PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,340 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,340 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my order in December. Less than a few hours after opening my packages, my bedroom was FILLED with tiny black beetle-looking bugs. I had to do 3 deep cleans and the bugs didn’t seem to go away for about 72 hours! They even infested a fluffy jacket of mine which was beside the package and I had to Chuck the jacket out. I tried washing it but the sight of so many dead bugs on the hood when it came out of the wash really disgusted me. After seeing the recent TikTok videos, I went back to check my package arrival date alongside the exact moment they appeared in my bedroom and yep, you guessed it, it was exactly at the time the package arrived. I was oblivious at the time and I am saddened that this company aren’t taking the least bit of responsibility for this by publicly denying the claims without any evidence of their actual procedure or a report from a third party. Surely handfuls of people can’t all be lying about the same thing. I spent a lot of money on that order. That will be the first and last time I order from this company. What a shambles!”

Helpful Report

Posted 3 years ago

Hi, I am sorry to hear this. I have checked your order and can see our team has contacted you to help. If there's anything else we can help with, just pop us an email to customer.services@prettylittlething.com - Melody

Posted 3 years ago

“Delivery is always late and quality is always of a low standard, sizing is off and material is commonly thin. I had an issue recently similar to others who i can see have left reviews based on plt assuming your address and then are unable to change it for you - i was advised to wait outside my old address on the other side of my city until the parcel arrived ... as a young woman within a global pandemic - preposterous. This issue was never resolved and i had to take it into my own hands - i agree that customer service is absolutely terrible and it does definitely seem they do not care about their customers. Now that i have learned of the flea rumour i feel mortified knowing their clothing has made me itchy in the past and i can confidently say i will never be ordering from here again.”

Helpful Report

Posted 3 years ago

Hi, I am so sorry to hear this. I have been unable to find a recent order for you. Please can you contact us here - https://www.prettylittlething.com/contact-us with your order number and full name and address so we can advise you further? - Melody

Posted 3 years ago

“TERRIBLE!!! This company needs to be shut down!! l needed to address some issue regarding my purchase and decided to give PLT a call...after 2 attempts, 3 hours later in total,cost of £117 on my phone bill, my call still wasn't answered... when i addressed this problem via email, they took time to get back to me , and once they did, of-course they denied that even their number !! I have purchase only £10 item that cost me £117 on top!! I'm not just upset, I'm disgusted that they using premium number on the website, not answering for hours and that way they making money from a customers!! This matter is now forwarded to Watchdog and Ombudsman !!”

Helpful Report

Posted 3 years ago

Hi Daiva, sorry to hear this. We do not have a contact number on our website for customers to use. As we are an online based site all of our correspondence is done by email or social media. You can find out how to contact us here - https://www.prettylittlething.com/contact-us - Melody

Posted 3 years ago

“First of all I wasn't going to write review but I thought this was a one off stupid I know now I have seen all the previous reviews, pictures and tik-toks. I have over 30 flea/bug bites all over my arms and legs after buying a new lounge set from PLT last week. I don't have pets and at that point I hadn't left my house in days as was self isolating. My partner does not have these bites just me. They asked for pictures of my bites which I sent over to them. They then said the claims that have been made have been investigated by a third party but yet when you ask for a copy of the report Hakim who was replying to my complaint said "I am not in possession of the report, so I'm unable to provide you with a copy of it, however I can confirm that the third party pest control investigation discovered that there is no evidence in our warehouse of a pest issue." I am not happy with the response and asked for a copy again as there must be one out there and again they have just brushed it. Now I am not trying to boycott PLT but this needs to be investigated I don't think anyone is making it up who would want too.”

Helpful Report

Posted 3 years ago

“Fleas. No thank you. Absolutely disgusting.”

Helpful Report

Posted 3 years ago

“Don’t get me wrong, I love plt so much some of their items of clothing are my go too items, but the sizing is terrible, I’m a size 6/8 in shorts/skirts and things like skinny jeans. & then when I order a dress, I can’t even fit into a size 12? Tell me how that makes sense.”

Helpful Report

Posted 3 years ago

Hey Elise, Sorry to hear you're having sizing issues please can you get in touch with customer service team and we'll certainly look into this for you. Thanks, Hakim

Posted 3 years ago

“PLT has always been a go to website as I’d been told the flea rumours weren’t true. Was extra happy to see that PLT had announced they’d done a check and found no evidence of the infestation. Opened my parcel outside and triple checked everything which seemed okay so tried everything on and went about my day. Got into bed this evening and felt a tickle on my arm and looked to see a flea!! The flea is 100% not from my own home and now I can definitely say I won’t be ordering from PLT again, I feel disgusting.”

Helpful Report

Posted 3 years ago

Hi, I am so sorry to hear this and would love to help I have been unable to find a recent order from you. Please can you contact us here - https://www.prettylittlething.com/contact-us with your order number and full name and address so we can advise you further? - Melody

Posted 3 years ago

“They’re literally terrible they send you the wrong items and they will send your stuff to wrong addresses they are completely unprofessional. DO NOT ORDER FROM HERE”

Helpful Report

Posted 3 years ago

Hi, I'm sorry to hear you've received the wrong item and it was sent to the wrong address. Please can get in touch with our customer service team through email or our social media platforms and we'll certainly get this sorted for you. Thanks, Hakim

Posted 3 years ago

“Firstly, if ethics (cheap labour) is a concern, I would not recommend PLT. Secondly, the customer service is awful, they don’t allow you to cancel orders either. Refunds are hard to get, they have a complex process for refunds. Quality of clothing is not long-term. All of my experiences with them has been pretty terrible. Well, I mean, if you’re looking for a cheap dress for a party, by all means it ok. But if you get order wrong, or change your mind or any other human error. To conclude, PLT doesn’t care about their customers.”

Helpful Report

Posted 3 years ago

Hi, Sorry to hear this please can you get in touch with our customer service team and we'll certainly look into this for you. Thanks, Hakim

Posted 3 years ago

“ordered a few things and within that ordered a dess and came with 4 holes in the front!”

Helpful Report

Posted 3 years ago

Hey, I'm really sorry to hear you are unhappy with the item you've received, we'd love to get this sorted for you. Please can you get in touch with our customer service team on either our social media platforms or via email so we can advise you further and get this sorted for you right away. Thank, Hakim

Posted 3 years ago

“The worst company I have ever dealt with no help at all. My order was ment to arrive 8th January it is now 15th February. I speak to them on the what’s app number really ridiculous every person on there tells you the same thing. They say give it another 72 hours another 48 another 72 etc ..... it’s really bad how they deal with your request for help. I was told an investigation was going to be made in order to help my case again nothink !!! they don’t give you an update. I was told on Friday to give it another 72 hours if nothink has came to get back in touch as it’s Monday I tryed again to get help on what app group. Was told not to contact them again as I have been contacting on multiple platforms ..... very strange thing to say to a costumer as of course I am trying to get help in any other way I can. ie email pretty little thing , what’s app , resolver. I think it is very rude of them to treat anybody in such a rude manner. I would never buy of this company again. A refund should of been issued a long time ago or an update on what is really going on. I have opened a case with resolver. Com to get some help as it’s very clear that prettylittlething is no help.”

Helpful Report

Posted 3 years ago

Hi Natalie, Sorry to hear you haven't received your order I've sent you a private message in regards to this. Thanks, Hakim

Posted 3 years ago

“my 10 year old nice found her items COVERED IN FLEAS! this company is terrible. NEVER BUY FROM PLT!! customer service failed to issue a refund and still no response from them”

Helpful Report

Posted 3 years ago

Hi, I am so sorry to hear this. Please can you contact us here - https://www.prettylittlething.com/contact-us with your order number and full name and address so we can advise you further? - Melody

Posted 3 years ago

“Fleas?!?! Full refund demanded. I don’t know why this hasn’t been addressed, do they realize what this could become?”

Helpful Report

Posted 3 years ago

Hi, I am so sorry to hear this. Please can you contact us here - https://www.prettylittlething.com/contact-us with your order number and full name and address so we can advise you further? - Melody

Posted 3 years ago

“They need to shut down I bought a few items and got bites had no idea where from”

Helpful Report

Posted 3 years ago

I am so sorry to hear this. Please can you contact us here - https://www.prettylittlething.com/contact-us with your order number and full name and address so we can advise you further? - Melody

Posted 3 years ago

“Waiting to a reply from pretty little thing after receiving a parcel with insects inside the bags!!! Shocked by the customer service I have messaged on Facebook, WhatsApp and email feel as if I am being ignored, I spent £200 on an order which is now needing to be disposed of!! Order number #121-0438305-3408587”

Helpful Report

Posted 3 years ago

Hi Leah, sorry to hear this. I have checked your order and can see our team has helped you with your query. If you still need our help can you contact us here - https://www.prettylittlething.com/contact-us - Melody

Posted 3 years ago

“Absolutely TERRIBLE. I ordered 5 items from PLT cost about £80 only got 3 items from it. Shocking, won’t be shopping on here Again!!!”

Helpful Report

Posted 3 years ago

Hey Chantelle, Sorry to hear you're missing items from your order please can you get in touch with our customer service team through our social media platforms or email and we'll certainly get this sorted for you. Thanks, Hakim

Posted 3 years ago

“Amazing clothes again 2nd order in last few weeks love all 7 items 🤩🤩🤩🤩”

Helpful Report

Posted 3 years ago

Hi Veronica, Great to hear your positive feedback if you need help with anything else just give us a shout! Thanks Hakim

Posted 3 years ago

“Always bough from you but my daughter ordered some stuff before she was in lockdown at her partners ..shes returned home opened her parcels and tried them on and a few hrs later she is covered in bites ..I have pictures as proof ..”

Helpful Report

Posted 3 years ago

HI, I am so sorry to hear this. Please can you ask your daughter to contact us here - https://www.prettylittlething.com/contact-us with your order number and full name and address so we can advise you further? - Melody

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

Hi Malcolm, Thanks for your positive feedback keep an eye on our new in section as we're always adding new lines. Thanks, Hakim

Posted 3 years ago

“Unprofessional, faulty website, waste of money time and energy! These people can’t help you with the simplest things. I literally ordered, got a tracking number then tried to track it and got an error page. Then they want me to wait 19 business days like I got time. I just saw on Twitter there clothes have bugs. This business should be shut down. I didn’t receive the clothes I’m canceling before they can even ship I do not want to do business with them nor do I want any pest sent to my house. I’ll stick to H&M & forever 21”

Helpful Report

Posted 3 years ago

Hi Michelle, I am so sorry to hear this. I have been unable to find an order for you. Please can you contact us here - https://www.prettylittlething.com/contact-us with your order number and full name and address so we can advise you further? - Melody

Posted 3 years ago

PrettyLittleThing.com is rated 2.6 based on 2,340 reviews