“Rubbish do not use this company,we have been waiting for our deeds sending back now for four weeks now. We had to use another solicitor because we were just going round in circles and getting no where, if we had know how bad they were we would never have used this company”
“My mothers vendors are using this company unfortunately.
2 days before completion, they say they haven't had documentation regarding money laundering from the vendor. They have, twice. Where has it gone? That's a data protection issue.
More concerning to me, my mother at 87 years old, in view of the supposed completion date had instructed her telephone company she was moving. They have disconnected her landline which means her lifeline alarm no longer works. It can't be reconnected. All this because of a bunch of incompetents.”
“Avoid this company at any cost. My conveyor was an alien named karrveer. Utterly useless. Never called or answered my emails. Shambles from beginning to the end. I rest my case”
“Don't settle fir less!!! Ask for the conveyancer Arnold Ushiadi.... brilliant, always available for us, patient and unwavering over a long unavoidable 9 months of the sale process!!”
“Told completion date was ok, but now told delays in exchange of contracts saying they are waiting bank statements from buyer when previously we were told everything was sent. Confused and feel it’s just excuses and delays for what reason I’m not sure.”
“Awful awful awful.
My husband & I between us sold 2 properties / purchased a new build - 3 separate conveyancers!
In a nutshell, lose important paperwork, can never get in contact with your conveyancer, no money for days after your sale has completed, rude members of staff that put the phone down on you when you get assertive that you have not received your money and they want to leave a note for your conveyancer (who never calls back) to call you back!!
Extra hidden costs!!
I honestly don't know how this company continue to operate.
Signed & sent important documents which we then got a letter through the post asking for them again.
On another occasion sent an important document for certification but it was just scanned in to their system and returned to me even though I'd written a cover note and already uploaded the document myself.
When chasing money that should have been in my account on the day of the completion of my sale days after, I was told there was no way to contact the accounts team other than via email, no supervisor to speak to and ultimately put the phone down on me after I said I wasn't happy to end the call until I'd spoken to someone who could deal with the matter due to no confidence in anyone calling me back.
Called up to 15 times a day across the working day some days with no luck in getting in touch with my conveyancer. Left messages to call back but never did get a call back.
We were sitting back thinking everything was ok and for a month buyer enquiries were not answered or passed to us - we found this out from the estate agents who forwarded us the proof!
NIGHTMARE. Moving is stressful enough without this utter incompetent and unprofessional outfit. Go somewhere local where if you end up in the same situation you can pop in and sort it out - PPL can easily avoid and hide behind emails. If you're standing in an office you are more likely to get a solution in my opinion.
The ONLY thing I can say is that my purchase case was transferred to Hannah James so she dealt with the last couple of hurdles in our purchase. She was contactable and helpful but the first 80% was what I've stated above.
Overall, utter shambles. In total our bill combined came to approx. £5000, within each bill it states 'professional services' I absolutely beg to differ! I feel robbed.”
“We had Sonali Joshi working on our case and she’s honestly been brilliant. Very responsive and everything happened exactly when we wanted it to. We are really happy and now in our new house.
Case reference - 1061631.00001”
“We have been told we have a refund they want to return to us and I have provided bank details and a signature. They also want a bank statement. We are paperless on line banking and anyway we do not feel safe sending a statement with all our banking information on. Especially to a company we are not using. I asked why they needed this as they already have my signature and bank details and other id. Rudely informed its company policy, over a year later still waiting for the refund. They were quick enough to take the money with no bank statements. I've also offered other ID and was told sorry company policy.”
“It's a lottery getting through, for days on end just goes to voicemail, saying sorry no one is available, when buying and selling a home the very minimum should be being able to speak with someone”
“What a disaster...
If you want an incompetent firm to mess up your house sale and purchase these guys are the team to do it. Leave the seller liable for misrepresentation? These guys will help you achieve that.
5 weeks from instruction and ID checks not completed, incorrect answers given in response to queries from buyers solicitor, arrogant phone manor and quite happy to shout you down.
This lot seem to forget they don’t own your house and work for you, get rid fast is all I can say at your first grievance. It won’t get any better.
Can’t speak to one person and case is handled by at least 3 trainees.
Thanks for winding my buyer, their solicitor and me up guys. Raise a toast to a job well done 🥂 👏....”
“Blimey what can I say about this company. Apart from avoid at all cost!
This company is that bad that it shocks me they actually exist.
The poorest communication I've ever dealt with in my life.
They were sending me requests to send documents in that had already been sent.
Sending CONTRACTS out that were worded incorrectly (picked up by me, and I'm not a solicitor) TWICE!!
One sentence replies to in depth email enquiries. If they bother to reply!!
Just the worst company I've ever had the misfortune to deal with.
AVOID, AVOID, AVOID!!”
“Slow, non communicative and completely opaque.
If the buyer of your property tells you I’m using this company, then keep it on the market and sell it to someone else
This company is anything but “premier””
“Every time I call Im told to wait for a call back. Months with no progress. They told me they had sent enquiries to the seller ms solicitor but they never arrived. I asked again and they confirmed they had sent. Finally it turned out weeks later the enquiries had never been sent. Total incompetence. The other side are threatening to relist the property so I am switching solicitors. waste of time and totally incompetent.”
“Our conveyancer was very pleasant but I always had to do the pushing and getting things moving. They had my house purchase ready for 8 months. I informed them of the exchange date. My conveyancer didn’t tell me she would be on holiday. Nobody could get a manager - apparently they have to have 24 hours notice!! Our house exchange is now in jealousy. Such incompetence at every level. This is on top of already losing one property mostly due to the months they were offline due to hacking. Judging by the other poor reviews this is not a company that is bothered enough to improve their service or customer relations.”
