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PrettyLittleThing.com Reviews

2.6 Rating 2,340 Reviews
37 %
of reviewers recommend PrettyLittleThing.com
2.6
Based on 2,340 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 61%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
2.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Get Answers to Your Questions
Ask a question and get answers from people who are customers of PrettyLittleThing.com.
Does PrettyLittleThing.com deliver on time?
(11 months ago)
Greater than 61% of reviewers feedback is PrettyLittleThing.com normally delivers on time.
(11 months ago)
F

Delivery - Slow

12.50%
Industry Average
I paid for next day delivery and I’m still waiting 2+ weeks later. PLT won’t cancel and refund. Disgusting!!
- Anonymous