PrettyLittleThing.com Reviews

2.6 Rating 2,340 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

2.6

Based on 2,340 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does PrettyLittleThing.com deliver? How long does PrettyLittleThing.com take to deliver? Does PrettyLittleThing.com deliver on time? How is accuracy and good condition of items delivered by PrettyLittleThing.com?

Returns

How is PrettyLittleThing.com returns process?

Customer Service

How can I contact PrettyLittleThing.com? How quickly does PrettyLittleThing.com resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of PrettyLittleThing.com.

Visit Website

How is PrettyLittleThing.com returns process?

Helpful Report

(11 months ago)

Greater than 54% of reviewers feedback is PrettyLittleThing.com returns process could be better.

Helpful Report

(11 months ago)

0.00%

Industry Average

“ Returning items is also a nightmare, especially when they arrive in 2 separate parcels with 2 returns labels which have the exact same code on, so post office will only accept one. ”

- Gill Hamilton

“ At least make shipping and returns free if you're not investing in quality control. ”

- Sarah

“ If you have any curves to your body I wouldn’t order clothes from here!! None of the clothes I have ordered are true to size and it is impossible to get in touch with customer care for returns or refund. I have sent emails over the last few days and no reply. Also paid for next day delivery and it arrived late. I would definitely avoid shopping here! ”

- Amanda

PrettyLittleThing.com Reviews

Returns - Difficult