“You probably referred to them by estate agent BUT AVOID THIS FIRM AS PLAGUE! I got scammed by 3rd world street vendor; ripped off by backstreet garage, but this is my worst consumer experience. When your conveyancing start go wrong, to complain/escalate to their senior management WILL NOT WORK 'cos this is a corrupted firm as a whole,an unethical business model shouldn't exist, rather than you suffer from negligence of particular employee/s.
They are part of Simplify, claim as biggest conveyancing/property service in UK, they trade under many names, some source say 62. They are contractor used by Purplebricks and Strike, also as My Home Move. In 2021“Purplebricks apologises over conveyancing problem for customers” under pressure of Council for Licensed Conveyancers. They pay agents large Referral to get your business, but don’t worry you pay off all once you onboard. They are overcommitted n profit on prioritising cases and clients. Below is my detailed suffering, their negligence and delay in the sale of my property cause direct financial loss and distress of life, n now I can no longer afford my house move at this soaring interest rate,which should not happen if they performed their obligations. My conveyancer: CHLOE KING, Hartwell Team.
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It started since the issue of ground rent doubling raised by buyer at end of May, a complete 2-month's wasted without any progress, all I got told is“waiting for response”. The fact is you didn’t even manage to reach freeholder or their rightful representative for this matter. Or it wouldn’t be me to notice freeholder’s voluntary offer to fix ground rent on 12 Jul.
After I forwarded you freeholders offer, which also include contribution toward my legal cost. I made numerous enquiries of how to proceed, such as on 21 Jul;23 Aug;7 Sept;6 Oct. But never get the answer. Part of your responsibility but you requested buyer solicitor to draft deed of variation to the managing agent, at my cost of £300. This is without my acknowledgement! This deed was later sent to managing agent for review, I was also charged of £130 for it. Freeholder now responded: “The deed of variation was offered by Landlord as per agreement...Therefore,managing agent cannot grant the deed… The deed you have entered into does not include the Landlord as a party and is therefore incorrect” and refused to cover me any cost. That was 26 Oct, since then you have not responded to either party, nor any attempt to fix your mistake.
Further delay between 13/09 and 20/09 at close of exchange, made by Chloe KIng's negligence.While she insisted that my payment of review of deed is not received. After my hrs over phone with bank, followed by days investigation, my bank concluded the transfer has no fault, n had already completed. Then I had no choice but to make another payment in order to move on. It was eventually clarified during phone call with Chloe King on 07/10 that she couldn’t locate the payment ‘cos she was looking at wrong ref, while screenshot of transfer provided to her include payment ref on 13 Sept.
At date of completion,Chloe King ask"I am on hold to (your lender) trying to get a final redemption figure calculated for today but am struggling…” despite I sent at least 2 notice I've paid off mortgage n in full title of property, on 26 Jul;6 Oct,ALL ignored. Again like many other day in past I had to give up work,spent whole morning over phone to get my previous lender to provide her confirmation/evidence of redemption.
Despite all I was forced pay expedition fee £175 to completion Monday 10th Oct, or you would do by Friday.Buyers Mortgage offer expiring,sale'd fall through by then. You were fully aware the deadline long before,urged over and over.
Apportionment statement drafted/executed without my acknowledgement/consent.Till I was charged n noticed:apart from service charge/ground rent,my reserve fund in advance £806.64 was wrongly included in. Chloe King apologise over the phone on 14 Oct,admit error was due to her rush to exchange, but later after completion she announce:“will not look to get involved in this”!?her exact words on 20 Oct.
At 2nd half of sale,very common my emails don’t get replied, my calls no answered. All other parties experienced/complained same: Buyer wrote on 2 Sep"Main reason was your solicitors were not really communicating with my solicitors on almost anything”; Freeholder wrote on 25 Oct“I've tried to call your solicitor to discuss the case but have found it impossible get through to Chloe King. She has still not responded to my letter”.The conveyancing became self catering,whatever buyer requested, they’d notice me,I'd work between,anything I could to provide/meet demand.I cant recall how many times had to give up work/life commitments to put myself in this distress.
Other negligences include:
Buyer’s solicitors sent you enquiry if you agree with their fee of drawing deed variation after you requested, in mid of July, followed by few of reminders. But no response until 10th of August;
Managing agent emailed you the property sale pack on 28th of July, which you mean to forward to buyer, but again complete 3 weeks inaction, until I had to requested it from Managing agent myself on 18th of August, and forwarded to the buyer;
Managing agent requested you their fee of review of deed of variation on 29th of June, but just couldn’t get your reply. Till to the point that I contacted Managing agent to find out what’s stuck, while all the time I was lied “we’re waiting for response”. That was already 5th of September, merely a month away from deadline. All these can be verified by clear timeline of emails and communication.”
“It's heartbreaking what Premier Property Lawyers are doing to buyers and sellers. They're an awful company that overpromises with lies. Once you're in - they'll take weeks to respond to simple emails, are never available on the phone and end up making endless mistakes.
Chains are breaking purely down to PPL being wretchedly awful. I wanted to believe the 5* reviews but they simply are not true, based on all the 1* reviews, I strongly believe they're fake. PPL have massive operational problems and cannot cope in this market, as a result people are losing their dream homes and now unable to find a new home due to the mortgage rate rises. PPL are failing their customers every step of the way.
This company does not have any human beings who understand what to do, the sheer incompetence is baffling. We had an unchained sale, they promised 8 week turnaround with both buyer and seller represented, what an absolute mistake.
We quickly realised they aren't actually solicitors, instead 1 solicitor might oversee 70+ cases at once meaning the day to day work is done by case handlers who have no authority and have no idea what they're doing. This means that PPL ask relentless rounds of pointless enquiries, digging into way too much detail which means they often end up confusing themselves.
Currently PPL have been digging into enquiries for 8 months and they still can't manage to close them down. Despite demanding for them to be closed due due to a looming mortgage offer expiry - they're just ignoring all requests. With both a buyer and seller begging and demanding to close down pointless enquiries, PPL take it upon themselves to then continue asking relentless questions.
Often when enquiries have been shut down, PPL then want proof of every email which is complete overkill.
I've never known a company so incompetent, they simply do not care if your mortgage is about to expire, or if you're about to be made homeless - it makes no sense because in the time it takes them to do a simple sale, the operational strain on them must be huge. You'd think they'd want to get things over and done with quickly but there's no rush whatsoever with them.
Whenever you ring up - the staff are incredibly rude, when you try and escalate the people just laugh on the phone while you're at despair due to a collapsing sale solely caused by their awful slow service.
Please - get a competent solicitor and do not hire this unqualified company. They should be shut down, they're unethical and people are losing homes because of this awful company.”
“Would seriously give this company 0 stars ' they messed up my husbands sale and let people move in without him getting the money In his bank ! They have now taken over 8 months with my property ' my buyer is using them and she has had no luck with them! They are constantly ignoring my solicitors emails ' we should have exchanged 2 weeks ago and they are now asking more questions ' why not ask them all at the same time ' my health has worsened with the stress this company is putting us through ! 8 months and there's no chain ' it's appalling and they truly don't care ' the lack of communication is abhorrent .
I have had to get the management team from the estate agents to intervene due to the time scale and the way this has been handled! We are all tearing our hair out !!
If you want an easy and timely transaction please go somewhere else!
I wished my buyer had!!”
“This has to be simply the worst law company in the UK with no customer service or a care in the world if the transaction in completed.
working on behalf of our buyer knowing there was deadline that nobody could go beyond waited until 10 minutes before the end of the day before exchange to submit a further 4 questions when for the previous 3 days when asked if there was anymore questions did not reply to the emails as result the house chain fall apart
like other people if they had any more than 1 * I do not know how Estate agents should not allow a chain to have them represent buyer or seller”
“If i could give no stars, i would. Was held up with their Cyber attack last november, so went somewhere else and finished my purchase. During the time that they were involved in my sale and purchase, they achieved absolutely nothing. However, despite telling them that i have already completed and moved in on several occasions, i am still getting texts and emails saying that my eway portal requires new information. PRobably the worst company i have ever dealt with.”
“Do not be tempted to use these people. They will take your money and you won’t hear from them again. Absolutely disgraceful service. This lot was recommended by our mortgage broker (who earns a fee for the referral)…. Premier Property Lawyers do not respond to emails, do not take or respond to calls and will certainly put your transaction at risk. 6 months after appointing them, they have still not made any progress towards exchange of contracts or completion despite chasing them daily. Totally useless. They should have their licence revoked. I will be referring to the ombudsman as my purchase is about to fail because of their total lack of professionalism and empathy. Steer clear unless you want months of headaches, lies and disappointment.”
“Truly awful company. I do not believe the 5* reviews are genuine.
PPL have been managing my buyers end of the sale for 8 months now, over 6 months of relentless enquiries, most of which completely pointless. Just as we close them all down, PPL start asking more and opening up new ones that should have been asked months ago.
PPL have caused months of delays due to their awful wretched company and their terrible processes. My buyer's mortgage expires in 4 weeks, PPL do not care and are not listening to him to hurry up and get on with it. He's proposing completion dates and PPL just simply ignore him.
Never, ever use this company. I cannot fathom any of the 5* reviews and strongly believe they're fake or ill-informed reviews. All the 1* reviews on here are incredibly realistic and I relate to all the problems very much.”
“Honestly, probably the worse company I have ever dealt with.
The level of incompetency is unreal.
If you use them, don’t expect any level of communication from them.
Also don’t expect to move on your completion date and expect to be ignored when you try and complain.
Avoid, avoid, avoid.
Also don’t believe any positive reviews. Since the first interaction with them, they have asked for us to leave positive reviews. Disgraceful!”
“AVOID. Absolute shower of s*it. Spent 12 weeks accidently swapping ownership of the case between me and my Dad... Just because I'd emailed them once. Don't answer phones or emails. Don't attend online appointments. Still not completed on the sale.”
“DO NOT USE THESE “SOLICITORS” - completely messed up our house sale and purchase and left us homeless. Not once on time to a call, misplace and request repeated information, appear to lack any actual understanding for conveyancing laws.
Only 1 day before my sale they advised changes to a transfer document was needed which they had recieved from us 3 weeks prior. Failed to take appropriate action when it was required and lef to delays. Constantly make excuses, to cover their mistakes.
Please save yourself the hassle anddont use this company”
“I am not a user of Premier property lawyers service but my sale and purchase has been delayed by weeks due to their lack of efficiency and constantly ignoring chase up emails from my solicitors. I am now in a situation where the whole sale of my house is in the balance because my buyer is now in fear of his mortgage offer being delayed due to the delay is completion of sale. Any Estate Agents who recommend this company are doing a grave injustice to their customers. They are not competent, they do not care about customers they irrelevant. There is nothing Premier about this shambolic company.”
“Liked using the Eway system for monitoring how our case files were developing.
Good telephone response by our solicitor and back up team
Overall a good service, and a. value for money”
“Great service from Minaa. She kept us informed all through the process and was brilliant at explaining things to us. Always kept in contact and responds to emails and calls very quickly. Excellent firm to deal with.”
“Worst service ever! They made a huge mess with the documents we sent, never responded to emails and weren't available by phone most of the time. Our case handler also lied to me at times to hide her incompetence. The buyer's solicitor even had to ask our case handler to start reading their emails properly, when after 3 months PPL had managed to respond to about 10 enquires. I had to do the entire work myself and after all this immense stress they sent us an email telling us that they won't represent us anymore because they can't do us justice! Shocking and every so stressful being dropped mid transaction. Don't use them!”
“Shocking. Never return calls do the bare minimum when replying to other solicitor. Be prepared to do most of the chasing yourself. The worst solicitors I’ve ever have had the misfortune to use. Avoid at all cost”
“PPL are being used by our buyers. They've been horrendously slow. Their IT system has wasted 3 weeks by not actually sending anything. Our chain is now 2 weeks away from collapsing and it's still takes them 5 days to review trivial enquiries - some of which they can Google themselves.
We're likely to lose our dream house and no longer be able to move because of them. Hopefully they pick this up and then care enough to get it over the line, but I doubt it.
It's a closed chain above and our house is a 4 year old new build. How can it take 16 weeks and still not be ready?!”
“Wouldn't even give this, we were due to move into our new house today van packed and ready to go to be told at last minute there client hadn't signed a form and are now waiting for it in hard copy through the post, which will not happen as post are on strike !! Fuming at this sh#@t shower be a bad experience from start to finish !!! DO NOT USE unless you want to lose your house 🤬🤬🤬”
