Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.83

3.8 Rating 2,580 Reviews

73 %

of reviewers recommend Plumbingforce

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3.8

Based on 2,580 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 27th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely ripped me off”

Helpful Report

Posted 2 weeks ago

“Nothing went wrong”

Helpful Report

Posted 2 weeks ago

“Very poor performance. Plumbing Force were sent numerous photos, emails and phone calls explaining what the work entailed, yet the engineer still showed up to site with no parts to complete the work and wanted an additional fee to come back with the parts. The price to return to complete the work was very expensive and I had to get another company to complete. Wouldn't use Plumbing Force again.”

Helpful Report

Posted 3 weeks ago

“My experience with plumbing force has been far short of satisfactory. I have stated the facts as they happened so that customers can make their own judgment. I recently purchased two Hive thermostats that I required installing. 1) Before booking the job with plumbingforce, I specifically mentioned that it was a Hive thermostat that I wanted installing, initially when I made enquiries via live chat, and then subsequently over the phone at the time of booking. I was very clear both times and specifically requested an engineer experienced in installing it. The response I got was that they are all experienced with installing Hive products and I was guaranteed this. The engineer who arrived did not know how to install it and admitted that it was the first time he was doing it. The engineer proceeded to call a friend via video call to do the wiring (and wired both the devices in wrong as I shall explain below). As per section 39 of plumbingforce's T&Cs, plumbingforce are responsible for losses as they did not send an appropriately qualified engineer to do the job (the job was neither unexpected, caused by a delaying event outside of their control or something that I could have foreseen to take reasonable action against). In essence they failed to provide the agreed service. 2) Section 12 of their T&Cs state that they usually provide an estimation or a fixed fee quotation for a job unless the job is an urgent or break down service (section 18) which this was not. I was not provided with this and instead they put me on an hourly charge. I specifically told plumbing force I had two thermostats that I needed installing to a combi boiler and that this was multi zonal. This should have been enough to give me a fixed quote. Giving me a fixed quotation would have avoided the time factor that is in play when on an hourly rate, and hence both parties would have been happy to see the job through to completion (and means that I do not pay unreasonably for an engineer to sit around doing nothing). Hence they broke this T&C of their contract as well. Once the job was completed, pairing of the thermostats took some time and it was clear to me the engineer did not know what they were doing (bearing in mind I was on an hourly rate). The engineer themselves said that there was no point in them hanging around doing nothing and encouraged me to close the job and advised that once the pairing took place it should work. As per their advice I closed the job. I had to ring Hive twice to get the devices to pair but once this was complete they still did not work. Both thermostats were wired in wrong and hence I was left with no heating in February. I rang plumbing force to inform them of this and they advised that since I closed the job (and hence I had broken section 17 of their T&C by doing this) there was nothing they could do and if I wanted someone to come to have a look at it, I would have to pay again. They took no responsibility for it (sending out an incompetent engineer and breaking section 39 of their T&C) and were very rude and couldn’t care less. 4) Section 20 of their terms says that if I believe that the service has not been carried out with reasonable care or skill, I must give them the chance to investigate. I did my due diligence and gave plumbing force the chance to investigate in the first instance that I knew something was wrong. I first rang plumbing force and asked for an engineer to come back to have a look at the wiring. Plumbing force were dismissive and only agreed to come out again if I paid for another job. They have hence broken section 20 of their T&C. They should have sent an engineer out to have a look at it and only charged me if there was no fault with their installation (which there was as I subsequently had to seek help from a well known British gas company who sent an engineer to fix it who did confirm that the wiring was wrong). 5) The subsequent gas engineer (from a well known British gas company and not from plumbing force) correctly identified that the wiring was wrong and hence I believe that the device was not installed by plumbingforce with reasonable care or skill. There was no loop wire between the Live and the port to the boiler. Plumbing force subsequently refused to accept liability due to a third party fixing it despite photographic evidence of the wrong wiring. 6) Finally, I found it extremely disappointing that there was no apology from anyone at plumbing force despite 2 complaint responses. They refused to accept any responsibility for their wrong installation. This points to a lack of care and compassion from Plumbingforce. I have lost £118 pounds and then was left with no heating in winter and no solution/compromise from their part. By far the worst part of this ordeal is the callous manner in which this has been dealt with. I am fortunate enough to be able to pay again for the matter to be rectified but I suspect in the current economic climate, there are many people who are not able to do that. There is absolutely no accountability and out of principle I do intend on complaining to the Ombudsman. An apology would have gone a long way.”

Helpful Report

Posted 4 weeks ago

“Save your money and avoid using PlumbingForce. I had an electrical issue with my boiler (the circuit board died), which I communicated clearly to them over email and by phone, along with the specific make of my boiler, a Vaillant Ecotec Plus 937 combi. They sent someone over who spent a maximum of 5 minutes looking at my boiler. He then went to his van to call Vaillant, claiming he didn't get a signal in my house, which no one else has ever had issues with. After 10-15 mins, he came back in and told me that the electricals aren't working and need replacing (which is quite literally exactly what I communicated to them in the first place) and then quoted me £900+ for new parts that I found online for less than £200. They prey on people who have urgent needs and use extremely vague and open ended terms & conditions to allow them to engage in borderline fraudulent business practices. It literally says on their website, “Do not rely on information on this site. We make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.” See for yourself - https://www.plumbingforce.co.uk/terms-conditions/ They can do better by simply being less evasive on the phone and through other communications about what services they're able to provide upfront. In hindsight, it's very clear that they were intentionally withholding information to try and close the sale. Once you give them your payment information, that's all they care about. Also, they refuse to provide a phone number for customer service and insist only on emails. Avoid at all costs.”

Helpful Report

Posted 1 month ago

“I contacted Plumbing Force for a quote, in which I wrote and verbally communicated that the electrics of my boiler had stopped working, along with the manufacturer (Vaillant) and model (Ecotec Plus 937 combi). They said a call out would be minimum £120 + VAT. The guy came out, and while he was nice enough, he looked at my boiler for literally about 2 mins, then spent the next 10+ mins in his van 'on a call with the manufacturer', only to come inside and tell me he couldn't help in any way whatsoever because the electrics were out (which is EXACTLY what I previously communicated) and he doesn't deal with that. He quoted me £900+ for new circuit board (PCB) and display, which I easily found online for less than £200. In total, he was at my home for no more than 20 mins and I was out £144 for zero assistance or any helpful information.”

Helpful Report

Posted 1 month ago

“Was a excellent service thank you”

Helpful Report

Posted 1 month ago

“Shocking company, visited our property 2 hours late on a Friday for an emergency leak, told us they needed to order a specialist part and would be back, despite 4 calls to their office over the next 2 days we have not had a return visit or a phone call from them, we managed to get an independent plumber out on the Tuesday who fixed the leak immediately, he was with us for half an hour and the problem was solved, Plumbingforce never came back to me, that was 3 weeks ago, absolute cowboys”

Helpful Report

Posted 1 month ago

“We were charged £167 for a flexible gas pipe a piece of chain, + we have already paid £140 for the first hour. I would not recommend them to anyone, I will not be using them again.”

Helpful Report

Posted 2 months ago

“Rang on behalf of my 80 year old mother. Very prompt service. Engineer arrived (James), he was extremely helpful and honest. Explained everything to myself and my mother. New boiler had to ordered which he did that afternoon. Arrived at 9am fitted a new boiler. All completed by 2 30. James was very kind, polite and pleasure to have working in her home. Recommend James to anyone. Thanks for a fabulous service.”

Helpful Report

Posted 3 months ago

“Don't trust this company what so ever(CHECK RECENT GOOGLE REVIEWS THAT SHOWS HOW BAD THEY ARE AS UNFORTUNATELY I DIDN'T). Booked a cooker installation and was wary because of up front credit card details given up front. The installer arrived and claimed he would not be able to do it and just sat outside in his van(probably thinking great I got paid for doing no work). Highly suspicious because the old cooker was in the same place and got a landlords gas certificates every year I called another gas engineer who was able to fit me in between jobs within the hour and fitted the cooker with no issues and a landlords gas certificate for £95 including gas pipe. Plumbing force had already charged me £144 and any parts would have been on top. They refused to give a refund even after clear evidence there was no reason to refuse to install the cooker. They charge the earth and when clearly there should give a refund they will use the poorest excuses not to. Stay well away as if there's a problem that's there own fault they will never accept responsibility and you will never get your money back.”

Helpful Report

Posted 3 months ago

“This company are crooks and should be shut down. Avoid avoid it’s a scam!!”

Helpful Report

Posted 3 months ago

“Overcharged my elderly mum aged 75 who is on her own. Charged her £504 to connect and oven and hob. Ripped her off as could tell she is vulnerable and assume she is loaded. She didn’t understand what she was agreeing to either. Not made clear. Complaining to the ombudsman if they do not sort the situation.”

Helpful Report

Posted 3 months ago

“Dear Sir / Madam. Before I contacted you for an engineer to replace my divertor valve as it appeared to not be working correctly. After failing to turn up on numerous occasions , you still charged me for the engineer NOT turning up.?? I still hoped to get it replaced. So we waited and contacted your service centre for another attendance. After your final attendance and attempting to change the valve I find that to date you have charged me £400 and I am now worse off , after your repair ???? I now have no hot water. I haven't had time to see if the heating works yet ! I have contacted another company in the hope they know how to deal with a Viessmann condenser boiler. I feel you have over charged me for the service I have received. They did reply to my message 😔 But alas it basically said tough.”

Helpful Report

Posted 4 months ago

“Horrible service. Do not use this service. They just want your money”

Helpful Report

Posted 4 months ago

“Worst service ever. Stay away from them. Their engineer spends more time than needed on site and you will receive a huge bill and your card will be automatically charged for their incompetence. When reaching out to their customer care, they are very agressive in their tone. I am really surprised this company is even functioning.”

Helpful Report

Posted 5 months ago

“The worst service ever. The worst company and customer service. We called the engineer to come and to fix the problem, not to perform a routine inspection. They that the engineer called Ben did not find any problems to fix and the system met manufacturer‘s standard. We are not sure how he missed that the main boiler does not control tap water temperature. It is pretty clear, when one presses tap water button on the boiler, the “Non applicable” message appears straight away on the main panel. The suggestion that very hot water is a result of both immersion and main boilers working together and as a result heating the water twice perhaps could have has some credibility. But, say if the main boiler heated the water up to 60 C, and the immersion boiler also heated the water to 60 C, all in temperature would still be 60 C and not 120 C. To us it is pretty obvious now the issue is with thermostat. We paid £120 and asked the company to come back to fix the problem. They have refused and said only if we pay again the engineer will come. Its the worst experience I had in my life. Even 1star is TOO much for them. Read the reviews and don’t waste your money”

Helpful Report

Posted 5 months ago

“Do not touch with a barge pole!!!”

Helpful Report

Posted 5 months ago

“WARNING! DON'T USE! I was told this morning that I was paying for a premium service with professional engineers. Job number 424868 - Paul From the start he was not friendly and moaned. Tried to upsell new boiler straight away! I had asked on the phone for an engineer to set up a Tado thermostat and fit valves to 5 radiators and possibly fit (plumb) another radiator. Which I was prepared to pay a premium for! I was told that would be fine... I showed him the jobs and the valves. The thermostat had been fitted but I had an issue overnight as the boiler over pressurised. (My fault as left valve on) I had disconnected the thermostat and switched everything off prior to his visit. As we talked I asked if he did a lot of tado systems. To my surprise he said never and this was the first! He set to work and spent a lot of time muttering. It took 25 min to wire 4 wires to the board! He then took out the wires from the controller and fiddled around trying to turn on and off before the units even conected with the WiFi controller. At the same time he complained about the daytime TV in background so I put radio 4 on. There were then homophobic remarks. MY SON IS GAY!! Throughout he swears repetedly. I asked about how long the other jobs would take and he said what other jobs! He then said he did not see all the valves next to him that shown him and also pointed out rooms and radiators. He said he did not know about them. Back to thermostat. I pointed out that you need to wait for the light to stop flashing and it is then connected before using the thermostat. His comment was your an engineer are you. Actually I was! I now work for aftersales for a leading retailer for windows decor.. In the last 6 years a have never ever had a customer complaint regarding bad language/homophobic comment/ or lack of customer care. I called y Plumbingforce department and complained while he was still at the property and said I was not happy and was going to ask him to leave and was put on hold. While they spoke to a manager. I was later told there were no managers present???? They said they would call me back... I went back in house and he was still no further forward and had wired 4 wires disconnected 4 and reconnect 4 despite being given the wiring diagram twice and him saying don't look at them put it in bin? I asked him to leave. He packed up and said I will just make it safe. I have pictures...no cover and totally exposed. SAFE NOOOOO! On way out I said is this what you consider to be safe? He said do you want me to put cover on? I said no get out of my property! Overall the worst experience I have ever had and I will be going all over trust pilot and as many other media outlets with pictures him his van and of how he left the boiler . His homophobic comments and un professional behaviour. Very very upset Email complaints procedure followed. Case was closed with no reply! PLEASE THINK AGAIN BEFORE YOU CALL !”

Helpful Report

Posted 5 months ago

“Terrible company. Simply after your money. Do not use.”

Helpful Report

Posted 7 months ago

Plumbingforce is rated 3.8 based on 2,580 reviews