggled for two years trying to cope with a very complicated thermostat, it is a great relief to now return to one I can understand. I have no hesitation in recommending Plumbingforce and in awarding them five stars. Anonymous”

Helpful Report

Posted 6 years ago

“Update on my previous bad experience with this Company. After they cancelled my Monday appointment I left work early again on Thursday to receive another message saying they had cancelled once more. Phoned "customer services" to be advised this was because they had sacked the engineer the day before and they had no one else to send (I thought they were a large company). They terminated my job as no prospect of having another engineer in near future. I asked about compensation for my loss of earnings and mentioned that it says "satisfaction guaranteed on their website but they said this only applies to work done. They said I should have read the terms and conditions when I booked - I booked on phone and they did not tell me that - as they can cancel. The second woman I spoke to was very rude and uncaring. I had to give my credit card details when I booked and £94 has been blocked on my account (card company say I cannot cancel this and I just have to hope they do not debit it). Have booked with local gas engineer who offered to come out immediately - should have done this originally. She told me not do bother with a review as "savvy" people do not take any notice of them.”

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Posted 6 years ago

“Warning - do not use this company. Last Saturday I booked an engineer (by 'phone as Internet down) for Monday 3-6pm. Left work early to find text message cancelling appointment. I gave them the benefit of the doubt and rebooked for Thursday 3-6pm but I have lost money. I asked if they could prioritise my job for 3pm as I really needed to be somewhere else (that I had cancelled from Monday) and we have water coming through ceiling. I thought they would do this as had let me down - but no. Customer service is non existent.”

Helpful Report

Posted 6 years ago

Plumbingforce is rated 3.8 based on 2,380 reviews