Pramcentre.co.uk Reviews

Name: Pramcentre.co.uk
Address: Glasgow Pram Centre25 - 29 McFarlane Street, Glasgow
Rating: 4.32

4.3 Rating 2,480 Reviews

82 %

of reviewers recommend Pramcentre.co.uk

4.3

Based on 2,480 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0141 552 3998

Email:

accounts@pramcentre.co.uk

Location:

Glasgow Pram Centre25 - 29 McFarlane Street
Glasgow
G4 0TL

Write Your review

Tell us how Pramcentre.co.uk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pramcentre.co.uk 5 star review on 27th April 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a great start, as our product showed that it was in stock when we ordered it but the next day I received a call to say it was out of stock and would take up to 2 weeks to be received in the depot and then a further 3 days to reach me. I have not received the product as yet, so can not comment further. However its not a great start to the experience,”

Helpful Report

Posted 9 years ago

Hi Carl, I am so sorry that we have been unable to fulfil your order on this occasion. Unfortunately as our website allows for pre orders, products will always be available to buy even when no in stock as they are purchased on a pre order basis.The item itself doesnt actually show as in stock on the website unless there is a quantity of the stock amount showing against it. Please see section 3 of our T's & C's below to be fully advised of how our order process works: 3. ACCEPTANCE OF ORDER. We will notify you of our acceptance of your order by email and you may also receive a call or email from one of our advisers. We will call regarding stock availability if the items is not available and advise when the item will return to stock, payment and to discuss delivery details and times which would be the most suitable for youself. At this point a binding agreement between us will be established. If we do not accept your order for any reason or the price of the product has increased between the time of order and our acceptance (or if a supplementary delivery charge applies) we will e-mail you to advise of the change. You will then have to resubmit your order. Only credit and debit cards are accepted as payment via this site. Gift vouchers and credit notes not accepted. We will be in contact with you as soon as your Dresser has been dispatched for next day delivery however please feel free to contact me on natalie@pramcentre.co.uk should you wish to discuss this matter further or if I can be of any other assistance I would be more than happy to help. Many Thanks, Natalie

Posted 9 years ago

“Although the team are very helpful, the stroller itself is no true reflection on its picture! Ordered a black reflex stroller to receive a black & grey stroller. No true reflection of photo at all.”

Helpful Report

Posted 9 years ago

Hi Danielle, I am so sorry that you have been unhappy with your stroller. The images on our website are provided by Silver Cross and are used throughout all other Silver Cross retailers. Unfortunately for Contractual reasons we are unable to change or modify these images. I would be happy to help you with this matter and any other concerns you may have. Please feel free to contact me on natalie@pramcentre.co.uk I sincerely apologise again for any inconvenience caused by this. Many Thanks, Natalie x

Posted 9 years ago

“I ordered a rocking horse, received a walker. Emailed the company and not had a response. Disappointed is an understatement.”

Helpful Report

Posted 9 years ago

Hi there, I am very sorry to hear that you have received the wrong item.I have been advised by me colleague Shelby that she has arranged a delivery and uplift to take place on Tuesday 12th of April, we hope that the goods are delivered to you as quickly as possible. I am extremely sorry for any inconvenience this has caused. I have passed all of your comments along to management to ensure that this does not happen again. if you have any questions please do not hesitate to contact me via email - louisa@pramcentre.co.uk Many thanks, Louisa.

Posted 9 years ago

“Payment taken, 9 days later the item hadn't arrived. Chased and the item is out of stock & no delivery is expected for two weeks. Very disappointing!”

Helpful Report

Posted 9 years ago

“Shocking customer service. Charged me for the item without dispatching it. I had to chase them to find out what was happening to be told it was out of stock and not expected for a further 2 weeks. No reply to my following emails; so requested full refund and cancellation. Again, to no reply. Very disappointing.”

Helpful Report

Posted 9 years ago

“Worst service I've experienced, I went to order some car seat adaptors and I put all my payment details in and confirmed my order, all went through fine and the £21 was taken from my bank account but I hadn't received a confirmation email so I phoned them and they said my card had been rejected because it wasn't 3d secure even though they had taken the £21 out of my account, they have said the money is due to go back into my account but I am yet to receive it!! I question if my card had been rejected how did they manage to take money from my account and why didn't I receive an email and why haven't I been refunded, do not buy from this website!!!!!!”

Helpful Report

Posted 9 years ago

Hi there,Thank you for taking the time to review ourselves.I understand you concerns, I am extremely sorry that you have not received the best experience when ordering from our site. Unfortunately we you order from our site your card must be 3D secure, this is a small password that you provide at the very end of the payment, this is due to our security levels being increased to protect both yourself and our self as a company against fraudulent activity. When your order was placed your bank authorised the payment and released them from your account however as your card was not 3D secure our bank rejected the payment. Your funds never reached our account and were pending to be returned to your account Via your bank this can take 3-5 working days to be processed by your bank ( this time scale depends on who you bank with ). if you have a PayPal account you are able to complete the order without having a 3D secure card. I am extremely sorry again for any inconvenience caused by this. If you have any questions, please do not hesitate to contact me Via email - louisa@pramcentre.co.uk or Via online chat on our website - http://www.pramcentre.co.uk/ Many thanks, Louisa

Posted 9 years ago

“Not sure how Pram centre actually gets as much business as its service is a complete joke. With only a couple of weeks left until my due date the stress of this company messing me about is the last thing I need. I ordered furniture on 10th March with a delivery time of 3-5 weeks to be then told my order was lost in printing 3 weeks later and that it would be ordered that date then when I advised the company I wasn't happy I was told that wasn't the case my order hadn't been lost and was indeed placed on 10th of March and I would in fact receive within the 5 week timescale, surprise surprise 6 weeks after ordering I still don't have the furniture to then email a few times to get no reply so I called today to be told it's actually 8-10 weeks delivery on my items and that I ONLY have another 4 weeks to wait!! Eh yeah that's correct but my baby will be here before then and if this was the case I wouldn't have made the order. At no point within the last 6 weeks or when making the order online was I ever told that it was 8-10 weeks and still now it shows online in red writing 3-5 weeks delivery! I can order direct from boori with a 5 week wait so why are you telling me 8-10 weeks? Now 6 weeks down the line I am back to square 1 with no furniture and my baby will be here in the next couple of weeks!!!and the Pram centre don't seem to care.. I will never use the Pram centre ever again and will make sure no one I know ever uses them either.”

Helpful Report

Posted 9 years ago

Hi Amanda, Thank you for taking the time to review our service. I sincerely apologise that you are not happy wit our service and this has been passed along to management to make sure this doesnt happen again. I have looked into your order further and someone will be in touch with regards to your delivery. I sincerely apologise again and if you have any questions please do not hesitate to contact us on natalie@pramcentre.co.uk or sales@pramcentre.co.uk. I am so sorry. Kind Regards, Natasha

Posted 9 years ago

“Don't know how good this twin buggies is because they have none in stock!! Don't even have any of the 12 colours available. have to wait 3 weeks for it. Why advertise when you have none? Very poor pram centre!”

Helpful Report

Posted 9 years ago

HI Deborah, Thank you for taking the time to review our service. I sincerely apologise that you are unhappy. Our website allows customers to place orders on a preorder basis. As you can see on our terms and conditions on section 3. We do strive to make all of our customers happy and i sincerely apologise if we have failed to do this. If you have any questions please do not hesitate to contact us on Natalie@pramcentre.co.uk or sales@pramcentre.co.uk Best wishes, Natasha

Posted 9 years ago

“Never will order from this website again. They don't have item in stock but on the website it shows as in stock. I ordered and paid via PayPal , still waiting refund. Called a lots of times to customer service, no action”

Helpful Report

Posted 9 years ago

Hi Satzhan, Thank you for taking the time to review our service. I am sorry to hear that you are unhappy with our service. We do strive to make all of our customers happy. I sincerely apologise that we were unable to fulfill your order. Unfortunately our website does not notify you if a product is out of stock and allows you place an order on a preorder basis. This is something we will be changing on our new website. If you have any questions please do not hesitate to contact us on natalie@pramcentre.co.uk or sales@pramcentre.co.uk. I sincerely apologise again. Kind Regards, Natasha

Posted 9 years ago

“Told there was no stock after taking payment, no alternatives and refund offered. What a shambles. Ordered same item from different retailer on same day and received next day!”

Helpful Report

Posted 9 years ago

Hi Abigail, Thank you for taking the time to review our service. I am so sorry to hear that you did not receive great service and were not offered any alternatives. We do strive to make all of our customers happy. If you would like to discuss the matter further and see if there is anything else we can do for you please do not hesitate to contact us sales@pramcentre.co.uk or natalie@pramcentre.co.uk. I sincerely apologise again and look forward to hearing from you. Best wishes, Natasha

Posted 9 years ago

“Order placed on Sunday 13th March. No communication from Pram Centre until I chased order on Saturday 19th March. I then received an order confirmation but no explanation as to what the delay was. I e-mailed customer service to ask why and only received a reply to say it would be looked into, no further correspondence. If you place an order with pram centre be sure to phone and chase it up otherwise you might never get it”

Helpful Report

Posted 9 years ago

Hi Leonard, Thank you for taking the time to review our service. I am so sorry that your order was delayed and that it wasn't explained to you what caused the delay. Unfortunately we are experiencing some problems with our website when customers are paying through pay pal express. This is causing the orders not print off and be processed. We are currently working on getting this amended and i sincerely apologise for the delay of your order. If you have any questions please do not hesitate to contact us: natalie@pramcentre.co.uk or sales@pramcentre.co.uk. I am so sorry again, i hope you are happy with your product. Kind Regards, Natasha

Posted 9 years ago

“I ordered 6 days ago. I emailed two days ago asking when I was likely to receive item and got no response. I called today to be told it wasn't in stock and that the 'girls' had left a message on my mobile phone to say it would be about three weeks. As I have no messaging service this isn't possible and there is no record of a missed call. It's a piece of kit I needed and I feel let down - and, worse, lied to. If it's not in stock don't put it on the the website as available. Won't be coming back again.”

Helpful Report

Posted 9 years ago

Hi Katy, Thank you for taking the time to review our service. I am really sorry that you have not received your order and feel like we have let you down. We do try to contact all of our customers regarding stock. I sincerely apologise that you did not receive a message or voicemail. Referring to our terms and conditions on section 3, our website will allows you to place an order even when the item is out of stock as we will notify you regarding stock levels. http://www.pramcentre.co.uk/shop/static_page.php?static_page_id=5 I sincerely apologise again that you feel let down, if you have any questions and wish to contact please email at natalie@pramcentre.co.uk or sales@pramcentre.co.uk. We will be happy to answer any questions you have and try to resolve the matter. I am sorry again. Best wishes, Natasha

Posted 9 years ago

“Once I receive my baby car seat I'll be happy to write a review but I have not received it yet .”

Helpful Report

Posted 9 years ago

Hi Sharon, I am so sorry that you have not yet received your car seat. Your order was places on Saturday 12/3/16 and your parcel dispatched from our store on Monday 14/3/16 to be with you on the following working day. However upon tracking your order I can see that the delivery was cancelled and your parcel has been held at your local depot as a delivery has been requested to go ahead on 18/3/16 instead. This has been due to your parcel being labelled with the wrong address. Again I am so sorry for the delay on getting your car seat to you and hope that your little one enjoys it when it arrives. Please feel free to contact me on natalie@pramcentre.co.uk if your have any enquiries/concerns. Many Thanks, Natalie

Posted 9 years ago

“Ordered a Maxi Cosi car seat. Received email confirmation of order, Took full payment then got a phone call the next day to say it's out of stock! would need to wait 2-3 weeks. Doesn't state this on the website.”

Helpful Report

Posted 9 years ago

Hi Angela, I am so sorry that we have been unable to fulfil your order on this occasion. Unfortunately as our website allows for pre orders, products will always be available to buy even when no in stock as they are purchased on a pre order basis. Please see section 3 of our T's & C's below to be fully advised of how our order process works: 3. ACCEPTANCE OF ORDER. We will notify you of our acceptance of your order by email and you may also receive a call or email from one of our advisers. We will call regarding stock availability if the items is not available and advise when the item will return to stock, payment and to discuss delivery details and times which would be the most suitable for youself. At this point a binding agreement between us will be established. If we do not accept your order for any reason or the price of the product has increased between the time of order and our acceptance (or if a supplementary delivery charge applies) we will e-mail you to advise of the change. You will then have to resubmit your order. Only credit and debit cards are accepted as payment via this site. Gift vouchers and credit notes not accepted.Please feel free to contact me on natalie@pramcentre.co.uk should you wish to discuss this matter further or if I can be of any other assistance I would be more than happy to help. Many Thanks, Natalie

Posted 9 years ago

“Your system would not take payment”

Helpful Report

Posted 9 years ago

“Ordered Venicci travel system online as it stated it was in stock. Received a phone call the next day to tell me the travel system wasn't actually in stock, and it would take approx 6 weeks for delivery. We were unable to wait this long as our baby girl had arrived 7 & a half weeks early. Pram Centre had already taken payment of £499.00 from my account and I was told it would take 3-5 working days for the amount to be refunded back to my account...thus delaying us in buying travel system elsewhere and delaying bringing our daughter home as had to wait for car seat. This was our first experience with Pram Centre, and we were not impressed.”

Helpful Report

Posted 9 years ago

Hi Lynsey, Thank you for taking the time to review us. I am so sorry that we have been unable to fulfil your order on this occasion. Unfortunately as our website allows for pre orders, products will always be available to buy even when no in stock as they are purchased on a pre order basis. Please see the link provided below to the product you purchased from us which you will see is showing as on a pre order for between 6-8 weeks upon the selection of your chassis. The whole venicci range has been on a pre order since January 2016 on our website as all new orders take this time to reach us due to such high demand of this travel system http://www.pramcentre.co.uk/venicci-vento-3in1-travel-system/32001?product_id=32001&choice_ids%5B10%5D=5803&choice_ids%5B3%5D=1937. With regards to your refund, the fund leave our account as soon as we request for a refund to take place, however it is then up to you bank to authorise the funds to enter your account which is where it can take 3-5 working days, this is an average time scale and most banks generally allow the process to take place within 24hrs. Please see section 3 and 6 of our T's & C's below to be fully advised of how our order and refunding process works: 3. ACCEPTANCE OF ORDER. We will notify you of our acceptance of your order by email and you may also receive a call or email from one of our advisers. We will call regarding stock availability if the items is not available and advise when the item will return to stock, payment and to discuss delivery details and times which would be the most suitable for youself. At this point a binding agreement between us will be established. If we do not accept your order for any reason or the price of the product has increased between the time of order and our acceptance (or if a supplementary delivery charge applies) we will e-mail you to advise of the change. You will then have to resubmit your order. Only credit and debit cards are accepted as payment via this site. Gift vouchers and credit notes not accepted. 6. RIGHT TO WITHDRAW. You have the right to withdraw from this agreement but this right ends 14 days after the date we deliver the products to you. Any amounts you have been charged will be repaid to you by way of credit to your account within 14 days of the return of goods/cancellation of your order. Please feel free to contact me on natalie@pramcentre.co.uk should you wish to discuss this matter further or if I can be of any other assistance I would be more than happy to help. I hope that this has allowed you to fully understand the process of our store and that we hear from you again in the future. Many Thanks, Natalie x

Posted 9 years ago

“Ordered the bonito bebe feed me high chair. Terrible quality and when put together was faulty and felt unstable. Contacted customer services through the live chat which was quick and easy to use. They agreed to arrange for pick up. Was told i will not receive a refund until it has been assessed for fault. Paid 5.99 for delivery to me but was told i will have 7.99 deducted out of refund to collect! When they were due to collect no text was sent with timeslot like upon delivery and i waited in all day. Despite this i got a consignment note shoved through my letter box with no instruction as to what to do next. I am still awaiting them to pick up this piece of rubbish! Would not recommend the product or pram centre. Wont be ordering online again. Update: after several emails and phone calls i still have not had the high chair picked up and still do not have the funds back to buy another high chair. I would not recommend using pram centre. Terrible product terrible service.”

Helpful Report

Posted 9 years ago

Hi Leona, Thank you so much for taking the time to review us. I am so very sorry to hear that your experience with us has not been positive. I would like to help you out with this matter by taking the collection up with our courier service. Although they are not employees of Pram Centre they represent our company when making deliveries and collections and it is not acceptable to let our customers down. We expect stand out service from all of our Staff members and representatives. Please be assured that I will contact them first thing tomorrow morning to have this rectified and collected from you! unfortunately I am unable to contact them at this minute as their offices close at 5pm. I can confirm that the £7.99 fee that you refer to will only be deducted from your refund if when the product is inspected it is found to be fit for purpose. Again the fee that is applied it not by us but by our courier service to cover the cost of sending the item back to us. However as you have advised that it is faulty when we inspect the item we will let you know what we find and what the outcome of your refund will be. Please see the refund section of the T's & C's on our website to fully understand out returns policy. Please do not hesitate to contact me on natalie@pramcentre.co.uk if you would like to discuss this further or if I can be of any other assistance. Many Thanks, Natalie

Posted 9 years ago

“Cot delivered severely damaged, sent pictures of the damage, waiting for resolution, item not yet replaced”

Helpful Report

Posted 9 years ago

Hi Toni, Thank you for taking the time to review us. I am so sorry that you have not yet been contacted back with regards to resolving this issue! I have passed all paperwork related to your order to our service manager who will be in contact with you today to advise of the next steps to ensure that this issue is resolved for you asap. Please feel free to forward the images to myself on natalie@pramcentre.co.uk or spares@pramcentre.co.uk and I will ensure that they are forwarded to the relevant staff member as soon as they are received. Thank you for your patience and understanding with this matter. If you require any further information please do not hesitate to contact me. Many Thanks, Natalie

Posted 9 years ago

“I ordered a travel cot and had not heard anything with regards to my item and I wanted to check when it would be delivered, so I contacted the live chat on the website and spoke to an advisor. I was told that the item was discontinued and that someone had already contacted me to tell me this. Obviously nobody had bothered to contact me to tell me this, that's why I was inquiring in the first place, and if someone so called contacted me why was the advisor telling me that they are going to process a refund for my order when I contacted them and not before when they claimed they contacted me to tell me it was out of stock? I'm disappointed at being lied to, I'm awaiting my refund now.”

Helpful Report

Posted 9 years ago

Hi Shalena, Thank you for reviewing us. I am so sorry that you feel you have been lied to as this was not our intention at all. I can confirm after checking our system that you where contacted via mobile ending 482 at 14.04pm on 25/02/2016 to be advised of the item being out of stock and now discontinued. The reason that the refund was not processed upon leaving your message is because we like to give the option to change to another product or another colour before cancelling the order and when a message is left we await further instruction from out customers. The Refund was then processed upon your request. I sincerely apologise for the inconvenience and confusion caused by this. Please do not hesitate to contact me on natalie@pramcentre.co.uk if I can be of further assistance. Many Thanks, Natalie

Posted 9 years ago

“Not happy at all. Stayed at home waiting for delivery. Driver went to wrong door. Waiting for customer service to answer. Takes ages. Not happy at all. Never again. And will tell everyone to stay away from this company.”

Helpful Report

Posted 9 years ago

Hi Elina, Thank you for taking the time to review us. I am so sorry about what has happened with your order. We requested for your parcel to be delivered to the correct address however the label was put through our couriers service machine wrongly. I believe that you have spoken with my colleague today and a special delivery has been arranged to take place for you on Friday before 10.30am I sincerely apologise for any inconvenience caused by this. I can assure you that this is not a common occurrence and we will take this up with our courier service. Please do not hesitate to contact me if you would like any further assistance or if you would like to discuss this matter further. Many Thanks, Natalie :)

Posted 9 years ago

Pramcentre.co.uk is rated 4.3 based on 2,480 reviews