PrettyLittleThing.com Reviews

2.6 Rating 2,340 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

2.6

Based on 2,340 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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Helpful Report

(11 months ago)

You can contact PrettyLittleThing.com by Email, Live Chat and Telephone.

Helpful Report

(11 months ago)

30.77%

Industry Average

“ The customer service is a joker as for the incomplete item they offered me a discount code for my next shopping (as they constantly have some discount codes on their website so of course as you can use only one they wouldn't lose anything). ”

- Anonymous

“ Was missing items off of my order so I contacted the customer service team, where 2 separate members of staff told me they had reviewed the packing footage and my order was fully packed and I was lieing about not receiving my items, and I would be reported to their fraud team if I continued. ”

- Anonymous

“ I contacted them after 2 items were missing from my order and they refuse to refund/ credit/ or send the items. They have sent me 6+ emails fighting with me saying that I am lying about the missing items. I’ve never been so upset with a purchase in my life. Also nothing looks the way it does online. Horrible horrible experience, with the worst customer service I’ve ever experienced. ”

- Samantha

PrettyLittleThing.com Reviews

Customer Service - Bad